Trusted Agent profile · Somerset
Verified
★★★★★
580 reviews across 3 offices and 4 platforms
Chappell & Matthews has three offices, in Bristol, City of (two offices) and Bath (Somerset). Together they have 580 reviews on four platforms, rated 4.7 out of 5 overall.
559
Reviews on Google
All 3 offices
1
Reviews on Yell
All 3 offices
1
Reviews on The Trusted Agent
All 3 offices
19
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chappell & Matthews's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Chappell & Matthews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleDebra Barton & her colleagues were great - responding promptly to queries & always available with information on the phone.PositiveQuality, Professionalism
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI made an enquiry today and was very impressed with the professional and helpful chap I spoke to called Ben Gregory. Fab, keep up the good workPositiveProfessionalism
Many thanks for your wonderful kind words and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleSpoken to a gentleman, Ben who is an exceptional young man, he was helpful, friendly and knowledgeable, but most importantly he understood our needs to find the right property for us, he is a natural and most gifted, that’s why I highly recommend him.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your faboulous recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleCustomer service was brilliant when speaking with Ben, had confidence that he knew what he was talking about just by how he handled himself with queries and came across in a very friendly/ professional way!PositiveProfessionalism
Thank you for your brilliant 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWould recommend these guys so much! Completely professional and lovely throughout the whole experience, as well as being very quick to respond. Shout out to Daniel for being wonderful!
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAlthough we did not find a property suited to us, Emma was really helpful in telling us about properties coming up. Went above and beyond with contacting us and trying to help.
Thank you for your kind words and fabulous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery friendly and professional service from Ben. His commitment for finding me property that fits my needs was impeccable. I would highly recommend Chappell & Matthews.PositiveProfessionalism
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent experience! Dan Smith and Ben Gregory were incredibly helpful and attentive throughout the process - always available to call and happy to help. Thanks guys, and thanks to the whole team!PositiveResponsiveness, Quality, Professionalism
Many thanks for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleEspecially after some horrible experiences with other letting agencies, it was so nice to meet these guys who were so helpful, friendly and professional. Special thanks to Ben who made this process so easy for us!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleThe Dans were very helpful in making a quite complicated process of renting out your property fairly straightforward . They covered all angles and were very obliging with my requests! Well done boys !😊PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe service was excellent. Special mention to Emma who was extremely helpful assisting in our rental process. I can fully recommend Chappell & Matthews.PositiveProfessionalism
Many thanks for your fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleDaniel Smith really helped a lot with moving us into our lovely student home. We moved in two weeks and it would have been a lot more stressful without his help! Thank you!PositiveProfessionalism
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
4/5
GoogleEmma and Daniel were very helpful moving us into our new flat. Quick & responsive with all the information needed to make it smooth!!
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
GoogleDaniel has been really helpful and friendly during our process of renting a flat and relocating to Bristol. He has been quick in answering our queries and it has been a smooth and speedy process. Thank you!PositiveResponsiveness, Professionalism
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe two Dans and Chloe at Chappell in Harbourside did a great job letting out my flat. Really responsive, professional, and proactive. Five stars from mePositiveResponsiveness, Professionalism
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recently visited Chappell & Matthews down on the harbourside, I spoke to Ben who was very knowledgeable, and managed to book in a valuation on my current rental without any fuss. Would definitely recommend.
Many thanks for your amazing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe selected the apartment on Zoopla website and we sent a message to the agency. We have received a quick answer from Daniel and, thanks to him, we got the house. We can only suggest this agency, they can give you an excellent customer service and very nice properties. Thanks guys, thanks Daniel for your precious help!PositiveResponsiveness, Professionalism
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recently rented a new flat in bristol through chappell and matthews. Debra and Dan who helped me with this were extremely helpful and any issues they got back to me as soon as they could. They made the process as easy as possible and I would recommend them as a company.
Thank you for your wonderful 5* review and recommendation. Best wishes, Scott @ Customer Relations
5/5
GoogleI recently rented a flat through Chappell & Matthews with Debra. She was a great communicator who kept me in the loop throughout the process. Up until this point I had found the process of finding a flat very difficult and demoralising but she helped me through it in a relaxed and friendly manner.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleFiona at Chappell and Matthews was excellent in finding a buyer for my flat. Her local knowledge and experience shone through and her regular updates and communication ensured the sale went through smoothly. Thank you!
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleTwo tenants were sharing our rental flat, one wanted to leave and the remaining one wanted to bring his partner in to share. C&M advised on what I should do in these circumstances and drafted a new assured tenancy agreement. They also advised on how I should deal with the split deposit. Good sound advice that worked. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI cant say enough good things about Chappell and Matthews. But, if you're really lucky- I mean EXTRA lucky, you'll have Emma as your letting agent. The market right now in Bristol is insane and it's almost impossible to find the right place. I had some not great experiences with other agencies- some wouldn't even bother to let me join their registry, some would hang up on me if we had a bad connection, emails were never returned, calls never returned, one of them didn't even offer me a seat- just told me I was wasting my time even trying in this market and that I should just leave. YIKES. Then I walked by Chappell and Matthews and luckily met Emma. Emma talked to me for a good time, took my information, was honest about the difficulty but said she would keep in touch with me. 2 hours later she called me and half an hour after that- I had an amazing new place. Emma was able to do what literally no other entire agency could do, and she did it in less than 3 hours. Amazing. Go to Chappell and Matthews, try as hard as you can to get Emma as your agent. She is a KWEEN.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your outstanding 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleFinding a good and convenient flat in Bristol is easier than ever with Chappell and Matthews. Daniel helped me to speed up the process of the tenancy and he was answering to my queries in very short period of time. Very recommended.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe recently rented a property through Chappell & Matthews with Debra Barton and the process was as easy as it can be. She booked us a viewing as soon as I called, and we booked the property a week later. Everything happened smooth and fast. The whole experience was very pleasant and stress-free. Many thanks for your help!
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bristol Sales has the most, with 334 reviews rated 4.7 out of 5, followed by Bristol Harbourside Sales with 264.
The three Chappell & Matthews offices, by town:
Yes. In The Trusted Agent 2026 awards: Chappell & Matthews, City of won Gold; Chappell & Matthews, City of won Gold.
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