Trusted Agent profile
★★★★★
542 reviews across 3 offices and 2 platforms
Berkeley Homes East Thames Ltd has three offices, in London (two offices) and Royal Arsenal Riverside. Together they have 542 reviews on two platforms, rated 3.8 out of 5 overall.
Berkeley Homes East Thames Ltd's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
TrustpilotDisappointed with our new Move
Sales team & After sales team have been amazing . Lots of snagging issues that are getting resolved slowly . This is not down to sales team. Some areas of our Apartment looked rushed and not completed properly . Felt Berkeley were very dismissive with some things that we asked to have and we agreed to pay for . We love our new home but feel that some of the above issues have taken the shine off of it .
5/5
TrustpilotFirst purchase experience of a house in…
First purchase experience of a house in the UK, very customer centric experience, such a good journey from the start with lots of online communication till the physical contact of house handover. My wishes and requests were well taken care of . Good quality of property and friendly customer services. Highly recommend!
5/5
TrustpilotExceptional service from start to finish
Great customer service right from the initial conversation through to post-completion. Special thanks to Rizwan Ahmed and Grace Wong for all the extra effort they put in. Exceptional work from both; I couldn't have wished for a better experience. I would definitely recommend buying a property with Berkeley.
5/5
TrustpilotReally happy with the purchase of our new Home
Really happy with the purchase of our new home. All Berkeley different departments from exchange to completion and after completion services the stuff were always available to assist with any queries or issues appear during the process.
4/5
TrustpilotOverall Good
Overall Good, just the construction is a bit annoying
5/5
Trustpilot5 star only gives to Alfie at Horlicks…
5 star only gives to Alfie at Horlicks Quarter, he did the work that is not his responsibility, he is the best
1/5
TrustpilotNot a family friendly enironment!
I got a fine and notice of breach of lease saying my kids playing were "playing" in the communal podium garden even though we were out the whole weekend on the date of the notice. Despite numerous attempts to speak the Rendall and Ritter to try get evidence of the incident I just get ignored. This is not a community environment which Berkeley is advertising. Conciege are also been bullied by one resident who complains about everything and the kids in our complex are too scared to even go outside because of this! I am now considering moving out and getting a freehold so my kids can have a better lifestyle.
5/5
TrustpilotThe Berkeley homes group staff were so…
The Berkeley homes group staff were so helpful & courteous with the the purchase of my new home , plus the workmanship quality excellent, a Great experience all round, Thank you to all at Berkeley Homes .
5/5
TrustpilotRating my questionnaire experience
Rating my questionnaire experience Swift questionnaire giving me space and time to give honest feedback.
1/5
TrustpilotPoor construction, caused me lose everything
My house burnt down, because of terrible construction, which has been proven and they refuse to take responsibility, even though I lost everything! Do not buy from these people!!!!
5/5
TrustpilotI’m extremely happy with Berkeley…
I’m extremely happy with Berkeley professional service rendered to an overseas buyer like myself. Despite some hiccups caused by third party, Berkeley has came forward with unwavering support to facilitate my takeover. Heartfelt appreciation to their concierge especially! Thank you Zak!
5/5
TrustpilotExcellent service
Excellent service, matched my expectation.
5/5
TrustpilotGreat experience
Overall a great experience buying a property from them. There was a person in the customer service team who was a little argumentative and pushy but the rest of the team was a pleasure to work with. They made the whole experience effortless.
5/5
TrustpilotI’m satisfied with the process of buy…
I’m satisfied with the process of buy an apartment from Berkeley Group, especially for Debbi’s efficient communications and support. Thanks!
4/5
TrustpilotExcellent sales experience and good…
Excellent sales experience and good communication up to completion. I love my apartment. Some snags that have taken a while to rectify and some things, for example, EV Charging, not ready yet. Communication since completion has been variable, some people have been truly excellent, others less so. Builders onsite are very courteous and the good communicators have been very kind and helpful. The planting in the development is beautiful.
5/5
TrustpilotProperty purchase experience
Overall purchase experience with the Berkeley Group is good. Property quality is good. Customer service team is professional with prompt respond every time when help is needed. I will recommend to the one who is looking for new build property. Berkeley will provide a tailor-made solution to you.
5/5
TrustpilotExcellent care.
Rating only, no written review.
5/5
TrustpilotPerfect and nice
Rating only, no written review.
3/5
TrustpilotMy new Berkeley home experience
I have just bought a new build from Berkeley and on the whole the experience has been okay. I initially had some issues when I reserved the plot but this was due to one member of staff not Berkeley Group in general, but it has soured the whole experience. I was kept informed as to how the build was going throughout which was good. The build itself was rushed at the end, (as I believe they are prone to be), but as I wasn't in a major rush to get in I would have preferred a little more time and care taken on the decoration inside. On completion there was a lovely welcome pack which was a very nice touch. My snagging list is fairly extensive but most are minor decoration issues due to it being rushed at the end, but these are booked in to be sorted. So in general my experience has had ups and downs. I'm not sure I would buy another new build but if I did I would probably choose a Berkeley home again as you get a lot more as standard than a lot of their competitors.
4/5
TrustpilotHighly recommended
I have had a pleasant experience of purchasing a new property from Berkeley. Their staff were all friendly and responsible. I would definitely recommend Berkeley to anyone who is looking for a new house in the UK with the best quality.
1/5
TrustpilotNo honesty or integrity, poor client service
Hired Berkely group to deal with a purchase. Before paying a deposit I asked them multiple times if the solicitors they were referring me to was accredited to Governments's help to buy (HtB) scheme, they confirmed they were. The solicitors who they referred me to maintained they were accredited and even provided me the name of the person who was accredit. After several months it turns out they were lying and that person has never even sought accreditation, which meant that I could not use them as solicitor to be eligible for a HtB purchase. This significantly slowed down my purchase.After changing solicitors, Berkely are still refusing to refund me for work they carried out/initial deposit, even though they gave me misinformation, so I'm left out of pocket. Awful client service, takes weeks to respond, no accountability. They are very cheap but you get what you pay for I guess.
5/5
TrustpilotBrilliant
Our experience with Berkeley’s has been brilliant. The sales team have been so helpful, and pleasant, the build is of good quality, the builders themselves are very pleasant. So I am very pleased with our new home.
5/5
TrustpilotExcellent design and quality home
Excellent design and quality home. Friendly and professional team. A lovely and easy new home journey. Thanks Berkeley Home.Mrs SZE Highwood Village Horsham
5/5
TrustpilotBerkeley Homes do it right
Berkeley Homes really helped us to settle in quickly and to start really enjoying our new property in its perfect location
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
London (Kidbrooke Village Sales & Marketing Suite) has the most, with 540 reviews rated 3.8 out of 5, followed by London (Royal Arsenal Riverside) with 500.
The three Berkeley Homes East Thames Ltd offices, by town:
