Trusted Agent profile
★★★★★
214 reviews across 2 offices and 3 platforms
Ayers and Cruiks has two offices, in Southend-On-Sea and Chelmsford. Together they have 214 reviews on three platforms, rated 4.4 out of 5 overall.
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Ayers and Cruiks's two offices, most reviewed first. Each has its own page.
Showing 173 reviews on Google only. Show every review
5/5
GoogleFantastic experience! Jo was incredibly responsive, always getting back to me within minutes. The whole process was smooth and hassle-free, and they made me feel welcome from the very first viewing - thank you Rachel. Very happy, highly recommend.
5/5
GoogleBradley was very helpful and made the leasing process very easy. We leased an office from them in Leigh on Sea, can't fault Ayers and Cruiks.
Hi Karen, Thank you for your kind review. Bradley will be delighted to know that his professional service was helpful and made your experience with leasing an office easy. Best of luck in your new premises. Ayers & Cruiks
5/5
GoogleJust want to say a huge thank you to Bradley hair for all his help selling my coffee shop. He was very professional and made everything run smoothly. Also thank you Ayers and cruiks
Hi Rosario, Thank you for taking the time to leave a 5* review for Bradley. He will certainly be pleased to hear that you were pleased with his service. All the best Ayers & Cruiks
5/5
GoogleVery happy to recommend Ayers & Cruiks, who managed my brothers bespoke letting requirement very supportively. A first class service.
Thank you for your kind words and recommendation! We’re really pleased we could support your brother and provide the level of service you expected.
5/5
GoogleBradley was very helpful throughout the process and always quick to respond. Professional, easy to deal with and made everything run smoothly. Would definitely recommend.
Thank you for taking the time to share your feedback. We’re delighted to hear about your positive experience with Bradley. Providing a professional, responsive, and seamless service is something we pride ourselves on, and it’s great to know Bradley delivered this throughout your journey. Your recommendation means a great deal to us, and we truly appreciate your kind words. If there’s ever anything more we can assist you with in the future, please don’t hesitate to get in touch.
5/5
GoogleHad a great experience with Jo Ballantyne from Ayers & Cruiks throughout the whole process. Very professional, helpful, and always quick to respond to any questions. Made everything smooth and stress-free. Highly recommend!
Hi Yash, Thank you for leaving your feedback on your dealings with Jo. We are delighted that you found her approach professional, friendly and that she came back to you quickly. She will really appreciate your comments. All the best Ayers & Cruiks
5/5
GoogleExcellent service from start to finish. Very helpful, friendly, and professional. Thank you for making the process easy!
Hi Twinkle, We are delighted to hear that you found our teams service professional and friendly. We pride ourselves on giving the best service we can and ensuring every customer is met with a friendly face. All the best Ayers & Cruiks
5/5
GoogleRating only, no written review.
Hi Cristina Thanks for leaving us a 5* Review. We really appreciate you taking the time to provide us with feedback. All the best Ayers & Cruiks
5/5
GoogleGreat communication, professional and great people to deal with. Smooth application and move in process.
Thank you for your kind words! We’re really pleased to hear that you found the whole process smooth from start to finish. Clear communication and making things straightforward are priorities for us, so it’s great to know that reflected in your experience. We truly appreciate your feedback and wish you every happiness in your new home!
5/5
GoogleBradley was amazing and very efficient, 100% recommend!!!
Thank you so much for your fantastic feedback! We’re thrilled to hear Bradley made such a positive impression, he’ll be delighted to know his efficiency and support stood out. We really appreciate your recommendation and are always here if you need anything in the future!
5/5
GoogleOver the years, I’ve dealt with several estate agents, but none have come close to the outstanding experience delivered by Ayerd & Cruiks. From the very first phone call to the property viewing, signing of documents, and finally collecting the keys, the entire process was handled with exceptional professionalism, warmth, and efficiency. Emma and her incredible team turned what is often a stressful experience into something seamless and genuinely enjoyable. Their customer service was second to none, attentive, reassuring, and always willing to go the extra mile. What truly stood out was the thoughtful follow-up after I moved in, which showed a real commitment to customer care long after the paperwork was completed. If excellence had a name in the property industry, it would be Ayerd & Cruiks. Absolutely first-class service from start to finish!
Thank you for such a glowing and detailed review, it truly means a great deal to us. We're absolutely delighted to hear that your experience with Ayers & Cruiks, from initial contact through to move-in and beyond, was so positive. Emma and the team will be especially pleased with your kind words; they are all passionate about delivering a smooth, supportive and professional service at every stage of the process. It’s particularly rewarding to know that our follow-up and ongoing care made a difference. We’re grateful for your recommendation and wish you every happiness in your new home
5/5
GoogleCameron has been incredibly helpful throughout the entire process. He is always proactive and genuinely committed to getting the deal completed as quickly and smoothly as possible for both parties. His calm and composed approach makes a real difference, especially during more stressful moments. Honestly, it would have been very difficult to get this deal over the line without his support and guidance. I truly appreciate his professionalism and dedication.
Thank you so much for taking the time to leave such a thoughtful and detailed review. We’re absolutely delighted to hear about your experience and how positively Cameron supported you throughout the process. His proactive mindset, calm approach, and genuine commitment to achieving the best outcome for all parties are qualities we truly value, and it’s great to see them recognised. Feedback like yours means a great deal to us and reinforces the high standards we strive to maintain. We’ll be sure to share your kind words with Cameron, who will be thrilled to know his professionalism and dedication made such a meaningful difference. Thank you again for placing your trust in us, we were delighted to support you and wish you all the very best moving forward.
