Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotSuperb Service from Brinkleys Sales
I can highly recommend Brinkleys Sales team, who were really pro-active in completing my recent property sale. Graeme Gordon was very knowledgeable, and took control of the sales process from day one, ensuring everything went smoothly; chased conveyancers etc on a regular basis & kept me fully informed at each step. I received a first class service.
Wenhua · 7 July 2024 · Brinkleys Estate Agents London (168 Putney High Street)
Agent replied · 24 August 2024
Thank you so much for taking the time to leave a review for Graeme and our sales team. It was a pleasure working with you. Please feel free to contact us if there is anything else we can do for you.
★★★★★ 5/5
TrustpilotVery happy with the service
Very happy with the service! Graeme Gordon was particularly good! Helpful throughout with regular communication and comprehensive knowledge of my property and sale process
Joe · 4 July 2024 · Brinkleys Estate Agents London (168 Putney High Street)
Agent replied · 24 August 2024
Hello JoeThank you so much for taking the time to leave a review. We will be sure to pass this onto the sales team.
★★★★★ 5/5
TrustpilotHuge thanks to Suzy Browne Brinkley's Wimbledon Village
I was in a stressful situation have a lovely house for around 6 years and unfortunately my landlord need back for her daughter ....so start to look around have nearly 4 months but not easy if you are a family whit pets and ask for a good place to stay thanks to Suzy Browne in Brinkley's Wimbledon Village she know what to do and she make everything going easy very professional and smart lady thank you for all you did even answer me on her time off ....Best agent
Arianna · 27 June 2024 · Brinkleys Estate Agents London (168 Putney High Street)
Agent replied · 24 August 2024
Thank you so much for taking time to put a review. We will be sure to relay this to Suzy. We hope that you are settling into your new home.Please do not hesitate to contact us if there is anything else we can assist with
★★★★★ 5/5
TrustpilotGreat Estate Agent
I highly recommend Brinkleys. It was a pleasure to meet Marco who helped me with a flat that I was looking to rent. Marco and the team were professional, engaging, polite and helpful through the whole process. Thank you all so much.
MARIA · 23 June 2024 · Brinkleys Estate Agents London (168 Putney High Street)
Agent replied · 24 August 2024
Thank you so much for your kind words Ms Paiva. Please feel free to contact us if there is anything else we can assist with
★★★★★ 5/5
TrustpilotTHE BEST EXPERIENCE FROM AN ESTATE AGENCY I HAVE EVER HAD
The team at Brinkley's is nothing short of exceptional from the broker to their agents. They are currently overseeing the lease on my property and have made it so easy for me and trouble free with the way they take care of things.
Nicholas · 22 June 2024 · Brinkleys Estate Agents London (168 Putney High Street)
Agent replied · 24 August 2024
Thank you so much for your kind words Mr Footie. It's been an absolute pleasure working with you. Please feel free to contact us if there is anything we can help with further
★★★★★ 5/5
TrustpilotGreat service!
Just wanted to say that it was a pleasure dealing with Marco and Suzy in respect of renting out my property. They were professional at all times, listened to my needs and provided regular feedback.
Monica · 17 June 2024 · Brinkleys Estate Agents London (168 Putney High Street)
Agent replied · 24 August 2024
Hello Monica, thank you so much for your kind words. Please do let us know if there is anything else we can assist with in the near future
★★★★★ 5/5
GoogleRating only, no written review.
Hugo · 19 May 2024 · Brinkleys Estate Agents London (168 Putney High Street)
Agent replied · 24 August 2024
We are thrilled to hear that you had a positive experience with our Sales Team. We look forward to working with you again in the future!
★★★★★ 1/5
TrustpilotShocking
As soon as you hand over that deposit money the smiles and quick responses disappear and you are met with really rude, argumentative staff - it gets even worse when you inform them you do not wish to renew your tenancy.Brinkley's broke multiple contractual obligations - I have raised a grievance through the appropriate regulator. They let an uncleaned flat and then changed the third party move in report themselves in their favour - something I have complained about but had no response too (this has become the norm).When I did raise an issue about conducting viewings outside of the viewing period and without notification (they were ignored at first), I got a phone call threatening to give us bad references for future rentals if we did not drop the issue - rather than just looking into what happened.I am only writing this review now as I have moved out and they no longer have leverage to use against me to get what they want.Like some of the reviews below I am also in shock at the way Brinkley's treat their tenants - I have never had a problem with a landlord or agency, always paid rent on time and been a good tenant. Not sure whats wrong with these people but its quite a toxic business - Avoid at all costs (I know you don't always have the option - if not then just beware)
Sanjeev · 2 May 2024 · Brinkleys Estate Agents London (149 Arthur Road)
Agent replied · 12 June 2024
Dear Sanjeev, we are very sorry to hear of your dissatisfaction with Brinkleys.Please note after investigation, it is believed that the process of deposit disputes was communicated to you on several occasions. We are obliged to act within this procedure.Kindly follow the steps provided to you to contact MyDeposits for your dispute. If you are still not satisfied with the explanation you can follow the complaints procedure on our website which can be found by following this link: https://www.brinkleys.co.uk/customer-complaint-procedure
★★★★★ 5/5
GoogleReally helpful company cannot fault them. Hats off to Kate for always being on the ball.
