Trusted Agent profile
★★★★★
354 reviews across 3 offices and 2 platforms
Brinkleys Estate Agents has three offices, all in London. Together they have 354 reviews on two platforms, rated 4.2 out of 5 overall.
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Brinkleys Estate Agents's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotJames and Graeme were Reliable
James and Graeme were Reliable, friendly and professional despite some challenging few months.
Hello Vitasta, thank you very much for your kind words and for taking the time to leave a review. We hope you settle into your new home. Please do not hesitate to contact us if you need anything further
5/5
TrustpilotBrinkleys are wonderful
Brinkleys are wonderful, from Suzy finding us a gorgeous property to rent to liaising with the amazing Gisella on all the details. The contracts and inventory process was seamless and I highly recommend them to all landlords and tenants!
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with both Suzy and Gisella. It’s great to know that the process was seamless from start to finish, and we truly appreciate your recommendation. If you need anything in the future, please don’t hesitate to get in touch!
5/5
Trustpilot10/10
Our experience with Brinkley’s has been great, especially in terms of our service from JP. His professionalism, approachability and knowledge is outstanding.
Hello Amelia Thank you so much for taking the time to leave a review, it is much appreciated and we hope you settle into your new home quickly. Please feel free to contact us if there is anything further we can assist with
5/5
TrustpilotGreat service!
Gisella is extremely helpful when we need anything. The check in was perfectly organised and every little issue we have had has been answered immediately. Thanks again!
Hello Kiara. Thank you so much for your wonderful feedback! We're thrilled to hear that Gisella was able to assist you so efficiently and that your check-in process went smoothly. She always strives to provide the best support possible, and it's great to know that every issue was promptly addressed. If you need anything else, don't hesitate to reach out!
5/5
TrustpilotJP was great to work with
JP was great to work with. He was very helpful and efficient, and went above and beyond to secure us our property. I highly recommend!
Thank you so much for leaving a review. The "jump suit" definitely suits him :-). We hope you enjoy you settle into your new home
5/5
TrustpilotHassle free experience!
Such a smooth and easy process! JP made renting our first home really enjoyable and stress-free! Thanks JP!
Hi Becca, Thank you so much for your kind words! We're thrilled to hear that you had such a smooth and enjoyable experience renting your first home. JP always strives to make the process as easy and stress-free as possible, so it's great to know he made a positive impact on your journey. If you ever need anything in the future, don't hesitate to reach out. Enjoy your new home!
5/5
TrustpilotFriendly and professional, thank you JP!
First of all huge thanks to JP personally! I have been renting in London for 15 years but I must say I have never experienced such amazing, friendly and professional service before. I found a property that I liked, we talked, JP booked a viewing on the day, called me to explain all details with no rush, calmly and very very diligently. And that was it, it took just 2-3 days to complete the referencing process and sign the contract. So big thanks to Gisella too.I strongly recommend this agency, it was such a wonderful surprise to know that there are still letting agents who treat you with a lot of understanding and respect. There was no push or a moment of discomfort at any point. Changing your home is stressful but JP made it feel so great! What an enjoyable experience. Thank you!
Hello DilyanaThank you for taking the time to leave a review, it is much appreciated. We hope you love your new home.Please do not hesitate to contact us should we be able to assist with anything further
5/5
TrustpilotGraeme and James were excellent…
Graeme and James were excellent throughout the sale of our flat, despite 2 buyers pulling out after offers accepted and it seeming uncertain and unlikely at times, they remained professional, calm and collected to see things through. Thank you both! Would 100% recommend
Thank you so much for taking the time to write such a kind review! We truly appreciate your feedback and are thrilled to hear that Graeme and James were able to provide excellent service throughout the sale of your flat, even with the challenges faced along the way.Your recommendation means a lot to us, and we’re glad we could help you through the process. If you ever need assistance in the future, please don’t hesitate to reach out.
5/5
TrustpilotExcellent service
Excellent service, reasonably priced. Would recommend.
Martin, thank you for taking the time to leave a review. It is greatly appreciated
2/5
GoogleRating only, no written review.
Dear Aga, we’re surprised to receive this review without a comment. Please could you get in touch to advise what experience you received as we have no record of your name on our systems. Customer Care Team
5/5
GoogleI've used Brinkley's for 14 years. They've found me great tenants over this period. They are under new management - Marco the new MD is hands on and keen to improve the service provided. Daniel the letting negotiator who has been helping me with the current letting has been very efficient and proactive. Going above and beyond to help. Gisella in the back office is also very responsive.
Thank you N S. We value your loyalty and look forward to many more successful years working together.
5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with Brinkleys Estate Agency. The entire process was smooth, with no issues at all. Their communication was excellent, and everything was handled transparently. I want to particularly commend Kate Sheard, she was incredibly helpful and always responded quickly to any questions I had. I would certainly recommend them.
Hello Konstantins, thank you for taking the time to leave a review, it is much appreciated. Please do not hesitate to contact us if you need anything further
5/5
TrustpilotI recently rented a new home with the…
I recently rented a new home with the help of Suzy and Gisella, and the experience was outstanding. Both Suzy and Gisella were incredibly professional, knowledgeable, and supportive throughout the entire process.Suzy took the lead in understanding my needs and found the perfect property that fit all my criteria. Her expertise and attention to detail made me feel confident and well-informed at every step. Gisella was also fantastic, providing additional support and ensuring that everything went smoothly. She was always available to answer questions and made sure that no detail was overlooked.Together, Suzy and Gisella made the process of renting my new home seamless and stress-free. Their teamwork, communication, and dedication were truly impressive. I highly recommend both Suzy and Gisella to anyone looking for a reliable and caring real estate team!
