Trusted Agent profile

Brinkleys Estate Agents in London

4.2

★★★★★ Great

354 reviews across 3 offices and 2 platforms

Brinkleys Estate Agents has three offices, all in London. Together they have 354 reviews on two platforms, rated 4.2 out of 5 overall.

Google logo

3.8 / 5

144

Reviews on Google

All 3 offices

Trustpilot logo

210

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Our offices

Brinkleys Estate Agents's three offices, most reviewed first. Each has its own page.

Latest reviews from every Brinkleys Estate Agents office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Trustpilot

Not enough experience when checking…

Not enough experience when checking tenants, they didn't manage to evict tenant they found me which is not playing from more than 5 months now . . .

Constantin · 21 February 2024 · Brinkleys Estate Agents London (149 Arthur Road)

Agent replied · 12 June 2024

Dear ConstantinI can assure you that all the necessary steps to verify the tenants were taken through the referencing agency used. As per the report you received, the tenant's references passed. Unfortunately, you cannot foresee a tenant's intent on acting fraudulently.We have taken all the necessary steps to support you to resolve this for you, attended the court hearing, etc. Rest assured that the team will continue to support you.

5/5

Trustpilot

I have used Brinkleys for a few years…

I have used Brinkleys for a few years to manage property and have always found them to be professional, quick to respond to any queries and also quick to flag any issues with suggestions of how to resolve them. They have offered rational advise when dealing with unexpected situations and have been easy to deal with. Gisella and Ann are quick to respond to any questions and JP is quick to get viewings lined up, which is what you need when letting property.

Claire · 14 February 2024 · Brinkleys Estate Agents London (149 Arthur Road)

Agent replied · 12 June 2024

Hello ClaireThank you so much for your kind words. I am glad we were able to assist and secure tenants for you quickly.

1/5

Trustpilot

Disgusting agent, avoid, avoid, avoid!

The worst agent for the renter! Avoid them, any other estate agent is better. Once you have signed & in the property they do absolutely nothing. My old & vulnerable mum rented from them for 6 years, when she moved in it wasn’t freshly decorated, there was extreme damp walls that were not insulated & poor ventilation, they fixed the outside after the first 3 years but didn’t continue to fix the inside. There was condensation literally running down the walls every time she cooked despite having an extractor above the hob & opening all windows. My poor mum had to throw away her furniture including 3 new TVs & clothing many times as ruined by damp. She spent a fortune on dehumidifiers to try & ease the problem. To date the kitchen wall is soaking wet. This is not her fault whatsoever & She requested redecoration many times that fell on deaf ears. Each time upon inspection every 6 months she was told we ask the landlord & get back to you, they never did. She never knew if it was Brinkleys or the landlord that didn’t do anything. The last 3 years she was left anxious & depressed, ended up having a stroke. Now they trying to pass on redecorating costs on her saying it’s smoke damage. After a 6 year tenancy you would think they would redecorate anyway before new new Tenants arrive especially as the property suffers dampness. People had left rubbish & fly tipped in the carpark & they also want to charge mum for that! The carpark isn’t her responsibility. They didn’t fix the gate to the garden area after they fixed the outside which allowed every Tom, dick or Harry to go steel things & use as a toilet. Marco was very rude, condescending & intimidating to my sister upon handing over the keys, as she isn’t the tenant he had no right talking to her in that manner. Totally unprofessional & uncaring. I am disgusted with this agent & the landlords for allowing this to happen to an old vulnerable person. The battle will continue as is not finalised. Just avoid them, just a bunch of money grabbing, lying scum of the earth types. So many other agents out there you would be better off choosing. I will be updating trust pilot with the final details so other landlords & prospective tenants are aware. Very poor & if I could have given a minus 10 stars I would have done. So angry! See below response shows further untruths/incorrect facts & refuse to delete my review, I am free to review any company that i want. For your information I have had dealings with your agency from the beginning as was myself that paid for my mums deposit & was her guarantour at the time. I have emails to prove it. Secondly I have remained in close contact with my mum forever & visit regularly from Egypt. I have also been there a few times when inspections were made & witnessed my mum requesting decoration. If trust pilot deletes this review I will take it further! Also I don’t have a daughter so you have your information wrong, before publicly trying to shame me! This is a review for business & personal issues should not be displayed grrrrrr!!!

Amanda · 8 February 2024 · Brinkleys Estate Agents London (149 Arthur Road)

Agent replied · 12 June 2024

Hello AmandaWe understand from the notes on file that you had no contact with your mother for several years! Subsequently, your daughter was the point of contact but that also ceased. Since then we have only been able to deal directly with your mother, who I would assure you was always treated with respect and kindness. We would also assure you that everything reported to us by your mother at the bi-annual inspections was followed up with the landlord and appropriate action was taken when necessary. Your mother was given guidance over the years on how to address these issues, and also on every property inspection your mother was informed that smoking was not permitted on several occasions. There still remains a very strong smell of cigarettes in the property. This was discussed with your sister as she was the person overseeing the early release of your mother from her tenancy with no financial penalties. I understand you live abroad and the items left in the garden/carpark were not there before your relative collected all items on the Saturday. A large black animal (situated on top of the pile) ornament was identified by your sister who took possession of it, but although claimed none of the other items belonged to your mother. The previous inspection reports clearly showed they were infact from the property (your mothers belongings) and we have had to arrange for their disposal.It should be noted that reviews should be left only be reviewers who have had direct dealings with the company they are reviewing, so it would be appreciated if you would request the removal of this review, which for the above reasons we will also be doing, and cease from leaving any further defamatory reviews as the facts are not being correctly relayed

5/5

Trustpilot

First Class service

I have bought a flat in Wimbledon, and have been extremely satisfied with the service, from initial viewing, negotiation, and process around exchange toward completion. Communication has been exemplary, with very helpful and proactive contact with solicitors and vendor. Recommended.

Dr · 18 January 2024 · Brinkleys Estate Agents London (149 Arthur Road)

Agent replied · 12 June 2024

hi Mark, thank you so much for taking the time to leave a review. We will be sure to pass this onto the sales team.

5/5

Trustpilot

Great service

Great service. Special thanks to Gisella, who explained in detail and carefully guided us through all the stages of the rental process.

Syntonia · 16 January 2024 · Brinkleys Estate Agents London (149 Arthur Road)

Agent replied · 12 June 2024

Hello Syntonia, thank you very much for taking the time to leave a review. We will be sure to pass this onto Gisella. Please do not hesitate to get in touch if there is anything else we can assist you with

5/5

Google

Rating only, no written review.

Rafael · 14 January 2024 · Brinkleys Estate Agents London (120)

Agent replied · 12 June 2024

Dear Rafael, Thank you for your review. Kind regards, Laura and Kate Customer Care Team

5/5

Trustpilot

Great service

I had a great experience working with James Hilary and Graeme Gordon from Brinkleys real estate agency during my property purchase in Wimbledon. Their clear and continuous communication made the process seamless. James and Graeme's professionalism and support were instrumental in guiding me through each step. I highly recommend their services to anyone in search of a reliable and effective real estate team.Thank you, James and Graeme!Best regards,

Nurcan · 3 January 2024 · Brinkleys Estate Agents London (149 Arthur Road)

Agent replied · 12 June 2024

hi Nurcan, thank you for leaving feedback. We will be sure to pass this onto the sales team

5/5

Trustpilot

Graeme was brilliant

Graeme was brilliant, he was in touch with me regularly with every development along the way. The sale not have always run smoothly but Graeme was undeterred and got the sale completed in good time Great service, thanks

Robert · 30 December 2023 · Brinkleys Estate Agents London (149 Arthur Road)

Agent replied · 12 June 2024

Hi Robert, thank you so much for leaving a review, will be sure to let Graeme know

5/5

Trustpilot

Exceptional management of my buy to let

I wanted to give a special mention and thank you to Dhruvika Patel who currently manages one of my buy-to-let flats in London, this particular flat has had so many technical issues over the past year. Dhruvika has dealt with all the issues professionally and with such grace. She has always gone above and beyond to get any issues resolved quickly and efficiently. She has a fantastic telephone manner and is always reassuring and kind when dealing with clients. Thank you once again for everything over the past year you are an absolute star!

Sillymonkeymummy · 21 December 2023 · Brinkleys Estate Agents London (149 Arthur Road)

Agent replied · 12 June 2024

Thank you very much for taking the time to leave a review for Dhruvika. We will be sure to pass this onto Dhru and her team.

5/5

Trustpilot

First class estate agents

The team at Brinkleys were very helpful throughout the entire sale process and are very professional and prompt with all communication.

Nathan · 21 December 2023 · Brinkleys Estate Agents London (149 Arthur Road)

Agent replied · 12 June 2024

Hi Nathan. Thank you so much for taking the time to leave us a review.

5/5

Trustpilot

Efficient and professional team of sales at Brinkley estate agents

Brinkleys have managed our rental property for years with very efficient service and recently Graeme Gordon from the sales team helped with fast and efficient sale of our house. He is very professional and took great care in ensuring a smooth and quick sale at the best possible price. We thank Graeme and Zulekha and their team for their customer services.

Amita · 13 December 2023 · Brinkleys Estate Agents London (149 Arthur Road)

Agent replied · 12 June 2024

Hello Amita, thank you so much for taking the time to leave us a review, it is much appreciated

4/5

Trustpilot

Flat management

I found Dhruvika at Brinkley's easy to contact, helpful especially with emergencies.

Claire · 20 October 2023 · Brinkleys Estate Agents London (149 Arthur Road)

Agent replied · 12 June 2024

Hello ClaireThank you for leaving us a review. We will be sure to pass this onto her

5/5

Google

Thank you to JP at Brinkleys who assisted me with finding a property and gave a fresh feel to viewing properties.

Fernando · 16 October 2023 · Brinkleys Estate Agents London (120)

Agent replied · 12 June 2024

Dear Fernando, Thank you for your review. We hope you enjoy your new home. Many thanks, Laura and Kate Customer Care Team

5/5

Trustpilot

Supportive and helpful estate agents

We had a great experience with Brinkley's in Putney. They were easily available to ask questions to, gave us lots of time but also didn't put pressure on us to make a quick decision.We were so grateful for their support in helping our buying process move as smoothly as it did. Thank you James and Graeme.

Jodiandsam · 13 October 2023 · Brinkleys Estate Agents London (149 Arthur Road)

Agent replied · 12 June 2024

Hi Jodi and SamThank you so much for leaving a review. We will be sure to pass this onto the sales team. We hope you enjoy your new home

5/5

Trustpilot

Exceptional Support and Service from Marco

I would like to express my sincere appreciation for Marco's assistance in the past. Marco has been an incredible help, especially in situations where others were unwilling to assist due to limited financial benefits. There was even a time when I was abroad and faced issues with a property that was not under Marco's management. I called him, and he promptly resolved the matter for me. Marco's support has been invaluable, and I have had a wonderful experience working with him.

Fzchao.com · 13 October 2023 · Brinkleys Estate Agents London (149 Arthur Road)

Agent replied · 12 June 2024

Thank you very much for your review Dr Chao, it is much appreciated.

1/5

Google

Rented a flat through Brinkley's Putney ("Putney Letting Agents") a few years ago (2019-2020) it was one of the most regrettable decisions of my life. They were terrible at sorting anything out with the flat (including failing to arrange proper fumigation that covered the whole flat when there was a bed bug infestation present for at least MONTHS before we moved in according to the pest control service, also tried to say that we caused the infestation and make us pay for the fumigation), and trying to deduct ridiculous charges from our deposit (went from £735 proposed deductions to around £100 after arguing through the Deposit Protection Scheme). They also left us for weeks without a functioning washing machine, which coincided with the bed bugs, so we couldn't even wash our clothes in our own flat. They went from seemingly very helpful and accommodating, to entirely unpleasant and unhelpful as soon as we paid our holding deposit. Awful, rude attitude towards customers, and downright predatory. Though there are countless terrible letting agents in London, these guys take the cake. Would avoid at all costs. Given that they've been around for a few years, I wonder why they do not have an older page on Google, maybe they keep removing it because of honest reviews!

