Trusted Agent profile

Benham and Reeves reviews in London, Hampstead, Fulham and 5 more

4.7

★★★★★ Excellent

1,818 reviews across 8 offices and 3 platforms

benhams.com

Benham and Reeves has eight offices, in London, Hampstead, Fulham, Highgate, Kensington, Knightbridge, City of London and Hyde Park. Together they have 1,818 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,370

Reviews on Google

All 8 offices

Yell logo

1.0 / 5

1

Reviews on Yell

All 8 offices

Trustpilot logo

447

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Our offices

Benham and Reeves's eight offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Benham and Reeves office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Five star to Nick

I had a fantastic experience with Nick as my property agent while buying my flat. He was incredibly responsive, always quick with communication, and consistently kind and professional throughout the whole process. Nick arranged multiple viewings for me, we viewed the property three times, and he was patient and helpful every step of the way. His support made the buying process much smoother and far less stressful. I would highly recommend Nick to anyone looking for a reliable and dedicated agent.

Park · 28 January 2026 · Benham and Reeves Colindale

Agent replied · 24 February 2026

Hi Park, thanks for your lovely feedback shared here. We are very pleased to hear you've had such a great service experience buying a property with Benham and Reeves. Nick and the sales team are glad you've found the process smooth and efficient. Thanks for your custom. - Emily, B&R

5/5

Trustpilot

Very good!Timely

红浪 · 27 January 2026 · Benham and Reeves Hamstead

Agent replied · 23 August 2024

Thank you for your kind comment, we are pleased you are finding the service good and timely! Thanks for your custom with Benham and Reeves. - Ruth, B&R

5/5

Trustpilot

Excellent service provided by Ivan Hrissimov

Excellent service provided by Ivan Hrissimov as always - highly responsive, great attention to detail and very professional - could not ask for a better lettings agent. Thanks Ivan for your hard work!

Mrs · 24 January 2026 · Benham and Reeves Fulham

Agent replied · 25 February 2026

Hi Mrs B, we appreciate you sharing a five star rating here and are very pleased to hear you continue to have a great service experience from our Highgate lettings team. We are glad you are benefiting from Ivan's expertise and things are working well for you as a Landlord. We value your custom. - Ruth, B&R

5/5

Trustpilot

Thanks for your support

Thanks for your support, Your Flat is clean and very nice.

Anh · 22 January 2026 · Benham and Reeves Hyde Park

Agent replied · 26 January 2026

Hi Anh, we're very glad to hear you've had a good service experience renting with us, thank you very much for this lovely feedback! - Ruth, B&R

5/5

Trustpilot

Very Good Service and Helpful

Rating only, no written review.

Lau · 22 January 2026 · Benham and Reeves Colindale

5/5

Trustpilot

Excellent service from Kaiju Matsuda at B&R

I have had an absolutely excellent service from Kaiju Matsuda of the Japan Desk at Benham & Reeves. Always professional, thorough and courteous and ready with a prompt solution to any issue. Many thanks Kaiju!

Sarah · 20 January 2026 · Benham and Reeves Hyde Park

Agent replied · 26 January 2026

Hi Sarah, we are thrilled to hear you've had such a great service experience with our Japan Desk team. Kaiju is very encouraged to see this. Thank you for your custom. - Ruth, B&R

5/5

Trustpilot

Fantastic experience with my lettings…

Fantastic experience with my lettings agent Dele Lawal. Many thanks to Sylvie as well for always being on top of things

Isabel · 13 January 2026 · Benham and Reeves Hyde Park

Agent replied · 26 January 2026

Hi Isabel, we are glad to hear you are having such a fantastic experience letting your property with Benham and Reeves Hampstead. Our team are thrilled to see your kind feedback here, thank you. - Ruth, B&R

5/5

Google

Highly recommend B&R, Colindale. Raj Miah and Jabed Mashuk were excellent. They are always available to assist, and I would highly recommend their services.

Rosie · 13 January 2026 · Benham and Reeves Hamstead

Agent replied · 13 April 2026

Hi Rosie, thank you for your kind acknowledgement and five star rating shared here. We're very pleased to hear you've had a good service experience with our lettings service here and feel well supported. Thanks for your custom. - Ruth, B&R

5/5

Google

Would highly recommend Benham & Reeves. Very professional and excellent service. A special mention to Billy Ellis who managed our letting

Alok · 13 January 2026 · Benham and Reeves Hamstead

Agent replied · 13 April 2026

Hi Alok, thanks for sharing a five star rating here for our Hampstead lettings service. We're pleased you felt well supported by Billy during the lettings process. Thanks for your continued custom. - Ruth, B&R

5/5

Google

Great service for us finding our new rental. Accommodating and really nice people to work with. Especially Ivan and Silvana. Putting stigma around letting agents to shame.

Christopher · 13 January 2026 · Benham and Reeves Highgate

Agent replied · 13 April 2026

Hi Christopher, thanks for your kind feedback and five star rating shared here for our Highgate letting agents. We are glad to hear that your lettings service experience with us is good and that you feel well supported by Ivan and Sylvana. … More

5/5

Trustpilot

Dele and his team in Hampstead are simply amazing at what they do!!

Dele and his team in Hampstead were excellent. After a short discussion, he came over, viewed my flat, took pictures, listed it and, despite it being the end of the season he was able to rent it out at my asking price. The whole process was smooth and completely simple!

Tanaka · 13 January 2026 · Benham and Reeves Hyde Park

Agent replied · 26 January 2026

Hi Tanaka, we are thrilled to hear you've had such a great service experience letting your property with Benham and Reeves. Dele and the Hampstead lettings team are very pleased to know you've felt so well supported throughout the process. Thanks for your custom. - Emily, B&R

1/5

Trustpilot

The most irresponsible property agent…

The most irresponsible property agent in Colindale area.

A · 9 January 2026 · Benham and Reeves Hyde Park

Agent replied · 26 January 2026

Hi, Although we dont manage your property, one of our managers tried her best to answer your queries re the TDS over the new year holidays when our offices were closed. We are sorry to hear that your experience with us fell short of your expectations in this instance. - Emily, B&R

1/5

Trustpilot

Extremely poor service

Extremely poor service, Hyde Park branch

Patrick · 9 January 2026 · Benham and Reeves Hyde Park

Agent replied · 26 January 2026

Hi Patrick, Sadly this review does not accurately reflect the circumstances. You were an applicant seeking to rent a property, and as with all applications, third-party reference checks were carried out by an independent referencing company to assess your suitability for renting a property with Benham and Reeves. Those checks identified material inconsistencies, and on that basis the application did not proceed. The landlord was informed and agreed they did not wish to rent to you based on the referencing data. Referencing outcomes are based on independent professional assessments, not automated decisions. Everything was done in line with our professional standards and if you are still not satisfied, you can contact The Property Ombudsman of which we are long-term members or get further advice from the Citizens Advice. - Emily, B&R

1/5

Google

Extremely poor service, Hyde Park branch Very disappointing experience with Benham and Reeves, Hyde Park branch, dealing with Asim Shah. Despite providing all requested documentation and clearly demonstrating affordability well over three times the rent, our application was failed by their referencing provider with no clear explanation. There was no meaningful communication, no transparency, and no evidence that the landlord was properly consulted on the offer. Instead, the process relied entirely on an automated system, with repeated requests to re upload the same documents, while pushing for a holding deposit. No common sense or human review was applied. If this is how tenants are treated, landlords should question how professionally their properties and offers are being handled. I would not recommend Benham and Reeves or their Hyde Park branch.

Patrick · 6 January 2026 · Benham and Reeves Hyde Park

Agent replied · 27 January 2026

Hi Patrick This review does not accurately reflect the circumstances. You were an applicant seeking to rent a property, and as with all applications, third-party reference checks were carried out by an indepependent referencing company to assess your suitability for renting a property with Benham and Reeves. Affordability is not the only component that is considered and the checks identified material inconsistencies, so on that basis the application did not proceed.The landlord was informed and agreed they did not wish to rent to you based on the referencing data. Referencing outcomes are based on independent professional assessments, not automated decisions. Everything was done in line with our professional standards and if you are still not satisfied, you can contact The Property Ombudsman of which we are long-term members. - Emily, B&R

5/5

Google

Roland Howell is the best agent I've ever had! Never got my apartment waiting for tenant empty and always got tiny problems fixed very quick! B&R is always the correct choice!

Anna · 28 December 2025 · Benham and Reeves Hyde Park

Agent replied · 27 January 2026

Hi Anna, we appreciate you sharing a five star rating here and are thrilled to hear you've had such a great service experience from Roland in our lettings team. We are glad you have benefited from the expertise provided and things are working well for you as a Landlord. We value your continued custom. - Ruth, B&R

4/5

Google

Thankyou Nick we are delighted we have completed today on the sale of our flat in Beaufort Park. Throughout the process you have been attentive and always responded quickly to any issues . Regards Anne

Winifred · 28 December 2025 · Benham and Reeves Colindale

Agent replied · 27 January 2026

Hi Winifred, thanks very much for your lovely feedback which Nick and the Colindale property sales team are very pleased to see. We are really glad you felt supported throughout the purchase of your property. Thanks for your custom. - Ruth, B&R

5/5

Google

I have had a positive experience with renting through Benham and Reeves, especially compared with previous agencies. The property was shown to me very quickly and fit all my criteria. Following the commencement of my tenancy, my property manager Kayleigh has been very responsive and eager to assist with any property issues within the confines of what the landlord will allow, and has always been very professional and understanding in those responses. Thank you so far!

