Balmforth reviews

★★★★★ 5/5

Google

We have dealt with Lottie, Elliot and Mai at shires and the whole team couldn’t have been more helpful. They worked very hard for us when our first sale fell through and came up trumps. Really friendly, would definitely recommend them to anyone selling their property.

Susan · 16 March 2026

★★★★★ 5/5

Google

What a fantastic team at Balmforth, we could not have asked for more. Great communication, supportive, and professional - we felt like we were in the best hands from day one. With special thanks to Joseph Goodman for all his hard work with both the sale of our current home and purchase of our new property, and also to Lisa Thornton for being there every step of the way. We are over the moon - thank you.

Wayne · 2 December 2024

★★★★★ 5/5

Google

Maya was prompt at the viewing and informative of the viewing, nothing was to much for both viewings we went to and I would highly recommend using this estate agents as all staff has been very helpful and friendly.

Chrissie · 16 January 2026

★★★★★ 5/5

Google

Shires (formerly Balmforths) were great to deal with - especially Lisa. She was patient, persistent, but most of all a very decent person to deal with and was always ready to listen and advise us well. We are more than happy with Shires and …

Adrian · 16 August 2025

★★★★★ 5/5

Google

Lived at 3 Lode Court in Newmarket for 2 years. It was a great place to live and I had no real issues. The team communicated well when they needed to do inspections and, if I ever had any problems, they were responsive. Tom Lampard was my Tenancy Manager and did a great job.

Jagger · 16 December 2025

★★★★★ 5/5

Google

I am happy to recommend the Balmforth Haverhill sales team. Special thanks to Maia for a very professional advertisement and sound advice on the viewing feedback and on re-pricing my property. Also thanks to Mariann for timely responses to my enormous emails! And last but not least thank you Joe for selling my house. I knew you would! Regards H.

Hilary · 24 September 2024

★★★★★ 5/5

Google

Great experience with Guy Wheeler! He was friendly, professional, and very helpful throughout the viewing. Took the time to answer all my questions and made the whole process smooth and comfortable. Thank you Guy Wheeler

Aasiya · 15 April 2026

★★★★★ 1/5

Google

My journey began on the 20th of May when I expressed interest on a property that had been advertised and went to see the property after scheduling an appointment the viewing went great and the lady that received us was great and we were advised the process will take 3-4weeks of which we had no problem with that as we were serving a 3 months notice that would expire in over 6 weeks as we were looking for a bigger home as our children had joined us from overseas. Our problems began at the referencing stage, the process was horrendous back and forth emails, we sent everything twice. So you first of all deal with the Property Associate send all her requirements and repeat the same process with an external source. We passed through all their compliance, paid all deposits, rent and we were sent a tenancy contract that had incorrect dates which I queried a day before going to collect the keys of which it was the agreed date we had been given to collect the keys only to be told on arrival that the landlord had changed their mind. On trying to explain that we had already prepared and ready to move into the residence we were told there is nothing they could do, I tried to negotiate for a temporary arrangement of even a 3 months tenancy to avoid being homeless I was told I’d have to wait and go through a similar referencing process. At this point I was really upset like anyone would be and my pitch in voice had heightened but in no instance did I swear or curse at anyone one lady who said is the Area manager told me to leave and I’m being rude. Proper recourse would have been to offer me a chair and sit me down to come up with a solution but they let me stand there like I was being unreasonable. They even advised me to go and negotiate with my current landlord agency . I have to commend our current agency for being an empathetic lot after hearing about our experience with Abbey Sales and Letting who then gave us homes to go view in the same day to try help and are still helping whilst Abbey told us we would have to start the whole process on applying online. Song of Solomon 2:15 “It’s the little foxes that spoil the vine. “

Andy · 11 July 2025

★★★★★ 5/5

Google

A Huge thank you to Jodie and her team!!!!!! Speaking as a seasoned house purchaser.... I genuinely cannot speak more highly of the impeccable service received on the purchase of my property through Balmforth Estate Agents. From first impressions, to viewing, to amazing negotiation skills, to going above and beyond when all seemed lost to get my purchase completed.... I’m speechless as to the magic that Jodie and her amazingly professional team managed to pull off for me. I can honestly recommend to anyone purchasing or selling through this incredible team, you will not be disappointed. Given how stressful buying and selling houses is, do yourself a favour and save your sanity! Go and see Jodie...... You will not regret it... 🙂

Michael · 13 June 2022

★★★★★ 5/5

Google

I don’t normally leave reviews however felt I had to after the service I have received. So my mum lives in middle of nowhere 3 hours away with no immediate family around her, she now has few health issues so I needed to bring her down here so she can be around her kids and grandchildren so we can look after her and see her more. Found a ground floor flat in town right near where I live perfect contacted cayley from balmforth explained our situation and she was amazing flat ticked all the boxes for my mum she met my mum explained the whole process made her feel very comfortable as this is a big deal for her, nothing was to much trouble wasn’t pushy in trying to get it the flat let, stayed in contact with us right through to picking up keys any thing we thought we would have a problem with she had a solution for us. Staff team in the office very pleasant and helpful to talk to all messages we’re past on straight away. Thank you Cayley and the rest of the balmforth team you’ve helped our family more than you will ever know. If your looking to rent buy etc this is the place for you very highly recommended.

