Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
FacebookAfter a recent post on this page not recommending Balmforth for buying a property based on a relatively bad experience. I have to give the staff in sales progressing their due, for righting the wrongs of the breaches by the vendor in the contractual sale agreement. They sent out their own contractor to repair the guttering that was failing and clear some rubbish from the garden that had been left by the previous owners. Hayley has been very helpful and has provided a very good service
Jason · 29 May 2019 · Balmforth Mildenhall
Agent replied · 22 February 2025
We very much appreciate your comments, as whilst things do go wrong occasionally and sometimes not our responsibility, we will always try to resolve an issue satisfactorily, if at all possible. We wish you all the best in your new home!
★★★★★ 1/5
FacebookAbsolute joke of a company, NEVER USE THIS COMPANY FOR RENTING! You will not get your deposit back in a timely manner (7 days thus far & we leave the country tomorrow)
They’ll lie too you about why it takes them so long to do anything, they are not honest, I can’t express how much you SHOULDNT use these. You’ll be worse of when you need to leave 100%
These people failed too do walk through for 11 days and charged us £150 for DUST in the kitchen cupboards, then when asked why they took so long, another lie. WE SHALL BE COMMENTING ON EVERY SINGLE PAGE IN YHE LOCAL AREA FOR THE NEXT FEW DAYS STATING THIS SO NO ONE ELSE GETS MESSED AROUND.
Josh · 7 May 2019 · Balmforth Mildenhall
Agent replied · 22 February 2025
With regards to your review, this matter is being dealt with privately. The deposit process has been misunderstood and Balmforth do not receive monetary gain from deposits; the only persons that any deposit funds can be awarded to are the tenant and the landlord and both parties must be in agreement. Whilst we have 30 days to complete the checkout process, with the tenant-arranged clean only being done after the tenancy had ended, we are only 2 working days since the inspection was completed, not 7. Balmforths’ director is now dealing with this matter and we hope for a resolution and we can reassure you all tenants and landlords are always treated fairly, we as a business, have nothing to gain and we hope to conclude the matter within the next few days.
★★★★★ 1/5
FacebookFor a company to walk round a vacated property without the tenants there to query or question the subsequent findings as a matter of course is shocking. It obviously leads you to see this as an extra income stream for balmforth’s enabling them to hold onto customers deposits knowing full well said customers are or soon will be out of the country. Needs investigation by USAF in my humble opinion.
Simon · 7 May 2019 · Balmforth Mildenhall
★★★★★ 1/5
FacebookDo not use this agency for letting or having them manage your property. They will rob Americans blind of their money and deposit. They do not care about the quality of any work put into the properties they manage. I’m 8 months pregnant and I had constantly been sick for months with a cold that I didn’t know what was causing it. When it came time to move out of the property we hired cleaners that balmforth had recommended. The cleaners stated the bathroom was sealed over with mould growing underneath the seals that had broken from poor craftsmanship. So the black mould that had been growing under the seals in the shower had been making me sick for months.... also they are the worst for taking care of any American Air Force members and their families. They will keep your entire deposit despite leaving the property in decent not destroyed manner. They take their time trying to get back to anyone about anything. They have held onto deposits for days when people need to leave the country and have no regard for anyone. Absolutely the worst letting agents and no one should use them.
Stephanie · 7 May 2019 · Balmforth Mildenhall
★★★★★ 5/5
FacebookBrilliant experience when renting our home out. It was our family home, it was a big decision picking an estate agent locally to find a tenant for us. We was surprised to have our property rented in a month!
We also brought our new home from Balmforth & it was effortless too.
Thank you for 2 excellent transitions in our life😃
Louise · 10 April 2019 · Balmforth Mildenhall
Agent replied · 22 February 2025
Thank you so much for your kind words Louise, we really appreciate your review! it is a pleasure working with you and all best wishes in your future ventures!
★★★★★ 3/5
GoogleThey do ok. Lack the personal touch.
Doris · 17 June 2018 · Balmforth Mildenhall
Agent replied · 15 June 2024
Thank you for your feedback. We take on board your comments and as we pride ourselves in our friendly yet professional approach, we will do our best to ensure that our service standards are as high as possible
★★★★★ 3/5
GoogleNot bad, I think they have some relation to W.T Atkin of Thetford.
Kevin · 17 June 2018 · Balmforth Mildenhall
Agent replied · 15 June 2024
Thank you for your feedback Kevin, always appreciated. If you would like to contact the Balmforth office with any issues you may have had, we would be happy to discuss them with you as we strive to make sure that we offer the best service.
★★★★★ 5/5
GoogleI had a great experience dealing with Balmforth offices in Mildenhall and Beckrow. The majority of my correspondence was with Matt and Sue and they made my move into the community as smooth as possible. Everyone was very professional, knowledgeable, and willing to attend to all my concerns. I had a bad experience with a local bank that affected my ability to set up my recurring rental payments. However, Balmforth was flexible and willing to work with my situation. I would recommend the Mildenhall and Beck Row branches based off my my personal experience.
Miles · 17 June 2018 · Balmforth Mildenhall
Agent replied · 15 June 2024
Thank you so much for your very positive review! The team at Balmforth are always happy to help and will always go out of their way to make sure that we do everything we can to ensure our clients move to their new home goes through as smoothly and quickly, as possible. Also, thank you for the recommendation! Best wishes in your new home from all the team at Balmforth
★★★★★ 5/5
GoogleI had a wonderful experience looking for a home to let with Balmforth Estate. They were print and were able to show me a house within two days of talking to them.(I called on the weekend ) Matt showed us a gorgeous,well kept home and was very personable. I would recommend this agency to friends.
B · 17 June 2018 · Balmforth Mildenhall
Agent replied · 15 June 2024
Thank you so much for your kind review Bridgette, it is always great to hear first hand about the service our valued clients receive from Balmforth!
★★★★★ 5/5
GoogleI had heard a lot of horror stories about letting agencies before moving to the UK. This was especially true because most of these people had not been based in the UK when they started to let and thus had no credit rating and such. My first experience was quite the same until I came across the people at Balmforth Haverhill. Let's just say that everything went well from that point on and I simply couldn't recommend them more!
Hrafn · 14 June 2018 · Balmforth Haverhill
★★★★★ 5/5
GoogleWonderful, such an easy, laid back way of buying a house. Brilliant!
Jillian · 17 June 2016 · Balmforth Mildenhall
Agent replied · 15 June 2024
Thank you for your kind words! We are glad that you have enjoyed the service.
All the very best, remember us for the future.
★★★★★ 5/5
FacebookI was helping my son in law sell his house in Lakenheath. It was a long drawn out process due to a chain and a set of very slow and uncommunicative solicitors. However, throughout the 4 month's story ,Balmforths were absolutely brilliant. From Robert's valuation, through the marketing, visits, mortgage work and sales progressing ALL of Robert's staff were superb. If they said they would ring me back, they did!! Amazing these days, isn't it!?!
I would use Balmforths at any time.
Adrian · 7 September 2015 · Balmforth Mildenhall
★★★★★ 1/5
GoogleAWFUL! In the end I had to put in a complaint about the lack of customer service to the Head of Rentals and almost 2 weeks on I have heard nothing from him either. They obviously do not my business so they won't get it.
Mags · 18 June 2015 · Balmforth Mildenhall
★★★★★ 5/5
Facebook5 stars
John · 15 November 2014 · Balmforth Mildenhall
★★★★★ 5/5
FacebookRating only, no written review.
Darcy · 1 October 2013 · Balmforth Mildenhall
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