Mo, thank you very much for your kind words. We hope you enjoy your new home
5/5
TrustpilotDhruvika has made living under…
Dhruvika has made living under Brinkleys management so easy, nice and supported. Dhruvika is quick to respond to any query's, always ready with a solution and is overall a lovely person!
Hello Archie, the time you have taken to leave a review is highly appreciated. We will always be available should you have any further queries going forward
1/5
TrustpilotRogue landlord best friend
For 7 years done everything a tennant should.This is despite damp and mould, water in the electrics etc.They didn't manage the property in the slightest.On moving out they then provided bogus claims against the deposit which was backed by mydeposits.co.uk (also rogue landlord best freind) So I'm out of pocket, they've re-let a sub-standard property.if you do rent from these guys don't pay up at the end of your tennancy, let them chase you, an actual court would not side with a landlord the way mydeposits do.
Dear A Smith. We're very sorry you feel Brinkleys haven't attended to your grievances. The outcome of the deposit dispute was determined by MyDeposits Scheme, who independently awarded deductions given the evidence presented to them. Brinkleys have no influence in the decisions made by MyDeposit.
5/5
TrustpilotGisella was really nice to deal with
Gisella was really nice to deal with, she was very quick to respond and was able to sort out any issues
Hi MatthewThank you so much for taking the time to write Gisella a review.Please feel free to contact us if there is anything further we can assist with
5/5
GoogleGreat estate agents with such a lovely, professional and helpful team!
Thank you for your kind words Idil. We value our customers feedback.
5/5
TrustpilotOutstanding service from Brinkley's
The help and reassurance Marco provided in getting my property ready for rental (hiring and managing contractors and offering sound advice along the way), with prompt communication and making himself available at all hours made, what could have been a stressful few months truly smooth sailing. JP stepped in quickly if needed, and he and Gisella quickly found and vetted a tenant, again with extremely efficient communications. I've also received correspondence from Laura and Dhruvika when needed - clearly a well coordinated and supportive team. I could not have hoped for a more positive experience. Thank you all!
Hi AnnieThank you so much for taking the time to leave a review. We will be sure to relay your review to all of the team members involved. it is much appreciated and please feel free to contact us if there is anything further we can assist with
5/5
TrustpilotHouse is very nice.
Hello GeorgianaThank you for taking the time to leave a review. We are very glad you like your new homePlease feel free to contact us if there is anything else we can assist with
5/5
TrustpilotAlways ask for SUZY
It was an absolute pleasure dealing with Suzy at Brinkleys. She listened to all of my requirements when trying to find me the perfect property, which she did ! Everything ran smoothly from start to finish, keeping me informed right the way through. I cannot recommend her highly enough, she went above and beyond. I would strongly suggest, if you are looking for a property you inquire with this lovely lady. Five gold stars !!
Hello KerryThank you so much for taking the time to place a review. .It is much appreciated
5/5
TrustpilotDhruvika is everything a property manager should be (and more!)
With an initially tricky start with Brinkleys, we were "handed over" to Dhruvika to help deal with the mountain of problems in our flat. We cannot express what a relief it was to have Dhruvika as our contact - she was so responsive, kind and always kept us in the loop with everything and things actually got moving!! Dhruvika went above and beyond to ensure that all issues were sorted and, more importantly, not ignored - everything a property manager should be (and more!)
Hello KateThank you so much for taking the time to leave a review. We are extremely grateful that Dhru was able to resolve the issues for you and will continue to do so. Please feel free to contact us if there is anything else we are able to assist with
5/5
TrustpilotFlat successfully let again
Thanks so much to Marco, Suzy, Anne and the whole team at Brinkleys for all their help and advice in successfully letting our property again.
Hi JanetThank you so much for taking the time to leave a review. It is much appreciated
1/5
GoogleNever had the pleasure to deal with Graeme or Marco but wouldn't trust them because someone in their office certainly can't read
Dear Jonas Petrauskas, Please accept our sincere apologies for the inconvenience or distress caused by our recent leaflet campaign. Please be assured that we at Brinkleys are very conscience of our environmental and social responsibility. In saying that, the leaflet drop was sub-contracted to a third party company to deliver on our behalf. We thank you for bringing this to our attention and we will take this up with our contractor for future campaigns. Brinkleys can assure you that both Marco, Graeme and all at Brinkleys are trust worthy and strive to deliver open and honest business. “Small steps make a big difference" Kind Regards Customer Care Team
5/5
TrustpilotSafe Hands
As a first-time landlord, Marco and team guided me every step of the way from finding a tenant to arranging all the necessary legalities.Going on four years, I cannot recommend Brinkleys highly enough. Professional, up-to-date advice given in an approachable, friendly manner, only a phone call away.I know I and my property are in the best of safe hands, Sandra McGuinness
Hi SandraThank you so much for taking time out to leave us a review. It is highly appreciated, please feel free to contact us should you have any further queries
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (120) has the most, with 299 reviews rated 4.3 out of 5, followed by London (168 Putney High Street) with 263.
The three Brinkleys Estate Agents offices, by town:
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