Trusted Agent profile

Berkeley Homes East Thames Ltd estate agents in London and Royal Arsenal Riverside

3.8

★★★★★ Good

542 reviews across 3 offices and 2 platforms

Berkeley Homes East Thames Ltd has three offices, in London (two offices) and Royal Arsenal Riverside. Together they have 542 reviews on two platforms, rated 3.8 out of 5 overall.

Google logo

3.7 / 5

38

Reviews on Google

All 3 offices

Trustpilot logo

504

Reviews on Trustpilot

Business-wide

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Our offices

Berkeley Homes East Thames Ltd's three offices, most reviewed first. Each has its own page.

Latest reviews from every Berkeley Homes East Thames Ltd office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

My home plus feedback

The only thing I was not satisfied is the My home account. It is not user friendly at all. Newsletter put into the Reservation to exchange category and some in the Exchange to completion. This made me confused. And every time you clicked the Construction progress, it shown Coming soon with nothing inside. Until the property completed, the web is still showing nothing and the Buying Process is still in Exchanged status. I can only contact services manager to know the building progress instead of login and get the information by myself. I suggest that you can keep taking photo around the development and post it in the Construction Progress page would help a lot already.

West · 18 August 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

5/5

Trustpilot

Highly satisfied with the Berkley team

Highly satisfied with the Berkley team. They have been very helpful from A to Z. Team follows up every stage and makes sure all aspects covered during the survey.

Ezgi · 16 August 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

5/5

Trustpilot

Berkeley Homes for quality build and exceptional customer service

Very professional, caring and respectful personnel. Always ready to listen and keen to ensure satisfaction on any issue. The quality of the build is exceptional. Very pleased to be living in a Berkeley home. It is our second experience of purchasing one.

Bob · 14 August 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

1/5

Trustpilot

Not willing to help at all

I’ve been in contact several times to obtain some documents. I’ve been told “no you should call this number instead”, and given a new number. I’ve called three different numbers, and ended up on the first again. I’ve then been given three different email addresses where I’ve been told I would receive help, but I just get an auto reply back, with the standard “we’ll get back at you as soon as possible” line. I’ve even called several times and been promised that someone would call me back, but no one ever does! Even reached out on Twitter, but after establishing contact and explained what my issue was, it went complete silent! It has been several months, and a lot is at stake, but still nothing! I’ve never in my entire life experienced such bad/lack of customer service.

Iron · 12 August 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

5/5

Trustpilot

Clarendon N8

Absolutely fantastic experience buying my penthouse in the Clarendon N8 development. Workmanship was amazing and the sales and after sales communication was amazing. Highly recommended developers

NRINDER · 10 August 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

5/5

Trustpilot

Clear instruction about the questions…

Clear instruction about the questions via international phone call. Politeness and right timing control for worldwide customer about the satisfaction survey.

Melody · 6 August 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

5/5

Trustpilot

Highcroft development Wallingford

We have recently moved into our new house built by the Berkeley group. The whole process,to date, including moving in has been straightforward and relatively stress free.

Isabelle · 5 August 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

1/5

Trustpilot

the worst customer care in the business..

We had 5e best experience with the sales team when purchasing our first home, but since moving in and dealing with the customer managers it has been failing after failing. We have been here almost two years and still have issues outstanding that were reported months ago. Having raised a complaint with a Manager who advised things would be sorted, two weeks on and I am still chasing. Total lack of communication and customer care here. Looking to escalate further as the repairs we are waiting for are causing significant damage to our garden, which obviously Berkeley are taking no responsibility for...

Harriet · 4 August 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

5/5

Trustpilot

Love the flat very much shame about …

Love the flat very much shame about the kitchens cabinets too.high for average person microwave very high and dangerous cupboards in the bath v high too !!! A man thing I feel

Sue · 3 August 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

5/5

Trustpilot

Good experience

In the past 7 years, I have purchased properties from the Berkeley Group twice. I’m very satisfied with their products and services. They did pretty good and precessional jobs from Sales to Customer Care. All the building materials and appliances in the house are the best. I enjoy living in Berkeley’ house.

Richard · 3 August 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

5/5

Trustpilot

The new property was fairly and…

The new property was fairly and professionally marketed. We were kept well informed as construction progressed. And having moved in following completion, the customer service follow up has been excellent.

GT · 2 August 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

4/5

Trustpilot

Nicely built homes

Nicely built homes Except for the rear gardens for the price of the home should be a lot better full of weeds and not even level. Really annoying to look at. House nicely laid out inside good kitchen appliances Built in wardrobe are nice and bathrooms nice.Customer service very friendly and can’t do enough. Constant contact to see if everything is alright.

Stephen · 23 July 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

5/5

Trustpilot

The Berkeley Group.

The Berkeley Group have been great throughout the process of buying our new house.The sales team of Adam and Harry are a real credit to company, they have been superb.The house that we bought has lots of quality fittings that you wouldn’t find elsewhere.If I could find fault, it would be having to pay an extortionate amount to have the patio extended whilst they were already laying the standard one.And not installing a washing machine and tumble dryer in the price.But aside from these two gripes, they have been great.

Wayne · 14 July 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

5/5

Trustpilot

Berkeley’s team at Woodhurst park

Berkeley’s team at Woodhurst park, are simply brilliant. As first time buyers we were guided wonderfully and they made a stressful experience of buying a house a joy!

Dr · 1 July 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Berkeley Homes East Thames Ltd

Which Berkeley Homes East Thames Ltd office has the most reviews?

London (Kidbrooke Village Sales & Marketing Suite) has the most, with 540 reviews rated 3.8 out of 5, followed by London (Royal Arsenal Riverside) with 500.

Where are the Berkeley Homes East Thames Ltd offices?

The three Berkeley Homes East Thames Ltd offices, by town:

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