Trusted Agent profile · Somerset
Verified
★★★★★
580 reviews across 3 offices and 4 platforms
Chappell & Matthews has three offices, in Bristol, City of (two offices) and Bath (Somerset). Together they have 580 reviews on four platforms, rated 4.7 out of 5 overall.
559
Reviews on Google
All 3 offices
1
Reviews on Yell
All 3 offices
1
Reviews on The Trusted Agent
All 3 offices
19
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chappell & Matthews's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Chappell & Matthews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Chappell & Matthews and its branches won ESTAS awards in two years, most recently 2021.
ESTAS winners in two years, the group and its branches: 2021, 2020.
2021 1 Gold and 1 Best in County ESTAS 2021 winners
2020 1 Bronze ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHuge thank you to Debbie, she was absolutely wonderful. Super helpful agent who is very on the ball and keen to help. She was very welcoming and friendly with my partner and I helping us through every step of the process.
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleJust moved into my new dream flat, Debra Barton is probably the most helpful estate agent i’ve ever had as she is friendly and charismatic but also got everything sorted for us within a week, something I didn’t think would be possible as we have pets.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleChloe is a professional lady. She did a fantastic job in helping me find a flat. Everything is smooth and efficient with brilliant service. Highly recommend her! Thank you Chloe for your amazing job!!
Wonderful to read your 5* review and thank you for taking the time to leave our local team such brilliant comments! - Kind Regards, Scott @ Customer Care
5/5
GoogleChapell and Matthews are a very competent agency, and Chloe who we dealt was exceedingly helpful, professional and knowledgeable. The process of signing contracts was very smooth, and I would recommend her without hesitation.
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleChloe Worthington has been amazing in helping me as I nervously stumble through the process of securing my new tenancy. After almost two months of stressing over having nowhere to go, I couldn't have hoped for a better person to assist me! One of the most helpful and approachable people I've ever encountered.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
GoogleI’m not one to typically complain about service but when it’s beyond terrible I think I’d want to know and would appreciate honest reviews. We contacted C&M over a month ago to list our apartment for long term rental and after a pleasant initial chat terms agreed we were looking forward to the property being listed and securing a tentant soon. It’s been three weeks since we agreed and after 5 calls chasing for an update, 2 complaints asking for a manager to come back we’ve still not had any sort of feedback, update and the whole process has been a shambles. Absolutely disgusting level of customer service and I wouldn’t ever trust them with our property again. We’ve gone for Hopewell who have been superb at every stage. Hope this helps you.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleI rented a property through them and the entire process was seamless and easy. From viewing to making the deposit and then finally getting my flat, Debra supported and handheld me through it. She was very supportive and friendly which assured me that I am in safe hands.
Thanks for the excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI can't recommend Chappel & Matthews enough. Debra has been absolutely instrumental in finding us a flat. Throughout the process, communication with Chappel & Matthews, specifically Debra and Vanessa, has been highly responsive, helpful and friendly. Thank you!
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleI recently had the pleasure of working with Chappell & Matthews and was extremely impressed with their level of service. In particular, I would like to commend Oliver Bloxham for his outstanding approach and professionalism throughout the process. Oliver had a remarkable ability to understand my needs and was able to provide valuable insights that helped me make informed decisions. He was always available to answer any questions or concerns I had and was very patient and understanding. His demeanor was remarkable, and I felt very comfortable working with him. He made the process so easy, and I felt like I was in great hands throughout the entire process. Overall, I highly recommend Chappell & Matthews, and especially commend Oliver for his exceptional customer service skills. I would not hesitate to work with them again in the future. Thank you so much for everything!
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleDebra, Chloe, and Vanessa at Chappell & Matthews were brilliant in helping us to secure our new flat. They were endlessly supportive and we are very grateful for their positive attitude and helpful advice. Thank you!
