5/5
Martyne is an empathetic and responsive property manager who always works to resolve issues quickly. She’s considerate of tenants needs and can be relied upon in a crisis. Her work is a credit to the agency.

Trusted Agent profile · Greater London
Verified
★★★★★
574 reviews across 2 offices and 2 platforms
Central Estates has two offices, in Walthamstow and Marylebone (Greater London). Together they have 574 reviews on two platforms, rated 4.4 out of 5 overall.
572
Reviews on Google
All 2 offices
2
Reviews on View Agents
All 2 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Central Estates's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Central Estates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Martyne is an empathetic and responsive property manager who always works to resolve issues quickly. She’s considerate of tenants needs and can be relied upon in a crisis. Her work is a credit to the agency.
4/5
Had a good experience with Central all round while renting our flat through them. Nancy was our property manager and she communicated with us well through the tenancy and made sure things were sorted for the tenants promptly.
Dear Sophie, than you for taking the time to review us! Neil
5/5
Moved into a property about a month ago and have since found the tenant care to be superb - we've had some sticky problems with our new neighbours but Martyne H has supported us the entire time which has been incredible and we feel well looked after. Any issues we've had have been dealt with quickly - unlike our previous letting agents. No complaints here!
Hi Lewis, thank you ever so much for your feedback. We are by lucky to have Martyne on the team. Neil
5/5
I would like to thank all the Central Estates letting team. Myself and my partner were renting from them for the past few years. Sadly we had to leave London. Martyne, our property manager was always quick to deal with any issues. Hopefully our new agent are as good as Central.
Dear Rubina, Thank you for taking the time to review us. All of the team wish you the best in your new home away from London. Kind Regards Neil
1/5
I wrote the review bellow almost 3 years ago. Unfortunately nothing changed. Their only contact with me house visits twice a year but even they can not managed to come the appointments on time. I just got a visit. She came quite late I told here I was expecting you much earlier. Here answer was yeah I knocked the wrong door. How professional it is .I would give no star but google doesn't allow me I don’t know where to start .I have been renting house from them since 2014 but it is not they are amazing just I get on well with my landlord. Otherwise I didn’t see any positive work from them. Example the person they sent for boiler check messed up my boiler and when I told it was the engineer mistake they told me there is a peruse problem in my area. They came another time and told me that there is an expensive part broken and in the boiler and it has to be change. However when another engineer came from insurance company they just fixed the pressure. So I said I have been renting quite while .I couldn’t have a time to make an appointment for regular check. Now they are telling me that they will come and enter my home by themself.I made a free time by squeezing my schedule and now they emailed me that they can’t and they will enter my home .At the and all the think which I got from nice landlord but ,I believe it was just a luck I
Dear Ali, thank you for your review. I am really sorry you feel this way, I can assure you the team only try their best to ensure our commitment to our landlords is met. I know our letting manager has been in touch to sort out any problems you may have. If there is anything I can do, please do not hesitate to contact me. Neil Ewen Director
5/5
Nancy is our point of contact at Central and has been great over the past few months, friendly, efficient and a total superstar sorting out an urgent situation.
Hi Fiona, Thank you for the 5 star review. I agree Nancy is great! Merry Christmas! Neil
5/5
Have delivered a fantastic service and managed any issue quickly and efficiently. Delighted to have Central managing my property as it takes away all of the stress in the knowledge things will be looked after properly. Property Manager - Nancy Markou
Dear Michael, thank you for taking the time to give us a 5 star review, it means a lot. Merry Christmas. Neil
5/5
Five stars for Central. In particular Nancy Markou who works in Property Management. Nancy has gone above and beyond to resolve any issues that crop up. The contractors that Central employ always preform the highest quality of work, are trustworthy and a pleasure to deal with. Many thanks Nancy for all of your help, you are an asset to Central and always put any concerns we have at ease.
3/5
Disappointing
Dear Brian, unfortunately I have been unable to find your details on our system. Please contact me by email, neil@central-estates.co.uk and I will see if I can help. Kind Regards Neil
5/5
Very positive experience and service - Martyne is really responsive and helpful with our property.
Thank you Pippa for taking the time to write us a review. Neil
5/5
We have been very happy renting through Central Estates and Nancy Markou (our Property Manager) has been incredible in providing support and ensuring all issues are promptly fixed.
Thank you ever so much for your review. I am glad you are happy with our service. Kinda regards Neil
5/5
Central estates have been managing one of my rental properties for a number of years now ,their service has been amazing from the start , a special mention must go to Nancy markou one of their team , she has dealt with anything I have asked her to do promptly and with great attention, a real star .
Dear Christo, thank you ever so much for taking the time to give us a 5-star review. Neil
5/5
Central are brilliant. We purchased our property from Central, and Rich, Katie and the team at the Walthamstow office were incredible at having all elements of the chain processed quickly.
Hi Tim, thanks for taking the time to give us a 5 star review. Good luck in your new home! Neil
5/5
Martyne Hatton is the manager of the property I've been renting for the past year. If I could give her 1000 stars, I would. She's super communicative, responds in the blink of an eye, always follows up to make sure any maintenance issues are fixed properly and on time, advocates for me, and is a wonderful go-between between myself and the owner of the property. She handles communication between myself and the property owner with ease and never seems flustered. She's even managed works project that affected four flats on our block, and tbh, I hardly noticed the works were happening because she kept things running so smoothly. I'm moving out for reasons unrelated to the property itself (which is lovely!), and one of the saddest parts about it is that I won't get to work with Martyne anymore. If you're reading this and you're her boss, give her a raise. Seriously.
