Trusted Agent profile · Somerset
Verified
★★★★★
580 reviews across 3 offices and 4 platforms
Chappell & Matthews has three offices, in Bristol, City of (two offices) and Bath (Somerset). Together they have 580 reviews on four platforms, rated 4.7 out of 5 overall.
559
Reviews on Google
All 3 offices
1
Reviews on Yell
All 3 offices
1
Reviews on The Trusted Agent
All 3 offices
19
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chappell & Matthews's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Chappell & Matthews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe just rented a flat with this company with Debra Barton and she was a star. She was on top of everything and kept us informed of what was going on with the tenancy. I would highly recommend working with them and Debra specifically :)
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleHuge thanks to Chloe for helping me to secure fabulous tenants within just two weeks after two months not getting any offers working with another agent. It’s such a pleasure to work with Chloe who is highly professional, incredibly sympathetic and such a pleasure to work with. Could not recommend her service more especially to people struggling to find tenants like I used to!
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmazing liaison with Debra when securing our house! She was so informative and supportive when helping us find a student property that suited our interests. Not only was she kind but she was also professional, ensuring we met strict deadlines and rules regarding the contract. Her colleague Etima was also very helpful and welcoming to us too :) We couldn’t be more thankful for the incredible service from the team at Chappell & Matthews! Thank you so much! Zap, Nanni, Lucia :)
Thank you for your wonderful 5* review and your kind words. Kind regards, Lucy, Customer Relations
5/5
GoogleBig thank to the C&M team especially to Debra and Emily. We just arrived Bristol with two cats looking for flats and came across the C&M Whiteladies Road branch. While finding the right unit that allows pets is not easy, Debra and Emily provided provided useful advices to us, helped liaising with the landlord, as well as arranging viewing immediately. Their professionalism and responsiveness is amazing!
Thank you for your 5* review and taking the time to recognise our local team with your comments! Best wishes, Scott @Customer Care
5/5
GoogleDebra has been amazing! From our first phone call to viewing the property she couldn’t do enough to help us. Both Debra and Emily are an absolute credit to you. A real breath of fresh air compared to other agents out there. Thank you Debra and Emily!
Thank you Sarah for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleOnly positives. We worked with Debra, who from the very beginning showed high professionalism and did not hide my situation as self employed. Great communication and friendly aproach. As it turned out, Debra knows all the agents in Bristol, which sped up our references. Debra also helped choose insurance for the apartment. Now all that's left to do is pack our things and move to our new apartment - I bet Debra knows which moving company is the best in Bristol.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleGreat experience renting via Chappell and Matthews - Our agent Debbie was warm, responsive, prompt and professional and we couldn't be happier. Using the Online interface was straightforward and secure and Debbie touched base with us every step of the way.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAfter enquiring about a property that was already fully booked on viewings, Debra took my requirements and found another suitable property. This was the property we ended up renting not only due to the value but also due to Debra's unrelenting support in answering any questions we had and following up on anything she could not answer on the spot. The whole process was swift and easy and I could not recommend her & C&M enough!
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have been trying to find a place for almost 2 months. Managed to get a viewing with Chappell and Mathews. Chloe assisted all along from the viewing to rental confirmation. She was extremely helpful and professional in showing around the property and highlighted the key features amazingly. She was also prompt in her responses and in liaising things around to settle the process swiftly for me. I felt at ease and was able to take an informed and satisfactory decision at the end, thanks to Chloe.
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleDebra at the Bristol Chappell and Mathews found a flat for me in September last year in order for me to join my third year at university with term already having started which allowed me to complete my course. When dropping of my keys today at the office, Debra noticed I had quite a few bags and offered to drop me off at the station in order to get home. These random acts of kindness are so important, and have made such a difference to my life so far! Debra’s kindness and excellent service all round at Chappell and Mathews should be acknowledged. Thanks once again, you made my day!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe best experience I have ever had with estate agents, my partner and I were looking to move into our first place together after 4 years of student housing, each year was like drawing blood from a stone with communication from other agents. This team from Chappell and Mathews however have been a major breath of fresh air, their communication throughout the renting process is incredible, and they obviously value their customers/tenants. Chloe, Debs and Emily have cared for us every step of the way, genuinely making us feel welcome. This team is brilliant, and I look forward to being further looked after during my tenancy. The team are so good we are now looking to get mortgage advice from them!
