5/5
TrustpilotGood design and excellent customer…
Good design and excellent customer services which made me satisfied as an international buyer.
Trusted Agent profile
Berkeley Homes East Thames Ltd estate agents in London and Royal Arsenal Riverside
★★★★★
542 reviews across 3 offices and 2 platforms
Berkeley Homes East Thames Ltd has three offices, in London (two offices) and Royal Arsenal Riverside. Together they have 542 reviews on two platforms, rated 3.8 out of 5 overall.
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Our offices
Berkeley Homes East Thames Ltd's three offices, most reviewed first. Each has its own page.
- Berkeley Homes East Thames Ltd London (Kidbrooke Village Sales & Marketing Suite)Kidbrooke Village Sales & Marketing Suite, 5 Pegler Square, SE3 9FW540 reviews · 38 on Google (3.7)21 in the last 90 days
- Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)Royal Arsenal Riverside, SE18 6FR500 reviews · 0 on Google16 in the last 90 days
- Berkeley Homes East Thames Ltd Royal Arsenal RiversideSales and Marketing Suite address:, Imperial Building, No.2 Duke of Wellington Avenue, London, SE28 0FA495 reviews · 0 on Google17 in the last 90 days
Latest reviews from every Berkeley Homes East Thames Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotI just bought a property in Kingston
I just bought a property in Kingston. A lovely experience and a lovely apartment. I found the sales team very effective and professional. I would definitely recommend St. George's to any one who wants to buy an apartment. Reiss was very supportive in handling matters concerning the apartment I bought.
5/5
TrustpilotReiss Mant, customer service team
I am from California. I knew not much at all about UK. Reiss Mant (customer service team) helped and informed me about every detail along the way. He helped to coordinate the furniture moved in. So, i am able to sleep in my new home, the day i arrived in London. It's just amazing!
5/5
TrustpilotFantastic experience for first buyer
Rating only, no written review.
1/5
TrustpilotPoor Quality, Below Expectations
The quality is below my expectations. Bad laminated floor installation. Not soundproof windows. Also, the completion date was delayed. No proper ventilation system installed even though much cheaper developments have. It’s overpriced.
1/5
Trustpilotdont trust what you are being told!
Our initial experience with Berkeley Homes was very positive when we bought a flat in Trent Park in March 2021. However I need to warn everybody to be very careful about believing anything listed in the sales material as being part of the package. A key feature and selling point in the material and in every conversation during the sales process was the swimming pool and at no point was it mentioned that it would not open that summer. As it turned it didnt open that summer, nor the next summer except for a few weeks from the end of August. Berkeley is refusing any compensation for mis selling with the argumentation that we didn't insist on getting this feature as a condition of contract. In my eyes this is a clear case of mis selling and I warn everyone considering a Berkeley home to get every selling feature included in the contract or you can never be sure when the various promised features will materialise. On top of this the lack of information during these 2 years have been glaring and shows the weakness in the communication from Berkeley HQ
5/5
TrustpilotTake good care of customers’ need and…
Take good care of customers’ need and feeling, while at the same time providing professional and efficient service.
5/5
TrustpilotExcellent service by Berkeley Group
We recently completed the purchase of our new apartment built by Berkeley homes. The process of purchase was easy and the service provided by the sales consultant and after sales consultant were second to none. The quality of the build and finishing are excellent. We would not hesitate to recommend Berkeley Group to our friends and family or anyone wishing to purchase a new property
5/5
TrustpilotGoooooooooooooooooood
Rating only, no written review.
5/5
TrustpilotGreat service, thoughtful people 👍🏽
Our overall experience was absolutely amazing from sales through completion to settling in. There was great communication every step of the way and the transition was quite seamless. Both the sales and aftercare teams were cordial, helpful and very responsive. They put a special touch every step of the way and they were always happy to help. I was most impressed by their personalized welcome cards, the very thoughtful gift left for us in the apartment and the support provided to help us settle in without any hitches. I would definitely recommend their services to everyone looking to buy a home.
