Trusted Agent profile
Verified
★★★★★
398 reviews across 17 offices and 4 platforms
By Design has 17 offices, in Saint Neots, Bristol, Northamptonshire, Lincoln, Leicestershire, Woolwich, South Devon, HAMPSHIRE, SURREY AND BERKSHIRE, Stamford, Leamington Spa, Central London, Letchworth, Nottingham, South Cambs, Southern Hampshire, St Ives and Warwickshire. Together they have 398 reviews on four platforms, rated 4.8 out of 5 overall.
315
Reviews on Google
All 17 offices
15
Reviews on Facebook
All 17 offices
67
Reviews on Trustpilot
Business-wide
1
Reviews on allAgents
All 17 offices
By Design's 17 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotIt was wonderful working with Jacky to…
It was wonderful working with Jacky to sell our home and I couldn’t recommend her enough. She made the whole experience so much less stressful than anticipated, and was always on hand to ease the process and help it run as smoothly as possible. Moving is never easy and Jacky’s expertise was invaluable.
5/5
TrustpilotGreat Service
We had a great experience buying our new home through Oulsnam in Kings Heath. They made the entire process incredibly straightforward by facilitating and supervising all the property viewings completely to our convenience. When it came to the critical stage, their team expertly assisted in negotiations with the vendor to ensure we successfully achieved the purchase.
5/5
TrustpilotLovely staff
The staff throughout the process here were great, Michelle, Georgie and Alison all helped us with what became a difficult sale with our upward chain causing delays. They helped with getting communication with solicitors and were always on the end of the phone if needed for reassurance or guidance. Very pleased with the experience with them and everything they did for us. Would recommend.
5/5
TrustpilotHigh praise
Just wanted to say a massive thank you to all the team at the Northfield branch, special shout out to Amanda and Martin.
5/5
TrustpilotI was completely over whelmed by the…
I was completely over whelmed by the process but oulsnam kingh heath georrgie and all staff made it an obsolete breeze they were incredible patient taking the time to answered every single one of my question with out making me feel rushed i am glad to recommend them
Thank you for your 5 star review. We are so glad that Georgie and the team helped you with the process. Good luck with everything going forward.
5/5
TrustpilotCouldn't recommend enough
Georgie was an absolute pleasure to deal with. She was incredibly responsive and kept me sane throughout a particularly stressful process. Couldn't recommend her and the team at Oulsnam enough!
Thank you so much for your 5-star review! It was our pleasure to help you through this journey and we hope you have settled into your lovely home.
5/5
GoogleSean, Katie, Alicia, Murron, Mia and the team were highly professional and supportive throughout the entire process, from the initial advice regarding the marketing of my property, through to providing support during the viewings period and …
5/5
TrustpilotWorking with Marie at By Design Homes…
Working with Marie at By Design Homes was a completely different experience from the high‑street estate agent we started with. From the moment she took over, she brought real energy, care, and professionalism to the sale of our home.
5/5
TrustpilotFriendly, Effective and Hardworking
They were efficient , friendly knowledgable and promptly responded all of my questions, Alison, Michelle and Georgie all made this a good experience as a buyer and can heartily recommend them!
Thank you so much for your wonderful 5-star review! We truly appreciate you taking the time to share your experience. It was a pleasure helping you, and we're delighted to hear you were happy with the service you received. Your kind words mean a great deal to our team. Wishing you all the best in your new home, and if we can help you again in the future, we'd be delighted to assist.
5/5
TrustpilotI recently viewed a property with Sadie…
I recently viewed a property with Sadie and I couldn’t have asked for a better experience. It was my first house viewing and I was there on my own, so I was a little nervous going in, but Sadie immediately put me at ease. She was so warm and welcoming, took her time answering all of my questions, and never made me feel rushed or out of my depth. She made what could have been quite an overwhelming experience feel really comfortable and positive. Genuinely lovely person to deal with. Thank you, Sadie!
Thank you so much for your kind review, we really appreciate you taking the time to complete this and are delighted to hear you had a good experience with Sadie!
5/5
TrustpilotExcellent experience selling my house
I can't praise Oulsnam's Bournville office, and especially Lissie, highly enough! Throughout my house sale Lissie was helpful, friendly, efficient and communicative. She explained things clearly, kept in touch and always followed through promptly on things she said she'd do. Thanks also to Rachel (especially for pricing my house perfectly) and the rest of the team - I absolutely recommend them.
5/5
TrustpilotA process made easy by an exceptional team.
