Trusted Agent profile
★★★★★
117 reviews across 1 platform
12 High Street, Haverhill CB9 8AR
Balmforth's Haverhill office at 12 High Street is rated 4.4 out of 5 across 117 reviews on 1 platform, including 117 Google reviews rated 4.4. Checked 9 October 2026.
Every review we hold for the Haverhill office, from every platform, shown as written. First names only.
5/5
GoogleJodie and the team dealt with our recent house sale and we were delighted with the service. They were responsive and happy to help us with any questions or concerns we raised. Their pricing was competitive and they put the work in marketing or property. For example they proactively moved our property to a featured listing to aid visibility.PositiveProfessionalism
Thank you DB for your kind words. We are glad to have helped.
5/5
GoogleI am Christian so im going to bless this team the Christian way...May my God bless you!! Being in a foreign land, iv had different reactions when searching for a house to rent, but Balmforth team restored my hope in Humanity. Thank you! Thank you Cayley and your team !
Thank you for your kind words Njeri!
4/5
GooglePut my property up with Shires formerly Balmforths in March 2025, after an initial bumpy start I accepted an offer in July that took 6 weeks to complete, was introduced to the solicitor they suggested and all in all it was a very good and …
Hi Susan, Thanks for the kind words! Delighted we could help make the sale fast and stress-free! Lottie - Branch Manager
5/5
GoogleLisa was amazing and very upbeat. No hassle viewing and great communication. It was a pleasure working with her!
Dear Brad, Thank you so much for your kind words! I am so excited for you! Kind regards Lisa Thornton, Branch Manager, Balmforth
5/5
GoogleI recently bought my home through Shire (formerly Balmforths) and the service was excellent from start to finish. The whole team was professional, friendly, and always ready to help with any questions I had. They guided me through the …
Thanks so much for the review, we're glad we could help you throughout the process. Lottie - Branch Manager
1/5
GoogleFor Balmforth Haverhill: I would not recommend anyone to work with them. Maybe the way that they deal with the tenants and landlords is different. To start with thye gave me the wrong keys, I could not get into the apartment on the day I rented it. Then, I learned that they gave me wrong meter readings so I paid someone elses bills for months. They did not show me where the bin stores are, they were suggesting to check the doors of bin stores around the apartment complex. When I ask for maintenance, they always find an excuse not to fix it. They do not feel they are responsible of anything. Finally, my landlord decided to take the management of the apartment from them to another agent.
We are sorry your experience did not live up to your expectations. I have reviewed the file and can see various notes that are relevant. I feel the issues with the keys was a human error and a set of keys were handed out for the previous set of locks, which had been changed for which i understand we apologised for at the time. It was not clear to us exactly which bin store on site related to your apartment as it could have been any of them and we had not been informed which it was. Unfortunately there was not sufficient time on the day to try them all. We have no record of any maintenance request that was not communicated to your landlord (who is ultimately responsible for whether maintenance is carried out), although admittedly the Landlord did not agree to all of your requests. We did however have 5 successfully completed maintenance items logged over your 12 month tenancy. The Landlord of the property took your property and a number of others to an alternative agent, for reasons unrelated to our management service, of yours, or any of the other properties.
4/5
GoogleI fantastic team at the local office in Haverhill. Very professional and a service I would be happy to recommend to any one planning a purchase or a sale. A special thank you to Cayley who I've build up a good relationship with.
Thank you R! It would be great to understand how we can do better to get 5*'s next time!
5/5
GoogleMassive thanks to Jodie and Sue for all their help, assistance, professionalism and patience during the sale of my property. Even though the process was lengthy they remained enthusiastic and upbeat throughout providing regular updates, solutions and advice. Highly recommend...
Thanks for your kind words Simon
5/5
GoogleCompleted with balmforth Haverhill today and couldn’t have been happy with the service. Professional throughout and Maia and Mariann were excellent!!
Thanks Daniel, appreciate you taking the time to leave us a great review. Hope we can be of further assistance in the future! George
5/5
GoogleI received excellent customer service and dedication far exceeding what I could have hoped for in finding exactly the right home for me to rent. The communication was brilliant and I could not be more satisfied with the way they helped me navigate through it. Cayley in particular was fantastic and she was so helpful in guiding me through the entire process, but I would also like to thank the rest of the team who worked so hard on my behalf. If you are looking to rent a property then I give them my wholehearted recommendation.
Thanks for your kind words Lizzy! Glad we could assist you.
5/5
GoogleThe renting journey was smooth and hassle free. I'd like to thank Mariann and all those who involved in this process! Cheers!
Thank you, Umut. I am glad Mariann provided an excellent service. - George Aves, Managing Director
5/5
GoogleWe have currently SSTC and are in the early stages of this process however I would like to commend Joseph Goodman for always answering any queries I have had in an exceptionally quick manner. I would highly recommend Joseph to anyone considering their estate agent options.
