Trusted Agent profile · Somerset
Verified
★★★★★
580 reviews across 3 offices and 4 platforms
Chappell & Matthews has three offices, in Bristol, City of (two offices) and Bath (Somerset). Together they have 580 reviews on four platforms, rated 4.7 out of 5 overall.
559
Reviews on Google
All 3 offices
1
Reviews on Yell
All 3 offices
1
Reviews on The Trusted Agent
All 3 offices
19
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chappell & Matthews's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Chappell & Matthews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat help from Debra at Chappell & Mathew’s. I was struggling to find a flat but I was delighted to become a tenant, and Debra was so fast with the referencing process.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleIt has been lovely to work closely with Etima Etim, she has been great to us since day one. Always available to find the best property to match our needs. If you are looking to rent in Bristol, I'd highly recommend Etima!
Thank you for your amazing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
Googlei couldn’t be more thankful for chloe’s welcoming and kind manner when showing us around the property we eventually were lucky enough to secure! she was also very efficient and informative regarding form correspondence and organising phone calls with us when we had questions about not only the property but also questions about the contract. thank you chloe, you have been amazing and we thank you so much for being a big hand in helping us secure this lovely house!
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleThank you Oliver for helping us to find a place to rent!
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleBrilliant and attentive estate agents. Special commendations to Etima who helped make the process especially smooth 😊 …
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleEveryone was so helpful, professional and friendly. Thanks to Oliver Bloxham for the help and advice which has made the whole process easier and smooth.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
Googlefantastic communication from Ben initially, followed up with precise detailed information from both Ollie and Dan. a very easy transaction all round - highly recommend
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe received great and friendly service from Chloe, who assisted us with quickly pulling together a rental agreement and getting all references over the line before the Christmas annual leave season.
Hi Rhys! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
5/5
GoogleTitle: A Seamless Rental Experience I want to express my gratitude to Ms. Emily Baker and Ms. Etima Etim for their exceptional support in securing our new rental place. The process was smooth, and their professionalism made it an stress-free experience. I appreciate the prompt responses and personalized service. Highly recommend!
It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
5/5
GoogleFive-Star Service - I'm thrilled with the service provided by Emily and Etima. Securing my new rental room was a breeze, thanks to their efficiency and attention to detail. A big thank you for making the entire process seamless and enjoyable! Quick response, Fast track process and Good service Thank you.
Hi Akila! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
5/5
GoogleDebra and the team at Chappell & Matthews were great. I gave them a hard task with short timings and specific criteria to fill. Debra not only delivered but did it within the timeframe. A great service, I was always kept up to date and told of viewings. Well done and I would recommend.
Hi Mocky! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
5/5
GoogleSubject: Debra Barton - Real Estate Extraordinaire Working with Debra Barton was an absolute pleasure from start to finish. Her expertise in the real estate market is like having a secret weapon on your side. Debra's witty charm made the entire process not only informative but genuinely enjoyable. She turned what could have been a stressful experience into a comedy of successful negotiations. Debra's attention to detail and negotiation skills are unparalleled. It's as if she has a built-in radar for finding the perfect property and securing the best deal. If you want a seamless and even entertaining real estate experience, Debra Barton is the agent you need. She's not just an agent; she's a maestro of the property world, making the whole process a standing ovation-worthy performance. Bravo, Debra!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleMy husband and I are renting a property with Chappell and Matthews and were helped by Debra Barton through all of the process. She has been listening to our concerns, reassuring us and we are now happily settled in our beautiful flat. All went really smoothly, will definitely recommend this agency and mostly Debra ! Thank you very much !
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleSuch a friendly and helpful letting agent! They are always willing to help and are so lovely. Special thanks to Debra Barton for helping us get such a lovely new home and for sorting any queries or issues. Etima and Vanessa have also been there to assist me and are wonderful to talk to. Best experience I have received from a letting agent as a tenant.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleRecently looked for a place to rent and the staff were fantastic 👏 thanks to Dan and Emma for helping …
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHave been looking for a place to rent recently and the staff at Chappell and Matthews were very helpful and knowledgeable. Thank you Dan & Emma for helping me!
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHave had a wonderful experience renting with Chappell and Matthew's. From the viewing to the signature of contract, everything was well coordinated and hassle free. I could move into the place within a week of the viewing. Special thanks to Emma Ward for her support and help with expediting the whole process.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleHad a great experience with Chappell & Matthews! They were extremely helpful and friendly during the process of finding a place to rent. Daniel and Emma were both brilliant. amazing customer service and a they both had a very positive a friendly attitude. extremely helpful !!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleOliver and Dan did a fantastic job throughout our letting process, extremely attentive and quick to respond - would absolutely recommend to anybody
5/5
GoogleI have been associated with Chappell and Mathew for quite some time now. Over the period I had good experiences in dealing with them. Recently I had to make some amendment in the agreement and the process was run smooth by Chloe Warrington. She was responsive to my queries. Overall I was satisfied with the process and timely execution. I would always recommend them for all potential estate matters. Thanks!
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleDebra offers an amazing service for Chappell & Matthews. She is super friendly & professional and made us feel reassured and secure throughout the process of finding a flat, making sure all our questions were answered. It was a relief after months of disappointment! Thank you Debs!
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy husband i were recently recommended to advertise our 2 bed apartment out for let with Chappell & Matthews in Clifton, Bristol and we would very much like to pass on our recommendation too. We are new Landlords and so it was very important that we provide a professional operation to manage the clients. This team, including Debra and Vanessa, Emily Chloe and Etima were outstanding with their communication and service skills. They have provided us with good quality tenants, offered sound advice and supported all the way through the process ensuring their guidance offered us maximum protection. Well done ladies and a big thumbs up from us. We will be sending more work your way as it comes in!
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleHad a great experience with Etima, friendly from the start, accommodating our queries. The first estate agent we met in Bristol that was personable and relatable. Would highly recommend.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleS a tenant, I've found the letting process good so far, certainly better than a lot of other letting agents in Bristol. Debra and the rest of the team have been quick to respond to calls and emails and the process has not been arduous.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bristol Sales has the most, with 334 reviews rated 4.7 out of 5, followed by Bristol Harbourside Sales with 264.
The three Chappell & Matthews offices, by town:
Yes. In The Trusted Agent 2026 awards: Chappell & Matthews, City of won Gold; Chappell & Matthews, City of won Gold.
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