4/5
GoogleRating only, no written review.
Trusted Agent profile
Berkeley Homes East Thames Ltd estate agents in London and Royal Arsenal Riverside
★★★★★
542 reviews across 3 offices and 2 platforms
Berkeley Homes East Thames Ltd has three offices, in London (two offices) and Royal Arsenal Riverside. Together they have 542 reviews on two platforms, rated 3.8 out of 5 overall.
38
Reviews on Google
All 3 offices
504
Reviews on Trustpilot
Business-wide
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Our offices
Berkeley Homes East Thames Ltd's three offices, most reviewed first. Each has its own page.
- Berkeley Homes East Thames Ltd London (Kidbrooke Village Sales & Marketing Suite)Kidbrooke Village Sales & Marketing Suite, 5 Pegler Square, SE3 9FW540 reviews · 38 on Google (3.7)21 in the last 90 days
- Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)Royal Arsenal Riverside, SE18 6FR500 reviews · 0 on Google16 in the last 90 days
- Berkeley Homes East Thames Ltd Royal Arsenal RiversideSales and Marketing Suite address:, Imperial Building, No.2 Duke of Wellington Avenue, London, SE28 0FA495 reviews · 0 on Google17 in the last 90 days
Latest reviews from every Berkeley Homes East Thames Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleThis place keeps going downhill with rising service charges. Whether you need repairs or maintenance, moving in or out, KV always find a way to charge people.Additionally, they randomly decide to wipe all the codes and fobs out every 6 months falsely claiming they informed people via letters in mailbox and posters in the lobby. Also, the lifts keep breaking down every two months at best.The quality of the flats makes the whole experience even funnier.
5/5
TrustpilotThe entire process was streamlined
The entire process was streamlined very well. The staff was friendly and attentive. I did not ever need to strive to sort out anything.
5/5
TrustpilotAn excellent experience - especially from Krupa!
We have had a great experience overall, honestly no negatives to point out. Everyone has been super friendly and respectful of our needs. The move in progress was exceptional & the facilities are also excellent at our property. One highlight for us was the aftercare that Krupa has given us, not only an absolutely delight to talk to, any request or issue is dealt with immediately with respect and passion. She is an absolutely asset to this company & deserves the recognition for making our move in and first month hassle/stress free & being available for us always.
1/5
TrustpilotHorrible resident experience at The Watermint by Berkeley Living
This review concerns my experience at The Watermint by Berkeley Living, not other Berkeley developments. Living at The Watermint by Berkeley Living has been a horrible experience for me. The noise and ongoing building-site disruption are difficult to live with, and I cannot rely on the concierge service when I need help or have deliveries due. I have repeatedly had parcel problems when nobody was available at reception. I have also been woken about a parcel that was not mine. Having a concierge is of little use if I still have to chase deliveries and deal with redelivery myself. I am not saying every delivery has failed; the problem is that I cannot depend on the service. I want reliable reception coverage and a parcel-handling process that actually works. Based on my experience so far, I cannot recommend The Watermint to anyone expecting dependable resident support. If the problems are genuinely fixed, I will update my review. Right now, I am extremely dissatisfied.
1/5
TrustpilotCountless false promises and a complete lack of accountability.
An endless list of issues with new build properties that they take zero responsibility for and will not disclose to other or new residents. You will pay huge maintenance fees for little to nothing in return. They will also completely dispute that there is an issue or fault at all when raised, or just point blame elsewhere despite being a new build. As well as incentives that are promised but never actually followed through on. Bonus fun fact...you may have a water bottle containing URINE sealed in your bathroom unit, apparently common for builders to do this and a known issue by the company; I have seen the evidence of this.
5/5
TrustpilotGreat customer service
Great customer service, helpful staff, super organised and the information provided was both clear and comprehensive.
5/5
GoogleRating only, no written review.
