Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 4/5
Trustpilot4.5/5 premium, but with minor flaws
Berkeley has a strong reputation for offering premium properties, and that is largely my experience with their Glasswater Locks project. Most aspects were delivered against the top standard. There were some minor flaws that stopped me from giving Berkeley a full five stars, however. The dishwasher door catches the plinth and makes noise when opening and closing, and the backing board under the bathroom sink was not fitted at the time of completion. Costumer service is responsive and keeps me updated throughout, but the dishwasher door issue has not been fully resolved. That said, the overall experience with Berkeley is great.
Wenhao · 5 January 2026
★★★★★ 5/5
TrustpilotThat is a excellent trip to own my house.
It’s very kind of all the agents. Specially Michelle Murphy.She helped me many things to complete all the case and moved in .She even helped me to deal the wastes because the council collection was not available now.Ms Jada is very kind,too.That is a excellent trip to own my house.
Customer · 1 July 2026
★★★★★ 1/5
TrustpilotWoodberry Down is no longer safe
Woodberry Down is not safe! Crime is now so bad that walking outside puts you at risk of theft or stabbing, any time of day, any day. Even cars are being stolen from the street. Berkeley don’t care nor have they done anything to address the rising crime rates. It’s not safe here anymore. The local gangs have also recently started entering the buildings, so we are not even safe inside. Where is the accountability?
Rh · 8 December 2025
★★★★★ 5/5
TrustpilotPurchased a flat at Oval Village
Purchased a flat at Oval Village, great development and love the apartment!! The service we received was great starting from the sales team especially Kirsty and Yajing, through to completion and now the help of Beata from the customer service team has been incredible too!!
Mr · 21 July 2026
★★★★★ 5/5
TrustpilotProfessional and helpful sales team
Recently had the keys handover for my first apartment in Kidbrooke Village. Great service from viewing to completion, everyone in the sales team has been very helpful. They were professional and very responsive to my quiries. There were some issues found in the apartment but they got those sorted very quickly.
Alexa · 24 April 2026
★★★★★ 5/5
TrustpilotRecently purchased a new home with…
Recently purchased a new home with Berkeley and they were very attentive and thorough during the process. Yuki was particularly helpful in coordinating the completion of the property and key-handover despite my being in-and-out of the country. Any snags were also handled very promptly thanks to Dan on the customer service team.
Justin · 16 April 2026
★★★★★ 5/5
TrustpilotHareshill, Fleet
I’m really pleased with my new Berkeley home. The quality of workmanship is excellent, with great attention to detail and a really high standard of finish throughout. Everything feels well built and carefully finished, and I’m delighted with the quality of my new home. I would happily recommend Berkeley Homes. With particular thanks to the lovely Sales Team Nicola, Frances and Seema and Customer Service, Alex and Tom for making the journey easier!
Mrs · 7 September 2026
★★★★★ 1/5
TrustpilotBerkeley homes are proposing to build…
Berkeley homes are proposing to build an extremely large housing estate on Greenbelt in Bromley. The plans are out now and the houses and apartments are in the main cheap looking, featureless with large blocks of flats looking more like borstals of the olden days than homes. Very disappointed and not what I would have expected. It looks like materials are scarce as they were just after the war and the homes reflect this. I wouldn’t buy a Berkeley Home - they look cheap and nasty!
Mary · 20 June 2026
★★★★★ 1/5
TrustpilotLocal democracy wins
Berkley application for building on the Gas holders site Motspur Park was rejected last night by Kingston council , a proposal for high rise blocks completely inappropriate to the location . Berkeley showed a complete arrogance and disrespect for the community and local residents
Russell · 12 March 2026
★★★★★ 5/5
TrustpilotThe Berkley Group Flat Purchase
Working with The Berkley Group whilst purchasing my 1 bed apartment at the Horlicks Factory was an exceptional experience from start to finish, and much of that is thanks to the incredible people I had the privilege of working alongside, Izzy, Ellie, Saied, and Cameron.
Faiza · 1 February 2026
★★★★★ 1/5
TrustpilotYou dont own your house if you buy from Berkeley
This builder is unethical and ridiculous. I bought a house in Hartland village and my transfer contract plan clearly states a part as our demise without any limitations. But they will ricdulously said it is not your demise and I cannot use that spot for come home improvements. They then use a terms that we need their approval over everything even if that it is unrelated to the demise reason. So basically you are only a rent tentnant under their unfair terms and their unprofessional staff that call a stag a horse. Dont buy from them and be cheated!
Pole · 16 April 2026
★★★★★ 5/5
TrustpilotI had a very good experience with the purchase of a new build flat at Berkeley Homes Lombard Square Plumstead Development at their
I had a very good experience with the Customer Service Team, especially with Linda Sesay, for the completion on a new flat Plumstead Lombard Square Berkeley Homes development. It was a stress free process where I was kept informed with all the steps in a year long period from when I booked the flat & the completion.
Sheri · 17 September 2026
★★★★★ 5/5
TrustpilotDevelopment is really nice and well…
Development is really nice and well thought out. Build quality has been very impressive. Very happy with our purchase.
Donald · 16 June 2026
★★★★★ 5/5
TrustpilotThe sales process is very focussed on…
The sales process is very focussed on cash buyers and there is pressure to complete purchases quickly. We needed to sell our existing property before we could proceed to completion. This inevitably took a few weeks - although was achieved quickly given the circumstances. Despite being aware of this the sales team were constantly presssing us for updates which we found very stressful.
Mark · 12 July 2026
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service, especially Customer Service Manager, Agnes. Great quality of the apartment.
Eric · 22 July 2026
★★★★★ 5/5
TrustpilotCustomer service, high quality development and community space
Recently purchased a new home from Berkeley Homes like any home purchase there are always bumps along the way but the overall experience was very positive. The property is finished to a very high standard, the care and attention to detail, beautifully designed outside spaces added to the customer experience was outstanding. I would highly recommend them for excellent finish, stylish builds and with a community feel
Paul · 1 June 2026
★★★★★ 4/5
TrustpilotGreat Experience at St. James with Minor Concierge Issues
I love how effective St. James has been in dealing with the issues I had regarding my apartment. The staff have been incredibly helpful and responsive, and the overall design and layout of the building are really nice. However, I think there could be some improvements in the concierge service. The trolleys aren't always working properly, and in a few instances, the staff were not very polite. Despite this, some staff members have been very helpful. The people there are also nice, making the overall experience positive with a friendly community and great amenities. So I’m giving a solid 4 star!
耶啵啵啵 · 27 June 2024
★★★★★ 3/5
TrustpilotFriendly Berkeley team : Aggressive Estate management
The Berkeley team is really friendly but it's estate management team is rude, arrogant and borderline bullying. They have their own interpretation of the lease clauses and threaten to send penalty and charges for things they don't even discuss. Their tone of emails is aggressive and intimidating just like their staff. While Berkeley build great houses their estate partners are a let down.
Ishtiaq · 2 June 2026
★★★★★ 1/5
TrustpilotBerkeley home has the worst after sales…
Berkeley home has the worst after sales service. I bought an apartment at Carrara Tower, 250 city Road, London. There is a water leak in the ceiling of the apartment. It has been almost 2 years that they have not resolved my complaint . They are giving excuses one after another every month. I even reported the matter to NHBC but even they do not enforce any action against them . The water pours down at the time of heavy rain and is dangerous for the occupants and the apartment itself. Its been 2 years and their excuses are that the repair depends upon weather. A worst company to deal with. Will never recommend anyone to buy from Berkeley group
Rajiv · 6 June 2024
★★★★★ 1/5
TrustpilotAvoid their buildings & terrible service
Updated 16.03.2024 - Still not fixed though they have now plan in place but it's been 12 months with broken glass. The worst Experience I have had I still can't believe I was asked to remove 1 star review. Updated 17.01.2024 It comes to light that by the Lease Document Berkeley as Landlord is responsible for repairs of the windows and replacement.They were aware of my case from last year and have done absolutely nothing. Whilst everyone is looking at whom to blame is great to witness this in Legal Documents such as Lease and wonder what the Head of Estate who works on site is doing day to day. Also, the Fancy Door Entry System Wifi is cut again for 3 months and not working. So buy into their "future home" that is not working. Updated 04.11.2023So I did change review as per below from 1 to 5 as they insisted on this whilst promising to fix things however nothing is done and it’s New Year already. So here I will share how they try to cheat trustpilot system by asking directly for changes of review and yet not doing anything. So I have issues with their building (how they build) & their managing agent Greenquarter - one of largest regeneration projects has building defect of internal structures missed and people has to be temporarily rehoused as well as future repairs have no plan in place so you will be left with hefty price to pay for external redecorations. They also allowed managing agent to increase service charge for managing fee whilst service is appalling. Service charge is signed off by landlord The Berkeley Group. No idea who is the Building insurance as have no details and when got email no one is getting back - great spend of 125k in 2022 on annual insurance provided by the landlord that you can’t use. Updated 15.11.2023They sent me agent to check and promised to remedy situation if I remove 1 star review.
Lee · 16 March 2024
★★★★★ 1/5
TrustpilotKnife crimes on property with no intervention
I’m disappointed with the growing lack of security at Woodberry Down. Crime has noticeably increased, with incidents like phone snatching, trespassing into buildings, and even knife-related events making residents feel unsafe. My husband was mugged at knifepoint, an elderly man was murdered on the property, and the same group of kids from the nearby estate continue to commit crimes on property with no intervention from Berkeley homes. Security presence is minimal and access points aren’t well monitored. For a development sold as premium, this is unacceptable. I hope Berkeley Group addresses these issues urgently, but right now I cannot recommend living here.
Maria · 5 December 2025
★★★★★ 5/5
TrustpilotVery satisfying experience in buying…
Very satisfying experience in buying our flat from St Williams in Fulham - Kings Road’s Park. The flat was completed slightly off schedule but it was delivered exactly as it was described: beautiful, well finished and super clean. Not only the flat but also the buildings, communal areas, sport facilities and gardens: everything was stunningly true to the brochure. Shaan in Customer Services was extremely diligent and helpful in communicating with us for questions and viewings. We would recommend the buying experience as a 100% yes!
Consumer · 7 December 2023
★★★★★ 4/5
TrustpilotGreat Service and Human Touch, but the Price Drop Was Very Hard to Accept
Overall, our experience with the developer has been very positive. The sales team, customer service, and staff were all professional, patient, and genuinely caring throughout the process. The human side of the service really stood out, and after moving in we are also very happy with the quality and overall living experience.
SunNy · 8 June 2026
★★★★★ 5/5
TrustpilotGood quality & good service of Berkeley
Berkeley is renowned in providing good quality & good services. They handover my new home on time, without delay. Excellent Sales & Customer Relations teams in my property site (Hareshill) - with quick response & never fail to update me the progress, responsible with good following up from the Customer Relations Manager during the whole process. The site Manager and the team here is also well experienced & helpful, as well as the Customer Service Team - they are efficient & tried their best to address and arrange the fix of the snags/defects after we moved in. Thank you all.
Kxomacyt · 3 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
