Trusted Agent profile

Berkeley Homes East Thames Ltd estate agents in London and Royal Arsenal Riverside

3.8

★★★★★ Good

542 reviews across 3 offices and 2 platforms

Berkeley Homes East Thames Ltd has three offices, in London (two offices) and Royal Arsenal Riverside. Together they have 542 reviews on two platforms, rated 3.8 out of 5 overall.

Google logo

3.7 / 5

38

Reviews on Google

All 3 offices

Trustpilot logo

504

Reviews on Trustpilot

Business-wide

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Our offices

Berkeley Homes East Thames Ltd's three offices, most reviewed first. Each has its own page.

Latest reviews from every Berkeley Homes East Thames Ltd office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Trustpilot

PLEASE AVOID JANE GREEN & BERKELEY LAW…

PLEASE AVOID JANE GREEN & BERKELEY LAW GROUP AT ALL COSTS!This firm will take your instruction and £££ and then refer your file to a firm who will have no interest in completing your conveyancing. Jane will harass you for the payment and will even give you a call on the weekend however once payment is received she becomes unresponsive. I instructed this firm 12 weeks ago since then my file has been passed to three firms to no avail, Jane will claim she has searches and AML completed but fails to share this information with you. She will waste your time and mentally torture you with her false promises I am really not sure how this woman sleeps at night with people money and provides no service! The positive reviews they have are always in result of a negative they are all false and bogus reviews and Jane probably spends her time writing these herself. I have all the evidence available to expose this firm when I asked for the complaints policy she told me she is not a law firm but just a conveyancing sales centre. If you asked to be put through the accounts team she will fail to provide you the details. This business needs to be reported by everyone to trading standards and they need to be investigated and reported to the right bodies for repercussions. Please don’t use and avoid at all costs!!! Fraudulent Jane Green & Berkeley Law Group

Saima · 9 June 2022 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

5/5

Trustpilot

Berkeley Homes made our move so easy

Our experience with Berkeley’s has been brilliant. The sales team have been so helpful, and pleasant, the build and Spec is of very good quality, the builders themselves are very pleasant and acknowledge you when you pass. So very pleased with our new home

Mrs · 9 June 2022 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

5/5

Trustpilot

Legal Completion with additional cost

Overall positive experience for me but the end part during completion, I wish that more information such as additional costs due to contract extension can be made known earlier so I can do something about it instead of just paying passively. All critical dates with cost impact should be provided upfront to the buyer.

Tian · 9 June 2022 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

5/5

Trustpilot

My overall experience with Berkeley has…

My overall experience with Berkeley has been very satisfied. Right from the beginning during the buying process the Sales Representative was very helpful. Although there were some hiccups on the material of facade of the property we had chosen, it was finally resolved by the customer service team. They have done a very good job in keeping communication with us on the progress of construction and willing to spend extra effort to help. They have given me the impression that they take customers satisfaction seriously. As such I have no hesitation to recommend Berkeley to friends.

Edmond · 6 June 2022 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

1/5

Trustpilot

Beaufort Park is managed by RMG very…

Beaufort Park is managed by RMG very dissatisfied with them . Crime is so bad and people suffer with leaks and lack of security they are not to trust only interest in money easy money and lie to residents .

Thomas · 5 June 2022 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

5/5

Trustpilot

Very Good service. The whole process from very beginning…

The whole process from very beginning to completion is smooth, and the staffs from Berkeley to show me the progress of the apartment time by time with photo.Finally the whole project on time and no delay. One suggestion better contact owner not only English also others say Mandarin or Cantonese language.

Jimmy · 24 May 2022 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

4/5

Trustpilot

Except the payment and completion…

Except the payment and completion experience, I am very satisfied with the customer service. There was no special consideration on my payment progress to be deferred given my medical condition during hospitalization period (ICU), on compassionate ground. I was upset and reminded by your team of strict adherence to the deadline to make second 10% payment promptly and also complete the unit timely otherwise deposit of 20% will be forfeited. That forced me to struggle through the hospitalization period to ensure the second 10% payment successfully released to you and also due to the delay in my mortgage loan application, I was further pressed to sign a supplemental agreement with the developer to ensure completion. What I am trying to say is this, sometimes rules are dead but people are living and if you want to please your customers you got to consider your purchasers difficult situation and support be given without using the contractual term to press your purchaser who was hospitalized.

Chew · 19 May 2022 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

5/5

Trustpilot

The environment of the housing estate…

The environment of the housing estate is beautiful and natural. During the purchase of the unit, the customer service was very efficient and patience to followed up on my request.

Hazel · 19 May 2022 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

3/5

Trustpilot

Room for improvement

It was my first time to purchase property in UK . I have chosen Berkerly because my agent in Hong Kong told me that the quality and the after sale service was compared better and higher than other developer companies in UK . As for the quality itself, it is not the right time to rank now since I haven’t seen my property by myself after the completion and it needs to go through the rainy seasons to test if any water seepage found in the apartment. However, two experiences were not so good . 1) why leave the washing machine not equipped with. It makes me waste much time to purchase when my tenant ask to . I am the foreign buyer and not convenient for me to purchase outside Hong Kong. 2) My tenant told me that a minor damage was found near the door entrance. He moved in 19 days after the completion and I think Berkeley should be liable to take care of this repair . Unfortunately, I only got the reply from your staff that Berkeley would not consider the repair since my letting agent hasn’t written down on my behalf in the defect list.

GetGround · 6 May 2022 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

5/5

Trustpilot

Amazing company

Amazing company, from start to finish. They helped with all my questions big or small and never made me feel like an idiot. They made everything so personal, best decision I could have made. The quality and finish is great, and they all go over and above to help.

Anna · 3 May 2022 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Berkeley Homes East Thames Ltd

Which Berkeley Homes East Thames Ltd office has the most reviews?

London (Kidbrooke Village Sales & Marketing Suite) has the most, with 540 reviews rated 3.8 out of 5, followed by London (Royal Arsenal Riverside) with 500.

Where are the Berkeley Homes East Thames Ltd offices?

The three Berkeley Homes East Thames Ltd offices, by town:

Reviews may appear on more than one platform.

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