5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Thank you for your 5 star review! We wish you all the best in your new home.
Trusted Agent profile
Balmforth estate agents in Mildenhall and Haverhill
★★★★★
351 reviews across 2 offices and 2 platforms
Balmforth has two offices, in Mildenhall and Haverhill. Together they have 351 reviews on two platforms, rated 4.6 out of 5 overall.
328
Reviews on Google
All 2 offices
23
Reviews on Facebook
All 2 offices
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Our offices
Balmforth's two offices, most reviewed first. Each has its own page.
Latest reviews from every Balmforth office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleExcellent service would highly recommend
Agent replied · 15 June 2024
Thank you Mr Lines - all the best with your new home!
5/5
GoogleVery friendly and professional. Best in the area
Agent replied · 15 June 2024
Thank you for five star review and kind words, it is appreciated by all our staff.
5/5
GoogleVery good service, I would highly recommend.
Agent replied · 15 June 2024
Thank you so much for your 5 star review and recommendation. We look forward to working with you again in the future.
5/5
Googleamazing. did everything for me and made the process super easy.
Agent replied · 15 June 2024
Thank you so much for your 5 star review. We wish you all the best in your home.
5/5
GoogleFab Service when buying our new home.Very happy Customers.Great Estate agents.Thank you all at Balmforth
Agent replied · 15 June 2024
Thank you so much for your 5 star review. We wish you all the best in your new home.
5/5
GoogleFrom start to finish the team at Balmforth we're professional and got my property sold very quickly.
Agent replied · 15 June 2024
Thank you for your 5 star review. Your kind comments will be passed on to the team. We wish you all the best.
5/5
GoogleMegan has been wonderful and very helpful throughout the experience, making it a lot smoother. Great estate agents.
Agent replied · 15 June 2024
Thank you Jess - all the best in your new home :)
4/5
GoogleI have used Balmforth as a letting agent for two properties in the Lakenheath area .They are organized and the homes they list are good quality .
Agent replied · 15 June 2024
Thank you for your positive review. We look forward to working with you in the future.
5/5
GoogleHave used this estate agent for 7 years. Always was there for us when things went wrong in the house that needed fixing. Beka has always been incredibly helpful.
Agent replied · 15 June 2024
Thank you so much for your kind review. We wish you all the best.
5/5
GoogleBalmforth were fantastic, Megan in particular valued the property and had it sold within a week, simultaneously exchanging and completing a few weeks there after. Great work Megan.
Agent replied · 15 June 2024
Thank you for your 5 star review and kind words. We wish you all the best.
5/5
GoogleCassie and her team were extremely helpful and went out of their way to make sure our move to rented accommodation went smoothly. They were very professional and friendly, and can’t thank them enough for what they have done for us. Julie
Agent replied · 15 June 2024
Thank you for much for your kind review. The team appreciate it so much and wish you all the best in your home.
1/5
GooglePoor experience pretty much from the beginning. Right after moving into the rental the ensuite toilet began leaking. We were informed it was a defective toilet and would need to be replaced. It took 6 months for the toilet to be replaced leaving us with a hole in the floor the entire time. Likewise, the dishwasher broke due to a poorly installed electric outlet. It again took almost 6 months for them to arrange a repair, and when it finally occurred, the repair took only 5 minutes. Almost 6 months without a dishwasher for a 5 minute repair. In both instances, the repair only finally took place after I began contacting them nearly every day. If I hadn't I don't believe either would have been repaired while I lived there. They raised the rent with no discussion and the minimum amount of time allowed by law (approximately 30 days) and did so via letter. My only notice was a letter from them raising the rent effective the following month. When it came time to move out they deliberately scheduled it so I couldn't be there. They have an unrealistic cleaning standard that doesn't take into account that people have lived there for the last 19 months. They found the smallest amount of infractions and initially claimed it needed a full cleaning. They even attempted to hold me liable for several flies entering the building in the week after I moved out, but before they did the walkthrough. If we move back to the area I would not rent from them again.
Agent replied · 15 June 2024
We are very disappointed that you felt there were a number of issues and have only given us a 1 star review. Almost all of our reviews are highly complimentary as we genuinely try our best to provide a high quality service. We have contacted you directly to try and address your concerns, although it is clear that you still don't feel satisfied. The issues with the toilet were unfortunately beyond our control as it was a warranty issue which the developer would not put right and the landlord did not want to pay for. The same issue applied to the dishwasher. We absolutely understand your frustration although there was very little we could do. We only put a rent right is when your allowance has risen and it was done in the correct statutory manner so again we are puzzled with your comments on this matter. We apologise if you feel our cleaning standards are too high but most tenants would expect to move into a property, cleaned to a very high standard and in the same way we expect an outgoing to adopt the same standards. During the checkout process we went out of our way to have a damaged sink polished clean avoiding a bill to you of several hundred pounds and so it is very frustrating that you still feel our service is so poor. We wish you all the best in the future but are disappointed with your review.
