Chappell & Matthews estate agents in Bristol, City of and Bath

★★★★★ 5/5

Google

I worked with Daniel on letting out a property and he did not disappoint. He was quick at responding and always keeping us up to date on the progress, and found us a tenant in a very short period of time. Everything went smoothly and by far the best experience I've had so far with a letting agent. I would definitely recommend him or Chappell and Matthews to anyone who's looking to let out their property.PositiveResponsiveness, Quality, Professionalism

Amelia · 24 October 2021 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

I have rented a property as tenant through Chappell and Matthews Bristol twice already and both times they have been super helpful and have made the process very easy for me. Debra Barton and Daniel Smith this time have been always around to put through Th e necessary communication with the landlord and on top of that I have really appreciated that both have been available on the phone anytime I needed to ask or clarify things. I had my own concerns about the quality of the flat condition on the move in dat that I had been promised but thanks to Debra and Dan who made all the necessary arrangements, everything was in place at the right time . I would recommend the agency and would be happy to use their services again in the future.

Christina · 24 October 2021 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 1/5

Trustpilot

Unprofessional and Incompetent

Having left a positive review some months ago. It now saddens me to have to follow this up with an equally negative one with the handling of the process following the offer acceptance. Most people have come to understand that the world is a little slower in the midst of a pandemic, however, the senior negotiator is somewhat narrow minded in this respect. Her emails make little to no sense at all, and they are relentless. Rosie Arnold also needs educating in the various processes of purchasing a house and all the different documents that need to be completed for the purchase to advance. The very unprofessional manner in which she conducts herself is shameful. She not only managed to wind up myself, but also my solicitor and the vendors’ solicitor too. I do not tolerate the manner in which I was treated, and at the last hurdle and with great inconvenience and cost to myself, I withdrew from the sale purely because of her behaviour. She is the sole reason for this abortive purchase. I now resume house searching again but I will not entertain anything on the market with Chappel and Matthews.

Nolan · 12 June 2021 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

MUST RECOMMENDED!!! What a smooth and responsive experience which I got from Debra Barton & Ellie Guest. They have delivered very professional and fruitful process from finding right property to moving to the property at right time without delay and very effective. I would like to congratulate to Chappell & Matthews Estate for having such quality employees, who works more towards the customer friendly Indeed. kudos to them. Thanks a lot to giving a pleasant experience and hassle free service in UK which is far from my home(India).PositiveResponsiveness, Quality, Professionalism, Value

Ashvin · 13 January 2021 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

Great teamwork, I want to express my gratitude to the team at Chappell and Matthews who have provided a professional and well-rounded service. My property required complete refurbishment following a very long term let. Following quotes and excellent guidance from Chloe, the work was completed to a high standard in just a matter of a few weeks. Even before the paint had dried on the walls (or even the shower room installed) Debra had, with great efficiency and thoroughness, lined up a suitable tenant. Proactive and attuned, they are aware of what is required, being supportive and easy to work with. As a landlord, living some distance away I have the property let on a Fully Managed basis and I am grateful for all they have done and continue to do.PositiveResponsiveness, Professionalism

M · 29 December 2020 · Chappell & Matthews Bristol Sales

★★★★★ 1/5

Google

Rating only, no written review.

Steve · 24 October 2020 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

Have had a great experience both as a tenant and a landlord. The service has been thorough and professional, as well as also being personal and tailored to my needs. A special mention to Debra and Vanessa, whose communication and support throughout the renting and letting process has been greatly appreciated.PositiveResponsiveness

Wendy · 24 October 2020 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

I received such great service from Matt Humphrey and his team at Chappell and Matthews in Whiteladies Road. Communication was great and they made me feel at ease during the whole process. I used Martin Mullen at the branch for my mortgage and would highly recommend him. As someone who doesn't find mortgages the easiest to understand, he took all of the pain away for me and made it all very easy and straightforward! I wouldn't hesitate in using Chappell and Matthews again!

Lorna · 24 October 2020 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

Rating only, no written review.

Wendy · 24 October 2020 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

We’ve had a great experience with Dan at Chappell and Matthews harbourside, he has been incredibly professional and helpful. We moved into a new place which is always stressful but Dan made it as smooth as possible for us. Thanks Dan.PositiveResponsiveness, Quality, Professionalism, Value

Morgan · 24 October 2020 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

Myself and my partner have had a wonderful experience with Chappell and Matthews Harbourside with renting, this was through Debra who was professional, sweet, kind and did a fantastic job throughout! I would highly recommend.PositiveResponsiveness, Quality, Professionalism

Harry · 24 October 2020 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

As new arrivals to Bristol, my friend and I were very lost and uprepared. Chappell and Matthews were a big help and made it increasingly easy for us to find a place. Daniel and Phoebe were a delight and were very accommodating to our needs. Sending thanks!