Kathy · 12 October 2023 · Brinkleys Estate Agents London (168 Putney High Street)

Agent replied · 12 October 2026

Dear Kat, sorry that you had a bad experience with Brinkleys. We are now under new management and we would like to address any issues you may have had. If you would like to discuss this further, please feel free to contact us at customercare@brinkleys.co.uk Thank you, Laura and Kate Customer Care Team

1/5

Google

Hi Very bad customer service, lack of respect! Stay away from putney office! They booked an appointment and no one shows up at the property. When you ask for help they hang up to your face! No one takes care of you!!!

B · 12 October 2023 · Brinkleys Estate Agents London (168 Putney High Street)

Agent replied · 12 October 2026

Dear Betul, we are sorry to hear about your experience. We have looked into this and can see your appointment had been cancelled as you were no longer interest in the property. Are you sure this was with Brinkleys? We have tried to contact you to discuss this. Please feel free to contact us at customercare@brinkleys.co.uk Thank you, Laura and Kate Customer Care Team

1/5

Google

Rating only, no written review.

V · 12 October 2023 · Brinkleys Estate Agents London (168 Putney High Street)

Agent replied · 24 August 2024

Dear V M, I am sorry to see you are not fully satisfied with Brinkleys services. We are now under new management and would like to learn about your experience with us. If you would like to discuss this further, please feel free to contact us at customercare@brinkleys.co.uk Thank you, Laura and Kate Customer Care Team

1/5

Google

Using this estate agent was the worst decision of my life. Avoid like the plague.

Cathy · 12 October 2023 · Brinkleys Estate Agents London (168 Putney High Street)

Agent replied · 24 August 2024

Dear Cathy, we are sorry to hear that you have not had a good experience with Brinkleys. We are now under new management and we would like to address any issues you may have had. If you would like to discuss this further, please feel free to contact us at customercare@brinkleys.co.uk Thank you, Laura and Kate Customer Care Team

5/5

Google

We worked with Marco, JP and Kate, they were very easy to deal with, incredibly helpful and we are very satisfied with their service.

Esther · 12 October 2023 · Brinkleys Estate Agents London (168 Putney High Street)

Agent replied · 24 August 2024

Dear Esther, we are so happy to hear you have had a great experience. Thank you for your kind review and look forward to continuing to work with you. Many thanks, Laura and Kate Customer Care Team

5/5

Trustpilot

Zulekha Warid

My flat in Wimbledon Chase has been managed by Brinkleys for the last 13 years. Zulekha has mostly been managing it for this duration. I live in South Africa, so being so far away, I cannot be hands on in any way. She has been so good at offering me sound advice, as often there are situations where I have been unsure as to what to do. She also goes above and beyond on many practical aspects. I really appreciate and rely on her a lot. Would highly recommend her services.

Michelle · 10 October 2023 · Brinkleys Estate Agents London (149 Arthur Road)

Agent replied · 12 June 2024

Hello MichelleThank you for your kind words. I will be sure to pass this onto Zulekha.Thank you once again for your review

5/5

Trustpilot

I have been asked to give a review

I have been asked to give a review. Zulekha Warid , head of property management has been managing my properties. I requested Robert Brinkley if I give my property it will be on the basis that zulekha manages them as I had found her on LinkedIn as she managed santander and shaftdberry and capita introduced me to herI have been so overwhelmed how she gives me good professional advice and how she has managed three of my properties via Brinkleys since 2018Zulekha is professional, understands all the legal aspects what a landlord needsShe is a great huge asset to Brinkleys

Muhammed · 10 October 2023 · Brinkleys Estate Agents London (149 Arthur Road)

Agent replied · 12 June 2024

Hello MuhammedThank you very much for your kind words. We will be sure to pass this review onto Zulekha

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Brinkleys Estate Agents

Which Brinkleys Estate Agents office has the most reviews?

London (120) has the most, with 299 reviews rated 4.3 out of 5, followed by London (168 Putney High Street) with 263.

Where are the Brinkleys Estate Agents offices?

The three Brinkleys Estate Agents offices, by town:

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