1/5
GoogleIf I could give zero I would! I’d never rent via Ayers ever again and would never recommend to anyone! The branch in Southend on sea has some very rude staff with no people skills! We rented a flat that had been newly done up on the understanding that there was no issues with it… on the day we moved in there was noticeable water damage to a wall in the main bedroom which we immediately called the office they sent out a builder who told us there was water damage to the external wall and to draw round it with a pen! Over that year we reported more and more problems where we got sent a builder who kept saying we will talk to the landlord but nothing got done! The landlord took over £400 from our deposit because of this issue and over a month after we handed the keys back we’ve been hit with another bill that isn’t our fault and to make it worse it was an email not even a phone call! Overall your staff are rude and don't know how to communicate or even do their jobs correctly! As someone who has rented through a couple of different estate agents I am deeply disappointed, angered and disgusted with how we are being dealt with!
5/5
GoogleGreat service from all the team at Ayers & Cruiks. Highly recommend their services.
Hi Steven, Thank you very much for taking the time to leave us a 5* review! We are glad you had a great service from our team and would recommend our services going forward! All the best!
1/5
GoogleLed us on, on a property for over 5 weeks, to then tell us landlord is proceeding with someone else, chased them 5 or 6 times as no one is ever in the office and have basically wasted 5 weeks, the landlord is also the owner of the company so seems very convenient
Dear Johnny, Thank you for your feedback. We’re sorry to hear you feel let down, and we completely understand how disappointing this outcome must be. All tenancy decisions are made by the landlord of the property, and on this occasion they chose to proceed with another applicant. We appreciate that you were waiting for an update, and we’re sorry if our communication didn’t meet the standard you expected. This isn’t the experience we aim to provide, and your comments will be reviewed so we can improve our process. We’d welcome the opportunity to speak with you directly to go through what happened in more detail. Please feel free to contact me at Darrell@ayerscruiks.co.uk. Thank you again for your feedback. Kind Regards Darrell Clarke Director
5/5
GoogleBradley and his team were PROFESSIONAL and PROACTIVE through the whole process with us successfully getting the commercial retail. Bradley helped us going through this really stressful time with clear details and regular updates . I highly recommend this Ayers and Cruiks agency . Thank you so much !
Dear Chelsea, Thank you so much for your wonderful feedback! We’re delighted to hear that Bradley and the team were able to support you throughout the process and help make a stressful time easier. Best of luck with the new property, we are sure you'll make a great success of it! Should you ever need our assistance in the future, please do not hesitate to reach out.
5/5
GoogleI have had an amazing experience with the agency, from viewing the flat (punctual, friendly and informative), to all of the support during the vetting process and with anything I need whilst living here. Thanks Emma, Jo and Nick for all you do, I really appreciate it!
Dear Marcela Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience throughout the process of renting your property. Emma, Jo and Nick will be thrilled to know their support made such a difference. Thanks again for taking the time to share your experience, we really appreciate it! We wish you all the best in your new home.
5/5
GoogleAyers and Cruiks began managing our blocks of flats in 2017, and I have been a director representing the blocks since 2022. I have had extensive dealings with Ayers and Cruiks, particularly with Rita, who heads their block management team. Rita has provided first-class service to us as directors and to the residents of the blocks. This includes handling day-to-day issues such as building maintenance, finance, insurance, fire regulations, utilities, and resident communication. We are currently undertaking a major renovation of our buildings, the biggest upgrade to the buildings since they were built in 1965. Rita has been critical to getting the project off the ground and continues to be enthusiastic and supportive as we execute this project. I highly recommend the services of Ayers and Cruiks.
Thanks so much for this review Kevin, Rita will be over the moon that her hard work is so much appreciated.
5/5
GoogleRachel and the team have been extremely helpful throughout the process! Highly recommend it!
Thank you very much Ayan
1/5
GoogleRating only, no written review.
Dear Okay, Thank you for your feedback. I'm sorry to see that your experience didn’t meet expectations. As there were no comments left, we’re unsure what went wrong, but we'd really like the opportunity to understand and put things right. Please feel free to contact me directly at Darrell@ayerscruiks.co.uk , and we’ll do everything we can to help. Thank you again for taking the time to leave a review. Kind Regards Darrell Clarke Director
5/5
GoogleOutstanding service. Second to none. A special thank you to Emma stiers for her continued support and effort in helping to fix a huge problem we had and also thank you to every member of staff for being so helpful.
Hi Paul, Thank you so much for your wonderful feedback. We’re delighted to hear you received outstanding service and that our team was able to support you during a challenging situation. A special thank you will be passed on to Emma Stiers for her continued dedication and effort, she’ll be thrilled to hear this. We truly appreciate your kind words about the whole team and look forward to supporting you again in the future. Ayers & Cruiks
5/5
GoogleWorked with Bradley and all went very well and smoothly. Great communication and in the location within a couple of weeks.
Hi Nick, Thank you for your kind review. We’re really pleased to hear that everything went smoothly and that Bradley’s communication helped make the process quick and straightforward. Wishing you every success in your new location, and we look forward to working with you again in the future. Ayers & Cruiks
5/5
GoogleVery helpful.
Thank you very much for your 5 star review. Ayers & Cruiks
5/5
GoogleGreat service in person and over the phone thank you guys
Hi Ricky, Glad to hear you found our team helpful. We really take pride in providing a professional yet friendly service to all of our tenants, buyers & clients. We really appreciate the 5 star review from you. Ayers & Cruiks
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Southend-On-Sea has the most, with 213 reviews rated 4.4 out of 5, followed by Chelmsford with 38.
The two Ayers and Cruiks offices, by town:
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