5/5
Professional team ! Great service ! We've just received keys :) Many thanks to you all !
Agent replied
Hi Tamar, I am glad all went well. Good luck in your new home. Neil

Trusted Agent profile · Greater London
Verified
★★★★★
574 reviews across 2 offices and 2 platforms
Central Estates has two offices, in Walthamstow and Marylebone (Greater London). Together they have 574 reviews on two platforms, rated 4.4 out of 5 overall.
572
Reviews on Google
All 2 offices
2
Reviews on View Agents
All 2 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Central Estates's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Central Estates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Professional team ! Great service ! We've just received keys :) Many thanks to you all !
Hi Tamar, I am glad all went well. Good luck in your new home. Neil
3/5
While the general service, advice and speed at which Central operated was good, Central seriously overvalued the sale price of our property. Central’s valuation sat well above (£50,000 or nearly 13%) that of another local agency’s. They justified their valuation by claiming that undervaluing was common practice in order to achieve an easy sale, and were very confident they could get their price. The property eventually sold for the supposedly “undervalued” price (£45k below what central claimed they could achieve), and this considerably slowed down our sale and involved successive incremental price drops which left us questioning their honesty and integrity…
5/5
The team at Central Estate Agents are great especially Martyne, she is always happy to assist and incredibly prompt with responses. Thank you Martyne for making everything so easy and hassle free
Thank you ever so much for your 5 star review. We agree, we’re lucky that Martyne is in the team. Neil
5/5
I use Central to rent my property out. They have guided me through the whole process and nothing at all has been any trouble. Manaan has looked after the rental process for me and took all the hassle away from me, his knowledge of the rental market and the area has been a godsend. Martyne is my property manager and she has been brilliant. She is always on hand if I need her or have any questions/issues and always sorts things out for me quickly, I’d be lost without her. I highly recommend them for any landlords looking to rent out their properties.
Dear Pam, thank you ever so much for your kind words, it means a lot! Neil
5/5
Excellent from start to finish! The rental market is really crazy at the moment, but Central were by far the best estate agents I dealt with. Manaan in particular was incredibly helpful throughout the entire process and I believe what he doesn’t know about E17 & E10 isn’t worth knowing. As a native to the borough myself, I really appreciated having someone who knew the area and the different properties inside and out. In the end, after several fruitless viewings across two months, it was through Central I was able secure the flat I’m living in now - a testament to their efficiency and processes!
Dear Jenny, Thank you ever so much for your review, it was kind of you to take the time. Neil
1/5
I have a signed contract with Central Estates, landlord name is K. Parrott and Dean Citroen as agent. I moved out in January 2021, so it has been over a year already and after sending many emails, calling them multiple times, I still have not received my deposit back. Both firms are playing it cool and know nothing. Thank you very muchNegativeResponsiveness, Quality, Professionalism, Value
Hi Michaela, Central unfortunately does not manage the property you rented. Our records you are still in contract at the property with all the other tenants you moved in with who are still paying rent each month. We would be happy to help with your grievance if you would like to get in contact with our lettings manager, Matt Cole and send over any confirmation from your landlord releasing you from the tenancy we can contact your landlord for you. Warm Regards Neil
5/5
Martyn Hatton & Manaan Rafiq have delivered excellent service from my viewing the house to moving in. Martyn has been supersonic with dealing and addressing all my initial queries. She also went above and beyond to ensure I had settled in well to my new home and to check in on my move. I am extremely grateful for her taking the time out to speak with me (in-person) whilst following social distancing measures. Manaan and Martyn are extremely professional, very responsive, and have been great in keeping me up to date with the moving process. Thank you for making my inital moving in process a pleasant one! If you are looking for a rental property with superb service; I highly recommend Martyn and Manaan at Central Agents!PositiveResponsiveness, Professionalism
5/5
Rich and Katie have been really helpful and effective - thank you
1/5
Bad experience dealing with these agents, did not communicate properly between buyer and seller potentially costing their customers a lot of money. Use a different agent
Dear David, I am sorry to hear of your experience, we endeavour to do our best for our clients. Unfortunately I have been unable to find your details on our system and I have not received any complaint to date? Please get in contact with me at neil@central-estates.co.uk and I will try to help. Kind Regards Neil
5/5
Professional and friendly service. The letting process was dealt with from A to Z in the most rigorous manner for all parties involved. Manaan and his colleagues are very eficient and fast in dealing with queries... Would definately recommend! Mauro - Landlord
5/5
Great communications and trustworthy, offered us loads of advice throughout the whole process as first time buyers. Not your average Estate Agent!
Hi John, sorry for the late response, thank you for your review!
5/5
We worked closely with Manaan to secure a rental property. He showed up on time and didn't pressure us to get in and out ASAP. He answered our questions on the spot or came back to us quickly with clarification. In a tough market like London, clear communication and attention to detail are critical! Manaan covers this and more. We look forward to talking again soon when we find a house to put in an offer in on.
Hi Ryan, thank you for the feedback, Manaan is an integral part of the team and I am glad you took the time to let us know about your experience.. Neil
5/5
Central have been brilliant throughout our sale, they have a really deep knowledge of the area, provide great advice and are there for you when you need them. Best fees we spent in the whole process!
Hi Jess, thank you for your 5 Star review. We a a re so happy for you both! Neil
1/5
Sold a house through Central earlier this year and would strongly recommend trying one of the other two. Their photos and description left a lot to be desired and they then added the property to Rightmove for £50k less than we'd discussed without my authorisation, thereby completely destroying the chance of getting anything higher. After I highlighted their error, they pulled the listing and relisted my previously suggested price stating that 'no-one will have seen it yet' but all offers then came in around their first low price. They say that you'll deal with a single contact throughout but you won't. I received emails and calls from names I'd never been introduced to before. The whole experience is one I hope to forget and having moved from the area, fortunately I now can. Technically I could have sued, but life's too short.