We have recently sold a property through Oulsnam and thought it worthy to note the exceptional service we received from Shelbi, Sara and Karen at the Barnt Green office.
5/5
TrustpilotA big thank you to Lisa Harvey who has…
A big thank you to Lisa Harvey who has provided brilliant customer service! We had a very quick turn around while moving house and Lisa was able to get a management pack across for our previous property immediately and quickly dealt with urgent requests from our solicitor. Thank you so much!
5/5
GoogleVery professional team, well experienced and a real safe pair of hands. Selling can be a real pain but these guys make it swift and clean.
Thanks so much for your lovely review of our services, it's very much appreciated!
5/5
GoogleSuperb agent who has the personal touch and really listened to understand what was important to myself and my family. Really open and transparent who talked us through every stage to keep us well informed: would highly recommend Alia @by Design if you want an honest realistic amount rather than someone throwing unrealistic figures at you just to get your house on the market then pushing for a price reduction. 10/10. Thanks
Thank you so much for this heartwarming review. I look forward to more transactions with you all
1/5
TrustpilotExtremely disappointing
My experience with this letting agency was very disappointing.
Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience. As a managing agent, we have a duty to present to both landlord and tenant any proposed deposit deductions supported by the check-in and check-out reports, invoices and other relevant evidence. We do not make the final decision where an agreement cannot be reached between the parties. In this instance, agreement could not be achieved despite discussions regarding the proposed deductions, and the matter was therefore referred to the Tenancy Deposit Scheme (TDS) for independent adjudication. This is precisely the purpose of the deposit protection process, providing an impartial assessment where there is a genuine dispute. We fully respected the adjudicator's decision and ensured the deposit was distributed accordingly. Whilst we appreciate that you disagree with aspects of the landlord's claim, it is important to recognise that differences in interpretation of inventory reports are not uncommon, which is why the independent adjudication process exists. We are sorry that you felt our communication fell below your expectations. We always aim to deal with disputes professionally and courteously, and we take feedback regarding customer service seriously. We wish you all the best in your future home.
5/5
TrustpilotGreat experience from Angela for her…
Great experience from Angela for her enthusiasm and knowledge, and Sarah for her negotiating and all the team.
5/5
TrustpilotAll agents should be like Oulsnam
We had a viewing with Sadie, from the Bromsgrove team, on the hottest day of the year and felt moved to write a review, as all 5 of us thought she did an incredible job. We arrived early but, instead of waiting outside, Sadie arranged for us to view the gardens first, whilst another couple finished viewing the house. As we moved inside, she had both appointments running alongside each other, somehow managing to answer all of our questions, keep the vendors happy and entertaining our 3 children, who were making it difficult for us to see everything! It was incredibly hot, but she worked so hard to make it a good experience for us, remaining enthusiastic, professional and knowledgeable throughout. All of the children left saying how lovely she was, and it takes a lot to win them over!
Thank you so much for your truly lovely review it is a pleasure to read how pleased you have been with both Sadie and Karen and I have passed your kind comments on to them! We all wish you well with your search and hope you find your dream home soon!
5/5
GoogleWe can't thank Will enough for selling us our dream home. He helped hold the sale together whilst our property took months to sell, and made what could have been a very stressful process a lot more bearable. He maintained good contact with us and was always happy to help with any questions, putting us in touch with the seller. Thanks so much.
Thank you, Polly. Wishing you all the very best in your lovely new home. Best wishes William
5/5
GoogleI can’t recommend this S&M estate agent highly enough. From start to finish, their service has been absolutely fantastic. The North Berwick team was professional, responsive, and genuinely supportive throughout the entire process, making …
5/5
GoogleJust exchanged contracts on selling our home and Marie was instrumental in making the process as quick and seamless as it gets providing clear and professional communication between us and the buyers, I highly recommend ByDesign and Marie in particular to handle the purchase and sale of your property Thank you and keep up the good work
5/5
TrustpilotAll good 👍 thanks for your support
5/5
TrustpilotOulsnam Barnt Green company and staff…
Oulsnam Barnt Green company and staff were polite and always on time to deliver information during my stay with them. The rent process and its completion was peaceful.
5/5
TrustpilotGood service and support for landlords
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
By Design has 398 reviews across its 17 offices, rated 4.8 out of 5 overall: 315 on Google, 15 on Facebook, 67 on Trustpilot, 1 on allAgents. Company-wide Trustpilot reviews for By Design are counted once, not once per office.
Saint Neots has the most, with 155 reviews rated 4.6 out of 5, followed by Bristol with 122.
The 17 By Design offices, by town:
