Trusted Agent profile · Somerset
Verified
★★★★★
580 reviews across 3 offices and 4 platforms
Chappell & Matthews has three offices, in Bristol, City of (two offices) and Bath (Somerset). Together they have 580 reviews on four platforms, rated 4.7 out of 5 overall.
559
Reviews on Google
All 3 offices
1
Reviews on Yell
All 3 offices
1
Reviews on The Trusted Agent
All 3 offices
19
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chappell & Matthews's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Chappell & Matthews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotAvoid like the plague
This is the most unprofessional company I have ever had the misfortune of dealing with. They are fundamentally dishonest, with young inexperienced staff that are allowed to behave like spoilt children without proper oversight.
5/5
YellOutstanding
Chappell & Matthews were recommended to me by one of Panoramic Director. At their Harbourside office ( Bristol) I met Ben Gregory, Daniel Smith & Chloe Smith branch manager. They were extremely helpful and found new tenant within 7days and whole process was carried out in professional way in two weeks. I would highly recommend Ben, Dan & Chloe at their Harbourside (Bristol) office for their service.
5/5
GoogleBeing new in Bristol and in UK, house hunt is as task. After reaching to Emma and Dan at C&M via Rightmove website, I guess it all got sorted very quickly. They have one of the best houses to show around in the city and their turnaround time on any inquiry or issue was commendable. They have been upfront about sharing all the details & fast on all the documentation. Appreciate Emma & Dan for the beautiful lovely house!!
Thank you for your wonderful 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe were searching for a flat to rent for several weeks, working with at least a dozen different estate agents. Although we did not end up renting from C&M, Debs was the only agent we felt actually cared about us and our requirements. If we are ever looking for another property to rent, or if we ever have a property we need to have let, Debs will certainly be our first call.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
GoogleHave been lucky enough to be both a landlord and a tenant. I have dealt with a number of different estate agents over the years and most of the experiences have been positive. Unfortunately, the experience with Chappell and Matthews was awful. Communication dreadful, promised phone calls not returned. Paperwork incorrect. Dates moved due to errors made. This was a straightforward business let... it should have been simple, but was not. All in all, had I have been the landlord on this occasion I would be using someone else in the future. As the tenant I would not choose to deal with them again. It's a competitive arena and a better standard is to be expected.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleDeborah is just the best I’ve ever encountered: fast, communicative & resolute. You’d be hard pressed to match.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations
5/5
GoogleDebra and Daniel have been fantastic in helping a friend and I rent. A seamless experience and wouldn’t hesitate to recommend!
Hi Jack! Thank you for your lovely 5* review for the branch. Debra, Daniel and the team really appreciate you taking the time to leave us this feedback. Best wishes, Graham - Customer Relations
5/5
GoogleDebs was always on the phone keeping me updated and nothing was too much trouble! Ben was also lovely and I also got put through to Rosie in sales who was a delight too!
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWhen me & My partners landlords both tried to evict us illegally with no notice, naturally we were panicking trying to get everything in order to arrange a move. Not only did Ben & Chloe work with us through our situation with the patience’s of a saint, helped us find a place that was suitable to our specific needs, but they also provided us with every bit of information and answered every question we had with amazing efficiency and speed. If they didn’t have the answer we were looking for, they took initiative and found out for us every time without fail. Moving is always stressful, but the process was made into a joy under Ben & Chloe’s carful & attentive management. We called every letting agent under the sun, but none greeted us or continually looked after us with the kind of attention to detail, precision and genuine care that both Ben & Chloe showed us throughout our moving process. The final part of our process was handled by Vinessa, who while we had less contact with, treated us with the same respect and amazing kindness as her colleagues had. I think we really lucked out with our agents, and We can’t recommend them enough x
Thank you for your amazing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
4/5
GoogleDealt mostly with Ben. Was great with the viewings process. Very knowledgeable about his properties and showed a willingness to answer all of the queries I had. Helped me to find a really good flat share that suited me and my friends' needs in a very competitive rental market. Would highly recommend to others looking to live in Bristol.
Thank you for your lovely review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe process of consulting C&M about house renting was a very pleasant experience. Senior Lettings Negotiator Debra Barton is very responsible, even if I am abroad, she communicates with me carefully about rent details, keeps in touch with me, and calculates time differences carefully. She's a very professional negotiator, and the whole consultation process went smoothly because of her.PositiveResponsiveness, Professionalism
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe efficiency and dedication from Debra Barton from start to finish has been outstanding! We actually found it baffling how easy she made the whole process, we had been looking for quite some time for a new home and it seemed so difficult. Debs was there every step to answer any question, help us out and get us all sorted to get the key a short week after enquiry! Cannot recommend her enough, so polite, friendly and genuine. Actually cares about her job and about finding people somewhere to live.
