Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotGreen Park Village - New Home Experience
Green Park Village is a nice and good place to living in. The Customer Service team is great and provides good service to me before and after completion. Sarah and Rob were professional and supportive when I had questions. However, not to mention the 4-month delay in completion, our house had more issues than we have expected, for instance floor leveling, creaking stairs, and other cosmetic defects. Maybe Berkeley can further improve the work quality in future. Although Berkeley had been quite helpful to fix some of issues, the snags are still not completely cleared as of now nine weeks from completion. This may be due to inadequate staffing. Nick, a very good and quality staff, seems to be the only one fixing snags for the whole development. All in all, I hope the developer can resolve all snags within 3 months from completion.
Alison · 22 September 2023
★★★★★ 1/5
TrustpilotThe flats are rubbish
The flats are massively overpriced for what they offer. The service charges are unreasonable and feel like a complete rip‑off. No one wants to pay premium prices for substandard living and endless extra fees.
A · 21 August 2026
★★★★★ 5/5
TrustpilotUpdated from one star to five star due to the helpful professional nature of Tim
Updating my review as I had originally written a one star review but it turned out to be a case of mistaken identity. Tim reached out from Berkeley, was very friendly, professional and looked into manners further for me so that he could get this resolved. I liked how he was very quick to try and resolve my issues. Thank you Tim :)
Daisy · 10 April 2024
★★★★★ 5/5
TrustpilotChoosing Berkeley is an endorsement a pleasant journey to buy property in UK
Confirmed Berkeley is a very experienced developer, the property is good with central location, building at a high quality and considerate design. Sales team is also very considerate, and Sarah keeps updating me with the construction progress, status photos and prepared answering all my questions in detail and clear manner. The handover process last Monday was also very pleasant. The team showed me more than my expectation. I feel so grateful to choose Berkeley for my first property purchase in UK.
Jessie · 1 February 2023
★★★★★ 1/5
TrustpilotLiars
Be very careful believing anything the sales team tells you verbally. We were told explicitly upfront that we could rent out the parking spaces we bought. Based entirely on that assurance, we spent an extra £25k on a second space.
Jamie · 17 June 2026
★★★★★ 5/5
TrustpilotNo matter what is required Bekeleys…
No matter what is required Bekeleys always came across ! Excellent Graham Orrick and team in sales and customer services team including Alex, Damien ! Thankyou for your continued support!
Derek · 16 July 2025
★★★★★ 5/5
TrustpilotBerkeley ensures to make you feel like home
After raising some concerns, they were very fast at responding to them (within the week). In terms of quality, I have realised that they have high standards compared to other developers and have great sales people. In terms of area, Southeast London is a regeneration area and makes me feel insecure, despite the CCTV and concierge. But it is something I already knew by picking this place. Shoutout to Grace Wong, she makes sure you feel welcomed and special for your new place
Clara · 29 December 2022
★★★★★ 1/5
TrustpilotThe Foul Rotting Stench Of Decay.
I have lived in a flat that was built by Berkeley Homes for almost 2 years now, it is definitely considered by me to be one of the worst mistakes in my lifetime.
A · 31 July 2026
★★★★★ 4/5
TrustpilotA job well done by Berkeley Homes, but a small gap to becoming perfect.
In our journey to purchase an off plan property in Sunningdale Park from Berkeley Homes spanning over a period of some 14 months from reservation to completion in October 2022, our overall experience with the sales team and the post contract exchange support provided by Customer Relations was great. In particular, our request for the legal completion of the purchase to be effected on a specific date was nicely accommodated to fit in our special circumstances. However, there were some rooms for improvement on the post completion customer services provided so far. In particular, the lack of understanding on the issue and implication of proposing to install a joint mounting post for the two EV chargers serving our freehold detached house and our neighbour’s freehold detached house in order for Berkeley Homes to fulfil their obligation making “provision for EV charging” in the sales specifications. The issue has subsequently been resolved after going through a number of email exchanges with Customer Services, including escalation to their more senior officer. Also, the follow up actions in response to our enquiries could be cosier. In the 5-star scale, we would rate the post completion customer services that we have received so far is 3-star.
Ricky · 5 December 2022
★★★★★ 5/5
TrustpilotThe aftercare at Berkeley homes is…
The aftercare at Berkeley homes is exceptional. There is nothing the team won’t do to help or accommodate. Even the smallest thing is ever too much. Yes there were a few small issues when we moved in (very minor and not worth mentioning) but they were sorted immediately. From the moment we moved it we were made to feel part of the Berkeley family. A beautiful hamper full of local produce, a bouquets of flowers and a stunning candle. And just recently Christmas calendars for the children and a New Home decoration for our tree. It’s the small touches that make a big difference.
Claudia · 2 December 2022
★★★★★ 5/5
TrustpilotGreat sales team!
We had a great experience dealing with Sales team with regard to TGQ. Allen was the first guy we had contacted with, extremely friendly and professional. Later down to the process Poonam took it over most of time while Allen was engaged with other projected she was a brilliant star and we love the team very much! Melissa certainly does a great job at managing such a high performing team! Highly recommended!
Hui-Ju · 11 June 2023
★★★★★ 5/5
TrustpilotGreat service, thoughtful people 👍🏽
Our overall experience was absolutely amazing from sales through completion to settling in. There was great communication every step of the way and the transition was quite seamless. Both the sales and aftercare teams were cordial, helpful and very responsive. They put a special touch every step of the way and they were always happy to help. I was most impressed by their personalized welcome cards, the very thoughtful gift left for us in the apartment and the support provided to help us settle in without any hitches. I would definitely recommend their services to everyone looking to buy a home.
