Trusted Agent profile
★★★★★
542 reviews across 3 offices and 2 platforms
Berkeley Homes East Thames Ltd has three offices, in London (two offices) and Royal Arsenal Riverside. Together they have 542 reviews on two platforms, rated 3.8 out of 5 overall.
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Berkeley Homes East Thames Ltd's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotIt was a great experience buying our…
It was a great experience buying our first New built home thanks to Emily. The house was built at a high standard. Excellent brand use on all the fixture and fitting. Great Customer service and after sales. Happy so far.
5/5
TrustpilotDear Sir
Dear Sir, Amazing development from Berkley group at Royal Warwick Square, one of the best developments by central London, I have experienced good quality service throughout purchasing 52 Sherrin House.I have recommended Berkley group development at Royal Warwick Square to my contacts, also at the moment establishing a private lending firm for property investment with Berkley group. Thank you very much and kind regards,52 Sherrin House, Samiq Nuriyev
5/5
TrustpilotExcellent customer service
The customer relations team at South Quay Plaza provided excellent service prior to and after the completion. My queries on the legal completion and maintenance were quickly answered.
5/5
TrustpilotHighly recommended
Wonderful, personalised, memorable
5/5
TrustpilotGreat sales and especially aftercare…
Great sales and especially aftercare team! Sarah C - thank you very much for your professional and outstanding customer service received! 5 Stars!!! ⭐️⭐️⭐️⭐️⭐️
5/5
TrustpilotPurchase of our new home.
We have always received an exceptionally professional, not to mention personal service from all of the staff at Abbey Barnes. We have been extremely satisfied with the process so far and have every confidence in the team to assistant going forwards.
5/5
TrustpilotI have bought a number of properties…
I have bought a number of properties during my life and I can unreservedly say that our journey so far with Berkeley Homes has been enjoyable. The quality of our home is “top drawer” and the customer service is exceptional. We were guided and kept informed every step of the way, it would be unfair to single out an individual as all delivered service in a professional yet personable demeanour. A commendable recruitment and training program is evident.
5/5
TrustpilotGood experience
Overall, I have had a very good experience with Berkeley Homes, from the sales ladies to the site team. I love my home and friends and family who have visited have been extremely impressed. There were a few snags that needed to be rectified, but they were all dealt with promptly and efficiently. The aftercare has been exceptional, nothing has been too much trouble.
1/5
TrustpilotPoor quality of brand new buildings
As it's been already said, it looks great on the outside but I'm afraid the property's quality is really poor. I have been living in a flat built by Berkeley in North London since 2019 and have been facing many issues along the way. Here are some of them: 1. garage flooding due to light rain 2. falty entrance door lock 3. popping noisy floor 4. leaky wall paint over the kitchen sink 5. leaky paint on cabinets right under the kitchen sink 5. wall dampness and mold (reported by neighbour) 6. intercom and IP guard (reported by neighbour) 8. lack of hot water (and hence heating) multiple times.
5/5
TrustpilotOverall a great experience
Overall a great experience. From reservation to Exchange took exactly 3 months. Despite a few delays that could have been avoided the whole process was really smooth. Particular highlight was the few weeks after exchange when the customer success team were extremely helpful. Sarah Coyle, Nick and team. They attended to any queries we had, checked in regularly without being intrusive and constantly offered to support where ever they could to help us settle into the flat.
5/5
TrustpilotPhenomenal
Phenomenal. From day one the guys at Highwood have delivered World Class Service. An enormous thank you to Emma and team through the sales process, answering the myriad of questions we had with patience and understanding. After Care from Holly doesn't come better either, again showing that this Company has people that actually care. The build quality is exceptional too. Can't speak highly enough of Berkeley
5/5
TrustpilotI really appreciate everything from…
I really appreciate everything from Berkeley Group. I bought several properties in Fulham Reach and Beaufort Park for living and invest as well. The design, building, concierge, gym and Tesco express everything is wonderful, you can ask for nothing more! Especially the management of the estate, they do anything they can to meet your need to run your property smoothly.
2/5
TrustpilotLooks great on the outside but cut corners on quality
New development of houses, looks great from the outside. However, we felt that Berkley have compromised on quality of the work and have cut corners to save money their end, very thin walls in the house with no sound proofing. Still ongoing snagging issues; no drainage in the garden resulting in a boggy marsh and awful roofing with rubble falling into the inner membrane. Slow at responding to these areas of concern with no plan from there side yet of how they will address these problems.
5/5
TrustpilotQuinton Court, Sevenoaks
Purchased a flat in Quinton Court in Sevenoaks. Great property, stylish and large, good quality materials and appliances. Sales and aftercare teams were absolutely fantastic - very helpful and responsive!
5/5
TrustpilotGood quality home and customer services
Rating only, no written review.
1/5
TrustpilotWoolwich Arsenal
Living in a property South of London, Woolwich Arsenal. Just after approximately 6 years of property being built the outer facade had to be repaired due to poorly built balconies. A brick from the 13th floor has fallen to the ground. Imagine if someone was walking past and it hit them... fortunately, no one was injured. Anyways, the solution was made to fix an extra layer of cladding covering the balconies to prevent further accidents. It took them around three months to fix the panels on the brickwork, despite it being rather slow for work done, they (or the contractors) left a huge mess afterwards. They have failed to properly clean the balconies and the outer windows were left dirty with grime and dirt from construction and scaffolding.Before buying think twice. What kind of quality building this is if the bricks starting to fall?
1/5
TrustpilotThe worst type of company run by the…
The worst type of company run be the worst type of people. Absolute scum sucking pond life, building substandard flats without a care in the world for the safety of the inhabitants.
1/5
TrustpilotBerkeley build dangerous flats and…
Berkeley build dangerous flats and don’t accept responsibility for their mistakes.
1/5
TrustpilotPeople working there are not…
People working there are not professionals and if you NEED a house, forget it.I will never work with them
5/5
TrustpilotMany thanks to Berkeley Team! We have just moved into our new…
We have just moved into our new Berkeley apartment. The team has been very helpful during our move. We’re very impressed with the very good quality of the apartment and the responsiveness and attentiveness of the Berkeley team. We feel like we are in good hands and trust they will continue to provide excellent management service.
5/5
TrustpilotBeaufort Park Is really great!
Beaufort Park Sales are so friendly, helpful, professional and knowledgeable. I have asked a lot of questions and they could answer all of them precisely right away. They responded promptly and helped us to exchange and complete within a very short period of time. The build quality, utilities and appliances are really good. The location is great with good transportation network, parking, gym, pool facilities, many big supermarkets and good restaurants nearby. I am very pleased.
5/5
TrustpilotAmazing service i hight recommended me…
Amazing service i hight recommended me and my husband we are so happy with our new home.
5/5
TrustpilotTimely delivery
Timely delivery, client focused approach, excellent customer service and really helpful Berkeley’s application.Would be great if the mortgage advisory is added to the deal. Your customer service manager, Tiago was amazing and we could not have managed to take over. furnish and rent out the property without his professional assistance because we could not travel from Pakistan due to Red list country.Also, special thanks to Fahd Samad for smooth coordination and expediting solicitor’s queries throughout the process.Overall great experience with Berkeley’s.
5/5
TrustpilotAmazing house
Amazing house, good price, and a smooth buying process.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (Kidbrooke Village Sales & Marketing Suite) has the most, with 540 reviews rated 3.8 out of 5, followed by London (Royal Arsenal Riverside) with 500.
The three Berkeley Homes East Thames Ltd offices, by town:
