Brinkleys Estate Agents in London

★★★★★ 5/5

Google

Top-notch service, great team to work with!

Natalie · 13 June 2023 · Brinkleys Estate Agents London (120)

★★★★★ 5/5

Google

Professional, efficient and so helpful - highly highly recommend!

Cheyenne · 13 June 2023 · Brinkleys Estate Agents London (120)

★★★★★ 5/5

Google

Marco and his team are excellent at what they do. Providing a brilliant and personalised service. Highly recommend.

Tina · 13 June 2023 · Brinkleys Estate Agents London (120)

★★★★★ 5/5

Google

The team at Kariba properties were fantastic throughout our house purchase. We found their communication to be excellent from start to finish and they were unlike the other typical estate agents. Personal, friendly and professional.

Jacob · 13 June 2023 · Brinkleys Estate Agents London (120)

★★★★★ 5/5

Google

Not only was I impressed by the excellent service I received from Kariba properties, but so was my solicitor, who commented on what a joy it was to deal with an estate agent who knows his business! I received nothing but personal service and excellent communication all the way through the sales process. Nothing was too much trouble. Furthermore, Marco's diplomatic intervention helped move the sale along. I shall certainly be using Kariba's services again in the future.

Billie · 13 June 2023 · Brinkleys Estate Agents London (120)

★★★★★ 5/5

Google

As a tenant, I have often found letting agents to be quite disappointing - not delivering what they promised, failing at communication, among other things. However, Kate at Kariba Properties has been the best agent I have dealt with in the few years in London, hands down. Kate has always made the effort to communicate in order to understand the situation from all perspectives. Her conscientiousness is appreciated on all sides (landlord, tenant), as she is a great mediator. Despite some challenges, I always felt like I could trust her, therefore trust the agency. As a tenant, I can only highly recommend Kariba Properties and Kate herself!

Edvardas · 13 June 2023 · Brinkleys Estate Agents London (120)

★★★★★ 1/5

Google

As a previous tenant at one of the properties managed by Kariba, I do not have a positive review. Prior to paying the first month rent and the security deposit, the communication and help was wonderful. However, the moment that was out of the way, even until I left the property due to frustration, my experience was poor. From untrue statements during the viewing, to getting locked in the house on the first move in date, to not getting basic repairs done for months including inadequate heating during the winter months. A lot of unanswered / ignored emails about problems (all within the landlords’s responsibilities like heating, shaky toilet), it was always clear that were an advocate for the landlord and cared less about me as a tenant. I would have to send lots of emails which went unanswered for weeks at a time, which was unprofessional. I am glad I am out of their property and I do not recommend for people who wish to have a stress free experience.

Shitta-Bey · 13 June 2023 · Brinkleys Estate Agents London (120)

★★★★★ 5/5

Trustpilot

Great Communication & Advice

Communication was great and we always received sound, constructive advice. Replies were always swift when questions arose.Very professional and would highly recommend Brinkleys

Julia · 11 May 2023 · Brinkleys Estate Agents London (149 Arthur Road)

★★★★★ 1/5

Trustpilot

Wimbledon Hill branch:

Wimbledon Hill branch:- Initially thought they were very responsive, despite the overly familiar tone and lack of contact details on the email (no phone number to call), to follow up.- I realised that they were pandering to the current tenant who was moving out than the potential tenant (me), or the landlord/their client.- They wouldn’t reply to my emails or questions about their processes.- They made it seem like I was the problem stopping the rental from moving forward, when I provided everything they asked for within hours and was being flexible on move in dates. - When I took my passport into the office to do a right to rent check, the staff were unprofessional seemed unhappy to be there.Overall, I wouldn’t choose to deal with them again.

NeenMachine · 2 May 2023 · Brinkleys Estate Agents London (149 Arthur Road)

★★★★★ 5/5

Trustpilot

Putney House Sale

Very helpful and responsive throughout the process and pleased with the result. Special mention to James Hilary who was always on hand to answer any questions.

Richard · 13 March 2023 · Brinkleys Estate Agents London (149 Arthur Road)

★★★★★ 5/5

Trustpilot

We had a very positive experience…

We had a very positive experience buying our property via Brinkleys. Graeme was responsive, polite and accommodating throughout all stages of the process, keeping things on track and keeping us informed. Friendly and efficient service - we would choose Brinkleys whenever we come to sell our home.

Bethany · 12 March 2023 · Brinkleys Estate Agents London (149 Arthur Road)

★★★★★ 5/5

Trustpilot

Great local agent

Good knowledge of local market, good at keeping me informed about all viewings and progress of sale, great value for money.i

Robert · 11 March 2023 · Brinkleys Estate Agents London (149 Arthur Road)

★★★★★ 5/5

Trustpilot

Graham and James were always friendly…

Graham and James were always friendly and professional with really good communications. They were also really helpful at chasing other parties in the process such as solicitors! Definitely recommend.

Tim · 9 March 2023 · Brinkleys Estate Agents London (149 Arthur Road)

★★★★★ 1/5

Trustpilot

Tenant perspective - Warning! Do not use!

Whilst we've come to expect a pretty low standard of service as a tenant from London estate agents, Brinkley's have somehow managed to take the biscuit. Any prospective tenants, whilst they may have some good properties, think twice about renting through Brinkley's! The Head of Property Management, Ms Warid, is the most unpleasant person I've ever dealt with in a professional context. It all started when we moved in in January, having viewed the flat in a partial re-decorative state, when we arrived 2 of the 3 radiators in the flat weren't on the walls. When we called to ask what was going on we were told that there should be wall brackets in the flat to allow them to be put back on, and when we said there weren't any we were blamed for their loss by Ms. Warid. It took them 3 weeks to have the radiators put back on the walls, all the time we were having to use electric heaters to heat the house - we weren't offered and didn't receive any compensation for this. During that summer we noticed that the front and back doors were becoming warped as they were old and wooden. We raised this in the July, so that the issues could be addressed before the winter period. When we moved out in the following July this issue was still not addressed at all with Brinkley's and the Landlord claiming that they couldn't come to a decision on what to do and how the problem should be addressed - we weren't offered and didn't receive any compensation for the additional heating costs of essentially having holes in the door at the front and back. With a number of issues in the flat by the time February came around we were being told that Brinkley's were unable to contact the landlord to fix any issues and therefore they couldn't be done, this continued for another 8 weeks until in May we were issued by Ms. Warid with a Section 21 eviction notice as the property was to be sold. Clearly Brinkley's and the landlord had come to an agreement 2 months prior that they would delay any repairs so that the eviction notice could be made without further investment, which was done 8 weeks to the day before the period in which it could no longer be issued in the contract (the statutory minimum to the day). The house went on the sale market that day online, so clearly this was all pre-planned. After we moved out Ms. Warid advised us that we would be charged nearly £500 out of our deposit for cleaning (£175 for professional cleaning, we had already paid £140 for professional cleaning) and nearly £200 for painting of issues marked in the Check-Out report as wear and tear (light use mark on the wall, usage mark around door handle etc) - the landlord may have made this decision but clearly the estate agent was supportive / complicit and offered us no right of recourse despite our explanations aside from taking it up with the regulator (which we have). It is now over a month since we moved out and we have yet to see a single penny of our deposit - none of the contested or uncontested. Dhruvika, our property manager, was lovely, really helpful, making and effort and did her best in the circumstances - if only everyone else was more like her there. Tenants - you've been warned! PS. Just to close this out, of the £500 that Brinkleys supported the landlord in trying to steal from us, £450 of this was deemed by the independent complaints body to be without merit. Brinkleys also emailed me after the above review to ask me to remove it, I asked them to provide any evidence that anything in my review was inaccurate and I would - they didn't respond to me email.