Abi · 28 December 2025 · Benham and Reeves Colindale

Agent replied · 27 January 2026

Hi Abi, thank you for your kind acknowledgement and five star rating shared here. We're very pleased to hear your property management service expectations are being exceeded, Kayleigh and all of the Colindale lettings team are very pleased to see this. - Ruth, B&R

5/5

Google

"I couldn't recommend Rahim and Anne at Benham & Reeves in Colindale highly enough! From the initial viewing to the tenancy renewal, they were both incredibly professional, responsive, and supportive. Rahim was flexible with viewings and guided us expertly, while Anne handled all the paperwork seamlessly and answered every question promptly. They made what could have been a stressful process completely hassle-free. 5 stars, true professionals!"

Gulchekhra · 28 December 2025 · Benham and Reeves Colindale

Agent replied · 27 January 2026

Hi Gulchekhra, we're thrilled to hear you've had such a good experience renting a property with our Colindale team. Rahim and Anne are pleased to see your kind feedback here. Thank you! - Ruth, B&R

5/5

Google

Great service and great communication

Klaudia · 28 December 2025 · Benham and Reeves Colindale

Agent replied · 27 January 2026

Hi Klaudia, thanks for your kind feedback for our Colindale Estate Agents. We're pleased to hear you've had such a great service experience with us. Thanks for your custom. - Ruth, B&R

5/5

Google

I am extremely satisfied with the service provided by Ivan Hrissimov of Benham & Reeves. Having worked with him since early 2009, I have consistently found him to be responsive, professional and proactive. His attention to detail and commitment to client service are exceptional. I highly recommend him

Wah · 20 December 2025 · Benham and Reeves Fulham

Agent replied · 20 March 2026

Hi Mr Gan, thank you very much for your kind acknowledgement of Ivan's lettings expertise, we are very pleased to hear you feel well supported as a landlord. Thank you for your continued custom with Benham and Reeves. - Emily, B&R

5/5

Google

Very pleased with service from team, special mention to Deimante's help

Michael · 20 December 2025 · Benham and Reeves Fulham

Agent replied · 20 March 2026

Hi Michael, we are very pleased to hear you are having a great service experience and benefiting from Deimante's lettings expertise. Thanks for your custom. - Ruth, B&R

5/5

Google

Very positive experience with help from Roland and Fiona.

Matteo · 20 December 2025 · Benham and Reeves Fulham

Agent replied · 20 March 2026

Hi Matteo, thanks for sharing a five star rating here and for your kind service feedback which Roland and Fiona in our lettings team are pleased to see. We're glad you've had such a positive experience. Thanks for your custom. - Ruth, B&R

5/5

Google

We’ve had an amazing experience with Wesley and Fiona who helped us with our tenancy. They were very quick to reply all of our questions!

Eda · 20 December 2025 · Benham and Reeves Fulham

Agent replied · 20 March 2026

Hi Eda, thank you for sharing such lovely feedback here, your comments are really appreciated by Wesley and Fiona in our lettings team. We are delighted to hear you are having such a good service experience. Thanks for your custom. - Ruth, B&R

5/5

Google

Pleased with their services, especially Kyle and Veronica who assisted with my tenancy.

Zhiyuan · 20 December 2025 · Benham and Reeves Fulham

Agent replied · 20 March 2026

Hi Zhiyuan, thanks very much for sharing a five star rating here and for your positive feedback which Kyle and Veronica in our lettings team are thrilled to see. Thanks for your custom. … More

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Benham and Reeves

Which Benham and Reeves office has the most reviews?

London has the most, with 879 reviews rated 4.6 out of 5, followed by Hampstead with 687.

Where are the Benham and Reeves offices?

The eight Benham and Reeves offices, by town:

  • City of London: 107 Fleet Street, City of London, EC4A 2AB
  • Fulham: 15 The Boulevard, Fulham, SW6 2UB
  • Hampstead: 51-53 Heath Street, Hampstead, NW3 6UG
  • Highgate: 38 Highgate High Street, N6 5JG
  • Hyde Park: 32A Sussex Place, Hyde Park, W2 2TH
  • Kensington: 5 Thackeray Street, Kensington, W8 5ET
  • Knightbridge: 285 Brompton Road, Knightbridge, SW3 2DY
  • London: 7 Heritage Avenue, London, NW9 5FW
Has Benham and Reeves won any awards?

Yes. In The Trusted Agent 2026 awards: Benham and Reeves, London won Platinum; Benham and Reeves, Fulham won Gold; Benham and Reeves, Hampstead won Gold.

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