5/5
GoogleExceptional service from start to completion! I could not fault Matt and the team when it came to selling our house the attention to detail and communication was something I have not experienced from another agent. It was so refreshing to be able to trust an agent fully with the sale of a house I could not recommend Barmouth enough especially Matt Barton who made the whole process run so smoothly and stress free a huge thank you Matt and the team
Agent replied · 15 June 2024
Thank you very much for your kind review. Unlike many agents we do put a lot of time and effort into the sales progressing stage. This part of the process is fraught with problems and stressful for all parties involved and we can often play a significant role in moving the process forward and ensure the process runs as smoothly as possible. We wish you all the best with your new home.
5/5
GoogleAfter looking for the right rental property for over a month we have experienced a good few of the local letting agents. We found the staff at Balmforth easily the most personable and responsive. We are now moved in and have been really impressed with the consideration and great communication. Highly recommended and thanks to Jordan, Sue, and Chris!
Agent replied · 15 June 2024
Thank you for your kind review. We wish you all the best in your new home.
5/5
GoogleWe loved our experience with this company! As a military family whose first PCS, they were very kind and helped to answer all of our questions, we’re able to set up a time look at houses and helped expedite the process for us! 10/10 and no application fees :)
Agent replied · 15 June 2024
Thank you so much for your kind review. We wish you all the best in your new home.
5/5
GoogleI have been renting houses since 1995 and a landlord in Haverhill for 21 years. Four years ago, I switched to Balmforth and was assigned Cayley as my lettings manager. Since switching over, the service and advice from Balmforth has been fantastic. I live out of the area and when I visit, the staff are so friendly and provide a stress free landlord experience. They have my complete trust to manage the property and are by far the best letting agents I have used over the years. Thank you.
Agent replied · 15 June 2024
Many thanks for the 5 star review, we have passed your comments on to the Haverhill office to ensure they are aware of the positive experience you have had.
5/5
GoogleBalmforth was more than helpful with our process of finding a home. Steven was the agent that did our walkthrough, he was very knowledgeable and kindly answered every question my husband and I had. Every other person we dealt at Balmforth was professional and helped us with all of our needs. I would 100% reccomend finding a home with them!
Agent replied · 15 June 2024
Thank you for your 5 star review! The team appreciate your kind words. We wish you all the best.
5/5
GoogleMe and my partner have just recently bought our first house in Haverhill with Balmforth. We had Jodie as our estate agent. Honestly I couldn’t give them a better review. Everyone kept saying buying a house was one of the most stressful things you can do (and they are not wrong) but Jodie helped us out massively with every stage. She answered our emails very quickly and always with a clear and concise response. We always knew at what stage of the process we were at and when we got the keys at the end we got a little gift basket with tea bags and milk etc which was a really nice final touch. They are the perfect link between the buyers and sellers and we can not recommend these enough. Thank you for all your help.
Agent replied · 15 June 2024
Many thanks for the positive review and we have passed your comments on to the Haverhill office, who said it was a pleasure doing business with you.
5/5
GoogleWe have used Balmforth many times over the years and would highly recommend. Friendly, approachable with great customer service, always kept informed and they go out of their way to address any issues, liaising with all parties concerned. We recently had a tricky sale of my Father’s property, which had gone to probate. Balmforth assisted in any way they could, ensuring the sale went through more smoothly. Would definitely recommend.
Agent replied · 15 June 2024
Thank you so much for your 5 star review and recommendation. We appreciate your kind words and strive to always deliver a professional and friendly service. Thank you again.
5/5
GoogleWould highly recommend Balmforth in Mildenhall. Everyone who we had dealings with were fantastic. Gavin was amazing in our whole selling/buying process! He kept us most informed and was fantastic at getting answers for us from everyone. He really went above and beyond. Such a fantastic team! From the bottom of my heart, thank you so much for making our dream home ours!
Agent replied · 15 June 2024
Thank you so much for your 5 star review and kind words. We are so pleased all went well and we wish you all the best in your new home.
5/5
GoogleRating only, no written review.
5/5
GoogleI enjoyed their services
Agent replied · 12 June 2024
Thanks Ken!
5/5
GoogleEasy, helpful and friendly!
Agent replied · 12 June 2024
Thanks Callum
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Balmforth
Which Balmforth office has the most reviews?
Mildenhall has the most, with 227 reviews rated 4.6 out of 5, followed by Haverhill with 124.
Where are the Balmforth offices?
The two Balmforth offices, by town:
- Haverhill: 12 High Street, Haverhill, CB9 8AR
- Mildenhall: 22-26 High Street, Mildenhall, IP28 7EQ
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