Gavin · 13 June 2022

★★★★★ 5/5

Google

Really good communication and very helpful with any questions we had with our sale Elliot was very informative and always available to help us through the process

Deirdre · 19 March 2026

★★★★★ 5/5

Google

Absolutely excellent service from start to finish. I have dealt with Lisa who has been clear with communication at all times. Offers support, guidance and advice and understands clients needs. … More

Tracy · 26 February 2025

★★★★★ 5/5

Google

I normally dont leave much reviews but balmforth agency service has to be encouraged. They provide property details and carry out further processes in a remarkable and customer retentive manner. The response I receive without any delays, for my queries is to be appreciated. Special mention to Cayley and her team, as they helped us a lot to find out the best suitable rented property.

Neethu · 13 June 2023

★★★★★ 5/5

Google

We can't speak highly enough of the professional service we received from Balmforth Estate Agents (in particular Jodie Miller). From the initial viewings through to exchange and completion we have been kept informed and updated. Bookings were well organised and the viewees were carefully vetted. Communication was excellent and never a problem, we were always updated with the latest news (good or bad). If you are looking for an estate agent with great local knowledge, excellent communication skills and a local agent to buy or sell your house I would thoroughly recommend Balmforth Estate Agents.PositiveResponsiveness, Quality, Professionalism, Value

Michael · 27 August 2021

★★★★★ 5/5

Google

We would like to express our sincere gratitude to the team at Balmforth Haverhill for their excellent support during our move into our new home. A special thanks to Maria Capo, Mariann Jacklin, and Joseph Goodman for their professionalism, efficiency, and warm gestures that made us feel truly welcome. They made the entire process smooth and stress-free, and we are incredibly happy with the service we received. Thank you for everything! Best regards, Reggie & Mary

Reggie · 24 August 2024

★★★★★ 5/5

Google

Maia and Joe from Balmforth, Haverhill were spectacular to work with. They helped my partner and I step by step in the purchase of our home. They were friendly and easy to contact for any concern or queries. Thank you so much!

T'Asia · 24 September 2024

★★★★★ 5/5

Google

I had a great experience with the team at Balmforth Haverhill and the entire team have being exceptional throughout the process of renting.I felt greatly valued as a potential client and touched by the professionalism and great patience shown by staff from booking the viewing to the day went to view the property.Worthy of mention is Joseph ,who on the day and subsequent have been amazing. The referencing process has been smooth and hustle free .I would highly recommend Balmforth Haverhill!!!

Hassan · 2 December 2024

★★★★★ 5/5

Google

Joe was really good and anwered all my questions with patience during viewing. Lisa must be proud of having such a great asset to the team.

Jemil · 18 February 2025

★★★★★ 5/5

Google

From the start Elliot, Maya and Lottie have been so easy to chat to, approachable and friendly and made the process of putting my house on the market very seamless and stress-free. I would really recommend them!

Caitlin · 16 February 2026

★★★★★ 4/5

Google

We have been dealing with Elliot for selling our home we found him very helpful, as we have never done selling a home before and technophobe he has been so helpful and kind

Sheila · 19 March 2026

★★★★★ 5/5

Google

Great service by Maia Mariann Joe & Billy at Balmforth Haverhill. They have all kept me updated and been thoroughly professional and helpful. Lovely people to deal with and they represent the branch extremely well in a complex environment. Thank you all very much as it means a lot to me in the progression of my house sale. Looking forward to my new chapter and would recommend you to friends.

Kim · 13 March 2025

★★★★★ 5/5

Google

Would recommend the Haverhill Balmforth team for making the daunting process of selling a house easier. In particular Joseph Goodman, such a happy, polite young man. Thanks Joe

Kathryn · 18 December 2024

★★★★★ 5/5

Google

Joe was friendly profound knowledgeable, not just about the property but the local area too 10/10! I highly recommend

Si · 25 February 2025

★★★★★ 5/5

Google

Excellent service! Happy to recommend Balmforth and their lettings Branch Manager, Lisa Thornton! I am in the process of letting my house out in Essex and have chosen Balmforth, who are slightly out of area to manage the property, mainly due to their exceptional staff. Lisa has visited my property a number of times during the process and her communication and knowledge throughout the process has been second to one. Easy and stress free. Highly recommended.

Nicholas · 10 October 2024