WOW! Thank you for taking the time to write the above review. I agree with everything you have said about Martyne, she is great, and we are lucky to have her in the team. Kind Regards Neil
5/5
We work alongside central daily and couldn't ask for anything more from them, they are very professional and easy to work with. Martyne in particular is always available to help when we have any issues or need assistance. The whole team is great and would highly recommend them!
Thank you for your 5 star review!
5/5
Central Estate Agents Walthamstow made the experience of buying our first home smooth and enjoyable. The whole team are also super friendly. Great service!
Dear Anthony, congratulations on buying your first home from all of the team at Central
5/5
I was really surprised about the quality of the service! I am very happy in my new house, the process was very quick, transparent and I really felt that I was treated as a person (not as just one more tenant). I would like to give special thanks to Manaan and Kodie for your kindness, professionalism and for the amazing job you did. I will definitely recomend Central Estates! Thanks to all.
Hi Karyn, thank you for taking the time to give us a 5 Star review. Merry Christmas from all the Team
5/5
Central Estates has been very helpful and responsive. Nancy Markou, in particular, has been a great help and answered any queries we had in a courteous and efficient manner. Moreover, she went above and beyond to accommodate our requests and providing assistance whenever there was something urgent. It is truly a pleasure to work with someone as approachable and friendly as her. Would recommend this company if you're looking for a property in the area.
Hi Kevin, thank you for you kind review. Neil
1/5
When I decided to sell my flat, I chose Central because they had done a good job of selling my neighbours’ flat. That flat (in an identical house) had a loft extension and James, who did my valuation, explained to me that that’s how they will market my flat, by showcasing its potential for extension. This actually included sending pictures of my neighbours’ flat to potential buyers. He asked me if the loft belonged to the flat, and when I said no, he explained that to extend it, it will be necessary to buy it from the freeholder, which costs about £10,000. Unfortunately, Central chose not to share this information with the couple who made an offer on my flat (why put them off?!). They obviously knew that the buyers would find out eventually, having spent thousands of pounds on a mortgage application, survey, and a solicitor. And, of course, this would make them a lot more inclined to pursue the purchase. It also makes them inclined to try and reduce the price (understandably so, as they were ultimately cheated out of £10,000!). I guess it was in preparation for this that Central tried to blame ME for the situation once the buyers found out, something along the lines of “The buyers said it was nothing that we said but they talked to you” (Well done, Katie!). Yes, I had a chat with them as they had arrived early for their viewing, and apparently, it was then that I jumped at the opportunity to boast about my loft ownership (as I haven’t seen or spoken to them since)! And no, I will not be able to reduce the price as I then wouldn’t have enough money for my onward purchase. This is the great professionalism and excellent customer service you get from Central, for the ‘few thousand pounds’ that they expect you to pay them!
Dear Eva, Thank you for taking the time to speak to me, I was obviously deeply concerned when I read your review. Hopefully now following my intervention we have got things back on track and your opinion has changed? I will obviously monitor the progress until you have successfully exchanged. Kind Regards Neil
5/5
Central have been brilliant throughout our sale, they have a really deep knowledge of the area, provide great advice and are there for you when you need them. Best fees we spent in the whole process!
Hi Jess, thank you for your 5 Star review. We a a re so happy for you both! Neil
5/5
Manaan helped us tirelessly until we found the right home, thank you!! Always quick to respond and flexible. Comms and admin process a breeze. Our new home is divine with amazing finishing touches, so happy! Thanks Manaan and team! :)
Good Morning, Thank you ever so much for your 5 star review! Glad you love your new home!
5/5
Although my tenancy which was overseen by Central ended six years ago, I had need to contact them regarding it. I was put through to Nancy, one of the property managers, who was incredibly helpful, friendly and understanding of my queries. My enquiry was dealt with quickly and professionally and with a level of customer service that regrettably is far too infrequent these days! Thank you to Nancy and Central Estates.
Dear Chris, thank you for your review. Nancy is a key member of the team, I’ll let her know you’ve been in touch. Kind Regards Neil
5/5
Central Estates was super helpful when we were trying to get onto the property ladder. Katie, in particular, was great at getting key information for us and getting the sale done in time. Would recommend the estate agents if you're looking for a proeprty in the area, as they're super communicative.
Hi Alex, Thank you for your review! Katie is an integral part of the team. Good luck in your new home!
5/5
Good estate company, Martyne was our agent and she always helped when we needed anything
Hi Carlo, thank you for your review! I agree Martyne is great!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Central Estates has 574 reviews across its two offices, rated 4.4 out of 5 overall: 572 on Google, 2 on View Agents.
Walthamstow has the most, with 553 reviews rated 4.4 out of 5, followed by Marylebone with 21.
The two Central Estates offices, by town:
Yes. In The Trusted Agent 2026 awards: Central Estates, Walthamstow won Trusted Agent.