5/5
GoogleRating only, no written review.
Trusted Agent profile · Cheshire
Butters John Bee estate agents in Crewe and Nantwich
★★★★★
2,150 reviews across 2 offices and 1 platform
Butters John Bee has two offices, in Crewe and Nantwich (Cheshire). Together they have 2,150 reviews on 1 platform, rated 4.8 out of 5 overall.
Our offices
Butters John Bee's two offices, most reviewed first. Each has its own page.
Latest reviews from every Butters John Bee office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Agent replied · 25 August 2024
Thank you for your kind . Butters John Bee Team (Crewe)
1/5
GoogleDidn’t realise I signed up to Disneyland when I booked a viewing to see Micky mouse himself. Organised to meet Paul at a property. 1 hour before the set appointment time, I emailed him to say I’m running 10 minutes late and I’ll be with him shortly. I arrived at the property to find no Paul and no access to the house. Paul doesn’t have access to emails whilst out of the office so was unbeknown to my email? Whether he received it or not, I would anticipate a phone call or some form of communication rather than leaving out to dry. Whether he was there on time and left after 10 minutes or forgot about the appointment - who knows.
5/5
GoogleI had been having issues because of a partner agency in the different part of the country (8 attempts to contact and a call that was ignored), so I called and was put thought to Ben in the Crewe office. Ben was so helpful and solved the issues immediately. Ben - can you go and show the other team what good customer service looks like please? I won't name any names but the company rhymes with Fart and it's fitting that they completely ignore you when they are based in a city, well known for an idiom about ignoring people.... Ben was able to help on a Saturday lunchtime and has done work that the useless team said they would do 2 years ago, which has lead to my current issues. Thanks Ben!
Agent replied · 24 March 2024
Thank you very much for your review, bjb property management
5/5
GoogleThroughout the whole moving process, Georgina Breeze has been there as our Move Manager, liaising between us our solicitors and the Butters, John Bee team at the Crewe office. She and the team at BJB have seamlessly connected the dots, answered all of our questions and queries, and have taken some of the stress out of what is one of the most stressful and expensive processes anyone buying a house can have. We would totally recommend the BJB team at the Crewe office, as efficient, cheerful and very helpful in every way.
Agent replied · 24 March 2024
Thank you for your kind words for Georgina. Butters John Bee Sales Team
5/5
GoogleExcellent efficient service and extremely knowledgeable. Phil hayes was fab!!
Agent replied · 24 March 2024
Hello and thank you very much for your review about our Property Manager Phil. Kind Regards, Crewe Property Management Team
5/5
GoogleMarcin and Ben have been great with my move in
Agent replied · 24 March 2024
Thank you very much for your review on Marcin and Bens service. We really appreciate your kind feedback. Many thanks, BJB Crewe Property Management
5/5
GoogleMarcin and Corrie have been great with the move in to my new house
Agent replied · 24 March 2024
Thank you for your kind words for our Lettings Team. Butters John Bee Crewe Office
5/5
GooglePhil has been to do my inspection for my flat. He was such a caring and friendly person. He took on all concerns and gave me complete reassurance that they would going to be addressed. Having only spoke to him through emails and phone calls before this so it was lovely to meet him in person.
Agent replied · 28 October 2023
Thank you for taking the time to leave a review for Ben. I'm glad he was of great assistance to you and feel free to call whenever you need help in the future Kind Regards Lettings BJB
5/5
GooglePhilip Hayes helped me renew my tendency Agreement. He was kind, honest and helpful. I am happy with the customer service so far. Thank you for your time and effort. Zoe :)
Agent replied · 28 October 2023
Thank you for taking the time to leave a review for Michael . We are glad he was of great assistance to you and feel free to call whenever you need help in the future Kind Regards BJB Crewe Lettings
5/5
GoogleMarcin was amazing with us and very helpful and so was Ben also, thank you both very much!
Agent replied · 24 March 2024
Thank you for your kind words for our Lettings and Property Management Team.
5/5
GoogleMarcin was very helpful with the initial stage of my application and Ben in Property Management got e c erything b over the line when there were some problems at the last minute
Agent replied · 24 March 2024
Thank you very much for your review on Marcin and Bens service. We really appreciate your kind feedback. Many thanks, BJB Crewe Property Management
5/5
GooglePaige has shown me a property and the service I received was amazing she was very helpful and informative. Would recommend the Crewe BJB
Agent replied · 24 March 2024
Thank you for your kind words for Paige. Butters John Bee Sales Team (Crewe)
5/5
GoogleKristianne was knowledgeable and professional. She answered my questions thoroughly and provided solutions to some issues that could have potentially delayed the sale.
Agent replied · 24 March 2024
Thank you for your kind words for Kristianne. Butters John Bee Sales Team (Crewe)
5/5
GoogleMarcin helped me with my move in and was very helpful and attentive. Thanks to Ben in property management for sorting out the paperwork.
Agent replied · 24 March 2024
Thank you very much for your kind review about Ben and Marcin. Kind Regards, butters john bee Property Management
5/5
GoogleToday I am very grateful to Victoria Roscoe for coming and giving her assessment of the market. Your professional assessment is of great help to me. Kin
Agent replied · 24 March 2024
Thank you for your kind words for our Victoria in our Sales Team. Butters John Bee Crewe Office
5/5
GoogleMartin was very helpful for our viewing and fit us in a day earlier because I was worrying . Phil made sure that everything was ready to be collected Ted on our move day so it was as stressful as possible, thankyou to all the staff who were lovely and helpful when I telephoned
Agent replied · 24 March 2024
Thank you very much for your review on Marcin and Phil's service. We really appreciate your kind feedback. Many thanks, BJB Crewe Property Management
5/5
GoogleMadison has been a huge help and has been really accommodating during the whole process. Couldn’t recommend her enough! Excellent experience!! Thank you Madison, you’ve have been a star!!
Agent replied · 24 March 2024
Thank you for your kind review, if we can assist you in the future please let us know.
5/5
GooglePhil from Crewe agency is the best agent ever! Trust me when i say, he helped me a lot today and he was really kind. Great person and agent! I recommend Phil 100% !
Agent replied · 24 March 2024
Thank you for your kind review about Phil. Kind Regards, Property Management.
5/5
GooglePhil was amazing!! He made sure all our issues with the property were voiced and reassured us he’d report to the property owner. All in all, he’s a fantastic agent.
Agent replied · 24 March 2024
Thank you for your kind review about Phil. Kind Regards, Property Management.
1/5
GoogleWe are very disappointed how the things are working in your agency. First of all - bad communication. We had to call, email and even come to the branch all the time to be up to date about the house we have made our offer. You guys told us … More
5/5
GoogleSophie has been amazing with helping us to view and make an offer on our first house. During the viewing process she was friendly and willing to answer any questions we had. She has also helped us with securing an offer on the property and was always available if we needed any advice. We could not be happier with service she has provided ☺️
Agent replied · 24 March 2024
Thank you for your kind review, let us know if we can assist in the future.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Butters John Bee and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 2017
2017 1 Gold ESTAS 2017 winners
- GoldESTAS 2017: Best Regional Group (6-20 Offices) in the UK, Sales
Source: ESTAS winners lists, as published, linked by year.
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Questions about Butters John Bee
Which Butters John Bee office has the most reviews?
Crewe has the most, with 1,883 reviews rated 4.7 out of 5, followed by Nantwich with 267.
Where are the Butters John Bee offices?
Has Butters John Bee won any awards?
Yes. In The Trusted Agent 2026 awards, Crewe won Platinum and Nantwich won Trusted Agent. At the ESTAS 2017 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK.
