Trusted Agent profile · Cheshire
★★★★★
2,150 reviews across 2 offices and 1 platform
Butters John Bee has two offices, in Crewe and Nantwich (Cheshire). Together they have 2,150 reviews on 1 platform, rated 4.8 out of 5 overall.
Butters John Bee's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleAs a potential purchaser I can only say that my overall experience of this company is poor. Over the past three months alone I have had no response back for several requests for viewings online, one viewing I did manage to get put their price up by £10,000 just days before and nobody bothered to inform me of this then today I turned up for a viewing the vendor didn't even know about,How embarrassing!
5/5
GoogleHaving an excellent service from Philip, would recommend 10/10
Thank you for your review about Phil. Kind Regards, Crewe Property Management
5/5
GoogleJust had my annual inspection with Phil he was great,friendly and genuine in wanting to help with any issue I may have had with the property
Thank you so much for your fantastic 5 star review, we are so pleased Michael helped you so much. Please contact us if we can be of further assistance. Kind Regards Butters John Bee Crewe - Lettings
5/5
GoogleBig Thank you to Phil in the Crewe office. Professional and knowledgeable and answered all my queries.
Thank you for your review about Phil, Kind Regards, Crewe Property Management Team
5/5
GoogleThank you BJB for wonderful experience.Massive thankyou to Phil Hayes.
Thank you for your kind review. Please do not hesitate if we can be of any further assistance. Butters John Bee Crewe Lettings Team
4/5
GoogleExcellent service today delt with my issue straight away Benjamin was extremely helpful and very polite very happy 😊😊😊 very good employee you have there …
Thank you very much for leaving a kind review. Kind Regards, Crewe Property Management.
5/5
GoogleAmazing service from Phil Hayes at the Crewe office. Extremely professional, efficient and knowledgeable, nothing was too much trouble, answered all my questions confidentiality and listened to any queries I had. Thank you Phil 😊 …
Thank you for taking the time to leave a review for Natalie. We are glad she was of great assistance to you and feel free to call whenever you need help in the future Kind Regards BJB Crewe Lettings
1/5
GoogleAwful service from Butters John Bee Crewe branch. On signing you up for a property they couldn’t be more attentive and helpful. They’ll go as far as forcing you to write a positive google review whilst stood over you before they hand you the keys to a property. Once you’re in, they couldn’t care less. The property management team are a nightmare to get in touch with. Take a ridiculous amount of time to respond to emails, don’t pick up the phone - calls always go through to an overflow call centre who take a message and then nothing is done. When they do finally get in touch, you get short, shirty emails as if you’ve massively inconvenienced them. On top of that, they use old photos for their listings. The home we’ve just moved from is now on its 3rd tenant, and we saw the listing with the photos from when it was newly built over 2 years ago. (It now looks very different) The pictures of the garden aren’t even our garden! All in all… avoid.
Thank you for taking the time to leave a review for Michael . We are glad he was of great assistance to you and feel free to call whenever you need help in the future Kind Regards BJB Crewe Lettings Team
5/5
GoogleCorrie has been amazing and helped with everything. She gave amazing service and the personal touch made it all the better couldn’t fault her service. When I came into the branch to sign contracts Ben was able to assist with the final touches. Thanks to all.
Thank you for your kind words for Corrie & Ben. Butters John Bee Crewe Lettings & Property Management Teams
5/5
GoogleAmazing service from Sophie in the Crewe Sales department, she’s been very attentive and gone beyond our requirements, you couldn’t ask for more when viewing properties and putting offers across. Offices were a pleasure to visit also, nice atmosphere and people, felt at home that much I have decided to go with their mortgage professional Adrian, who again, has gone above and beyond. Thank You for a great experience.
Thank you for your kind words for Sophie and Adrian. Butters John Bee Crewe Sales Team
5/5
GoogleGina is amazing at her job, always there to support me and answer my questions, very knowledgeable and very polite Thank you Gina 😁 …
Thank you for your kind words
5/5
GoogleSpoke to Philip at Crewe branch who provided me with all the info I needed very polite and helpful many thanks
Thank you for your kind words for Phillip. Butters John Bee Crewe Property Management Team
5/5
GoogleSpoke to Phil in property management, thought he was very helpful and professional.
Thank you for your kind words for Phillip. Butters John Bee Crewe Property Management Team
5/5
GooglePhil Hayes excellent service with sorting contracts and fab communication at every stage
Thank you for your kind words for Phillip. Butters John Bee Crewe Property Management Team
5/5
GoogleMarcin was very helpful with the move and would highly recommend.
Thank you for your kind words for Marcin. Butters John Bee Crewe Lettings Team
5/5
GoogleSpoke to Phil in the property management team who was able to help is with an issue with our tenancy.
Thank you for your kind words for Phillip. Butters John Bee Crewe Property Management Team
5/5
GoogleI spoke to Marcin & Phil who have been very helpful during the whole process of the contracts and moving in
Thank you for your kind words for Marcin & Phillip. Butters John Bee Crewe Lettings & Property Management Teams
5/5
GoogleSpoke to Marcin in lettings who was very helpful and also Ben in the property management team who sorted our new tenancy
Thank you for your kind words for Marcin & Ben. Butters John Bee Crewe Lettings & Property Management Teams
5/5
GoogleBen parry is a great representative BJB Crewe and very helpful not only to landlords but equally tenants also making us all happy. Well done Ben
Thank you for your kind words for Ben. Butters John Bee Crewe Property Management Team
5/5
GooglePolite, professional, friendly and knowledgeable, 5 stars given for Victoria Roscoe and BJB...
Thank you for your kind review for Victoria we will pass the message on.
5/5
GoogleI rarely leave reviews. But when someone really goes out of their way to help, they deserve recognition for their efforts. … More
Thank you so much for your great review, please do not hesitate to contact us if you need any further assistance. Kind Regards BJB Crewe Lettings
5/5
GoogleThanks Charlotte for your help in my flat purchase, I am very happy and appreciate your time and effort chasing up parties and dealing with all my queries so quickly and efficiently throughout this process. You were always so patient, approachable and reassuring and I will be recommending you to friends and family :-)
Hi Fran. Thanks so much for taking the time to leave such a kind review for Charlotte. She's a fantastic member of our team and I'm so pleased that she has been able to help you with your house purchase. Good luck for the future. Gary Fear, Branch Manager, Butters John Bee
5/5
GoogleVictoria can to give me a valuation on my house she was very professional and friendly and went above and beyond helping me would definitely say use BJB for selling a house and especially Victoria
Thank you for leaving a review for Victoria Roscoe we will pass on your kind words
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Butters John Bee and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 20172017 1 Gold ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
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Crewe has the most, with 1,883 reviews rated 4.7 out of 5, followed by Nantwich with 267.
Yes. In The Trusted Agent 2026 awards, Crewe won Platinum and Nantwich won Trusted Agent. At the ESTAS 2017 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK.