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleFiona Taverner gave me great care when looking to buy a flat in the centre of Bristol. I wish I could have afforded more than 1 flat as she showed me quite a few good options. Bristol is a vibrant city. Fiona is so knowledgeable about Bristol, Leaseholds and the many new confusing rules around the Building Safety Act. I can't thank her enough for all the support and information. She gave me the confidence to buy as I did not understand the rules around buying a leasehold flat and had felt anxious. I could see she is not just doing a job, she is passionate about what she does. Thank you so much Fiona for all your help. I really appreciate it.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleDebra is an amazing lady, after searching for a place to rent for over one month, I walked into Chappell & Mathew at the verge of giving up. I met Debra who immediately took me through the properties that they had and within two hours, I had viewed and paid a deposit on this amazing place. She is bubbly and even at my lowest point she made me smile again. Thank you so much Debra.
Many thanks for the fantastic and your kind words 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAlways a good experience with Chappell & Matthews working with Debs, Chloe, Etima, Vanessa and Emily; who are quickly on hand to support or help with any questions or queries. We moved to Bristol straight from London and Debs was a super support in getting everything sorted and ready - making a usually stressful process as smooth as possible.
Brilliant to read your kind comments and thank you for your 5* review! - Best wishes, Scott @ Customer Care.
5/5
GoogleDebra and Chloe have been super quick and responsive, allowing us to view and move into our new property within a 9 day timeframe! Really grateful for how helpful they've both been, couldn't have gone more smoothly.
Thank you Chloe for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleChloe was so supportive to myself and my boyfriend when we used her service to rent out first property. She was so kind and explained everything we weren’t sure about. She made the process easy and stress free. Would absolutely recommend her :)
Thank you for your glowing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleOur experience with Chloe has been great so far. She is responsive and friendly; 2 things which are critical to something as important as moving houses. Extremely helpful and knowledgeable too.
Thanks for your great 5* review! - Best wishes, Scott @ Customer Care
5/5
GoogleDebra and Vanessa were exceptional in their communication skills and expertise within the agency. Debra helped us initially with our flat in 2009 and now our new house. Fantastic service. Thank you
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you so much Chappell & Matthews for our new home but biggest thank you goes to Debra Barton which has been a super star through out the whole process to be honest never had such a smooth and easy renting so massive massive thank you, we are extremely grateful for our new place. We even got a welcoming pack so that was an extra touch for us to feel welcome. Again thank you Debra. Joanna
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat help from Chappell & Matthews and their agent, Chloe! She was very responsive to both calls and emails with quick help whenever i needed them. Quick confirmation after viewing and fast back and forths allowed us to secure our new place quickly and efficiently!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleDeborah Barton is a pioneer in exceptional customer relations. She went the extra mile time and time again to make this interaction feel as important to her as it was to me. I think other letting agents could take a leaf out of her book! As a first time tenant she made me feel exceptionally comfortable also as someone who resides from outside of Bristol she not only helped me get a feel for the area but was also a fountain of knowledge when it came to the property we ultimately rented. Chappell & Matthew’s is an agency I’d highly recommend to anyone else.
Thank you for your terrific recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleChappell & Matthews were a great estate agent to work with, especially Chloe who helped me a great deal with sorting my flat. She showed me a place just as it was coming onto the market and was very patient with admin and referencing. Highly recommend to anyone!
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleIt was so lucky to meet Julie Dondoua J, she helped me a lot when the owner didn’t want to sell his apartment after 4 months that I waited for. And my nephew was waiting for move in. She arranged two very good apartments within 2 days. We solved the problem within 3 days. It was amazing, she was an incredible person, helpful! She knows what you need. She shows great attention to the details enabling the transaction to get done. I have the highest level of confidence in her. I highly recommend her to anyone.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleChloe was very helpful and responsive to any queries we had during the rental process, which definitely smoothed the daunting process of renting in Bristol. We are quite happy with our new home, credits to her effort.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
4/5
GoogleDebra did a great job in helping me find a flat for rent. She is very approachable and helped me with the process end to end. Debra also ensured all my requests were taken into account before offering me the tenancy. Lauren also assisted me in answering important questions. Overall a great experience.
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bristol Sales has the most, with 334 reviews rated 4.7 out of 5, followed by Bristol Harbourside Sales with 264.
The three Chappell & Matthews offices, by town:
Yes. In The Trusted Agent 2026 awards, City of won Gold and City of won Gold. At the ESTAS 2021 awards its branches won 1 Gold and 1 Best in County award. The group and its branches also won ESTAS awards in one earlier year.
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