3/5
GooglePROS: The start of our dealings with Balmforth was great. Cayley went above and beyond to assist with my partner and I in viewing the house we will be moving in to. She agreed to meet us after official work hours so we could still get a chance at viewing the house. Cayley was excellent at showing us around the house and making sure we were happy with what we had seen. She was incredibly friendly. CONS: The communication is terrible. As someone who is moving into their own property for the first time, there are a fair amount of questions in which we email across as both my partner and I work in between Balmforth's opening hours so cannot call. The responses to our questions can take days - sometimes we don't get a response so we are still in the dark about some stuff. There is no acknowledgement of the emails being received or that our queries are being looked into. If the communication was sorted out and responses were a bit quicker, the customer service would be much better.
1/5
GoogleDO NOT USE BALMFORTH, Completely Unprofessional and Mismanaged I have done business with Balmforth Haverhill for over 14 years, using them as my letting agent. Since the change in ownership, this agency has deteriorated …
Matthew; as you are aware, we have had lengthy discussions with you on the issues you raise. We cannot go into specifics on a public forum, but suffice to say, the vast majority of the issues you raised are to do with the tenants conduct of … More
4/5
GoogleVery helpful and friendly staff. Joseph was helpful with viewings.
Thank you for taking the time to leave this kind review. Regards Lisa Thornton, Branch Managet
5/5
GoogleI found Balmforth Estate Agents to be efficient and helpful when I was looking for a place to rent. I made my initial inquiry on a Saturday and Jodie contacted me the same day with a viewing appointment. It has been less than 2 weeks and referencing has been completed and a move in date agreed. Special thanks to the letting team of Cayley and Ollie who have answered questions promptly, and have done everything to make the move stress free. I find the whole team to be friendly, professional and a pleasure to do business with .
Thank you for your kind feedback Paul. We hope you enjoy your new home!
5/5
GoogleI want to say a huge Thank you to the Balmforth team. They have been so helpful these past few years.. with a special thank you to Cayley, who helped me massively in the beginning and throughout. I would highly recommend Balmforth Haverhill
Thank you Mandy.
5/5
GoogleThe Haverhill team provided us with an excellent customer service experience. Kept us informed, on track and were always responsive and professional - getting back to us with helpful solutions and advice. Highly recommended! Thank you Jodie and the team!PositiveResponsiveness, Professionalism
Hi Laura, thanks for your positive review and kind words. Wishing you all the best for the future.
5/5
GoogleDedicated, hard working team Have worked with Balmforth twice now, once for purchasing a lovely property, and also sold with them. Excellent communication throughout the entire process, passionate Haverhill branch manager, who gets the job done! I am grateful for everything, this year, has been particularly challenging with the market being tough, the team never once dropped the ball and we got there in the end. I can wholeheartedly recommend Balmforth as an incredible team who will take care of your property needs from start to finish! It’s not surprising to see so many SOLD 🪧 signs ⭐️⭐️⭐️⭐️⭐️ Five stars from me A happy customer
Thank you for your kind words Unicorn!
5/5
GoogleWe recently purchased our first home through Balmforth. We had 2 houses prior to this fall through so we were desperate to get to completion. It was 6 weeks from day that the memorandum was received to the date we completed and got our keys as there was no chain either side. Balmforth helped us along the way keeping in touch with both sets of lawyers to make the process as easy and smooth sailing as possible! We cannot wait to crack on with the work and get moved in. Thank you to the whole team :)
Thanks for your kind word Aimee
5/5
GoogleI received excellent customer service and dedication far exceeding what I could have hoped for in finding exactly the right home for me to rent. The communication was brilliant and I could not be more satisfied with the way they helped me navigate through it. Cayley in particular was fantastic and she was so helpful in guiding me through the entire process, but I would also like to thank the rest of the team who worked so hard on my behalf. If you are looking to rent a property then I give them my wholehearted recommendation.
Thanks for your kind words Lizzy! Glad we could assist you.
5/5
GoogleExcellent service from Jessica Thomas and Elliot Ashwin. Responded very quickly to any of our concerns and they have helped us through the initial process answering any questions quickly and efficiently.
We're thrilled to hear that Jessica and Elliot provided excellent service and were able to support you throughout the process. Your feedback means a lot to us! Lottie - Branch Manager
5/5
GoogleJodie and her team have been amazing in helping me and my partner buy our first home. They have been so professional and helpful throughout the whole process, would use again and recommend to anyone. Charlotte & JamiePositiveProfessionalism
Hi Jamie, Charlotte. Thanks for your lovely review. Glad we could help you get moved and we hope you enjoy your lovely new hone together!
5/5
GoogleDedicated, hard working team Have worked with Balmforth twice now, once for purchasing a lovely property, and also sold with them. Excellent communication throughout the entire process, passionate Haverhill branch manager, who gets the job done! I am grateful for everything, this year, has been particularly challenging with the market being tough, the team never once dropped the ball and we got there in the end. I can wholeheartedly recommend Balmforth as an incredible team who will take care of your property needs from start to finish! It’s not surprising to see so many SOLD 🪧 signs ⭐️⭐️⭐️⭐️⭐️ Five stars from me A happy customer
Thank you for your kind words Unicorn!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Balmforth's Haverhill office has 117 reviews across 1 platform: 117 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Balmforth is rated 4.4 out of 5 across all 117 reviews, and 4.4 out of 5 on Google from 117 reviews, checked 9 October 2026.
Balmforth, 12 High Street, Haverhill CB9 8AR.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.