Thanks so much for your lovely 5* review Meg! All the team and Debbie especially really appreciate your kind words! Wishing you the best in your new home! Graham, Customer Relations
5/5
GoogleI'm giving a 5 star review very specifically to Dan Smith who did a lettings check on the flat I've been renting for a while. My landlord has been brilliant throughout my time in my place (and I really hope that will continue! ;) ) and I was nervous there would be a big change coming! Dan was very personable, highly professional and honest which completely put my mind at rest! He was also genuinely interested in my situation, and very proactive in following up any of my suggestions. A real credit to C&M and a very big thanks to Dan (as well as an ongoing sincere thanks to my landlord and family!)
Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleEmily and Debra have been brilliant to deal with - super attentive, with great communication and a lovely manner. Thank you to you both. Hopefully we will be able to find a property soon, and if it's and Chappell & Matthews property then even better.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleDebra and the entire office went above and beyond to help my son find a flat. And when he decided to let without seeing the place in person, she went out of her way to reassure all of us that it was a great flat with a nice landlord. I would highly recommend her and she has clients for life.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleDebra has been very helpful throughout the whole renting process and has made everything much easier for us. She is very attentive, professional and always ready to help out. Dan Smith has also been helping us with the move in and has been great as well. Thank you to the whole team!
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
GoogleIf you are fortunate enough to end up with Debbie looking after you, rest assured you are in great hands! I rung Chappell and Matthew's about a property I had seen to rent on rightmove. Debbie introduced me to another property, better fitted to our needs and had the deal signed and sealed all within 24 hours! She explained the whole process and answered all questions we had so patiently. A real breath of fresh air after our experiences with other agencies in Bristol. Thanks Debbie - we are so grateful for your expertise and hard work!
Thank you so must for your wonderful 5* review of our local team. I will ensure your kind comments are known to the local team. Best wishes, Scott @ Customer Relations
5/5
GoogleI've spoken to Debra on a number of occasions over the last few years, when looking for properties in Bristol. Every single time, without fail, Debra has made me feel like a valued human, and she's gone out of her way to help. In this most recent search, Debra kept a look out for properties for me, with my tricky requirements, a rarity in such a competitive market place and I've been super impressed with the exceptional level of service. I'd wholeheartedly recommend Debra Barton for all house hunting needs. Thank you 🙏
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleThis is an incredible place to get a rented apartment.Everyone was very helpful especially Debra Barton who helped me immensely with finding out the right apartment. She knew which property would suit us and it was love at first sight. Her ability to understand out pulse was commendable. Extremely happy with the professional yet friendly nature of this agency.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
4/5
GoogleAlthough we still have a few issues to resolve with the property. We would like to thank Debra for her help finding the property, and for being great with the initial viewing of the flat. She was attentive and friendly. We requested to go back to take measurements for our furniture before the key collection date and Debra was happy to accommodate this and met us at the flat in her spare 20 minutes. We were very grateful for that. She was easy to reach and was very helpful. Thank you Debra! 😊
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
GoogleDebra was incredible in helping us get everything sorted out to book our apartment for one year. We are an international couple moving from the US to the UK which involves lots of logistics and paperwork and she worked with us every step of the way to help us figure everything out. She is kind, patient and knows the business extremely well. Highly recommend working with her!
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleChappell & Matthews helped me not only find my perfect property as a tenant in no less than 3 days and negotiated with the landlords to get me an offer the same day in a market that has taken me over 3 months to find a suitable apartment, but Debra was instrumental in making those stars align so perfectly! She has made this entire experience utterly superb, and in dealings with her colleagues, everybody at the business is so polite and professional to work with! If you're looking for a new place to call home, I would recommend whole heartedly that you check these estate agents out - no other in Bristol can beat them!
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bristol Sales has the most, with 334 reviews rated 4.7 out of 5, followed by Bristol Harbourside Sales with 264.
The three Chappell & Matthews offices, by town:
Yes. In The Trusted Agent 2026 awards: Chappell & Matthews, City of won Gold; Chappell & Matthews, City of won Gold.
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