Trusted Agent profile · Somerset
Verified
★★★★★
580 reviews across 3 offices and 4 platforms
Chappell & Matthews has three offices, in Bristol, City of (two offices) and Bath (Somerset). Together they have 580 reviews on four platforms, rated 4.7 out of 5 overall.
559
Reviews on Google
All 3 offices
1
Reviews on Yell
All 3 offices
1
Reviews on The Trusted Agent
All 3 offices
19
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chappell & Matthews's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Chappell & Matthews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Chappell & Matthews and its branches won ESTAS awards in two years, most recently 2021.
ESTAS winners in two years, the group and its branches: 2021, 2020.
2021 1 Gold and 1 Best in County ESTAS 2021 winners
2020 1 Bronze ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery well explained process, lots of advice, good value and got full asking rental price same day as advert went out.
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleDan’s help and advice has been invaluable in helping me find our next home. Thank you for being so patient and understanding at an otherwise very stressful time!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleOllie and the whole team have been incredibly helpful - we are moving from London to Bristol and they've made the whole process so much easier! Thank you!!
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
Googlesolid experience, down to earth and honest lettings agents. Oliver got myself and two friends a flat viewing, offer, and signed for a year in a matter of days.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery good experience, Oliver introduced me to a property which fitted our specs exactly, and provided excellent and helpful service throughout. Highly recommend
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleIt was a great experience to follow up and get the full support from the agency, especially from the agent Oliver, as he put lots of effort to get everything done fast and very efficiently, Very supportive, kind, and professional. Thanks alot!
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe Chappell and Matthews is fantastic agency and my agent Oliver Bloxham helps me a lot. The response from the staff was timely, the service attitude was good, and the help was many
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you to the great Lettings Team - professional, efficient, prompt. Will go the extra mile to smooth the process. Excellent negotiators, especially Oliver. Thank you to you all for a great service!
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleMe and my partner had a short time to try to find somewhere to live in Bristol and every house viewing had seemed hopeless so far due to the insane competition here, but we went to meet the team at C&M because of their great reviews and they were so helpful immediately, booking us a viewing for the next day and giving us the best possible chances of finding somewhere to live and now we have a really great flat and are so happy and grateful!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have just rented a property with Chappell and Matthews and they’ve been amazing throughout everything. Ollie was so accommodating whenever we needed help and was always more than happy to answer any questions we had!
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
4/5
GoogleI have only recently used Chappell & Matthews, I went for a viewing of a property on 29/05/23. The name of the agent was Oliver Bloxham, I found him to be very helpful and he explained everything thoroughly
Many thanks for your marvellous review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe most professional letting agency I have ever worked with. Everything was hassle-free from beginning to end. I'm thankful to Oliver and Ben for their patience and help during the process.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHaving to move out of my rental property and it is stressful. Dan and Chappell Mathews are great, very knowledgable and helping to make the process a lot easier and less stressful.
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleExtremely helpful and informative throughout the tenancy application process. Oliver especially, who dealt with our viewing and application, was fantastic and went out of his way to make sure everything was sorted.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleHad a great experience with Chappell & Matthews Harbourside: Ben, Chloe, Dan and Oliver were so helpful through the process and made it as stress-free as possible for a 1st-time landlord.
Thank you for your wonderful comments and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have just recently moved in to an apartment in Bristol. I needed a place ASAP as I was moving from abroad and did not have anywhere to stay but hostels/hotels. Finding a place was quite quick, very helpful and caring stuff at Chappel & Matthews. Thank you Oliver Bloxham for taking care of everything and being always available :)
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleEveryone has been so helpful and kind in the process of securing our flat. We’ve primarily dealt with Oliver and Dan, and they’ve both been lovely the entire time. Nothing is a trouble to them and any questions or worries are dealt with quickly and kindly. Can’t wait to move in!
Thank you for your wonderful 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleI moved to Bristol last year and I was frustrated as everybody knows it can be really challenging to rent an apartment in the city center area. I found about this company online and I emailed them. Oliver Bloxham contacted me an hour later and he was able to find me a place within a week They are the best simple as that!
Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would high recommend Chappell & Mathews Sales for anyone looking for a new home in Bristol. Me and my Flatmate was struggling to find a flat to settle in with a reasonable price and thanks so much for Oliver and Daniel’s support, we’ve got a spacious flat with nice balcony!
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleOliver Bloxham at Chappell & Matthews was very helpful with sorting us out with a new rental in St. Pauls - he was quick to get in contact when relevant properties came onto market, and thanks to him and the rest of the C&M team, we found a great property within a few weeks. Thank you :)
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleDaniel and the team at C&M have been great. Renting in Bristol can be stressful but they have made sure we were well treated and communicated with us throughout the entire process. Would highly recommend them!
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleI was planning to take over the apartment from my friend which was with Chappel and Matthews in Bristol. I have contacted them and informed them about the take over from my friend. Oliver Bloxham have guided me through the process and made each and every effort to give me the apartment. Staff is very polite and ready to help. I would recommend the Chappel and Matthews if you are looking for an apartment.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleWhere to start!! I have had the most positive experience in home hunting with my partner and in this day and age it’s extremely difficult to search for homes let alone organise viewing them. Ben, Chloe and Dan have been the best team to help me find my first home, I honestly couldn’t have asked for a better set of people to sort this for us. It was effortless and straightforward and not only that they were humorous, understanding and extremely patient. We are incredibly happy with how this all turned out and we cannot thank the harbourside team enough. I really do hope they see this because they deserve all the recognition possible. Anyone trying to find a new home I would highly suggest the Chappel and Matthews team at harbourside, they’ll help you no bother😁 from Tom and Adaia
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleMany thanks to amazing Ollie for helping me with my flat! He was so professional, helpful and kind. He made all process really smooth and easy for me. Highly recommended chappell and matthews to anyone who’s looking for a property in Bristol !
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bristol Sales has the most, with 334 reviews rated 4.7 out of 5, followed by Bristol Harbourside Sales with 264.
The three Chappell & Matthews offices, by town:
Yes. In The Trusted Agent 2026 awards, City of won Gold and City of won Gold. At the ESTAS 2021 awards its branches won 1 Gold and 1 Best in County award. The group and its branches also won ESTAS awards in one earlier year.
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