5/5
TrustpilotGreat team work
Great team workGreat service Great costumer serviceEveryone is very nice and prompt to help
Trusted Agent profile
Berkeley Homes East Thames Ltd estate agents in London and Royal Arsenal Riverside
★★★★★
542 reviews across 3 offices and 2 platforms
Berkeley Homes East Thames Ltd has three offices, in London (two offices) and Royal Arsenal Riverside. Together they have 542 reviews on two platforms, rated 3.8 out of 5 overall.
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Our offices
Berkeley Homes East Thames Ltd's three offices, most reviewed first. Each has its own page.
- Berkeley Homes East Thames Ltd London (Kidbrooke Village Sales & Marketing Suite)Kidbrooke Village Sales & Marketing Suite, 5 Pegler Square, SE3 9FW540 reviews · 38 on Google (3.7)21 in the last 90 days
- Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)Royal Arsenal Riverside, SE18 6FR500 reviews · 0 on Google16 in the last 90 days
- Berkeley Homes East Thames Ltd Royal Arsenal RiversideSales and Marketing Suite address:, Imperial Building, No.2 Duke of Wellington Avenue, London, SE28 0FA495 reviews · 0 on Google17 in the last 90 days
Latest reviews from every Berkeley Homes East Thames Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot1/5
TrustpilotBought a new home with three severe…
Bought a new home with three severe problems. Uneven floors. I know there's a tolerance but I'm surprised by how an issue that a spirit level check can find out is ignored. Water leak on the first floor bathrooms. water comes in through the ground floor kitchen lights one week after move in. They refuse to replace the carpet and flooring. Sealants and grout start to fall out in kitchen and bathrooms. Slow response from them after complaint.
5/5
TrustpilotBerkeley ensures to make you feel like home
After raising some concerns, they were very fast at responding to them (within the week). In terms of quality, I have realised that they have high standards compared to other developers and have great sales people. In terms of area, Southeast London is a regeneration area and makes me feel insecure, despite the CCTV and concierge. But it is something I already knew by picking this place. Shoutout to Grace Wong, she makes sure you feel welcomed and special for your new place
1/5
TrustpilotVery bad experience.
Very bad experience.I moved into a newly built flat in east London. The heating system is rubbish and the stalk effect is hugely noisy
1/5
TrustpilotPoor quality for brand new flat
We moved into our brand new flat （Grand union) near Wembley in October, but within two months there were so many defects in our flat. The floor heating does not work from the time of check-in. The property has sent workers to repair it five times to make it work. The light in the closet is broken, some of the outlets in the bedroom are broken, and unexpectedly the handle on the front door broke within a month. Recently, when we taking a bath, the hot water will suddenly become cold. Two groups of people have been sent, but it is still not fixed. I thought Berkeley was a very big real estate company, but the quality of the houses was really really BAD!!!
5/5
TrustpilotAn outstanding level of customer service for a reputable developer.
The post sale and customer service teams were great. They were extremely responsive, friendly and helpful.
1/5
TrustpilotBerkeley Homes talk rubbish
Berkeley Homes have just bought up swathes of greenfield land adjoining the village I live in, and are planning to triple it in size by building 1,800 houses, wanted by no-one here. So why does their website say 'We are committed to creating a better environment within our developments and in the areas that surround them. That's why we build on brownfield sites whenever we can, bringing new life to disused and unloved spaces. We take care to protect the natural environment and enhance biodiversity'. They clearly do not care about any of these things.
5/5
TrustpilotVery professional service from the…
Very professional service from the start to completion
5/5
TrustpilotGreat reputation of Berkeley,
Great reputation of Berkeley,Meeting of timelines and deadlines,Friendly and very supportive customer service team,High quality and satisfactory pricing policies of properties.
5/5
TrustpilotA confident and friendly sales team who…
A confident and friendly sales team who despite some difficulties l encountered were always helpful and positive The property is very eco friendly
4/5
TrustpilotA job well done by Berkeley Homes, but a small gap to becoming perfect.
In our journey to purchase an off plan property in Sunningdale Park from Berkeley Homes spanning over a period of some 14 months from reservation to completion in October 2022, our overall experience with the sales team and the post contract exchange support provided by Customer Relations was great. In particular, our request for the legal completion of the purchase to be effected on a specific date was nicely accommodated to fit in our special circumstances. However, there were some rooms for improvement on the post completion customer services provided so far. In particular, the lack of understanding on the issue and implication of proposing to install a joint mounting post for the two EV chargers serving our freehold detached house and our neighbour’s freehold detached house in order for Berkeley Homes to fulfil their obligation making “provision for EV charging” in the sales specifications. The issue has subsequently been resolved after going through a number of email exchanges with Customer Services, including escalation to their more senior officer. Also, the follow up actions in response to our enquiries could be cosier. In the 5-star scale, we would rate the post completion customer services that we have received so far is 3-star.
5/5
TrustpilotThe aftercare at Berkeley homes is…
The aftercare at Berkeley homes is exceptional. There is nothing the team won’t do to help or accommodate. Even the smallest thing is ever too much. Yes there were a few small issues when we moved in (very minor and not worth mentioning) but they were sorted immediately. From the moment we moved it we were made to feel part of the Berkeley family. A beautiful hamper full of local produce, a bouquets of flowers and a stunning candle. And just recently Christmas calendars for the children and a New Home decoration for our tree. It’s the small touches that make a big difference.