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrom the moment we started working with Chloe, we knew that we were in good hands. She was professional, courteous, and incredibly knowledgeable about the local rental market. Throughout the entire process, Chloe was responsive and proactive in her communication with us. She was always available to answer our questions and provide guidance when we needed it. She truly went above and beyond to ensure that we were comfortable and confident in our decision. Chloe's attention to detail was also impeccable. She provided us with all of the necessary information about the property we viewed and made sure that we understood all of the terms and conditions of our rental agreement. Overall, we couldn't be happier with the service that Chloe provided us. She truly went above and beyond to help us find our dream rental property. We would highly recommend her to anyone who is looking for a professional, knowledgeable, and caring estate agent. Thank you, Chloe, for everything!
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had an outstanding rental experience as a tenant, and I want to extend my heartfelt thanks to Debra, my agent, for her exceptional assistance. I wholeheartedly recommend Debra to anyone in search of a rental property. Her expertise and personalized service set her apart in the industry, and I am immensely grateful for all she did to make my rental experience a positive one.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have just relocated back to the UK from Australia which is obviously very stressful. Finding a rental in Bristol was one of the most important things we needed to do and we had heard about how hard it would be but as soon as we phoned up C&M and spoke with Debra we instantly felt supported. My husband lined up a viewing and Debra helped him through the process. She was extremely supportive, kind and generous with her time and advice. Definitely the most friendly property agent we have ever dealt with. Thanks so much Debra, for making our move so much easier.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAs a landlord I have been dealing with Chappell & Matthews for many years and have found the staff there to be very friendly and easy to deal with. In particular I would like to thank Debra Barton who has found excellent tenants for my properties on numerous occasions. Her professionalism and attention to detail have helped me immensely to prepare properties for rental and to maintain excellent relations with tenants. I couldn't be more satisfied. Keep up the good work.
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have relocated from Australia to Bristol and Debra has been fantastic in helping us find the right house to rent from the first call I made whilst still in Sydney. Other agents weren't really interested in having a conversation until I arrived in Bristol but Debra was empathetic and helpful from the start which was appreciated as we are new to the city. Once I arrived she was terrific and I have no hesitation in recommending her and the rest of the Chappell and Matthews team. David Butler
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleI would definitely recommend Debra and the agency to anyone in need of rental services. Her expertise and genuine concern for her clients make her an invaluable resource in the industry. From the very beginning, Debra demonstrated a high level of professionalism and commitment to ensuring I had a wonderful renting experience. She made the entire process incredibly smooth and stress-free!!
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleI am absolutely delighted with the service provided by Chappell and Matthews! Debra Barton was simply fantastic: she was so kind and helpful and made me feel very comfortable throughout the whole process. She made the process of moving homes, which can sometimes be quite a daunting and stressful event, a very pleasant and exciting experience. The viewing, application, referencing, payment and the receiving of the keys was all completed within 5 working days! I honestly can not recommend them highly enough: lovely staff, great service and extremely quick and efficient application process. A big thank you to Vanessa Edgell too for her kindness and for making the financial and admin side of things quick and easy.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe best experience I have ever had with estate agents, my partner and I were looking to move and Debra help us a lot. This team from Chappell and Mathews however have been a major breath of fresh air, their communication throughout the renting process is incredible, and they obviously value their customers/tenants. Debra have cared for us every step of the way, genuinely making us feel welcome. This team is brilliant, and I look forward to being further looked after during my tenancy.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleOli helped me out big time
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
Googlegreedy, princing houses WAY WAY above market price and value!!
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleMany thanks to Oliver Bloxham for making my hunt for accommodation a lot easier.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleOliver did a great job moving me into my new flat, without hassle and worry.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleLovely and professional agency. Thanks to Daniel Smith who provided us good support.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bristol Sales has the most, with 334 reviews rated 4.7 out of 5, followed by Bristol Harbourside Sales with 264.
The three Chappell & Matthews offices, by town:
Yes. In The Trusted Agent 2026 awards: Chappell & Matthews, City of won Gold; Chappell & Matthews, City of won Gold.
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