Trusted Agent profile

Berkeley Homes East Thames Ltd estate agents in London and Royal Arsenal Riverside

3.8

★★★★★ Good

542 reviews across 3 offices and 2 platforms

Berkeley Homes East Thames Ltd has three offices, in London (two offices) and Royal Arsenal Riverside. Together they have 542 reviews on two platforms, rated 3.8 out of 5 overall.

Google logo

3.7 / 5

38

Reviews on Google

All 3 offices

Trustpilot logo

504

Reviews on Trustpilot

Business-wide

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Our offices

Berkeley Homes East Thames Ltd's three offices, most reviewed first. Each has its own page.

Latest reviews from every Berkeley Homes East Thames Ltd office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Good quality & good service of Berkeley

Berkeley is renowned in providing good quality & good services. They handover my new home on time, without delay. Excellent Sales & Customer Relations teams in my property site (Hareshill) - with quick response & never fail to update me the progress, responsible with good following up from the Customer Relations Manager during the whole process. The site Manager and the team here is also well experienced & helpful, as well as the Customer Service Team - they are efficient & tried their best to address and arrange the fix of the snags/defects after we moved in. Thank you all.

Kxomacyt · 3 October 2023 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

3/5

Trustpilot

No signboard for some flats, no delivery.

No signboard or excess for the delivery man for my flat, no way for a delivery man to know where I live so, I'm not getting mails for more than a month now and, I'm not the only one. I should have checked the window size on the layout that I was given. The window sizes are smaller then what we saw in the show flat. Apart from these two things everything else is nice. The quality of the work seems good.And my postcode is wrong on the Google maps.

Rohit · 3 October 2023 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

5/5

Trustpilot

Highly recommend Berkeley homes

The interior design of Berkeley homes is of good taste. Glossy simple patterned tiles, various grades of white coloured doors & cabinets, warm lighting give serene pleasure and calmness. Doors, windows, cabinets, carpets, mirrors, heaters and electric goods all work smoothly and clean on the date of completion. The selection of Huntley Wharf site is a good decision: away from town centre but still within walking distance to train station. Chocolate Island, it’s trees, the river and quite commercial buildings nearby have formed ideal residential environment.Berkeley staff are all heart warming attentive people. Particularly thanks to: - Ms Isabelle R, an experienced, tough and highly responsible project manager- Ms Bella Y, a polite, diplomatic, punctual and responsive customer service officer- Ms Ellis N, an experienced post sales customer contact officer- Excellent property management concierge team: Mr Adrian, Ms Zoe and Mr Mohammad - Mr Alfie, the new project managerI wish Berkeley more future success stories. ㊗️🩷👍

YY · 3 October 2023 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

2/5

Trustpilot

RMG, managers of Oval village, are very unprofessional. Total disaster

Initially I gave Berkeley Group 4 stars but reviewed down to 2 stars because their management company RMG is a total disaster. I invested in a BTL property by Berkeley homes called Oval Village. I bought it off-plan so didn't know RMG will be their managers. It's taking over 1 month to get basic info. They don't even know who in their office is responsible for what. They just keep passing the bulk back to the owners and developers. It almost feels like sabotage, otherwise just a extreme form of incompetence and lack of urgency.Oval village also don't seem to know what their responsibilities and have been unable to instruct their "management company" decisively.

ADE · 2 October 2023 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

5/5

Trustpilot

Grand Union excellence

People (sales, customer manager and onsite) are supportive, helpful and really willing to look at the root cause of any issues to prevent and resolve them as quickly and effectively as they can. They take time to listen and then act fast and effectively. Always being kind and making you feel special.The facilities are clean and the flat is so well designed and beautiful with all its little modern touches, that is impossible not to love it.

Silvia · 2 October 2023 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

4/5

Trustpilot

Green Park Village - New Home Experience

Green Park Village is a nice and good place to living in. The Customer Service team is great and provides good service to me before and after completion. Sarah and Rob were professional and supportive when I had questions. However, not to mention the 4-month delay in completion, our house had more issues than we have expected, for instance floor leveling, creaking stairs, and other cosmetic defects. Maybe Berkeley can further improve the work quality in future. Although Berkeley had been quite helpful to fix some of issues, the snags are still not completely cleared as of now nine weeks from completion. This may be due to inadequate staffing. Nick, a very good and quality staff, seems to be the only one fixing snags for the whole development. All in all, I hope the developer can resolve all snags within 3 months from completion.