5/5
TrustpilotHighly satisfied with Berkeley Homes
Highly appreciate with the works of sales team as well as the customer service team members. They always provide me updated information and try their best to meet my request. Of course the most important thing is the good quality of the house and their brilliant follow up services for defects found.
5/5
TrustpilotSales person provided excellent…
Sales person provided excellent information to each flat setup. And detailing all facilities inside/outside of the building.
5/5
TrustpilotGreat service with excellebt build…
Great service with excellebt build quality. will definitely recommand to others!
5/5
TrustpilotA Great Human Asset in your Company
Tanya helped me with the selection of materials like those for the doors and the carpets patiently. She also helped me arranged the workers for the installation of curtains and the house cleaner to collect the keys to the house. She also helped me settle the issues of applying for public utilities like water, gas and electricity. She also makes use of her off working hours to help me settle everything related to my house and answer all my questions in WhatsApp. So she gives me strong confidence of your company and the condition of my house. Thx a lot for arranging Tanya to ease my worries. Thanks a billion🙏😊
1/5
TrustpilotThe worst company to potentially work…
The worst company to potentially work for. The whole process took around two months- interviews, then being formally offered a position. They offered me the position (a conditional offer- proof of right to work, references, passed vetting and DBS checks) given a contract, which was signed- then handed in my notice. Was pushed to start before the Christmas period, they approved the resignation and gave me everything that I needed to do before my start date- then two weeks before I am due to start, they withdraw their offer due to ‘financial climate’ and not being able to pay my salary as I am ‘too skilled’- left me with no secure job before the Christmas period. The worst company to potentially work for, have no compassion or care- then tried to turn it all around on me saying I shouldn’t have handed in my resignation. The worst company to work for! Do not join Berkeley!!
5/5
TrustpilotFrom start to looking to actually…
From start to looking to actually buying my first place Berkeley Homes whole team have been great helping me out and keeping me updated with things amazing sales and customer service whit the whole team
5/5
TrustpilotNice Apartment!!
Nice Apartment!!! very good service throughout starting to end of the purchase.
4/5
TrustpilotNoisy tenants
I live in a 2 bedroom end terrace house built in 2016 by Berkeley, I’m at a wits end because our neighbour who are tenants have kitchen cupboards on the other side of our internal wall , you can hear everything through it I’m starting to believe there is nothing between we’re other neighbours never have a problem can I find out if there’s anyway this can be investigated as there’s something wrong thank you
5/5
TrustpilotVery efficient development and customer…
Very efficient development and customer care manager is an asset for Barkley’s home and customer.He listen to customer and makes everyone easy which is very helpful for us as customer.
5/5
TrustpilotI am completely satisfied with my new build house by Berkeley Group
I am completely satisfied with the overall experience I received throughout the purchase, completion and defect resolution process. It is a very delightful journey of property purchase, especially to people who move to a new place (country) like us. Special compliment to Seema (Senior Customer Relations Manager), Jemima (Customer Service Manager) and Clive (Customer Service Manager), we were so impressed by the warm welcome that we received from all three of them upon completion. Following by a thorough home demonstration by Clive, it definitely helped us to settle down nicely. Although there was a roof leakage and some minor defects in the house which brought us slight inconvenience, we were still very impressed by the prompt reactions of the customer service team, they handled our case seriously and help us to resolve the problem really fast that the leak seems never really happened. We are happy to have chosen to purchase Hartland Village as our new home in UK and are truly grateful to have Seema, Jemima, Clive and the wonderful CS team to take very good care of us. I have no doubt to recommend Berkeley Group to other family members and friends which I know. P.S. With my strong recommendation, my mum has actually purchased a house in Phase 2 of Hartland Village as well recently, she looks forward to start a wonderful journey of village life here soon.
4/5
TrustpilotNice experience
Nice experience, can be better but good enough.
5/5
TrustpilotI was surprised that the completion…
I was surprised that the completion date is much earlier than expected which is good. The overall interior design is appealing. If you can include a wardrobe in the second bedroom, it will be perfect.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Berkeley Homes East Thames Ltd
Which Berkeley Homes East Thames Ltd office has the most reviews?
London (Kidbrooke Village Sales & Marketing Suite) has the most, with 540 reviews rated 3.8 out of 5, followed by London (Royal Arsenal Riverside) with 500.
Where are the Berkeley Homes East Thames Ltd offices?
The three Berkeley Homes East Thames Ltd offices, by town:
- London (Kidbrooke Village Sales & Marketing Suite): Kidbrooke Village Sales & Marketing Suite, 5 Pegler Square, London, SE3 9FW
- London (Royal Arsenal Riverside): Royal Arsenal Riverside, London, SE18 6FR
- Royal Arsenal Riverside: Sales and Marketing Suite address:, Imperial Building, No.2 Duke of Wellington Avenue, London, Royal Arsenal Riverside, SE28 0FA
