Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleChappell and Matthews were externally helpful in assisting my partner and I with our move. Zainab was immensely helpfuland friendly towards us, couldn’t ask for better service!
Aidan · 13 October 2025 · Chappell & Matthews Bristol Harbourside Sales
Agent replied · 10 November 2025
Thank you for taking the time to leave us such a glowing review! We are thrilled to hear that Zainab provided you with exceptional service during your move. We are grateful for your business and look forward to helping you again in the future. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe moved into a rental property with Chappell & Matthews recently. Dan has been fantastic to deal with - really professional and responsive. We had a small issue on moving in and he dealt with it thoroughly, quickly and effectively.
Heather · 11 October 2025 · Chappell & Matthews Bristol Harbourside Sales
Agent replied · 11 October 2026
Hello Heather Louise,
Thank you for your wonderful 5* review! We're thrilled to hear that Dan provided you with such professional and responsive service during your move. It's great to know that any issues were handled effectively.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWe recently re-let our flat for the second time with the help of the Harbourside team. They were really good, and helpful in reminding me of the process; they found a great tenant very quickly. I’d be happy to recommend them and use them again! Thanks to Chloe, Zainab, and in particular Dan who talked me through all the logistical items.
Sally · 11 October 2025 · Chappell & Matthews Bristol Harbourside Sales
Agent replied · 11 October 2026
Thank you Sally for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHave just moved into a penthouse apartment rented through Chappell and Matthews. They made sure the process of renting went as smooth as possible and delivered a first class service. Special thanks to Zainab Mahmood and Dan for prompt service and professionalism throughout. I would not hesitate in using them again!
Neil · 11 October 2025 · Chappell & Matthews Bristol Harbourside Sales
Agent replied · 11 October 2026
Thank you for your brilliant 5* review and thank you for your kind words Neil. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy flatmate and I have been assisted by Daniel Smith on many occasions in relation to various matters regarding our tenancy and he is always very responsive, friendly and a delight to speak with! Thanks Daniel for always being so attentive and amenable.
Lisa · 11 October 2025 · Chappell & Matthews Bristol Harbourside Sales
Agent replied · 11 October 2026
Thank you for your excellent 5* review and kind words of our dedicated team Lisa. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDaniel & Zainab have been amazing. It's been really refreshing to have such a smooth moving experience. Zainab was friendly and knowledgeable about the property during the viewing and fast to respond to any questions during the referencing. Dan has been very attentive and helpful during our first week, checking in with us and promptly answering any questions we had. Would highly reccomend Chappell & Mathews to anyone looking to rent in Bristol!
Arran · 11 October 2025 · Chappell & Matthews Bristol Harbourside Sales
Agent replied · 11 October 2026
Thank you for your glowing 5* review and recommendation Arran. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a great experience with the company, spoke to Zainab and Daniel and they were lovely and very very helpful! Great communication and easy process!
Danielle · 11 October 2025 · Chappell & Matthews Bristol Harbourside Sales
Agent replied · 11 October 2026
Many thanks for the great 5* review and your kind words Danielle. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleZainab was very helpful and patient during the whole process. I would definitely recommend!
Irene · 11 October 2025 · Chappell & Matthews Bristol Harbourside Sales
Agent replied · 11 October 2026
Thank you for your feedback! It was a pleasure working with you and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleBest experience I’ve had for renting in Bristol. Zainab and Dan did a fantastic job to help us get in without any stress.
Benjamin · 11 October 2025 · Chappell & Matthews Bristol Harbourside Sales
Agent replied · 9 December 2024
Thank you for your 5* review Benjamin. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFrom the very beginning of my interaction, I have been blown away by the professionalism and courtesy of the Chappell and Matthews lettings team. Zainab is always easy to get hold of and has the patience of a saint. Bilal has made my whole experience seamless and along with Chloes help, they have offered me very competitive deals with an unmatched service. In fact, I have loved working with their whole team. Emma and Dan have been rays of sunshine on days when I thought I could not see the light through the trees.
Omar · 11 October 2025 · Chappell & Matthews Bristol Harbourside Sales
Agent replied · 9 December 2024
Thank you so much for your wonderful 5* review Omar! We're thrilled to hear that Zainab, Bilal, Chloe, Emma, and Dan have made your experience with us so positive. Your kind words mean a lot to our team. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleDevonta was amazing when helping my partner and I look for a new place to rent. He was very efficient when responding to emails and carrying out viewings, and thanks to him, we had our offer placed and accepted within 30 mins of our viewing! We love our new flat, and are very grateful for his help!
Ruth · 11 October 2025 · Chappell & Matthews Bristol Harbourside Sales
Agent replied · 10 November 2025
Thank you so much for your kind words! We are thrilled that Devonta was able to provide such efficient and excellent service during your rental search. We are happy to have helped you find your dream flat, and we appreciate your trust in us. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleZainab was lovely and made the process much easier as an international student moving to Bristol!
Soleil · 11 October 2025 · Chappell & Matthews Bristol Harbourside Sales
Agent replied · 10 November 2025
Thank you so much for your kind words, we are thrilled to hear that Zainab made your move to Bristol smoother as an international student. We strive to provide exceptional service and we're glad it made a difference in your experience. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMany thanks to the whole team, and especially to Zainab, for helping me find a property to live in. She was incredibly supportive and understanding, knowing how difficult it can be to find a flat in Bristol. I really appreciate her constant communication and for always sorting things out quickly and efficiently. Thank you for making the whole process so much easier!
Vitalija · 11 October 2025 · Chappell & Matthews Bristol Harbourside Sales
Agent replied · 10 November 2025
"Thank you for choosing us and for your kind words! We're happy to have made your property search in Bristol a breeze. We'll be sure to pass along your praise to Zainab and the rest of our team for their exceptional service. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotMaddie was brilliant
Maddie was exceptionally quick, communicative and professional. She was helpful and informative at every turn. Can't fault her or our experience!
Isaac · 25 September 2025 · Chappell & Matthews Bristol Harbourside Sales
★★★★★ 5/5
TrustpilotMaddie is an absolute star
Maddie has been super helpful and has been very quick getting back to us in regards to any questions or queries we had throughout our process with Chappell and Matthews. Unlike a lot of other east agents that we’ve spoken that have been often impossible to get through to. She has made the process very pleasant for us and we look forward to collecting our keys from her next Wednesday.
Thanks,
Nigel
Nigel · 24 September 2025 · Chappell & Matthews Bristol Harbourside Sales
★★★★★ 5/5
GoogleI had the pleasure of meeting with Devonta for a recent house viewing, and I was thoroughly impressed with his professionalism and attention to detail. He arrived on time, was well-prepared, and took the time to walk me through each feature of the property. Devonta answered all of my questions with clarity and offered helpful insights about the home and neighborhood. His friendly demeanor made the entire experience comfortable and stress-free. I truly appreciated his transparency and knowledge, and I would highly recommend him to anyone looking for a reliable and attentive real estate professional.
Shevel · 21 September 2025 · Chappell & Matthews Bristol Harbourside Sales
Agent replied · 23 September 2025
Thanks for leaving us a 5* review. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFantastic service from Devota, professional and patient. Would highly recommend him
Leigh · 17 September 2025 · Chappell & Matthews Bristol Harbourside Sales
Agent replied · 23 September 2025
We are thrilled to hear that you had a fantastic experience with Devota! Thank you for taking the time to share your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleDebora and Maddie were incredibly helpful and easy to deal with. Would highly recommended.
Jake · 16 September 2025 · Chappell & Matthews Bristol Sales
Agent replied · 23 September 2025
Thank you for the amazing review! We take pride in providing exceptional service, and we're thrilled to hear that Debora and Maddie went above and beyond to assist you. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe have rented our flat from Chappell and Mathews, we’ve had such a good experience. Maddie and Debra have been amazing, would highly recommend them as agents!!
Chloe · 16 September 2025 · Chappell & Matthews Bristol Sales
Agent replied · 23 September 2025
Thank you for your kind words! We're thrilled to hear that you've had a great experience with our team at Chappell and Mathews. Maddie and Debra are dedicated to providing exceptional service and we're so grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleVery helpful and quick to reply to questions. Debra was the best real estate agent I have had.
James · 16 September 2025 · Chappell & Matthews Bristol Sales
Agent replied · 23 September 2025
Thank you for your kind review! It was a pleasure assisting you with your real estate needs and I am glad to hear that I provided excellent service. Your satisfaction is my top priority! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThanks to Chappel and Matthew’s
Special thanks to Maddie for helping us finding a house
Samdavid · 3 September 2025 · Chappell & Matthews Bristol Sales
Agent replied · 8 September 2025
We're thrilled to hear Maddie was able to assist in finding your dream home! Our team is dedicated to providing exceptional service to all our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe had a wonderful experience with Chappell & matthews. Thank you Debra ,she was so helpful finding a property to let.
Lintu · 3 September 2025 · Chappell & Matthews Bristol Sales
Agent replied · 8 September 2025
Thank you for choosing Chappell & Matthews! We are thrilled that Debra provided excellent service in helping you find the perfect property to let. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleReally professional and much more helpful than most of the other estates agencies in Bristol. They were really friendly even when we wanted to see a flat for the second time. Deb and Maddie were particularly helpful for us.
George · 2 September 2025 · Chappell & Matthews Bristol Sales
Agent replied · 8 September 2025
Thank you for your kind words and positive feedback! We strive to provide exceptional service and are delighted to hear that our team went above and beyond for you. We will be sure to pass along your appreciation to Deb and Maddie. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleExcellent experience with Chappell & Matthews, Debra went out of her way to help us find a property to let and provided an attentive service that far exceeded that of other agents we viewed properties with during the process. Once we found … More
Ben · 1 September 2025 · Chappell & Matthews Bristol Sales
Agent replied · 8 September 2025
We are thrilled to hear about your positive experience with Debra and our team at Chappell & Matthews! Providing exceptional service to our clients is our top priority and we are happy to have helped you find your perfect property. Thank you for your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
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