Alison · 22 September 2023 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

5/5

Trustpilot

I had an issue with my shower only…

I had an issue with my shower only giving extremely hot water and no cold. I notified the concierge and was contacted promptly by KyrieshaHiscocks. She immediately apologized for the problem and sent a very competent Plummer (Loris) to fix it. What can I say-JOB DONE! I was very impressed with the efficiency, courtesy and professionalism of this response. Exceeded expectations!!

YA · 11 September 2023 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

1/5

Trustpilot

Terrible customer service

Same as some other buyers. They were incredibly nice before the review. After that, the people in charge have all disappeared. We have encountered some bathroom issues with their design failure. We’ve asked them to fix it for us. Unfortunately, it’s been over four months and we did not receive any response at all.

Doris · 6 September 2023 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

1/5

Trustpilot

Bad Customer service

i have a major leaking problem in the roof of the building which is affecting my flat, email was sent almost a month ago to CustomerServicewith no response even though it is a matter of urgency. called the office and left a number of messages with no call back. very bad experience

Eaad · 6 July 2023 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

2/5

Trustpilot

Low Quality Construction Material

I have moved in my property, developed by Berkeley Group subsidiary St Edward, for more than a year now. Progress in clearing up the snag list has been painfully slow. New defects pop up from time to time and the obvious reason for the delay is inadequate staff to carry out the defects rectification work, while new residents are moving in at a steady rate. There was a leakage of the heating pipes in the last cold season which I had to report directly to their Quality Manager to acquire their attention and immediate action as the customer services has no particular feeling to a leaking pipe and the increasing damage it causes every day. Recently, the bathroom stainless steel faucets which were unbranded, has started to tarnish within one year. After reporting the problem, nobody come for an inspection, and the developer alleged that corrosive material had been used on the SS surfaces. This upsets my common sense as we only used common household bathroom cleaners, and corrosive chemicals is particularly difficult to procure in UK. Makes me believe that Berkeley Group has used cost-cutting substandard materials in their construction work. They will get away if no problem occurs in the first 2 years warranty period and the longer term is the customers’ problem. I originally thought that buying a more expensive property will guaranty better quality. Now I am not at all convinced that I had made the right choice in this purchase.

A · 20 June 2023 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

1/5

Trustpilot

Don't Buy From Them!

Don't Buy From Them!It was fantastic only when I signing the contract and they hand over to me. I still remember how they were so sincere and efficient to urge me to write them a customer review.After that, it is a nightmare. I live in Wimbledon, a new built development. They provide me warranty of the flat. Yes, they do a promise but every single fixation for as simple as sink plug replacement or complicated as balcony glass, it takes at least months or up to years still outstanding. They usually don't make advance appointment and pop up. Even I tried to make it, they always missed without notice.

An · 14 June 2023 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

1/5

Trustpilot

ABSOLUTE SCAM!!

ABSOLUTE SCAM!!! ONCE THEY HAVE CONNED YOU OUT OF YOUR MONEY FOR IMPROPERLY BUILT “HOMES”, YOU WILL ONLY EXPERIENCE TOTAL LACK OF ACCOUNTABILITY AND GASLIGHTING FROM THEM!!! THEY SHOULD BE MADE TO PAY BACK EVERYBODY THEY HAVE EVER SOLD PROPERTY TOO AND LEGALLY SHUT DOWN!!!