5/5
TrustpilotI had a very good experience with the purchase of a new build flat at Berkeley Homes Lombard Square Plumstead Development at their
I had a very good experience with the Customer Service Team, especially with Linda Sesay, for the completion on a new flat Plumstead Lombard Square Berkeley Homes development. It was a stress free process where I was kept informed with all the steps in a year long period from when I booked the flat & the completion.
4/5
TrustpilotA Positive Experience, with One Suggestion for Greater Transparency
I am very happy with the overall experience I had purchasing my flat with Berkeley Group. The Sales Team were extremely helpful and supportive from the very beginning, throughout the purchase and up until completion. Following completion, the Customer Care Team have also been very helpful and responsive. Both teams did their best to make our purchase and move as smooth and straightforward as possible, and we really appreciate their support throughout the process. I would, however, like to raise one point as constructive feedback regarding transparency around the availability and release of flats within developments. It would be very helpful if Berkeley could provide customers with clearer information from the outset about which flats are currently available for sale and vacant. At times, the way properties are released can give the impression that the flat you are considering is among the last available units, whereas additional flats may subsequently become available. As a customer making a significant financial decision, this can understandably make you wonder whether waiting a little longer might result in having a wider choice or finding a similar flat at a different price. As a suggestion, I think it would be much more helpful if, at each stage of a development, Berkeley could publish a clear list of all units currently available for sale, together with their prices. This would give customers much better information and allow them to make a more informed decision about which property is right for them. That said, this is a relatively minor point compared with our overall experience. We are genuinely very happy with our purchase and with the support we received from Berkeley Group. I would definitely recommend Berkeley Group to anyone considering purchasing a new-build property.
5/5
TrustpilotHareshill, Fleet
I’m really pleased with my new Berkeley home. The quality of workmanship is excellent, with great attention to detail and a really high standard of finish throughout. Everything feels well built and carefully finished, and I’m delighted with the quality of my new home. I would happily recommend Berkeley Homes. With particular thanks to the lovely Sales Team Nicola, Frances and Seema and Customer Service, Alex and Tom for making the journey easier!
5/5
TrustpilotThe quality of the build is…
The quality of the build is outstanding. Everyone at Berkeley could not have been more helpful.
1/5
TrustpilotPremium Price Tag, Subpar Quality, and Non-Existent Customer Care
Berkeley Homes sells properties as luxury, premium living, but the reality is a complete lack of quality, craftsmanship, and basic care. The interior execution feels cheaper than standard housing. The functional design is terribly thought-out. It is clear whoever designed these spaces never tested them in real life! Floors are unfinished, the paint chips immediately, no studs in the walls, and questionable electrical wiring layouts. Kitchens are marketed as premium, but the quality is worse than a standard flat-pack kitchen (actually, IKEA is so much better!). While they include brand names like Bosch, the appliances feel like clearance or defective stock. The freezer drawers fall straight out onto your feet unless you hold them at a specific angle. Balcony drainage allows water to leak directly onto the balcony below when it rains, something customer service claims is "by design." I have also serious concerns about fire doors that fail to meet basic accessibility and Equality Act standards, posing a genuine safety risk for vulnerable residents. But of course they were dismissed. The aftercare experience is by far the worst part. Customer service is a constant game of passing the buck, deflecting blame, and ignoring complaints. Instead of fixing clear defects, they try to make you feel like you are unreasonable for raising valid concerns. Kevin Snelling is the worst for customer care I have ever dealt with, and he should definitely not have the title "care" in his job title. Overall, immensely disappointed. You are paying a premium price for low-quality materials, terrible design, and zero post-sale accountability. Avoid. Also, building new flats in 2026 without air conditioning is completely out of touch, especially given the recent extreme heatwaves.
1/5
TrustpilotThe flats are rubbish
The flats are massively overpriced for what they offer. The service charges are unreasonable and feel like a complete rip‑off. No one wants to pay premium prices for substandard living and endless extra fees.
5/5
TrustpilotTop quality customer experience-…
Top quality customer experience- Kariesha guided us along very smoothly and made the process easy. Couldn’t recommend enough.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
TrustpilotI have lived in a Berkeley home for…
I have lived in a Berkeley home for 6years
1/5
TrustpilotI have lived in a Berkeley home for…
I have lived in a Berkeley home for 6years We have a communal area that Berkeley Own and maintains. For the last 6 years myself and neighbours have never had any form of Consistent service, lots of promises But no action. For the last 6 years we have paid the full Service on the communal garden at are Homes, but have only had a very limited Service. We used to know what days, and work to be carried out, that specification has now been removed, so as residents we have no idea what the gardeners are supposed to do. VERY CONVENIENT!! If you have meetings with Berkeley, it’s just lip service, this is an experience many other residents have also had. If you suggest your going to hold back Payment for garden area in question. You are threatened with all sorts. When I look at the Trustpilot Reviews There are lots of reviews talking about How good the purchase process is, and Berkleley customer Service. Watch how reviews like this greatly change after 12/18 months. And have a good look at Encores Reviews. Encore Management also are not a decision maker, from experience Berkeley always make The Decisions. It’s really impossible to move forward With Encore and Berkeley, If you go down. Any form of legal route with them, you Are possibly going down a difficult road Which Could affect selling your property. I’m a freeholder of my home, but I’m identified by Encore as a leaseholder. I’m told that’s how there system works?? My advise with all of the above is that when you buy a freehold property from Berkeley, you will never own it in the way You may Think. I have recently addressed genuine concerns and questions over a recent Conversation I had with a individual Who may be a future Director on the Residents Managment Company. There response was to completely ignore My Concerns, again just lip service. I watch with interest that when Berkeley Transfer all service to Encore, how much The service charge will jump??? I’m sure people will say why don’t you move, unfortunately my wife likes living Here, but shares my views about the rest. Michael Cranham Berkeley have just asked Trustpilot for More information about my review, to make sure it’s a genuine review, be assured. IT IS! The only time you ever receive a response from encore or Berkeley, is When someone gives them a bad review On something like Trustpilot. I’ve supplied my details including my email address, as they requested more Info. Todate no communication, it just looks Good for them when asking for more info.
5/5
TrustpilotProfessional employers
Professional employers. Very polite and patient when deeling with clienta
5/5
TrustpilotGreat customer service
Great customer service, especially Customer Service Manager, Agnes. Great quality of the apartment.
5/5
TrustpilotPurchased a flat at Oval Village
Purchased a flat at Oval Village, great development and love the apartment!! The service we received was great starting from the sales team especially Kirsty and Yajing, through to completion and now the help of Beata from the customer service team has been incredible too!!
1/5
TrustpilotThe product design is terrible and totally UN-friendly
The product design is terrible and lack of user mind, the marketing is bragging and the customer service is trying. This is the whole brand and company achieving right now. The opposite way of “designed for life”
5/5
GoogleFantastic place to live!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Berkeley Homes East Thames Ltd
Which Berkeley Homes East Thames Ltd office has the most reviews?
London (Kidbrooke Village Sales & Marketing Suite) has the most, with 540 reviews rated 3.8 out of 5, followed by London (Royal Arsenal Riverside) with 500.
Where are the Berkeley Homes East Thames Ltd offices?
The three Berkeley Homes East Thames Ltd offices, by town:
- London (Kidbrooke Village Sales & Marketing Suite): Kidbrooke Village Sales & Marketing Suite, 5 Pegler Square, London, SE3 9FW
- London (Royal Arsenal Riverside): Royal Arsenal Riverside, London, SE18 6FR
- Royal Arsenal Riverside: Sales and Marketing Suite address:, Imperial Building, No.2 Duke of Wellington Avenue, London, Royal Arsenal Riverside, SE28 0FA
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