Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleOn initial impressions they seemed pleasant enough, but after trying to deal with them after finding a house to rent, things deteriorated. No-one answered calls or emails, and questions we had went unanswered. The letting team were very unhelpful and almost aggressive in their dealings with us - when we finally got someone on to talk to. We ended up walking away from the house because we could only see trouble ahead if they were going to manage the property as well. We found much friendlier and more professional help elsewhere. We are considering lodging a formal complaint as we lost money through this and caused us huge distress. I would run away now.
Simon · 28 July 2019 · Central Estates
★★★★★ 1/5
GoogleThey are terrible bullies, and for some ungodly reason manage to know less about the mortgage business than a first-time buyer.
Nic · 28 July 2019 · Central Estates
Agent replied
Hi, Nic J
We take these matters very seriously, unfortunately , we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records. If you were a client of ours , we would like to investigate this issue further, please contact Neil Ewen immediately at neil@central-estates.co.uk so that we can resolve this issue immediately.”
★★★★★ 5/5
GoogleDealt with these guys, read the previous reviews, and feel that my experience has been quick and efficient. Well done.
Lizelle · 28 July 2019 · Central Estates
★★★★★ 4/5
GoogleI recently used Central Estates to purchase my first property and would highly recommend to anyone looking in the area. I visited every estate agent in both Walthamstow and Leyton and they were without doubt the most impressive, I registered with pretty much everyone though Central in my experience were most professional and keen to help.
They send out an emails stating when viewings of new property is available, and booking of viewings was quick and efficient with them sending out email / text confirmation with the times and dates, which really helps with planning a weekend of viewings.
Richard who I dealt with was honest and open and always willing to go the extra mile, providing me with recommendations and contacts which as a first time buyer was very useful.
Mike · 28 July 2019 · Central Estates
★★★★★ 1/5
GoogleWorst agency ever. You've been warned!
Initially very kind then they just take your money and they don't move a finger.
No answer to your email and your agent looks always busy or out of office when you look for him.
You better look around before falling in this trap.
Enrico · 28 July 2019 · Central Estates
★★★★★ 5/5
GoogleWe have just sold our house in Walthamstow through Central. We had a smooth and pleasant transaction throughout. Thank you to Jaz, Katie and Dean for making this a quick and easy process.
Andrew · 28 July 2019 · Central Estates
★★★★★ 5/5
GoogleThank you katie and dean for all your help in getting the sale of my house through!
Angela · 28 July 2019 · Central Estates
Agent replied
Hi Angela, thank you for the review. I have let the team know. Best of luck in the future. Neil
★★★★★ 5/5
GoogleCentral Estate Agents is a really professional agency. After having gone through 2 previous really lame agencies, it has been a real relief to find an agency I could trust. Always available, they have god opening hours and give swift reply to any issues we may have.
Marie · 28 July 2019 · Central Estates
★★★★★ 5/5
GoogleI recently sold my property in chingford through central, I was aware that chingford is not their main area but took a chance anyway. Thank you to James and dean for finding me a buyer and making the sale go through as quickly as you did
Jamie · 28 July 2019 · Central Estates
★★★★★ 1/5
GoogleIf I could give this bunch of crooks 0, I would. Do nothing for their tenants while they're in the property, then have the audacity to charge tenants for an inventory check when they leave it. Have never heard of this practice before - what are we paying these charlatans for?
Marquis · 28 July 2019 · Central Estates
★★★★★ 5/5
GoogleRented though Centrals recently and the guys were very helpful and efficient, we found a property on the first day of viewing and have settled in just fine. Thank you.
Balkiran · 28 July 2019 · Central Estates
★★★★★ 1/5
GoogleProper cowboys!
We had the misfortune of buying through Central Estates recently. Unfortunately they're almost unavoidable, as they're popular with vendors in the area. Their success is perhaps in no small part due to the unscrupulous practice they employ to make sales. We ended up having to deal with them on 3 properties, as our 2 earlier purchases fell through and everything we wanted to go for was on their books.
Our first attempt was perhaps the most infuriating. James, the agent, told us the first accepted buyer was not able to get funds together and their purchase was falling through, so the property was back on the market. In addition to this he also lied to us about the original accepted asking price, adding 30K to what we can now see the property went for (on the Land Registry). We had an offer accepted, instructed a solicitor, and booked a survey only to be told a month in that the first buyers weren't having issues after all and our agreed offer wasn't valid anymore. We later heard that 'contract chasing', or accepting a number of offers simultaneously to hedge their bets on a sale, is something Central are known for!!
When we finally were in the closing stages of property no. 3 a solicitor for our buyers was being slow to put through the exchange, holding up 5 purchases in a chain. We had other estate agents up the chain lending a hand to get things rolling on Central's sale but getting help from Central was very hard. Our vendor commented several times that they'd provided very poor service.
If you can, AVOID buying or renting through Central. If you're considering using them to sell or lease your property I urge you to reconsider, they may have the numbers but their service is poor and their business practice is deceitful.