Dear Rob, I am sorry to hear of your experience. Unfortunately there is no mention of an address and I have not received a complaint previously that I can associate to your name? We do not go live on property without prior permission from our clients, so i am a little surprised by your comments. If you could please get in contact with me by phone or email so I can review the file, as I can assure you that if this is a genuine review, i will do my best to resolve the matter. Kind Regards, Neil.
1/5
This was the worst experience I’ve ever had with an estate agent. My wife and I moved to Australia for a year and decided to rent our property out. Central seemed to be quite prominent around Walthamstow so we decided to go with them. What a mistake.Problem tenants were now residing in our beloved property being managed by a rogue Estate agent where communication is non existent.The tenant’s we’re having massive party’s every weekend and so much Damage was caused.Nancy,Kodie the Central staffs attitude was “We don’t care” “You’re in Australia “This experience has caused us nothing but stress . Don’t be fooled by all the Central signs you see around E17 this outfit just want your money for doing the bare minimum. They had a job to do and they failed miserably on every level
Dear Matthew, I am sorry to hear you are not happy with our service, I can assure you that we care very much about our landlords and tenants otherwise we wouldn’t have been in business locally for the past 30 years. We always appreciate feedback from our clients good or bad, this allows us to constantly aim to improve our service, however after reviewing the case I feel you words are unfair. We completed all the necessary referencing checks including previous landlord reference which was provided and accepted by yourselves. It is frustrating that they tenants have gone on to be noisy, however this unforeseeable issue can only be managed as best as we can, we are limited on what we can do in this situation. We served notice to the tenant under your instruction and the tenants vacated in a timely manner. Check out was carried out and it was agreed by yourselves and tenant to make deductions for any damage caused. Obviously like any investment their can be pitfalls, but I feel we have tried our best with a difficult situation. We at Central wish you all the best in the future, Kind Regards Neil Director
5/5
Central estates recently helped me sell my house in Walthamstow, and I was consistently impressed with the way all the staff were so helpful during the process, making it a stress free experience, particularly my property manger Nancy Markou and general manger Katie Murray. many thanks again to all
Dear Mark, thank you for taking the time to give us a 5 star review. Kind Regards Neil
5/5
I am currently a tenant of Central Estates and am very happy with their service. They are a great company to deal with and I highly recommend them. I would also like to say a special thanks to the Property Manager Nancy Markou who is always very professional, super supportive and very attentive, she is a credit to the company. Carry on the good work Central X
Hi Niki, thank you for taking the time to give us a 5 star review! Neil
5/5
Excellent service and communication throughout. Would highly recommend.
Thank you Faren, kind of you to take the time to give us a 5 star review. Neil
5/5
Extremely helpful staff (especially Richard) - very quick to answer any questions, offer advice, and assist in any way possible. Would highly recommend!!
Thank You Marie for taking the time to give us feedback. Neil
5/5
We are first time landlords and have used Central to rent and manage our property. The whole team, especially Manaan and Martyne have been wonderful. Manaan was able to rent (and re-rent) our property very quickly ensuring no gaps in tenancies. Martyne is very knowledgeable and responsive and has made our first experience of being a landlord hassle free. We would highly recommend the whole Central team we have worked with.
Hi Rebecca, thank you ever so much for your review. Neil
5/5
Central Estates were really good when I rented a property from them, and very supportive in fixing things, and Nancy in particular was really personable, and did a fantastic job with being on the phone if any issues arose with the flat and helped organise whatever work was needed. 10 out of 10 for Nancy :)
Hi James, thank you for your review. Nancy is a big part of the team and it’s kind of you to mention her in your feedback. Neil
5/5
Had a positive experience using Central Estates to purchase a property. They provided regular communication and helped me through all aspects of the process. Recommended.
Hi Michael, thanks ever so much for the feedback! Neil
4/5
We've just exchanged on a house purchased through Central, and they have been very helpful, communicative and supportive throughout the process. We were looking for quite a long time and had a few interactions with Central on different properties, where the approach from some sales agents was blunt and on occasion plain rude (which is why this isn't 5*). But from the time we got in touch about this house, Shah was very helpful and provided the info we needed to make this big decision. We were given clarity on the competitiveness of our offer and so were able to pitch our bid in the right way, and get the house. Once the sale was agreed, Katie and the sales progression team were great. We had several setbacks (on our side) through this process and Katie managed the process fairly and transparently to help make sure this all kept moving and eventually went through. Overall, a really positive experience once we found a sales agent we got on with, and in the difficult job of closing out the sale Central were spot on.
Hi Nick, thank you for taking the time to review our services. We have taken all what you have written on board and we really appreciate the time that you have taken to give us the feedback. Neil
5/5
Central Estates helped us find our new family home in Walthamstow and have been excellent, helpful and patient with us through the entire journey. Huge thanks to Katie, who has been so patient and determined to help us go through the process quickly and smoothly, and Katie also helped us tackle a number of hurdles along the way. Big thanks as well to Matt and Rich who accommodated us through a number of viewings until we finally found our house, as well as Dean who helped us through the process as well!PositiveProfessionalism
Hi Darren, thank you for your review, we all here at Central wich you the very best in your new home. Neil
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Central Estates has 574 reviews across its two offices, rated 4.4 out of 5 overall: 572 on Google, 2 on View Agents.
Walthamstow has the most, with 553 reviews rated 4.4 out of 5, followed by Marylebone with 21.
The two Central Estates offices, by town:
Yes. In The Trusted Agent 2026 awards: Central Estates, Walthamstow won Trusted Agent.