Tyler · 14 April 2024 · Brinkleys Estate Agents London (168 Putney High Street)
Agent replied · 24 August 2024
Dear Tyler, thank you for your review and kind words. We have really enjoyed working with you and look forward to continuing to do so.
Many thanks,
Laura and Kate
Customer Care Team
★★★★★ 5/5
GoogleThe whole renting experience in SW19 went very smoothly - I recall we viewed on Monday, had lease agreed on Wednesday and moved in on Thursday - it was extremely rapid and everything worked out as promised under the expert, professional care of Kate Sheard.
Sue · 14 April 2024 · Brinkleys Estate Agents London (168 Putney High Street)
Agent replied · 24 August 2024
Dear Sue,
Thank you for your kind words and review. We are glad that you had a great experience with us. We will make sure to pass this onto Kate.
Many thanks,
Laura
Customer Care Team
★★★★★ 5/5
GoogleRating only, no written review.
Jon · 14 April 2024 · Brinkleys Estate Agents London (168 Putney High Street)
Agent replied · 24 August 2024
Thank you very much for taking the time to send us a review Jon. We are thrilled to hear you are happy with Brinkley's service. Have a lovely day further.
★★★★★ 5/5
GoogleAlways attentive and responsive. Love and care was given to me always. I would highly recommend this agency!
L · 14 April 2024 · Brinkleys Estate Agents London (168 Putney High Street)
Agent replied · 24 August 2024
Dear LH,
Thank you so much for your positive feedback. We appreciate your kind words and are so glad that you had a great experience with us.
Many thanks,
Laura and Kate
Customer Care Team
★★★★★ 1/5
GoogleWe put down a deposit on a property. They sold the property and withheld our deposit for 2+ weeks with no contact. Very unprofessional and unfair to tenants.
Prashanth · 14 April 2024 · Brinkleys Estate Agents London (168 Putney High Street)
Agent replied · 24 August 2024
Dear Prashanth,
We are really sorry to hear about your experience. We have followed this up with accounts to understand the delay with the repayment of the deposit. We can only apologise as the delay was due to the landlords decision to sell or let, as well as accounts take a few days to process payments.
If you would like to discuss further please can you contact us on customercare@brinkleys.co.uk
Kind regards,
Laura and Kate
Customer Care Team
★★★★★ 5/5
GoogleRating only, no written review.
Kris · 13 April 2024 · Brinkleys Estate Agents London (120)
Agent replied · 12 June 2024
Thank you Kris for taking the time to leave us a review. We love hearing from our customers.
Kind regards
Brinkleys Customer Care Team
★★★★★ 5/5
GoogleMarco is really helpful if you are a landlord I suggest you speak with him. JP and Darryl were also great letting everything out!
Stunnymega · 13 April 2024 · Brinkleys Estate Agents London (120)
Agent replied · 12 June 2024
Thank you for your kind words and taking the time to let us know about your positive experience at Brinkleys.
Kind regards
Brinkleys Customer Care Team
★★★★★ 1/5
GoogleWorst experience ever! I put a holding deposit as requested by the agent to book the flat. When I went to see they haven't done any ammendments they promised, even though everything was written down. They didn't want to refund the deposit even though they breached the contract. The manager Robert Brinkley managed to put in his pocket the money as 'company expenses'!! Beware!!
Eleni · 13 April 2024 · Brinkleys Estate Agents London (120)
Agent replied · 12 June 2024
Dear Elani, we are very sorry to hear that you experienced bad service in 2019 when trying to rent a property through our agency. Please note that Brinkley Estate Agents have been through a new acquisition in 2023 and Robert Brinkley is no longer associated with Brinkleys and we have worked hard to ensure that we deliver the best service under our rebrand of Brinkley Estate Agents. It’s helpful to bring to our attention your experience to help us learn and put right any grievances experienced. We welcome you to email us directly at customercare@brinkleys.co.uk if you wish to speak further on this instance. Kind Regards Customer Care Team
★★★★★ 5/5
GoogleMarco is really helpful if you are a landlord I suggest you speak with him. JP and Darryl were also great letting everything out!
Daniel · 12 April 2024 · Brinkleys Estate Agents London (120)
Agent replied · 8 November 2024
Thank you for your kind words and taking the time to let us know about your positive experience at Brinkleys.
Kind regards
Brinkleys Customer Care Team
★★★★★ 5/5
GoogleProfessional, efficient, friendly and all round top service. Would recommend and use again. Graeme in particular was great.
Lucy · 14 March 2024 · Brinkleys Estate Agents London (120)
Agent replied · 12 June 2024
Dear Lucy,
Thank you for your kind words. Your feedback is greatly appreciated.
Many thanks
Laura and Kate
Customer Care Team
★★★★★ 1/5
GoogleI remain in shock with the dealings I have had with this agency! They don’t care for the tenant and took no responsibility for any damp issues within the property after a 6 year tenancy resultant in the withholding of the deposit. Laying the blame elsewhere for decorating costs is their stance! Personal and damn right lies over social media following a siblings review which is solid evidence of their unprofessionalism. Need I say more.
Jen · 14 March 2024 · Brinkleys Estate Agents London (120)
Agent replied · 12 June 2024
Dear Jen
We’re sorry to hear that you’re dissatisfied with our service. Our agents have been in contact and are trying to resolve this matter.
Please could you email customercare@brinkleys.co.uk and we will ensure to assist you with the issues you are facing.
There is also a complaints procedure on our website that you can follow, click this link: https://www.brinkleys.co.uk/customer-complaint-procedure
Kind Regards
The Customer Complaints Team
★★★★★ 1/5
GoogleAbsolutely useless (and rude) letting agent. Supposedly they are meant to ‘look after’ the property next door. The fence is falling down and instead of repairing it Brinkleys demand evidence that the fence is the responsibility of the landlord there. We provide the evidence… nothing happens. Call them back after a month and having already replaced one panel ourselves as it was so unsafe and we are advised that the landlord doesn’t have a responsibility to fix the fence whatever the property documents state…. Then advised by this joke of an agency that there are actually other ‘more pressing’ issues in the house that the landlord is not addressing such as mould. Sadly the tenants and us as the neighbours are the ones that suffer whilst Brinkley and this rogue landlord continue to take the money.
Dan · 14 March 2024 · Brinkleys Estate Agents London (120)
Agent replied · 12 June 2024
Dear Dan
We’re sorry to hear that you’re dissatisfied with our service. Our agents have been in contact with you via email and telephone and are trying to resolve this matter.
Please could you email customercare@brinkleys.co.uk and we will ensure to assist you with the issues you are currently facing with your fence.
There is also a complaints procedure on our website that you can follow by following this link https://www.brinkleys.co.uk/customer-complaint-procedure
Kind Regards
The Customer Complaints Team
★★★★★ 5/5
TrustpilotGreat contact with a very efficient…
Great contact with a very efficient team, specially coming from abroad, it was really precious to be able to count on them. Marco & Gisella always available and keen on finding solutions to make things happened!I highly recommend Brinkleys.
Vanessa · 5 March 2024 · Brinkleys Estate Agents London (149 Arthur Road)
Agent replied · 12 June 2024
Hi Vanessa, thank you so much for your kind words. I am glad we were able to assist throughout the process.
★★★★★ 5/5
TrustpilotPure excellence
Brinkleys have demonstrated excellent skill and service levels, far beyond what which we normally encounter. In the handling and management of our letting application process, Suzy Browne at the Wimbledon branch has provided an absolutely outstanding standard of service and professionalism. She has also extended nothing but warmth, dedication, genuine care, attention and an incredible level of assistance. We cannot thank her enough for the way in which she has taken genuine care of us and at such a pivotal time in our lives.
D · 26 February 2024 · Brinkleys Estate Agents London (149 Arthur Road)
Agent replied · 12 June 2024
Hello Dawn, thank you so much for your kind words. I am pleased that we were able to assist and secure you a property. I will be sure to pass this onto Suzy
★★★★★ 5/5
TrustpilotGreat communication
The team provided great communication and regular updates during the rental process. As a landlord who doesn't live in the country, this gave me a peace of mind and confidence that the right tenants have been recommended to me. Thank you!
Anna · 22 February 2024 · Brinkleys Estate Agents London (149 Arthur Road)
Agent replied · 12 June 2024
Dear AnnaThank you for your kind review. We will be sure to pass this on to the lettings & property management team
★★★★★ 5/5
TrustpilotProfessional efficient and competitive
Professional, efficient, friendly and all round top service. Competative fee. Would recommend and use again. Graeme in particular was great.
Lucy · 21 February 2024 · Brinkleys Estate Agents London (149 Arthur Road)
Agent replied · 12 June 2024
Good morning Lucy, thank you so much for your kind words. We will be sure to update Graeme. Please do not hesitate to contact us in the future should you have any further queries as we would be more than happy to help
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