Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAn agent who actually manages things!
We transferred from another agent who had not kept our accounts up to date for many years. A&C sorted this out for us, got us back on a program of budgeted repairs and sorted out a long overdue section 21 project. Rita is quick and easy to communicate and work with and has a team of contractors she can trust - invaluable when managing leaseholders money!
Tracey · 12 May 2026
Agent replied · 6 June 2026
Thank you for sharing such a detailed review, we truly appreciate it. We're delighted that we were able to help get everything back on track for you and bring your accounts and maintenance programme up to date. It’s especially great to hear your kind words about Rita; she prides herself on being responsive and reliable, and she’ll be thrilled with your feedback. We’re glad our trusted contractor network has added value too, we know how important that is when managing leaseholders’ funds. Thanks again for your support
★★★★★ 5/5
TrustpilotGreat company
Great company, always able to get hold of them whenever I need to. Rita is the manager of my block and she is so helpful, she really goes above and beyond whenever I have a query, a real asset to the business, thank you
Mrs · 5 May 2026
Agent replied · 6 June 2026
Thank you for such thoughtful feedback, we’re so pleased to hear you’ve had a positive experience. Being accessible and responsive is really important to us, so it’s great to know that’s come across. Rita will be especially touched by your kind words; her dedication and willingness to go the extra mile truly make a difference. We’re very grateful for your support!
Ayers & Cruiks
★★★★★ 1/5
TrustpilotBad experience at Ayers and Cruiks
Me and my partner have worked very hard to finally buy our first home together. I unfortunately have had issues and miscommunication with Rita at Ayers and Cruiks. The phone call was very unprofessional, rude. Rita was argumentative with a 'what I say goes' tone with out listening to my issue and needs. I was hoping for a really good management company to help with issues me and my partner could come across but I got poor service and it makes me very nervous dealing with Ayers and Cruiks.
Amanda · 23 April 2025
Agent replied · 29 July 2025
Dear Amanda
We are sorry you felt the need to post a 1 star review. I have spoken to Rita and understand that this was about you installing internet to your flat and wanting to run cables through the common and exterior parts of the building. Rita explained that before you did this the landlords would want to see details of where these cables were going to be run and asked you to provide these details so we can get landlords consent. You weren’t happy with this and spoke with her head of department who explained the situation to you again.
I personally overheard this conversation and do not accept that Rita was rude or unprofessional, she gave you the facts which you obviously didn’t understand.
If you wish to install this we just need a plan from the installer of the cable route which we can get signed off by the landlord, it’s a very simple process.
If you wish to speak to me personally my direct dial is 01702 608037 or mobile 07887 777833
Regards
Kevin Cruiks - Director
★★★★★ 5/5
TrustpilotSuperb and a shout out for Rita
They took over from a previous Management Company that to be frank were useless. Since they have managed our building things get done promptly and as quickly as possible. Rita, who manages our Unit is brilliant. Highly Recommend
Martyn · 7 May 2026
Agent replied · 6 June 2026
Thank you for your feedback; we really appreciate you taking the time to share your experience. We're delighted to hear that the transition has made such a positive difference and that matters are now being handled promptly. Rita will be especially pleased with your kind comments; she is dedicated to delivering an efficient and reliable service. We truly value your recommendation and look forward to continuing to support you and your building
★★★★★ 5/5
TrustpilotWould highly recommend Ayers & Cruiks…
Would highly recommend Ayers & Cruiks Property Management Company who provide a professional and efficient service. Thanks to Rita who always acts promptly to sort out any problems that may occur and keeps everything running smoothly.
Christine · 5 May 2026
Agent replied · 6 June 2026
Thank you very much for your recommendation and kind words! We’re delighted to hear that you’ve found our service both professional and efficient. Rita will be especially pleased to know her prompt approach and dedication to keeping everything running smoothly has made such a positive impact. We truly appreciate your feedback and are always here to help!