Sola · 8 September 2022
★★★★★ 5/5
TrustpilotWe were helped by St James Group for…
We were helped by St James Group for our facilitation of the purchase. From the start to the current day everything was amazing. No questions were left un-answered. The staff are professional and friendly. I would strongly recommend St James/Berkeley
Tuna · 18 May 2026
★★★★★ 5/5
TrustpilotMy overall experience with Berkeley has…
My overall experience with Berkeley has been very satisfied. Right from the beginning during the buying process the Sales Representative was very helpful. Although there were some hiccups on the material of facade of the property we had chosen, it was finally resolved by the customer service team. They have done a very good job in keeping communication with us on the progress of construction and willing to spend extra effort to help. They have given me the impression that they take customers satisfaction seriously. As such I have no hesitation to recommend Berkeley to friends.
Edmond · 6 June 2022
★★★★★ 1/5
TrustpilotPoor CS response of Brekeley
It’s seems a small matter but the CS’s response totally damaged Brekeley‘s proud of after-sales service. I moved in 2 weeks even take over 5 months. I found the water filter is torn but the CS replied that unfortunately you didn’t reported when snagging. What is the poor after sale service, no one will check the water filter and it is definitely torn before installation.
Robin · 25 September 2025
★★★★★ 5/5
TrustpilotOverall
Overall, a very positive experience with Berkeley. The team was professional, responsive, and supportive throughout the purchasing process. I’m very happy with my new home and appreciate all the help I received along the way.
Talip · 3 June 2026
★★★★★ 1/5
TrustpilotHorrofic build quality- Nothing but a…
Horrofic build quality- Nothing but a NIGHTMARE of TROUBLE and HEADACHES!!!DO NOT WASTE YOUR HARD EARNED MONEY ON BERKLEY BUILT HOUSES.No standard fitings used.Lightbulbs are 3 pin bayone bulbs.Spot light fittings are some obscure "sgu10"Plumbing does not work correctly - cold water stops for days at a time in the bath.Sink Taps are not fited with correct uk sandard flexi pipe - instead Berkley use an elaborate setup of down-sizing adapters to attach their weird taps flexi pipes. so new taps cannot be direcly installed.Washing machine broke after 3 years, boiler broke a few months later. Boiler was fitted with non standard 2 flue pipes which had to be changed to get a new boiler!Bathroom door handle & lock broke after 4 yearsYou cannot just walk into B&Q or Screwfix and pickup parts for a straight replacement on a broken anything!!!
DoctorPhysics · 5 March 2022
★★★★★ 5/5
TrustpilotKing’s Road Park is a development…
King’s Road Park is a development worthwhile for me to wait for more tha 2 years. Not only the amenities here, but also everyone (customer service, contractor, pod management) is working hard and trying to achieve the best for the occupants, they handle the issues professionally and I will surely recommend St. Williams if there are any chances that I need to.
Maureen · 1 November 2023
★★★★★ 5/5
TrustpilotMy experience buying a new home from…
My experience buying a new home from Berkley Homes in London E14 has been exemplary from start to finish. Everyone I’ve encountered from Berkley without exception is well-trained, knowledgable, with a can-do attitude and happy to go the extra mile to make me feel I’ve made a great decision, coming to live here. A few minor snagging issues, all resolved promptly and to my satisfaction. Apartment specification and finish as good as anything I’ve seen in - and infinitely superior to competitor developments nearby. And the amenities, including pools, spa, gym and residents’ lounge are all outstanding. Hugely recommended! Special thanks to Melissa, Ian, Shaan, Shannon, Martin B, Martin C, Chris, Zoran the magnificent French Polisher, Lyntton, Kev, and all at Concierge & the Quay Club who have made me feel so welcome. Thank you.
Karen · 4 February 2022
★★★★★ 1/5
TrustpilotPremium Price Tag, Subpar Quality, and Non-Existent Customer Care
Berkeley Homes sells properties as luxury, premium living, but the reality is a complete lack of quality, craftsmanship, and basic care.
Jessica · 30 August 2026
★★★★★ 5/5
TrustpilotTimely delivery
Timely delivery, client focused approach, excellent customer service and really helpful Berkeley’s application.Would be great if the mortgage advisory is added to the deal. Your customer service manager, Tiago was amazing and we could not have managed to take over. furnish and rent out the property without his professional assistance because we could not travel from Pakistan due to Red list country.Also, special thanks to Fahd Samad for smooth coordination and expediting solicitor’s queries throughout the process.Overall great experience with Berkeley’s.
Tariq · 2 November 2021
★★★★★ 5/5
TrustpilotMy home plus feedback
The only thing I was not satisfied is the My home account. It is not user friendly at all. Newsletter put into the Reservation to exchange category and some in the Exchange to completion. This made me confused. And every time you clicked the Construction progress, it shown Coming soon with nothing inside. Until the property completed, the web is still showing nothing and the Buying Process is still in Exchanged status. I can only contact services manager to know the building progress instead of login and get the information by myself. I suggest that you can keep taking photo around the development and post it in the Construction Progress page would help a lot already.
West · 18 August 2021
★★★★★ 5/5
TrustpilotOverall a great experience
Overall a great experience. From reservation to Exchange took exactly 3 months. Despite a few delays that could have been avoided the whole process was really smooth. Particular highlight was the few weeks after exchange when the customer success team were extremely helpful. Sarah Coyle, Nick and team. They attended to any queries we had, checked in regularly without being intrusive and constantly offered to support where ever they could to help us settle into the flat.
Laju · 6 December 2021
★★★★★ 4/5
TrustpilotNice flat, painful lawyer.
Difficult buying experience - slow and arrogant legal team were a pain to deal with, but we got there in the end. Moving in experience has been great though, with all snags rapidly sorted out and a lovely welcome from the team on the ground.
Robert · 30 January 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