Tom · 28 July 2019 · Central Estates
★★★★★ 5/5
GoogleI found through central estates, I found the team to be very helpful, (Matthew, our agent, was excellent in listening to our needs and found us a great place)
Would recommend!
Thanks guys.
Lisa · 28 July 2019 · Central Estates
★★★★★ 4/5
GoogleThe staff at Central Estate Agents were great. They were friendly, quick to respond to any queries and helped push the sale of my house through quickly. Thanks for all your hard work.
Helen · 28 July 2019 · Central Estates
★★★★★ 1/5
GoogleSold my flat in Leyton in 2010 with this bunch of absolute crooks, and I really wish I hadn't. They over-value your property then try to bully you into accepting a much lower offer by shouting at you down the phone and telling you a pack of lies to try to scare you into selling your property.
The owner Richard Mahar is an absolute lowlife, a slimey lying money-grabbing psychopath, who will tell you anything just so he can get his grubby hands on your money.
The manager Neil Ewan used to respond to comments here, tediously trying to claim every negative review was a fake review put there by a rival agency. He stopped this when it was revealed Central had been posting fake 5 star reviews themselves and Neil had tried to BRIBE someone who posted a negative review into changing their review.
Steve · 28 July 2019 · Central Estates
Agent replied
“Hi, Steve W
We take these matters very seriously, unfortunately , we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records. If you were a client of ours , we would like to investigate this issue further, please contact Neil Ewen immediately at 179 Hoe Street, London E17 3AP so that we can resolve this issue immediately.”
Dear Steve, Thank you for contacting me by telephone today, 19th August 2018 regarding your complaint. As I mentioned it was difficult to work out if you were a client or not only having the first letter of your surname. I was very disappointed to learn that you had a bad experience selling through us. We have taken your comments on board, we have however changed a number of systems since 2010 which I hope strengthens our service to our clients. We wish you all of the best in the future. Kindest Regards, Neil
★★★★★ 5/5
GoogleCentral are a very easy organisation to deal with as a first time buyer. They lined up several suitable properties on our first day of viewings and were very knowledgeable about the market and its movements. I would deal with again.
Amy · 28 July 2019 · Central Estates
★★★★★ 5/5
GoogleSpecial thanks to Barbara Lunn from central estate agency. ..very responsible and honest person...I'm a new customer and I needed a lot of things to be changed in the new flat, so she done everything what she has to do and really quickly without losing my time....
She is real professional in her job and good person in the life. ..
Thank you Barbara...
Vladi · 28 July 2019 · Central Estates
★★★★★ 5/5
GoogleI was first drawn to Central Estate Agents by the awesome Welcome video on the website! It looked to me like they went to the extra effort to make sure their clients understood what was going on. I was not let down to say the least! I enjoyed the process of selling my home and it wasnt stressfull st all, as I had expected it to be. There were many prospective buyers and the whole process was easy. Very happy with my time here and I have already recommended Central Estate Agents to my family members. Thanks Guys!
Jayesh · 28 July 2019 · Central Estates
★★★★★ 5/5
GoogleI was looking for a house and you guys were wonderful. Richard, thanks ever so much for all your help. Would use again and will recommend to all my friends and family.
Jav · 28 July 2019 · Central Estates
★★★★★ 5/5
GoogleI was very sceptic with the reviews I have read about central but gave them a go anyway. I must say Katie was extremely polite and buying a house from them went very smoothly. I was kept up to date with the transaction and kept well informed with the paper work. This is my first time using central estates and will recommend them to friends and family. I had no setbacks what so ever. Thanks you very much Central Estates for making it an experience ;-)
Ivan · 28 July 2019 · Central Estates
★★★★★ 5/5
GoogleMy girlfriend and I recently found a new flat through Central Estate Agents. We're letting and so can't comment on the buying process but for us they were outstanding. Everything was turned around very quickly by our agent Bhavin (who is extremely personable and would be my first phone call if I were to move again). They should also be commended for the fact that they got our paperwork sorted across a bank holiday weekend. Would use again.
Ben · 28 July 2019 · Central Estates
★★★★★ 1/5
GoogleAbsolutely agree with everyone- 500 pound fees to move into an inhabitable property. Poor landlord have given Central management rights - I wonder if he is aware of the state of his property, he has probably lost a few tens of thousands of pounds on its value...
Mathilde · 28 July 2019 · Central Estates
★★★★★ 5/5
GoogleCentral estate agents marketed our house, and brought an incredible amount of prospective buyers to our home. I would like to say how professional the whole team were through out the whole experience and would recommend central estates to anyone thinking of buying or selling their property. very impressed.
Sharon · 28 July 2019 · Central Estates
★★★★★ 5/5
GoogleA BIG THANK YOU to Neil and everyone at Central Estate Agents for sponsoring Walthamstow Bunny @ the E17 Art Trail 2015! Thank you for commissioning our brilliant bunny neon sign from God's Own Junkyard and for being so helpful and generous. Very impressed with the way you support other community projects too, from schools to scout groups.
Walthamstow · 28 July 2019 · Central Estates
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