Simon · 21 January 2023 · Brinkleys Estate Agents London (149 Arthur Road)

★★★★★ 1/5

Trustpilot

Unprofessional and rude - AVOID

If I could leave 0 stars I would. Rude staff, no people skills, call the agency to be transferred and cut off, can never speak to anyone and when you do they have such bad tone and very rude.

Mo · 22 December 2022 · Brinkleys Estate Agents London (120)

★★★★★ 5/5

Trustpilot

Purchase of 11 Pembroke House SW15

Although we were purchasing the property and understood that Graeme had to have the best interests of the vendors in his sights; he was always professional, courteous and straight in all his dealings. he inspired trust and had a good handle on the details.

Jonathan · 20 December 2022 · Brinkleys Estate Agents London (149 Arthur Road)

★★★★★ 5/5

Trustpilot

Helpful and efficient at all stages of the sale

Brinkleys handled the sale of our flat in a professional and timely manner and secured a sale in a very short time.

Mrs · 25 November 2022 · Brinkleys Estate Agents London (149 Arthur Road)

★★★★★ 5/5

Trustpilot

Flat purchase through Brinkley's

The flat I purchased was with Brinkley's. It wasn't a particularly complicated transaction as I was a cash buyer but James was very helpful and dealt with matters professionally and managed to get responses back from the vendor promptly whenever I asked for information.

Ms · 23 November 2022 · Brinkleys Estate Agents London (149 Arthur Road)

★★★★★ 5/5

Trustpilot

Flat purchase through Brinkley's

The flat I purchased was with Brinkley's. It wasn't a particularly complicated transaction as I was a cash buyer but James was very helpful and dealt with matters professionally and managed to get responses back from the vendor promptly whenever I asked for information.

Emma · 23 November 2022 · Brinkleys Estate Agents London (149 Arthur Road)

★★★★★ 5/5

Trustpilot

Graeme is an excellent estate agent!

I was the buyer of a property in the SW20 area marketed by Brinkleys recently. I am deeply impressed by Graeme's excellent handling of the property transaction. He responded quickly, is competent and chased diligently. There was a time when the transaction really came to a halt because of the seller's side, but Graeme reassured me that he is chasing regularly and indeed, with his help we could finally proceed and complete. He is also very competent about the smallest details - and if he has no knowledge of something, he tries to research the answer. The purchase price was 13% below asking price, so don't hesitate to haggle the price down. The description was relatively accurate, however. Overall a high quality service!

Tanelli · 15 November 2022 · Brinkleys Estate Agents London (149 Arthur Road)

★★★★★ 5/5

Trustpilot

Fantastic service and super responsive!

I can't recommend these guys enough as estate agents - they were very responsive, informative, and willing to help out how they could. When we had an issue with our internet due to previous tenants, Charlie was extremely helpful and really helped out. 5 stars!

Anny · 3 November 2022 · Brinkleys Estate Agents London (149 Arthur Road)

★★★★★ 5/5

Trustpilot

Dhruvika is a very hands-on

Dhruvika is a very hands-on, helpful and considerate property manager. It is always a pleasure to communicate with Dhruvika and she is always happy to help with my queries. Thank you.

Laura · 3 November 2022 · Brinkleys Estate Agents London (149 Arthur Road)

★★★★★ 5/5

Trustpilot

Dhruvika Patel has been a wonderful…

Dhruvika Patel has been a wonderful help during our move and helping us with all the property management. Definitely 10/10 service. Thank you!!!

Molly · 3 November 2022 · Brinkleys Estate Agents London (149 Arthur Road)

★★★★★ 5/5

Trustpilot

Graeme was always attentive and…

Graeme was always attentive and available over what became a protracted sale due to months of delays over probate. He followed up with the vendor on a regular basis and kept us informed. Graeme was unfailingly pleasant and helpful. We were delighted with the service

Elizabeth · 2 November 2022 · Brinkleys Estate Agents London (149 Arthur Road)