Ayers & Cruiks
★★★★★ 5/5
TrustpilotWorking with Ayers & Cruiks
We have been working with Ayers & Cruiks (specifically Rita and Holly from their Block Management Team) as our Managing Agents for well over one year. During that time Ayers & Cruiks have consistently demonstrated significantly improved response times to our many enquiries, as well as introducing trusted skilled contractors to undertake a variety of on-site works at commercially competitive rates and always with a quality outcome. Today, Ayers & Cruiks are seen as trusted advisors to the estate directors and we look forward to working with them for many years to come.
Bruckauf · 11 May 2026
Agent replied · 6 June 2026
Thank you for your detailed and thoughtful feedback, we greatly appreciate you taking the time to share your experience. We're delighted to hear that our team, particularly Rita and Holly, have made a positive impact through improved responsiveness and the delivery of high-quality, cost-effective solutions. Building trusted relationships with our clients and being seen as a reliable advisor is very important to us. We look forward to continuing to support you and the estate for many years to come.
★★★★★ 5/5
TrustpilotJulia at Ayers & Cruiks Property…
Julia at Ayers & Cruiks Property Management is an absolute pleasure to work with. She’s professional, efficient, and always quick to respond. Any issues are handled promptly and smoothly, with clear communication throughout.
Ivan · 4 March 2026
Agent replied · 6 June 2026
Thank you so much for your wonderful feedback! We’re delighted to hear that your experience with Julia has been so positive. She takes great pride in providing a professional, efficient, and responsive service, and it’s fantastic to know her efforts are making a real difference.
We truly appreciate you taking the time to share your experience, and we look forward to continuing to support you. If there’s ever anything you need, please don’t hesitate to get in touch.
★★★★★ 5/5
TrustpilotEverything is very ‘in control’ and…
Everything is very ‘in control’ and efficient. Rita liaises with all from the building which means there are no surprise along the way..
Paul · 5 May 2026
Agent replied · 6 June 2026
Thank you for your thoughtful feedback! We’re delighted to hear that everything feels well-managed and efficient. Rita works hard to keep communication clear and consistent for everyone involved, so it’s great to know that’s making a difference. We really appreciate your kind words!
Ayers & Cruiks
★★★★★ 5/5
TrustpilotExcellent company
Excellent company, on the ball, efficient and helpful Rita is particularly helpful and efficient with any issue that has arisen. Highly recommend
Miriam · 5 May 2026
Agent replied · 6 June 2026
Thank you for your fantastic feedback! It’s great to hear you’ve had such a positive experience with our team. We’re especially pleased that Rita’s proactive and efficient approach has stood out when resolving any issues. Your recommendation means a lot to us, and we’re always here to help whenever you need us!
Ayers & Cruiks
★★★★★ 5/5
TrustpilotExcellent Managing Agents!
We have long wished for a Managing Agent who seemed to care, wd answer calls & emails efficiently & at last we have found them! Rita & Holly at Ayers & Cruiks are very professional, respond without delay & are focussed on solving any problems. It is such breath of fresh air & we feel very supported in the smooth running of our apartment block. Thank you!
Susan · 6 May 2026
Agent replied · 6 June 2026
We really appreciate you taking the time to share such positive feedback. It’s fantastic to hear that our approach to communication and problem-solving has made a noticeable difference. Rita and Holly will be especially pleased to know their efforts are valued; they are both committed to providing a responsive and supportive service. We’re delighted to be working with you and to play a part in the smooth running of your development.
★★★★★ 5/5
TrustpilotExcellent prompt service
I have struggled with a management issue of land surrounding my son's home for over a year. It is only when Ayers and Cruiks took over responsibility, and particularly Rita Nichols, that the problem has been resolved. Her kind and professional input and her tenacity has been impressive. If you have a problem I encourage you to contact them. Such a contrast to other agencies!
Frances · 21 November 2024
Agent replied · 27 August 2025
Thank you so much for taking the time to share your experience! We're thrilled to hear that Rita and the team were able to help resolve the issues you've been facing. Rita truly values her clients and is dedicated to providing professional and thoughtful service, so your feedback means a lot. We appreciate your recommendation and are so happy we could make a positive difference. If you ever need further assistance, don’t hesitate to reach out, we’re here to help!
★★★★★ 5/5
TrustpilotWe switched to A&C from a terrible…
We switched to A&C from a terrible company and it has been a breath of fresh air to work with Rita and Holly who has worked very hard to take over our building and immediately fill us with confidence and we do not regret the move at all. Bravo and thank you
Ashley · 5 May 2026
Agent replied · 6 June 2026
Thank you so much for your wonderful feedback, and for choosing to switch to Ayers & Cruiks, we truly appreciate the trust you’ve placed in us. We’re delighted to hear that the transition has been a breath of fresh air. Rita and Holly have both put in a great deal of effort to ensure a smooth handover, so it’s fantastic to know they’ve helped build confidence from the start. Your kind words mean a lot to us, thank you again for your support!
Ayers & Cruiks
★★★★★ 5/5
TrustpilotFrom first contact
From first contact , valuation, finding buyers, to following up buyers and client liaison the support and service received has been exceptional. Without the the expertise of Darrell Clarke I doubt if the sale would have been completed. Persistence and resolve was so prominent cannot express how so impressed with the service and will have no hesitation when next need this sort of service. Many thanks to Darrell at Ayres Cruiks
Robert · 13 April 2025
★★★★★ 5/5
TrustpilotFabulous Co
Our block of flats have only been using A&C since December and they have been fantastic. We have seen a huge difference already. They are very efficient and quick to respond to any problems. I would highly recommend them.
Sarah · 26 May 2026
Agent replied · 25 September 2026
Hi Sarah
Thank you for your fantastic review. We're so pleased to hear that you've seen a significant improvement since appointing Ayers & Cruiks. Your recommendation means a great deal to us, and we'll continue working hard to provide a responsive and efficient service. Thank you for your support.
★★★★★ 5/5
TrustpilotGreat communication
The whole team has been so helpful and accommodating throughout the rental process. A special thanks to Cameron and Emma for answering my many questions and enquiries. I would highly recommend this letting agent and am excited to move in shortly.
Romi · 10 October 2024
Agent replied · 23 October 2024
Thank you so much for your positive review Romi. Our residential team take great pride in delivering top tier customer service and will appreciate your review massively! We hope you enjoy your new home.
Kind Regards
Ayers & Cruiks
★★★★★ 5/5
TrustpilotAyres & Cruiks are a responsible
Ayres & Cruiks are a responsible, professional management company. Rita, who manages the Southpoint flats, is quick to respond to any issues and arranges repair work or action straight away. The communication is excellent.
Jayne · 10 May 2026
Agent replied · 6 June 2026
Thank you so much for your kind feedback, we really appreciate you taking the time to share it. We're delighted to hear that you’ve been happy with the service and communication. Rita will be especially pleased to receive your recognition; she works hard to ensure issues are handled promptly and efficiently. It’s great to know this has made a positive difference. We look forward to continuing to provide you with a high standard of service
★★★★★ 4/5
TrustpilotOur management company
Ayers & Cruiks have been the management company for our development over the last couple of years. Very happy with the service. Rita the property manager has been excellent. Thank you
Gavin · 8 May 2026
Agent replied · 6 June 2026
Thank you very much for your kind feedback, we really appreciate it. We're delighted to hear that you’ve been happy with the service over the past couple of years. Rita will be especially pleased to receive your comments; she is committed to delivering a high standard of service to all our developments. We look forward to continuing to support you and your property.
★★★★★ 1/5
TrustpilotDo not use for Residential Block Management
I can NOT recommend Ayers & Cruiks for residential block management or service charges , custody. They are the worst managing agent I have ever dealt with. Aggressive. Rude. Inexperienced. Incompetent. Unprofessional. Very poor-quality services both professionally and to our block. I should have taken the hint from their own air conditioning blowing out hot air in the height of summer! They treat Leaseholder clients with total disdain when issues are flagged, including overlooking Health and Safety risks. Evasive when called to account about where our money goes. They have run our development into a state of disrepair. There's a clue as to how toxic they are in their staff turnover. Ignore the glossy online marketing - their offices are on an industrial estate, like somewhere you’d get a dodgy MOT from. The only thing they are skilled at is making excuses and blame deflection, as their response to other people's reviews show. Save yourself the aggravation and avoid this company.
