Trusted Agent profile
★★★★★
351 reviews across 2 offices and 2 platforms
Balmforth has two offices, in Mildenhall and Haverhill. Together they have 351 reviews on two platforms, rated 4.6 out of 5 overall.
328
Reviews on Google
All 2 offices
23
Reviews on Facebook
All 2 offices
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Balmforth's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
FacebookHad a brilliant experience with Balmforth. Matt was excellent at keeping us updated during the whole process- nothing was too much trouble for him. Would highly recommend to anyone selling/ renting their property.
Thanks guys, very kind! All the best in your new home! ☺️🏡
5/5
FacebookBought our property through Balmforth, 0 complaints they were great throughout
Thank you so much for your kind review and recommendation, it really is appreciated! ☺️
5/5
FacebookReally impressed with the service offered by Balmforth during this difficult time, tenants found within days of listing , very professional service especially by Matt Barton, the virtual tour was brilliant and very helpful.
Thank you so much for your kind words Allie, they really are appreciated. As you say, these are difficult times and we are really lucky to have such an amazing team here at Balmforth, carrying on with the great work they do.
4/5
GoogleRating only, no written review.
Thank you for your positive review Samuel!
3/5
GoogleRating only, no written review.
Dear Brian If you could let us know your reasoning for a 3 star review, we will be happy to address any queries or concerns you may have (we have tried to email you directly). Many thanks
5/5
GoogleNice and helpful people!
Thank you for your 5 star review Heather, it is really appreciated!
5/5
GoogleVery good, Jordan at Beck Row was very good and Bianca at Mildenhall is superb, very friendly and pleasant.
Thank you for your lovely review Chris, we appreciate your kind words! We always strive to help as best as we can, in a friendly and professional manner.
2/5
GoogleThey manage my rented property. Ceiling came down in the hall last July due to a water tank leak in the attic. Ceiling is still down, insulation exposed. Other repairs not done. Nice people but do not look after tenants.
Hi Clare We apologies for the problems you have had with this repair. Although we manage the property, the Landlord had asked us to use their appointed contractor and despite us instructing the works, they did not carry out the required works. Since your review, we believe the repairs have been carried out satisfactorily and again, apologies for the lengthy delay.
1/5
GoogleAppalling service. We have been lied to you and mislead multiple times we’ve viewed one house with them and they said it was pet friendly we fell in love with it and we put in an offer only for them to tell us after we put in our offer that it was not pet friendly. Then we decided to view another house with them and before we even viewed it we made sure it was pet friendly only for three days before we move in to get a phone call saying the landlord wasn’t aware of our dogs. This nearly cost us our tenancy and nearly made us homeless. I cannot give enough reasons not to use this company please save yourself some stress and go to literally any other agent.
Hi Emily, We are sorry to hear that you have had issues with our services. For the first property you were wanting to take, the Landlord had initially told us that he would take pets but unfortunately, he then changed his mind. Whilst this reflects badly on us, there is unfortunately, nothing that we could do. For the second property, The Landlord seemed to be unaware that you had two pets and this did cause some confusion. This was satisfactorily resolved and your tenancy therefore commenced as planned. I can assure you that we would never want to mislead any prospective tenants and we are very much in the hands of our Landlords decision making process. We wish you and your two pets an enjoyable and happy tenancy.
1/5
GooglePossibly the worst estate agents in East Anglia in my opinion. We were interested in a property in Barton Mills. Originally advertised "with Land", it in fact had an ok sized garden. Also advertised as "No Chain", but only because the owners have not even started to look for a new home. When we viewed the property the woman from Balmforth arrived, did not introduce herself, had no interest in showing the property or giving any information about it. She spent the whole time on her phone and was disinterested. We have had no follow-up phone call from Balmforth to ask our opinion of the property. A terrible service.
Dear Adam, We are sorry to hear that your experience with Balmforth was a disappointment. We are keen to try and resolve these issues and would appreciate it if you would give us more detail (please contact us directly), as we are unable to find any record of yourself viewing any properties with us and we don't have anything 'with land' in Barton Mills. We will do our upmost to resolve your issues and improve our services if they have fallen short in your case.