Fidaa · 24 October 2020 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

I haven't rented a property through Chappell and Matthews, however Daniels help in selling me my contents insurance for my new property was excellent! Very helpful considering I have rented through another agent! His professionalism stood out!PositiveResponsiveness, Professionalism, Value

Chloe · 24 October 2020 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

Chappell & Matthews have honestly made our whole relocation process to Bristol easier. We met Daniel Roberts in one viewing and decided less than an hour later to book the place! He took his time to listen to us, saved us on multiple occasions, and was always ready to help us out in anything we needed. Thank you Dan!

Bahar · 24 October 2020 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 1/5

Google

Worst estate agent in Bristol! Avoid!!! It has been more than 6 weeks since my lease contract terminated, but they still haven't returned my overpaid rent. Every time I called Harbourside branch about my overpaid rent, Lettings team said I need to talk to deposit team. I then called deposit team, but deposit team said its Lettings team's duty. I could not remember how many times I called both teams regarding this issue. In the end, Letting team Harbourside office could no longer passed the buck to other teams. They admitted it was their responsibilities and said they would have a look to process the return of my overpaid rent. Three weeks passed since then, I still have not got my money back. Now the Letting team do not reply me emails and nobody picks up phone calls. One month after my lease contract terminated, they still haven't informed me whether the landlord agrees to release my deposit. Besidse, this property agent don't review check-in inventory report and want to charge me a fee for getting rid of personal items left in the property, though those items are landlord's and on check-in inventory list). One more thing to mention is the flat was not cleaned before I moved in, but Letting team said it was 'professionally' cleaned. No professionalism exists in the property agency at all. Letting team in Harbourside also lied to me to stop me from attending the property check-out appointment. They confirmed that no check out appointment was booked in the next 7 days after I returned keys to the property to Chappell and Matthews. They confirmed several times that they would let me know when an appointment was booked. It turned out a check out appointment was booked 2 days after I returned the keys, without notifying me. This is a breach of the lease contract and it violates my tenant rights. Letting team did respect customers and shirked responsibilities by telling lies. For people's interest, it took them around 4 months to fix a broken boiler in my place (winter time). No wonder I caught cold and fever several times before the boiler was fixed. Oh, Letting team in Harbourside office once lost a spare key to my flat , but Debra Barton from Letting team threatened me and hung up before I finished talking about this issue over phone. I could forget the rude way she talked over phone. I received the worst service in my life from her. Wish people good luck when they terminate their contracts with Chappell&Matthews. Hope people have no issues and get your deposit back as early as possible.NegativeResponsiveness, Quality, Professionalism, Value

Caroline · 24 October 2020 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

We had a great experience renting our new apartment from Chappell and Matthews Harbourside. We have been in contact with Dan who has done a tremendous job responding to our queries and helping organise the move. The entire process was straightforward and hassle free. Thanks Dan - we love our new place !!PositiveProfessionalism

Ribhav · 24 October 2020 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

Found a lovely apartment with the help of Rich. He is a great guy, professional and flexible. All the admin, paperwork and payment went smooth, great customer experience!

Gergely · 13 January 2020 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 1/5

Trustpilot

Worst lettings agency I’ve ever used

Worst lettings agency I’ve ever used. They didn’t communicate with each other or with us. We had no working toilets for nearly 2 weeks and they sent nobody! They would turn up to the house without telling us they were gonna be there (or worse, after specifically telling us they weren’t coming)! Our landlord dropped them after a few weeks into the tenancy because they were so terrible!

T · 9 January 2020 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

Just about to move into our new flat in Clifton. Debra has made this transition very easy for us, especially as this is our first time renting. Debra is very professional and you know she wants the best for her clients, and will go above and beyond to make your move as enjoyable as possible. I would highly recommend Chappell & Matthews if you are looking for buy or rent in Bristol and want help from professional, friendly advisors.

Sophie · 30 December 2019 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

We have had the pleasure of using the lettings team at Whiteladies Road twice in the past 7 months. Vanessa and Debra are very slick and professional securing us excellent tenants quickly without any problems. Vanessa marketed both properties really well and Debra made sure that she spoke at length to our tenants to ensure they suited our rental needs. A very friendly and efficient lettings team. Would highly recommend.

Helen · 30 December 2019 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

We found a lovely flat to rent thanks to Rich! The process was very easy and professional! All the paperwork been done properly and Rich was very helpful during the whole process.

Nhung · 26 December 2019 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

Rating only, no written review.

Nick · 25 October 2019 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

Bristol is one of the most difficult places to find an apartment. Not only did Chappell & Matthews manage to fit me in on a Saturday afternoon last minute, a lovely lady called Lauren also showed me an amazing flat which I took immediately! She and the team have been so helpful through the whole process. Looking forward to moving in shortly!

Jonathan · 25 October 2019 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

I have received fantastic customer service and would highly recommend Chappell & Matthews. Lauren has been easily contactable throughout the process, and even went out of her way to arrange a second viewing at late notice. This has been the most efficient and issue-free renting process I’ve had in Bristol. Thank you Lauren!

Rory · 25 October 2019 · Chappell & Matthews Bristol Sales