Gregory · 30 November 2024
Agent replied · 29 July 2025
Dear Mr Gauge,
I was very upset to read your review. My colleagues and I have tried to investigate your allegations, but we do not seem to have you registered as a tenant in any of our blocks and without knowing which property you are referring to it is very difficult to be able to respond to these very serious complaints. I do wonder if you have the right firm as our offices are not on an Industrial Estate as you claim, we have an office in the city centre of Southend and another in the city centre of Chelmsford. I have to admit I don’t recognise many of the complaints that you make, especially the comment on turnover of staff. We have had the same team in place for several years and have recently expanded this, so Im not sure how you reach this conclusion. I would very much like to discuss this with you, so please email me on kevin@ayerscruiks.co.uk or call me on 01702 343060.
Kind Regards
Kevin Cruiks FRICS
Director
Ayers & Cruiks
★★★★★ 5/5
TrustpilotAyers and Cruiks and especially Julia…
Ayers and Cruiks commercial team of Julia and Alison go above and beyond for all their clients their knowledge, integrity, efficiency and professionalism are second to none !
Bill · 12 May 2026
Agent replied · 6 June 2026
Thank you so much for your kind words, it really means a lot to us. We’re especially pleased to hear your recognition of Julia Richards; she’ll be delighted to know her efforts made such a positive impact. At Ayers and Cruiks, we always strive to go above and beyond for our clients, and your feedback truly motivates us to keep delivering our best.
★★★★★ 5/5
TrustpilotQuick, efficient, supportive and helpful
It was one of the most quickest and easiest agents I could hold onto. From the viewing the property to the moment of signing the contract, the whole experience was exceptionally pleasant, as all the team members are very efficient, proactive and dealing with tenants in very professional, approachable and friendly manner. Thank you very much for all support and help during such stressful and difficult time such as moving out and in. I would most definitely recommend them and very happy with my choice and putting trust in them for managing my property. My best wishes.
Daria · 6 November 2024
Agent replied · 25 December 2025
Thank you so much for your kind words! We’re thrilled to hear that your experience with us was quick, efficient, and supportive. Our team strives to provide a professional, approachable, and friendly service, and it’s wonderful to know we made your moving process easier. Your recommendation means a lot to us, and we’re grateful for your trust. Best wishes in your new home!
★★★★★ 1/5
TrustpilotIncompetent fools
Incompetent fools, avoid! Lack of empathy caring and general knowledge is staggering.
Mike · 18 August 2026
Agent replied · 25 September 2026
Dear Mike,
I am sorry to hear you haven't had a positive experience, so we can investigate this further please contact me on darrell@ayerscruiks.co.uk.
Darrell Clarke
Director
★★★★★ 5/5
TrustpilotThe details that come through regarding…
The details that come through regarding works have the correct info and Rita and Holly are very helpful if there are any issues
Maxine · 5 May 2026
Agent replied · 6 June 2026
Thank you for your kind feedback! We’re really pleased to hear that the information provided is clear and helpful, and that Rita and Holly have been able to support you whenever needed. It’s also great to know our invoicing process is working smoothly for you. We truly appreciate your comments and look forward to continuing to support you!
Ayers & Cruiks
★★★★★ 1/5
TrustpilotAbsolutely rubbish
There is retail shop on there website for the last 3 months I am trying to view it and every time I call they answer the same rubbish that we did not have the key yet it’s ridiculous if you won’t be able to get key or arrange a viewing then there is no point to be on your website one of very very low service providers in real estate market
Khalid · 16 April 2024
★★★★★ 5/5
TrustpilotIve delt with a few management…
Ive delt with a few management companies in the past but Ayers & Cruiks are so helpful with the drama
Peter · 6 May 2026
Agent replied · 6 June 2026
Thank you so much for your kind words! We really appreciate you taking the time to share your experience. Our team always aims to make things as smooth and stress-free as possible, so it’s great to hear that came across. If there’s ever anything we can help with, please don’t hesitate to get in touch, we’re always here for you!
Ayers & Cruiks
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