Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotBerkeley took everything from me.
2 years ago I lost all my possessions to fire. Every keepsake from my past, every photo of relatives who had passed away (including my parents), every toy my young children had ever owned, everything that could ever remind me of my past.All due to what was found by the London Fire brigade to be numerous missing and faulty parts of the fire safety systems.To this day Berkeley are fighting tooth and nail to not accept liability for what the London fire brigade and an independent report conducted shortly after, have both said was their fault.We live with the wreckage that their shoddy workmanship created. Think hard about whether you’d like to risk doing the same.
Maria · 4 October 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)
★★★★★ 5/5
TrustpilotAbsolutely delighted with our new home…
Absolutely delighted with our new home in Chiswick, West London. The quality of service and quality of finish were/is first class! Thank you Berkeley Group and the team!
DH · 4 October 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)
★★★★★ 5/5
TrustpilotI appreciate the customer service team…
I appreciate the customer service team s work as they follow up my questions promptly and solve my problems effectively. This good after sale service ensures me to enjoy living in my newly brought home. Thanks
Charlotte · 4 October 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)
★★★★★ 1/5
TrustpilotRevolting organisation -Worcester Park Fire
Revolting organisation, my children lost their first home and everything they ever owned due to a fire in Worcester Park. There were no fire stops or cavity barriers leaving my children in a powerless situation, homeless and lucky to be alive. Yet this company refuse to support the trauma needs caused by their experiences. Do not make the same mistakes and purchase a home from these people.
Angela · 2 October 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)
★★★★★ 1/5
TrustpilotI was a resident of Richmond House
I was a resident of Richmond House, Worcester Park, that burned down in 2019. The fire that started in one end of this Berkeley group built block of flats spread to the other end in about 15 minutes. An independent report confirmed that a lack of cavity barriers was the main reason for such a rapid spread of the fire. However, after more than 2 years of discussions, Berkeley group lawyers deny any responsibility on the part of their client. Such audacity to deny any responsibility. So be careful with this builder.
Thrishantha · 2 October 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)
★★★★★ 1/5
TrustpilotDo not buy from Berkeley
Do not buy from Berkeley. Lived in a flat in Worcester Park which burnt down in 20min. Berkeley initially admitted liability (staying they had let us down) but since the passing of Tony Pidgley they have made a U-turn and denying all. They build shoddy homes that are made to look nice.
ID · 2 October 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)
★★★★★ 1/5
TrustpilotDO NOT BUY
DO NOT BUY, they produce dangerous homes, just Google Worcester Park Fire. They are not taking any responsibility for their shoddy work. Please trust us
RJ · 2 October 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)
★★★★★ 1/5
TrustpilotPoor company who build shoddy homes…
Poor company who build shoddy homes that are not fit for purpose. Their service is atrocious and they should be investigated for building dangerous homes and sued.
Josh · 1 October 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)
★★★★★ 1/5
TrustpilotI was asleep in bed in the flat I…
I was asleep in bed in the flat I bought from Berkeley when the fire started. 20minutes later it was gone and I was outside in my dressing gown with my 4 and 6 year old in their pyjamas.The fire brigade's report said it was due to missing fire stops. Berkeley still have not admitted liability.Do not buy anything from these cowboys. Not unless you want to risk losing everything or be stuck with a flat you can't sell.
Maricarmen · 1 October 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)
★★★★★ 1/5
TrustpilotAwful awful awful
Scary how little they care for the safety and well being of those who will be living in their homes.Poor buildings, and no responsibility or action taken when one of their buildings burn down, due to their lack of care put into building it. Horrific
Sarah · 1 October 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)
★★★★★ 1/5
TrustpilotDO NOT BUY FROM BERKELEY
DO NOT BUY from Berkeley homes, me and my family had to stand at 1:30 in the morning watching our first family home and everything we ever owned burn to the ground, we lost our twin daughters first clothes, first pictures, keep sakes, memories, sentimental items that will never be replaced, all because Berkeley built our block of flats with no fire stop and no cavity barriers to stop the fire spreading, Berkeley do not care about their customers they build quick and in masses and sell for a maximum profit and as soon as anything bad happens they deny any liability and leave you in the mud, there is clear evidence that our property was not built correctly and that Berkeley are at fault but yet 2 years on we are stuck homeless and Berkeley continue to deny they are in the wrong, we are not the first case from Berkeley being incompetent to build correctly and we certainly will not be the last, please do not put your families through the trauma we have been and continue to go through
Jack · 1 October 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)
★★★★★ 1/5
TrustpilotWish I could give no stars!Steer clear…
Wish I could give no stars!Steer clear don’t waste any of your money,time or effort even considering buying anything from these lot.No fire stopping in our building meant that when a fire started in it,it spread and destroyed the building in minutes.We were very lucky to get out unharmed,you and your family might not be if you decide to buy a property built by Berkeley Group!
