5/5
TrustpilotThey have stood by their product and…
They have stood by their product and fixed all snags. They have been amazing.
Trusted Agent profile
Berkeley Homes East Thames Ltd estate agents in London and Royal Arsenal Riverside
★★★★★
542 reviews across 3 offices and 2 platforms
Berkeley Homes East Thames Ltd has three offices, in London (two offices) and Royal Arsenal Riverside. Together they have 542 reviews on two platforms, rated 3.8 out of 5 overall.
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Our offices
Berkeley Homes East Thames Ltd's three offices, most reviewed first. Each has its own page.
- Berkeley Homes East Thames Ltd London (Kidbrooke Village Sales & Marketing Suite)Kidbrooke Village Sales & Marketing Suite, 5 Pegler Square, SE3 9FW540 reviews · 38 on Google (3.7)21 in the last 90 days
- Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)Royal Arsenal Riverside, SE18 6FR500 reviews · 0 on Google16 in the last 90 days
- Berkeley Homes East Thames Ltd Royal Arsenal RiversideSales and Marketing Suite address:, Imperial Building, No.2 Duke of Wellington Avenue, London, SE28 0FA495 reviews · 0 on Google17 in the last 90 days
Latest reviews from every Berkeley Homes East Thames Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotReview of Trust Pilot
The Trust Pilot interviewer was very professional. She was empathetic, understanding and you felt she wanted to produce a true and honest report of our views of the Berkeley Group flat we have recently moved into.
1/5
Trustpilotour Berkeley flat dangerous fire risk
our Berkeley flat in Deptford has been found recently to have absent fire breaks.The building has been deemed a fire risk.The cost of installing fire breaks is huge.we asked Berkeley to sort it out.But sadly they have not offered.they should be ashamed of themselves.
5/5
TrustpilotDedicated and supportive
Dedicated and supportive, the Berkeley team is always genuinely available, responsive and here to help find workable solutions to any issue you may face throughout every step of your purchase. A seemless and stress relieving experience. Thank You.
1/5
TrustpilotSad and disappointed experience
I and my family are living in a development built by Berkeley Homes and they are our freeholder. We found that there has been serious security problem, ie the management agent allowing outsiders entering our property and even people taking drugs in our development. Cleaners are not cleaning the rubbish. Some concierge staff shout to polite and timid residents, whereas they are oblivious to those whose behaviour are anti-social. They allow strangers to come in our development, randomly dropping boxes in front of our homes, when the real owners lose their delivery items, the concierge accuse the residents as thieves. No regard to hygiene especially during now during the Covid-19 pandemic. The management team so-called spell out some rules but they are the rule breakers rather than keepers. They even allow someone sleeping at the entrance of the development. We complain to Berkeley Homes but they turn a blind eyes and even say that: “I am satisfied with the management team”. Hugely regret and disappointed. I share this pain here is because for those of you who consider buying or renting or living in their development, think before you act. Everything I say here are very truly skin of the game.
5/5
TrustpilotThe builder excel from other builders…
The builder excel from other builders like Bovis or Linden and by far from persimmon, it's just not about the full experience from beginning to the end of your transaction. It's also the quality you will see when the new property it's ready for you.Money well expended and very recommended.
5/5
TrustpilotVery helpful
Very helpful! Have gone over and above expectations to help and assist with everyhing!
5/5
TrustpilotGreat expectations
As a first buyer you never really know what to expect from a development. I did not expect the welcome phone call just before completion, I did not expect the lavish welcome gifts that I received when I collected the keys; nor did I expect phone calls from the head of customer services making sure if I had settled in okay. At the development I am in, there seems to be a real sense of community and care, not just towards the residents but for the wider environment. I feel that I’ve totally lucked out with my apartment & development and I know that I’ll enjoy continuing to live there.
5/5
TrustpilotAmazing team and services
Very happy with all the support from Princes Chase . Very nice development , very supportive team . Nicola, Sally and Chloe all been with us all the way in our stressful process . Our completion day was very well organised and the house was exactly how we expected . Any issue we had after completion Berkeley been very supportive . Highly recommended .
5/5
TrustpilotOutstanding service and quality
Just purchased a property from Berkeley, they have lived up to their existing outstanding reputation. Their teams from sales to after care have all been super friendly, helpful and efficient. Their service is 10/10 for me.Not only that, the quality and design of the build is very high and has left me very impressed.Would highly recommend a Berkeley home to everyone!
5/5
TrustpilotGreat Purchase from a perfect contractor.
The whole process of buying my first investment property was made so much easier by the whole Berkeley homes team from initial interest to hand over. I had a great on-site manager called Leonardo da Silva who went out of his way to make the whole process as pain free as possible.
5/5
TrustpilotMy experience of buying from Berkeley…
My experience of buying from Berkeley homes has been excellent, from sales through to handover and beyond has been stress free and the quality is top notch. All in all I would recommend them to anyone.
4/5
TrustpilotBerkeley Homes survey review.
It would be good if you send a text msg before the call to check whether it's OK to call especially for overseas surveys. Luckily I can take the call. Generally I am happy with my purchase and it's quite easy to answer most of the questions. It's questions that require an opinion that I can't be helpful. Nevertheless the lady conducting the survey spoke clearly and I am glad to contribute.
5/5
TrustpilotVery good service.
Rating only, no written review.
