Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleMaddie , Debs and Jen at Chappell and Matthews Whitleladies Road were extremely helpful , friendly and above all empathetic and professional.
Stevemrmusic9 · 1 September 2025 · Chappell & Matthews Bristol Sales
Agent replied · 8 September 2025
"Thank you for taking the time to share your experience with us! We are thrilled to hear our team at Chappell and Matthews Whitleladies Road provided you with exceptional service. It means everything to us to have such empathetic and professional team members. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleDebra, Jennifer and Maddie have been exceptionally helpful and supportive throughout the entire process! Each one of these lovely ladies gave their 100% when answering any questions I had and are a very friendly group of people, would absolutely recommend!
Abbie · 1 September 2025 · Chappell & Matthews Bristol Sales
Agent replied · 8 September 2025
Thank you so much for taking the time to write this kind review! We are thrilled to hear that our team, including Debra, Jennifer, and Maddie, provided exceptional assistance and support during your experience with us. We are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleOur experience renting a property was made much easier with the help we had throughout from Debra. She was so helpful and remained communicative throughout. Would recommend!!
Cerys · 1 September 2025 · Chappell & Matthews Bristol Sales
Agent replied · 8 September 2025
Thank you for taking the time to leave us such a positive review! We're thrilled to hear that Debra provided such helpful and communicative assistance during your property rental process. We strive to make the experience as easy as possible for our clients and we're glad to hear we succeeded. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleA massive thank you to Lauren & Debs!! Moving to a new city can be daunting but they helped us every step of the way and made letting our first flat so seamless :)
Lauren · 1 September 2025 · Chappell & Matthews Bristol Sales
Agent replied · 8 September 2025
Thank you for your kind words! We are so glad we could make your move to our city a little easier. It's our pleasure to help make your experience as a first-time renter smooth and stress-free. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleDebra was my agent and was the best estate agent I've ever had in my years of house searching.
Mina · 1 September 2025 · Chappell & Matthews Bristol Sales
Agent replied · 8 September 2025
Thank you for your kind words! We are so glad to hear that Debra provided you with exceptional service as your estate agent. It's our goal to make the process of house searching as smooth and stress-free as possible. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleDebra, Jennifer and Maddie were incredibly helpful at each step, very kind and made the entire process very understandable and comfortable. Many thanks to all three!
Seb · 1 September 2025 · Chappell & Matthews Bristol Sales
Agent replied · 8 September 2025
Thank you so much for your kind words! Debra, Jennifer, and Maddie are amazing at what they do, and we are so glad they were able to help make your experience with us a positive one. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleLauren the legend. Most welcoming agent I have ever met. Very kinda and professionally down to earth. Makes moving seem easy.
Ollie · 22 August 2025 · Chappell & Matthews Bristol Sales
★★★★★ 5/5
GoogleLauren was very helpful throughout our move in process and got things sorted quickly - thank you!
Scott · 8 August 2025 · Chappell & Matthews Bristol Sales
★★★★★ 5/5
GoogleWe had a very smooth and stress-free experience when applying to rent our current property through Chappell & Matthews. Zainab and Daniel were fantastic throughout the process: attentive, polite, and always kept us updated every step of the way. Their communication was clear and timely, which made everything feel much easier. We highly recommend Chappell & Matthews if you’re looking to move, they made the whole experience seamless.
Liliana · 1 August 2025 · Chappell & Matthews Bristol Harbourside Sales
Agent replied · 24 August 2025
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleI never right reviews but this experience has forced me RUN!!!
Rented us a damp uninhabitable flat and enforced us to run a dehumidifier offering no compensation for the energy costs. Hired the most unprofessional contractors to complete the constant repairs needed leaving the property in terrible condition. Constant lingering damp smell even though we had the heating on high and all the windows open the dehumidifier and a fan for airflow.
Overall horrible to deal with the staff expressing abusive behaviour when any simple request is made to repair serious issues like plaster and paint falling off the walls or even leaking windows. Kate Reed is honestly one of the worst people I’ve ever had to deal with.
I understand when renting you often don’t have a choice and all estate agents are pretty hard to work with but if you can avoid them at all costs.
If you are a landlord with a moral compass who wants there property taken care of DO NOT LET THOUGH CHAPPLLE AND MATHEWS.
(They also forcefully encourage you to leave a 5 star review)
Tom · 25 July 2025 · Chappell & Matthews Bristol Sales
★★★★★ 5/5
GoogleChappell and Mathews managed my rental property for 10 years. They have been very responsive and efficient and managed the property very well. Daniel Smith has been my point of contact for many years and he has responded to my queries quickly, checked on outstanding items and kept me updated at all times. Thank you! I would recommend Chappell and Matthews and would be happy to use them again in the future.
Nicola · 25 July 2025 · Chappell & Matthews Bristol Harbourside Sales
Agent replied · 11 October 2026
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleDeb and the team are very professional and friendly . They go the extra mile to meet your needs. Would recommend their services.