Darren · 30 September 2021 · Berkeley Homes East Thames Ltd London (Kidbrooke Village Sales & Marketing Suite)
★★★★★ 1/5
TrustpilotWish I could give no stars!Steer clear…
Wish I could give no stars!Steer clear don’t waste any of your money,time or effort even considering buying anything from these lot.No fire stopping in our building meant that when a fire started in it,it spread and destroyed the building in minutes.We were very lucky to get out unharmed,you and your family might not be if you decide to buy a property built by Berkeley Group!
RichmondHousevictim · 30 September 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)
★★★★★ 1/5
TrustpilotBerkeley build death traps.
I bought a Berkeley flat. The building it was in burnt down in 20 minutes 2 years ago due to design level errors in the fire safety features. I now live in rented accomodation with my wife and 2 small children. Berkeley still haven't admitted liability despite the fire brigade's report pointing the blame at their corner cutting. Buyer beware.
Anthony · 30 September 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)
★★★★★ 1/5
TrustpilotUnsafe building - do not trust
We bought a house that was built by Berkeley home. It burnt down really fast because it was missing fire breaks in the walls. A report investigating found this out. Berkeley have tried to dodge this and have taken no responsibility. Google Worcester park fire, all the material is online. Do not trust this company!
Ronmcgloin · 30 September 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)
★★★★★ 5/5
TrustpilotBeaufort Park
The CS team have provided great support to fix snags and make arrangements for delivery of furnitures. Thank you Kathryn and Scarlet!
Lucille · 3 September 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)
★★★★★ 5/5
TrustpilotExcellent service
We moved into our new home in Hollyfields earlier this year and the service from Berkeley Group has been faultless all the way through the process. Friendly, professional and informative staff with an excellent level of communication. Would highly recommend purchasing your next home with Berkeley Group.
Genevieve · 31 August 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)
★★★★★ 5/5
TrustpilotBest of the developers we visited
Excellent build quality and great customer service. Lovely estate. Inventive seeding of graceful maturation.
Nicholas · 26 August 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)
★★★★★ 5/5
TrustpilotA very professional and upmarket builder.
We recently moved into a Berkeley home at Highcroft Wallingford. From first reserving the plot, the service has been excellent and extremely professional. We can not fault the aftercare which has been prompt and very efficient. All the staff have been welcoming and professional and give the impression that nothing is too much trouble. This is our sixth new house with different builders and Berkeley Homes have without doubt been the best! We would certainly recommend them.
Mrs · 25 August 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)
★★★★★ 5/5
GoogleGreat place to live!
Laura · 25 August 2021 · Berkeley Homes East Thames Ltd London (Kidbrooke Village Sales & Marketing Suite)
★★★★★ 1/5
TrustpilotBuyers be aware of flexing floor - South Quay Plaza
The floor in South Quays Plaza, one of the landmark development of Berkeley, is flexing. Yet their customer service insists it is acceptable. (I will create an instagram account on it and paste the link here for potential buyers or any buyers who are planning to buy off-plan from Berkeley to consider what is Berkeley standard)I do not want anyone to experience what I am experiencing. I can assure you Berkeley can be extremely irresponsible to sell you a bouncy floor (or any other thing that you would not believe it would go wrong i.e. could be your ceiling who knows) without you knowing in the first place. Secondly, not only their flat, the promise from their customer service is underdelivered too. Senior Customer Service Manager attended my flat two months ago to give me high hope saying they would have it fixed. However, it was serious enough for them to pay multi visits but not enough for them to be willing to do anything about it without a solid explanation. Plays their customer like a fool.
Buyer · 24 August 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)
★★★★★ 5/5
TrustpilotExcellent customer relationship with…
Excellent customer relationship with customers
Roberto · 24 August 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)
★★★★★ 5/5
TrustpilotAn overall very good experience
Rating only, no written review.
Bobby · 22 August 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)
★★★★★ 5/5
TrustpilotGood build quality, customer service, and timescale
I recently completed on a St Williams apartment in Oxted. They managed to stick to their deadline and exchange before the end June increase in Stamp Duty. Quality and finish has been good. More snags than I expected, probably due to the rush to complete before end June. However the customer service and focus on fixing the few issues has been exemplary. Very pleased overall.
Greg · 21 August 2021 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