4/5
TrustpilotGenerally a pleasure to deal with
Just purchased an apartment with Berkeley and overall very happy with the quality of the build, with relatively few bits of snagging required post completion. The run up to completion could have been a little better though, having raised an issue with the bathroom light not turning off properly, about 6 weeks prior to completion - however, only after completion did it get fixed. The air filter in the apartment also hadn’t been cleaned before my moving in, which for an apartment whose bedroom does not have an opening window to let fresh air in, was suffocating to say the least. Again, remedied rather quickly post completion but would have expected this to be cleaned beforehand, especially coming from such a prestigious name such as Berkeley! Overall I am happy with how Berkeley has handled the process pre and it post completion, and would highly recommend over other developers.
5/5
TrustpilotGreat experience and felt supported the…
Great experience and felt supported the whole way through!
5/5
TrustpilotI recommend Berkeley Homes to everyone…
I recommend Berkeley Homes to everyone who whants a house or an apartment which is built to high standards and with care. Also the employees of Berkeley Homes at Trent Park, went out of their way to help us in the purchase of our apartment, especially Adam, Linda, Phoebe, Tony and all the others that I don't recall their names. Thank you all for doing an excellent job.
5/5
TrustpilotThe customer service is great
The customer service is great, with quick response to my concerns & problems
5/5
TrustpilotVery helpful stuff and great service
Rating only, no written review.
5/5
TrustpilotPurchased a fabulous property and have…
Purchased a fabulous property and have received the best service. Very happy customer!
5/5
TrustpilotGenerally it’s quite good purchase…
Generally it’s quite good purchase experience about all the staff and especially sales manager Kai.
5/5
TrustpilotPerfect
Perfect. High quality, staff responsive, well managed
5/5
TrustpilotSmooth and attentive all the way…
Smooth and attentive all the way through the process. Top marks to all Berkley colleagues 👏
1/5
TrustpilotAVOID - poor homes and rude manager
Houses were built to poor standard, I have experienced no end of problems since moving in. When I raised this, Customer care manager was incredibly rude. Such a shame as their houses are not cheap. AVOID AVOID AVOID. I wish I could go back and avoid this dreadful company!!
2/5
TrustpilotConcierge like to go round taking…
Concierge like to go round taking pictures of peoples balconies just for having a couple bits of washing on their, even though we are in an energy and environmental crisis. Service charge is a rip off as well. Its not great. Don’t bother. Freehold> leasehold all the way.
5/5
TrustpilotIt is friendly and reliable
Rating only, no written review.
3/5
Trustpilotcustomer care - disappointing
Positives:I think their sales and marketing team is excellent. Quality is generally reasonable tooNegatives:Unfortunately my experience with their customer care is hit-and-miss. I had one good experience where they answered my question quickly but another when I was asking about striker plate for my door which they completely ignored me. This is quite unfortunate given any goodwill built disappears the moment issues happens
5/5
TrustpilotWonderful experience
Berkeley has excellent customer service team.Sarah and Hannah are very helpful and professional. I really appreciate it. Highly recommended.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Berkeley Homes East Thames Ltd
Which Berkeley Homes East Thames Ltd office has the most reviews?
London (Kidbrooke Village Sales & Marketing Suite) has the most, with 540 reviews rated 3.8 out of 5, followed by London (Royal Arsenal Riverside) with 500.
Where are the Berkeley Homes East Thames Ltd offices?
The three Berkeley Homes East Thames Ltd offices, by town:
- London (Kidbrooke Village Sales & Marketing Suite): Kidbrooke Village Sales & Marketing Suite, 5 Pegler Square, London, SE3 9FW
- London (Royal Arsenal Riverside): Royal Arsenal Riverside, London, SE18 6FR
- Royal Arsenal Riverside: Sales and Marketing Suite address:, Imperial Building, No.2 Duke of Wellington Avenue, London, Royal Arsenal Riverside, SE28 0FA