5/5
GoogleRating only, no written review.
5/5
GoogleVery informative
5/5
FacebookHad a great experience with these guys. Sue and Matt were always hopeful to get me in the right direction and the house was just what I needed. i highly recommend these guys for any incoming or returning single/military families.
Thank you so much for your kind words. We always try to find the right home For you!🏡🏠 😁
5/5
FacebookWould highly recommend Balmforth to anyone. I received a highly professional and efficient service throughout in my search for a tennant for my rental property. I would like to say a massive thank you to Matt Barton in particular for going above and beyond for us. Was always quick and happy to respond to all queries we had and got our tennats in place within a couple of weeks. Thanks Matt and thank you all at Balmforth 😁
Thank you so much Ryan for your fantastic review! It is always good to hear from our customers that they are happy with our service and would recommend us😊🏠
5/5
FacebookEasy, fair and quick. When sorting a rental property and when leaving again. Would recommend for rentals and will use again.
Thank you so much for your kind words Alex, we really do try and give the best service possible! 😊🏠
5/5
Facebookthe staff are friendly, Bekka has been great and fixed or sorted everything we have asked for very quickly, she couldn't be more friendlier or happy to help, nothing is ever too much and responds to or questions very quickly and efficiently, also got us sorted and had they keys within a week! been so great too us! thankyou to everyone at balmforth mildenhall and beck row! amazing :) 5 stars for sure
Thank you so much for your lovely review, it really is appreciated!☺️🏠🔑😊
5/5
GoogleRating only, no written review.
Thank you for your 5 star review, it is appreciated!
1/5
GoogleRude staff in rentals, don't follow data protection let alone return emails.
Dear Reece, We do apologise if you feel you have not received the correct level of service. Unfortunately, as you were not the named tenant for the property in question (even though related), for data protection we were unable to supply you with the information you requested. Whilst we fully understand you were frustrated with this response, I am sure that you understand, that the law is quite strict that we cannot pass information onto third parties under any circumstances. If you have any queries, please do contact us.
1/5
GoogleI wish I didn't have to give them any stars. They're pretty hated around where I live. There are better Estate Agents around.
1/5
GoogleAwful service, constantly having to chase them for any updates, only to find they don't like to rent to British people and prefer USAF members (their words) after wasting 2 days for an answer on a property we liked we were told after calling at the end of the 2nd day that it was taken by somebody else. However a friend called in for the same property only for them to be told its still available... words escape me. Avoid at all costs.
Hi Shaun (Daniel), We are sorry that you felt that the service from ourselves was not up to standard. When we put you forward as a perspective tenant, it took quite a time to get a response from the Landlord, despite us chasing. It was the Landlords decision on who to go with as a tenant and whilst we can understand your annoyance in this matter, it was unfortunately beyond our control.
5/5
GoogleMy daughter and husband were looking for a rental property in the local area but because they are not military, we couldn't find an estate agents willing to help....until we contacted Balmforth. They were so helpful and found a landlord willing to rent to my daughter and her husband, at an affordable price. It's a lovely property and we are truly thankful.
Thank you so much for your lovely review, we really appreciate your positive feedback!
5/5
GoogleHad a fantastic experience with Balmforth in purchasing my first home. Very attentive and helpful. Couldn’t have been happier with the service I received from start to finish. Highly recommend.
Thank you for your positive comments. The house buying process can be a stressful experience for all and we do genuinely try to make it as smooth running as possible. All the best in your new home!
5/5
GoogleGreat Estate agents. We bought my home through Balmouth in February. Robert was great from the first time we met him & could not do enough to help & answered all our every question, it turned out every other member of staff we talked to were just as helpful. Great Estate agents. Would defiantly recommend.
Thank you for your kind words, we really appreciate the positive feedback and recommendation!
5/5
GoogleWent in to ask advice on HMO management. Nor something they did but they were unbelievably helpful with their advice
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Mildenhall has the most, with 227 reviews rated 4.6 out of 5, followed by Haverhill with 124.
The two Balmforth offices, by town:
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