Trusted Agent profile · Somerset
Verified
★★★★★
580 reviews across 3 offices and 4 platforms
Chappell & Matthews has three offices, in Bristol, City of (two offices) and Bath (Somerset). Together they have 580 reviews on four platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chappell & Matthews's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleChappell & Matthews have managed my flat for overs 20 years.Chloe and her team with Etima, Chloe, Emily,Debra and Vanessa look after everything for me, keep me well informed and I have every confidence that they will sort out any incidence there may be with either the building or the tenants.An excellent service.
Many thanks ian alexander for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
3/5
GoogleRating only, no written review.
Hello Jack, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
5/5
GoogleHighly recommend! We recently used Chappell and Mathews to find our new flat. Etima was extremely friendly and very helpful.
Thanks Hollie for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you very much to Etima and Emily. Very friendly people and helpful from start to finish. And the infinite patience you displayed with us was greatly appreciated. One of the better experiences with letting agents we've had by far.
Adam Chesher thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleI worked with Debra to view and secure a rental agreement for a property. She was very professional and efficient throughout the rental process, helping me to quickly secure a lease
Andrew, many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleEtima was handling the property that I decided to view a few weeks ago. She was extremely helpful and professional and made it a great experience. The house was perfect and I’m glad Etima was the person to show it to us and work with us since in securing it.
Many thanks for your fantastic 5* review Lili. Best wishes, Lucy, Customer Relations.
5/5
GoogleWow, what an excellent service. I have recently had the pleasure in working with Chloe Worthington and Deborah. They have let my property out to an excellent client. I found Chloe very professional and well mannered and clear with the whole process as we had a few issues along the way, However, she overcame with such professionalism, highly recommend this agency. Thank you very much.
Thank you for taking the time to leave us your glowing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic service from Chappell & Matthews, particularly by Debra Barton, who was superb when showing me around a property in Bristol. Having opted to move forward with the rental, Debra continued to provide excellent customer care and helped me to feel comfortable, providing regular updates regarding the process. Thank you Debs, and thank you Chappell & Matthews!
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolutely amazing experience with Chappell & Matthews, and with Debra Barton in particular. She was extremely professional and helpful with our enquiries about the property - we were in a bit of a rush to find a property and she made it happen for us immediately! Very friendly service and would definitely recommend to anyone searching in Bristol.
Many thanks Theodora for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHad a great move-in experience thanks to Daniel Smith, professional and kind. Can definitely recommend!
It’s really lovely to read another 5* review and recommendation Mehmet. Many thanks, Lucy, Customer Relations.
5/5
GoogleAfter 6 years of renting with various agents in Bristol I can honestly say renting a flat with Chappel and Matthews, specifically with the assistance of Dan, Chloe, and Emma, was an absolute pleasure and I cannot recommend another agent in Bristol as much!! From the moment we expressed interest, their professionalism and dedication shone through. Dan, Emma and Chloe ensured a seamless rental process(even at the end of the tenancy!!) they kept the exceptional attention to detail and timely communication experienced throughout. Their combined efforts made the entire process of moving in/out stress-free and enjoyable. I will forever be grateful for the outstanding service provided by Dan, Chloe, and Emma.
Many thanks Callum for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleAfter a tricky time with previous letting agents I am pleased that Etima, Chloe, Emily and Debs have worked tirelessly to let my property out. They are very knowledgable and quick to answer any queries I have had. Thank you team.
Thank you for taking the time to share your experience and for your wonderful 5* review Kayleigh! Kind regards, Lucy, Customer Relations.
5/5
Google5 star service from Etima over the last few weeks helping us secure a rental whilst we wait for our property to be built. She made the whole process stress free and has taken the time to make sure we are happy. Thank you
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI can only praise the team at Chappell and Matthews for their professional approach and quick turnaround on our latest BTL project. In a record amound of time, they managed to find suitable tenants and handle the move in process. Thank you guys - we are really pleased with our choice of agents!
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleCouldn't recommend this letting agency enough, the team were attentive throughout the process from viewings to referencing right through to securing a rental. The competition for properties is intense in Bristol. Etima was brilliant and ensured we found somewhere which fitted within our budget and met our desirable criteria. She went above and beyond to make sure the rental process was as stress-free as possible. Thanks Etima, Chloe and the rest of the team!
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
4/5
GoogleI was searching for a place to live for a while, calling up multiple companies and sharing lots of details, and Chapel and Matthews were 1 of only 2 companies that ever bothered to call me back, keep me in the loop, and help me find places with a personal approach. The current property market is a shambles and most of the agents just take the easy route, with very little care given. I have to say Etima was diligent, communicated well and was also just a pleasure to work with.
Thank you for your terrific review. Best wishes, Lucy, Customer Relations.
5/5
GoogleChappel and Matthews had been my letting agency from my first flat until now and as always, I have received the best service. Special thank you to Etima for her patience in responding to all of my questions. Highly recommend for anyone looking for property to rent!
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had an exceptional experience with Etima. She is professional and made the apartment search seamless. She were responsive, knowledgeable, and went above and beyond to make me satisfied about my selection. I highly recommend her services for anyone seeking a stress-free rental process.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent experience in finding an apartment to rent. Debra Barton was wonderful. She was very nice, professional and available to answer my questions. Thanks to here, I was able to find a place to rent in my budget which matches my criteria. I really recommend this rental agency, especially if you are like me new in the UK.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI’ve been with Chappel and Matthews at my property for 3 years. This year my roommate moved out and my partner moved in, Daniel helped up throughout this whole change of tenant process and was always on hand when I had any questions regarding the contract which really put me at ease
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had an exceptionally smooth experience with Chappell & Matthews as my lettings agent. The process of finding a suitable flat for my needs and transitioning into the new home was made easy. Dan, in particular, stood out as a star; he was attentive, helpful, and friendly throughout the entire process. Any questions or issues I had were promptly addressed, and next steps were made clear at every stage. The fact they went above and beyond with the inventory, providing extra services, and more made moving in Bristol significantly less stressful than it could've been. If I were to rent again, I would definitely choose Chappell & Matthews.
Many thanks for your outstanding 5* review Samuel. Best wishes, Lucy, Customer Relations.
5/5
GoogleChloe Worthington has been great from start to finish! Thank you for making the entire process easier Chloe.
Thank you for your wonderful comments and for the 5* review! Best Wishes, Scott @ Customer Care
5/5
GoogleLauren was extremely professional, friendly and helpful with showing me the flat, telling me about the surrounding area, and sorting out the paperwork. Smoothest experience with a lettings agent I’ve ever had!
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleChloe is an amazing person. She’s been really helpful through out my move in process. Everything went really smooth. Clear, concise and timely guidance. :)
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Chappell & Matthews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Chappell & Matthews is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Chappell & Matthews and its branches won ESTAS awards in two years, most recently 2021.
ESTAS winners in two years, the group and its branches: 2020, 2021.
ESTAS awards by year, 2020 to 20212021 1 Gold and 1 Best in County ESTAS 2021 winners
2020 1 Bronze ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.
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Bristol Sales has the most, with 334 reviews rated 4.7 out of 5, followed by Bristol Harbourside Sales with 264.
The three Chappell & Matthews offices, by town:
Yes. In The Trusted Agent 2026 awards, City of won Gold and City of won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 3 other industry awards since 2020.