Anja · 6 June 2023 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

1/5

Trustpilot

“ A tale of two cities” Berkeley Westminster/ Lambeth

“ A tale of two cities” I lived in Westminster through “Dolphin intermediate housing in a 60+ apartments where some were affordable housing with the same super quality fitting. (I agree equal chances) in a brand new building where I stayed I a quality built which was cleverly designed with huge space and lots of quality workmanship & materials .. hats off to Berkeley & Dolphin who treated people equally from application to end of 7 year lease. We have now purchased a two bedroom property in Lambeth so excited at the time but sadly home it maybe one day for us in the experience of buying to today (Easter 2023) with Berkley home through Peabodys has been an experience you do not want. We would persuade anyone (but we are all different so their choice & I hope a good one ) to avoid Peabody shared ownership (this is my experience only) now merged with “Catalyst”.I’m not sure it’s the merger or change in how people are treated/customer service (I admit gladly we have the most amazing concierge service I have met ….. it we found out they are temporary !) *The quality fittings & design are badly designed & poor. *Catalyst/ Peabody, the whole selling process (longer for various reason & ill-health was appalling & threatening. *After being forced to move in ( 2 x rents mortgages payable when agreed as they said “ to help me”. As their deadlines looked so did the way they used threatening tactics and as mentioned it was a longer process & whatever hea* I moved in & that’s when you find out the quality, snagging, everything was none-urgent issues. * sound proofing between the bedroom next to the kitchen/lounge due to no door or section is opening (no privacy either) but you cannot knock a nail or change as that voids your warranty in the first 24 months. * there are two white cheap light fittings just dangling (not LED spots) in both bedrooms. * None of the doors for & poorly finished (unlike previous Berkeley that had contemporary inner doors) no doors fit or close properly. * just yesterday the shower (wall system not not water system ) broken. * again yesterday the toilet either barley flushes or does not. * only one bedroom has fitted wardrobes .. er why…. Even though it’s the larger of the two bedrooms. * the bathroom cabinets has half a door on the smaller side & the only way you can change height of glass shelves is to dismantle the door … & why have one door anyway with dated holders that hold the mirror in place which are known for going rusty. * No under or upper LED’S around bathroom cabinets. * The built-in wardrobes in the one of the bedroom, the middle securing screws (with few cloths hanging ) have come completely out. * a common resident issue is the thermostat (which should be “smart” & entry phone are the most confusing the entry thermostat is at waist level! Why ? (While the fridge top shelf is too high to reach .. go figure. * I was told & informed in front of numerous first time viewers that we had air conditioning & this would be the only block up “ever” get it.it’s an air flow system. * the bedroom with no built in wardrobes does not have a TV inlet/out let plus no USB plugs which the other bedroom has lots on either side of the bed, while the poker on has sockets but sold & marketed as a two bedroom apartment.. why the minor cost to install such things not included. * maybe this is normal or a Peabody thing that Berkeley designers were told to cut cost………* No Berkeley project site manager has even contacted us, the last place they were there on site for 12 months checking & rectifying until it was problem free & Berkley along with Dolphin living were exceptional on every level. * there was room to extend the kitchen by one short or long unit, instead they left a blank space … for what . We already have built-in appliances. * THE GOOD THINGS: as there are : the concierge team are too, the views with a hope of no high rise is wonderful, the top floor garden is professionally & well designed, stil not finished so a hope for water & a meadow like area would be forward thinking, the entrance is week furnished & welcoming, if they take away all concierge then it will lose its welcome & safe spot as the small entrance is on the main road (you don’t want it to turn into a poor man’s entrance (now banned) like companies have exploited. ** the main sadness is the quality of the finish & the poor design thought , for a place that cost a lot of money Berkeley & Dolphin offered a first class experience from reserving to leaving what was a “Home”.* why did I buy this place, I believed in the Berkeley product and the way Peabody used to care & I have been waiting for this development for many years from planning to completion.., Would I buy, who owns the failures lay as I still cant contacts to escalate the more important issues.Maybe the next “Zone” at Oval will be a good one for you.

Paul · 10 April 2023 · Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Berkeley Homes East Thames Ltd

Which Berkeley Homes East Thames Ltd office has the most reviews?

London (Kidbrooke Village Sales & Marketing Suite) has the most, with 540 reviews rated 3.8 out of 5, followed by London (Royal Arsenal Riverside) with 500.

Where are the Berkeley Homes East Thames Ltd offices?

The three Berkeley Homes East Thames Ltd offices, by town:

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent