Trusted Agent profile

Ayers and Cruiks estate agents in Southend-On-Sea and Chelmsford

4.4

β˜…β˜…β˜…β˜…β˜… Great

214 reviews across 2 offices and 3 platforms

Ayers and Cruiks has two offices, in Southend-On-Sea and Chelmsford. Together they have 214 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

173

Reviews on Google

All 2 offices

Yell logo

1.0 / 5

2

Reviews on Yell

All 2 offices

Trustpilot logo

39

Reviews on Trustpilot

Business-wide

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Our offices

Ayers and Cruiks's two offices, most reviewed first. Each has its own page.

Latest reviews from every Ayers and Cruiks office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Great communication

The whole team has been so helpful and accommodating throughout the rental process. A special thanks to Cameron and Emma for answering my many questions and enquiries. I would highly recommend this letting agent and am excited to move in shortly.

Romi Β· 10 October 2024 Β· Ayers and Cruiks Southend-On-Sea

Agent replied Β· 23 October 2024

Thank you so much for your positive review Romi. Our residential team take great pride in delivering top tier customer service and will appreciate your review massively! We hope you enjoy your new home. Kind Regards Ayers & Cruiks

5/5

Google

Rating only, no written review.

Tevin Β· 17 August 2024 Β· Ayers and Cruiks Southend-On-Sea

Agent replied Β· 24 August 2024

Thanks you for your review, its much appreciated

5/5

Google

I have been in touch with Emma and Cameron since March 24, and at the time, I was still waiting for my certificate of sponsorship for the skilled worker route to be approved by the Home Office. I met with Emma first and she was kind enough to show me around a lovely one-bedroom apartment at the Baryta House in Southend-On-Sea and sat down with me and talked about my situation and then took in my my personal documents for review. I could simply tell from the appointment with her that day that she and her team was genuinely trying to help me where they can to secure my first home in Southend. However, due to belated visa approval, I had to postpone my search for an accommodation. Then, 5 months passed, I finally got my visa and started my new job. I reached out to Ayers & Cruiks again for help, and this time around, Cameron very kindly showed me around another one-bedroom apartment in the same building and was very friendly and helpful in terms of following up with me through emails and my application. My overall experience with Ayers & Cruiks was very positive. I would definitely seek their help again if one day in the coming future I were to purchase my own property.

Zhou Β· 17 August 2024 Β· Ayers and Cruiks Southend-On-Sea

Agent replied Β· 24 August 2024

Thank you so much for your positive review, we wish you every happiness in your new home and look forward to dealing with you in the future

5/5

Google

A fantastic letting agency I have worked with, from day one of viewing, referencing, contract signing and moving in. The whole process was made easy by Cameron and Jo because of their good communication, taking us through every stage. Very professional they are and I would recommend anyone without hesitation. Th

Simangaliso Β· 17 August 2024 Β· Ayers and Cruiks Southend-On-Sea

Agent replied Β· 24 August 2024

Thank you so much for your constructive and positive comments

5/5

Google

I really enjoyed working with such people. I primarily dealt with Cameron who recommended me to the Landlord and as a result obtaining a lovely property. They assisted me in every aspect from the start of the tenancy process till the end. They communicate in good time and are really genuine. Would really recommend this company for either lettings or sales. Best agency in Southend I have dealt with.

Jonah Β· 17 August 2024 Β· Ayers and Cruiks Southend-On-Sea

Agent replied Β· 24 August 2024

Dear Jonah thank you very much for your comments its really helpful to know we are doing well.

5/5

Google

It was a great experience, Ayers & Cruiks team where very helpful throughout the whole tenancy. I would highly recommend them.

Tasbeh Β· 10 August 2024 Β· Ayers and Cruiks Southend-On-Sea

Agent replied Β· 24 August 2024

Dear Tasbeh Thank you very much for your recommendation. This really helps us promote our firm

5/5

Google

The team made the whole experience as easy and stress free as possible. Highly recommend.

Katie Β· 27 July 2024 Β· Ayers and Cruiks Southend-On-Sea

Agent replied Β· 24 August 2024

Dear Katie. Thank you so much for your comments, its very much appreciated by the whole team

5/5

Google

I really need it a commercial unit to lease, and I do not have words to describe Bradley, the agent who with his professional approach, was able to comply with my demands fast,rigorous and precise. Thank you,and I might add THIS IS HOW BUSINESS IS DONE !!!

ANA Β· 27 July 2024 Β· Ayers and Cruiks Southend-On-Sea

Agent replied Β· 24 August 2024

Thank you Ana, your comments are really helpful and mean a lot to our team

5/5

Google

The team were really helpful and understood my requirements. Showed me around a few commercial units. Brad was especially helpful.

James Β· 27 July 2024 Β· Ayers and Cruiks Southend-On-Sea

Agent replied Β· 24 August 2024

Thank you James your comments are really helpful, if we can be of further help please let us know

5/5

Google

Ayers & Cruiks provided excellent service with expert knowledge and effective communication. Highly recommended Bradley and the rest of the team for smooth commercial property transactions.

Alfie Β· 27 July 2024 Β· Ayers and Cruiks Southend-On-Sea

Agent replied Β· 24 August 2024

Dear Alfie Thank you for your positive review and comments, its really much appreciated

5/5

Google

Ayer’s & Cruiks commercial Team have been such a delight to work with. Especially Neil he really put the extra effort in to find me a industrial unit for me and my team to work in. Look forward to working with them in the future!

Adam Β· 27 July 2024 Β· Ayers and Cruiks Southend-On-Sea

Agent replied Β· 24 August 2024

Dear Adam thank you for your comments its great to know our efforts are appreciated. We look forward to working with you again soon

5/5

Google

Where should i start, everything was great, since the first viewing to the process of reference and moving in, Cameron and Jo where extremely helpful, the whole process was super easy, always kept communicating with us regarding everything house and reference related, super friendly and attentive, helped us overcome any obstacles with the reference process, if I could give more than 5 starts I most definitely would, thank you so much once again guys πŸ‘πŸ»πŸ‘πŸ»πŸ‘πŸ»β€οΈβ€οΈβ€οΈ

VΓ’nia Β· 25 July 2024 Β· Ayers and Cruiks Southend-On-Sea

Agent replied Β· 24 August 2024

Dear Vania. Its great to hear that you are satisfied with our service and we thank you for your time in leaving a review

5/5

Google

The best Southend can ever find !⭐️⭐️⭐️⭐️⭐️ From the moment you walk-in the door until you leave, this place treats you like gold!! I have never been in a place where l've felt so welcome by so many people; from management. Can't say and thank enough good things about Jo. You can trust them without a doubt . I can't imagine going anywhere else, for rent , lease or freehold. Highly recommended!!! πŸ’ͺπŸ‘πŸ˜Š

VLADIMIR Β· 25 July 2024 Β· Ayers and Cruiks Southend-On-Sea

Agent replied Β· 24 August 2024

Thank you very much for your positive feedback its really appreciated by our team

5/5

Google

I used to have property let via A&C sold it 5 years ago. Had a tax issue dating back to 2017 needed some information on a monthly statement I had lost/misplaced that I needed. Rang A&C spoke to Lettings who investigated then referred me to Accounts who within a matter of minutes had emailed me the relevant missing statement. I was shocked as I no longer have a relationship with the company so was expecting for them not to care or make an effort to retrieve the statement. Both people were so helpful I am an older person and have never written a review and didn't even know how until found out you just go to business website but was worth the time as when someone goes over and above what you expected the praise is earned. Thanks to Phil Hammond and the guy from Lettings who also helped - sorry can't recall the name.

Terry Β· 25 July 2024 Β· Ayers and Cruiks Southend-On-Sea

Agent replied Β· 24 August 2024

Dear Terry. Thank you so much for your review it really is much appreciated.

5/5

Google

Absolutely fantastic letting agency, I needed a commercial letting sorting out pretty fast, as I need the storage space, within 4 days. Darrell managed to get the lease drawn up agreed and signed with the landlord within 3 days. Top Class Service. I would Highly recommend them to anyone.

John Β· 25 July 2024 Β· Ayers and Cruiks Southend-On-Sea

Agent replied Β· 24 August 2024

Dear John. Thank you so much for your positive review it means a lot to us to know that we are keeping clients and applicants happy.

5/5

Google

I have just moved into a new property with Ayers & Cruiks and the whole process was smooth and stress free. I primarily dealt with Jo and Nick, however, the whole team were very professional, extremely helpful and always friendly. I have been a tenant with them in another property for 10 years and they have always provided an exceptional service dealing with issues that arise in a prompt and efficient manner. I would definitely recommend!

Maxine Β· 25 July 2024 Β· Ayers and Cruiks Southend-On-Sea

Agent replied Β· 24 August 2024

Dear Maxine. Thank you so much for your review and feedback. Our residential team work very hard to make your move as stress free as possible and its great to receive positive feedback like this. Thank you

5/5

Google

We have just let one of our commercial units through Ayers & Cruiks , Kerry Graves was our agent & she did a superb job throughout the process from putting together the advertisement , introducing potential new tenants & securing the tenant we have just taken on a new 5 year lease ,this is the second unit A&C have let for us & I would have no hesitation in recommending their services !

Charlie Β· 5 June 2024 Β· Ayers and Cruiks Southend-On-Sea

Agent replied Β· 12 June 2024

Thank you so much for your review we really appreciate your feedback

1/5

Trustpilot

Absolutely rubbish

There is retail shop on there website for the last 3 months I am trying to view it and every time I call they answer the same rubbish that we did not have the key yet it’s ridiculous if you won’t be able to get key or arrange a viewing then there is no point to be on your website one of very very low service providers in real estate market I am tired now and and wouldn’t ring them again and will not recommend this estate agency

Khalid Β· 16 April 2024 Β· Ayers and Cruiks Chelmsford

5/5

Google

Both Jo Ballantyne and Emma Stiers were very professional, extremely helpful and friendly, nothing was too much trouble, any query or enquiry was dealt with in an efficient and friendly manner. Thank you Jo and Emma.

Loraine Β· 13 April 2024 Β· Ayers and Cruiks Southend-On-Sea

5/5

Google

The service I received was fantastic from start to finish from both Jo Ballantyne and Emma Stiers. Helped me and kept me updated at every opportunity. highly recommended and a huge thank you to Jo and Emma for making the process simple. Thank you John Fuller

Admin Β· 13 April 2024 Β· Ayers and Cruiks Southend-On-Sea

1/5

Google

Rating only, no written review.

Maurizio Β· 14 March 2024 Β· Ayers and Cruiks Southend-On-Sea

Agent replied Β· 24 August 2024

Hi Maurizio we are sorry you have felt the need to leave a 1 star review, we would very much like to understand why you have felt it necessary to do this and which department you were dealing with. Please contact Kevin Cruiks or Steve Ayers to discuss.

5/5

Google

For my experience I have had Emma and Jo. Both kind ladies have been more than helpful for my first time moving out and to make things better. They are always happy to contact you if you need any further assistance. Great first time experience moving out 😊

James Β· 14 March 2024 Β· Ayers and Cruiks Southend-On-Sea

5/5

Google

Myself & my partner have been looking to live together in Southend for a few months. We are so happy where we are now with thanks to Ayers & Cruiks. Emma & Kathryn have kept us up to date the whole time, we trusted them in helping us to find a home. They were so friendly, trustworthy & delivered great customer service. Without their assistance we wouldn't be where we are today.

Mike Β· 14 March 2024 Β· Ayers and Cruiks Southend-On-Sea

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Ayers and Cruiks

Which Ayers and Cruiks office has the most reviews?

Southend-On-Sea has the most, with 213 reviews rated 4.4 out of 5, followed by Chelmsford with 38.

Where are the Ayers and Cruiks offices?

The two Ayers and Cruiks offices, by town:

  • Chelmsford: Burgundy Court, 64/66 Springfield Road, Chelmsford, CM2 6JY
  • Southend-On-Sea: 86 - 88 Baxter Avenue, Southend-On-Sea, SS2 6HZ

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