Darryl · 22 July 2025 · Chappell & Matthews Bristol Sales
★★★★★ 5/5
GoogleZainab Mahmood was an amazing lettings agent! She had all the information needed, was calm, considerate and worked extremely fast to get us the keys to what we can call now home! We were extremely happy with the Chappell & Matthews platform used to set up everything. Also, the Welcome home pack was a very nice touch and an absolutely needed one during the actual move!
Mihaela · 15 July 2025 · Chappell & Matthews Bristol Harbourside Sales
Agent replied · 27 July 2025
Hello Mihaela,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Zainab Mahmood provided such excellent service and that you were happy with the Chappell & Matthews platform. We're delighted that the Welcome home pack added a nice touch to your move.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI had a fantastic experience with Chappell and Matthews, and I want to give a special shoutout to Zainab for her outstanding support. She was incredibly helpful, professional, and attentive throughout the entire process of finding me a great place. Her dedication and friendly approach made everything smooth and stress-free. I truly appreciate her efforts and would highly recommend Chappell and Matthews to anyone looking for a reliable and supportive estate agent.
Anoop · 13 July 2025 · Chappell & Matthews Bristol Harbourside Sales
Agent replied · 24 August 2025
Thank you for your kind words and recommendation! We are so pleased to hear that Zainab provided exceptional service and made your experience stress-free. Our team at Chappell and Matthews is dedicated to providing reliable and supportive service to all our clients. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotI had a very unpleasant experience with…
I had a very unpleasant experience with this agency re shared ownership “advice”. I had been put in touch with a person, a broker (not sure who this person was), however the whole conversation was very upsetting to me, I felt shamed regarding not having deposit and I was given some hypothetical information, whereas I wasn’t interested in that particular topic or advice around the property I wasn’t or wouldn’t be interested in the future. I felt laughed at, the whole conversation was so unpleasant and unprofessional.
Anna · 29 June 2025 · Chappell & Matthews Bristol Harbourside Sales
★★★★★ 5/5
GoogleHad an amazing experience with the Harbourside team, with Dan leading it for us. So unbelievably helpful, friendly and kind when dealing with everything. Communication can’t be faulted and can only be more than grateful for such an easy and smooth moving process :)
Antonia · 25 June 2025 · Chappell & Matthews Bristol Harbourside Sales
Agent replied · 23 September 2025
Thank you for taking the time to leave us this amazing 5* review Antonia. Kind regards Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe found a lovely flat with Chappell and Matthews and a quick & smooth move in. The agents are friendly, helpful and professional. The agency is proactive in provide information and details of next steps, and he agents were always available for any queries we needed!
Bianca · 25 June 2025 · Chappell & Matthews Bristol Harbourside Sales
Agent replied · 23 September 2025
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleReally positive experience during the rental process in Bristol. Zainab, Daniel, and Bilal Arif were super helpful, friendly, and made everything feel easy and smooth. Would definitely recommend based on how things have gone so far.
Giovanni · 23 June 2025 · Chappell & Matthews Bristol Harbourside Sales
Agent replied · 11 October 2026
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleDebs has been great! Thank you!
Lewis · 8 June 2025 · Chappell & Matthews Bristol Sales
★★★★★ 5/5
GoogleDaniel and Zainab just fab
Thank you for your help over last worlewind week.
Just a quick thank you from me , you leave your competitors behind in terms of response time and efficiency, an absolute god send when emails are replied within minutes.
Simon · 2 June 2025 · Chappell & Matthews Bristol Harbourside Sales
Agent replied · 11 October 2026
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GooglePerfect service
Quick response
Lovely Debra
David · 24 May 2025 · Chappell & Matthews Bristol Sales
★★★★★ 5/5
GoogleHad a smooth experience working with Debra - she has answered all my questions quickly and is very professional
Edvinas · 9 May 2025 · Chappell & Matthews Bristol Sales
★★★★★ 5/5
GoogleDebra was exceptional from start to finish, extremely professional, responsive, and attentive. She handled everything seamlessly, making my move a smooth and stress-free experience. I highly recommend her services!
Réda · 18 April 2025 · Chappell & Matthews Bristol Sales
★★★★★ 1/5
GoogleVery disappointing and misleading agents. They make stuff up and mislead the tenant when moving in (like a 2 year cladding project which demolishes your balcony, shuts your windows and doors and puts nets everywhere) and do a duff check in then when the tenant moves out they spring into action and are like CSI New York looking to fleece you for as much as they can - in my case a brand new floor worth £1500 and pro clean for £360. Great! Dont listen to a word these guys say, just use another agent.
Robert · 18 April 2025 · Chappell & Matthews Bristol Harbourside Sales
Agent replied · 23 October 2024
We apologise for your experience with our agents. We strive to always provide accurate and transparent information to our tenants. Thank you for bringing this to our attention. Please do contact us via review@countrywide.co.uk if you wish to discuss further your rating and any concerns you may have.
Kind regards, Lucy, Customer Relations.
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