1/5
TrustpilotAVOID AT ALL COSTS
I live in a 15 year old leasehold flat in a Berkeley Homes "flagship development". Build quality is ok on the inside but Berkeley Homes decided to cut costs on the exterior walls, using a cheap expanded polystyrene foam external wall system which is a major fire risk. They have offered no help what so ever to fix their defect and left us to pick up the pieces and pay the bill. This was not "Designed for Life" as their slogan might suggest. Still... I guess i'm one of the "luckier" ones, take a look at Richmond House or Chelsea Bridge Wharf developments before you buy. In summary, worst decision of my life AVOID AT ALL COSTS
1/5
TrustpilotTo all OVERSEAS, UK INVESTORS, FIRST TIME BUYERS
To all OVERSEAS AND UK INVESTORS , FIRST TIME BUYERS, HELP TO BUY BUYERS, ALL BUYERSDO NOT BUY FROM BERKELEY HOMES AS THE BUILD QUALITY IS NOT ONLY POOR BUT THEY WILL NEVER HELP YOU IF YOU HAVE ISSUES THAT MAY BE ARISING DUE TO THEM USING THE WRONG AND CHEAP CONTRACTORS TO DO THE PLUMBING PIPES FOR HEATING, HOT WATER ETC AND ON TOP OF THAT YOU WILL HAVE SHOCKING SERVICE CHARGES AND WORSE MANAGEMENT COMPANY APPOINTED BY BERKELEY HOMES THEMSELVES. THEY ARE NOT WORTH THE PREMIUM PRICES THEY SELL THEIR DEVELOPMENTS.CHECK A MAJOR INTERVIEW GIVEN ON AN OVERSEAS NETWORK FROM RESIDENTS OF THIS BERKELEY HOMES PROPERTY DEVELOPMENT. THEY ARE BEING FEATURED IN EVERY OVERSEAS NETWORK AND EVERYONE THINK TWICE BEFORE YOU BUY FROM THEM.
5/5
TrustpilotBuying with Berkeley
From reserving our new home, to exchanging contracts and moving in day Berkeley were amazing at making us feel special. We had lots of issues from our own buyer and Berkeley were really supportive in helping us get this sorted. Moving in day was made to feel special also with the lovely gifts you receive to congratulate you on completing on your new home. The sales team were great and really informative. We had one defect on the day we moved in and the site team were amazing at getting this rectified in a quick and professional manner. The development we have moved to Holborough Lakes is a stunning development with such a lovely community vibe. I would 100% recommend Berkeley’s properties and developments to anyone, the quality and spec of these houses are something that make your home special.
5/5
TrustpilotI have had a exceptional experience…
I have had a exceptional experience with Berkeley customer servers managers, as well as general updates through online personal site...Nevertheless the personal messages/videos were really a good touch, overall it was fantastic!!
5/5
TrustpilotMy Journey with Berkeley Homes
My Journey to Brompton Gardens was not an easy one. With the help and encouragement of the sales team particularly Nicola John I eventually got over the winning post. I am so pleased with my new home it has the luxury feel, close to local amenities and the lovely gardens that I look over I can’t wait for the summer months to sit out on the terrace and take in the vista.
4/5
TrustpilotRecently purchased a Berkley apartment…
Recently purchased a Berkley apartment and my wife and I are very pleased with our new home. The specification is of a high standard and the apartment is located in an excellent position by the River Thames. The Berkeley purchase process is not the easiest to negotiate and with moving house being a very stressful time, it could have gone either way, but all eventually ended well. Thanks go out to the local Berkeley customer relations team that help us through.
4/5
TrustpilotPurchaser From Singapore - South Quay Plaza
I purchased a property at South Quay Plaza legally completed in late 2021. I must commend that the customer service team led by Rob Marcia, fronted by Shaan Raghavan have been exemplary. As a foreign investor from a commonwealth country like Singapore, it will be helpful if more road maps are illustrated & communicated thoroughly to the purchasers to prepare them for the tedious legal process towards the last 5-8 months before legal completion are being served on the purchasers. Otherwise, it would have been hair pulling for any relatively inexperience investor to undergo.
5/5
TrustpilotCouldn't be happier
Absolutely brilliant from sales to completion. Nothing is ever too much trouble, queries are dealt with really quickly and the whole experience has been amazing.The quality of the build is second to none and I would recommend Berkeley without hesitation.
5/5
TrustpilotExcellent investment experience from…
Excellent investment experience from Berkeley Group, a good sense of quality and security of the property, world class standard of property development and customer services team.
2/5
TrustpilotSales people who tell you anything
The house and grounds are actually really nice. Sadly, the parking isn’t. When I moved in, I noticed lots of cars parked on the road, which looks awful and is a pet hate of mine. I was told not to worry as these were 48 hour visitor spaces. Move in. Cars still there. I call to complain and basically, they can’t enforce the rule. I told them that it was basically misleading customers and not being honest. Weeks later, nobody has come back to me. I don’t mind, but I hate being lied to. Make sure you find out the facts before purchasing. Sales people just tell you anything.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Berkeley Homes East Thames Ltd
Which Berkeley Homes East Thames Ltd office has the most reviews?
London (Kidbrooke Village Sales & Marketing Suite) has the most, with 540 reviews rated 3.8 out of 5, followed by London (Royal Arsenal Riverside) with 500.
Where are the Berkeley Homes East Thames Ltd offices?
The three Berkeley Homes East Thames Ltd offices, by town:
- London (Kidbrooke Village Sales & Marketing Suite): Kidbrooke Village Sales & Marketing Suite, 5 Pegler Square, London, SE3 9FW
- London (Royal Arsenal Riverside): Royal Arsenal Riverside, London, SE18 6FR
- Royal Arsenal Riverside: Sales and Marketing Suite address:, Imperial Building, No.2 Duke of Wellington Avenue, London, Royal Arsenal Riverside, SE28 0FA
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