5/5
GoogleExcellent team and helped with any issues or questions we had 100% recommend
Agent replied · 12 October 2026
Thank you for your recommendation Liam glad we were able to be of service
Trusted Agent profile
Ayers and Cruiks estate agents in Southend-On-Sea and Chelmsford
★★★★★
214 reviews across 2 offices and 3 platforms
Ayers and Cruiks has two offices, in Southend-On-Sea and Chelmsford. Together they have 214 reviews on three platforms, rated 4.4 out of 5 overall.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
Ayers and Cruiks's two offices, most reviewed first. Each has its own page.
Latest reviews from every Ayers and Cruiks office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleAbsolutely thrilled with the service from Ayers & Cruiks! They made the process of securing my rental property smooth, efficient, and stress-free. Their communication was excellent throughout, and their friendly, professional team went above and beyond to ensure everything ran perfectly. Truly fantastic customer service, highly recommended!
Agent replied · 12 October 2026
Thank you for your review and recommendation Jade, its much appreciated
1/5
GoogleWe recently made a best and final offer on a commercial property in Wickford which was accepted. We as a company had funds approved but as expected our lender had to make checks on the property and the amount we needed to borrow. This was all made clear at the acceptance. To be clear we complied with every request given by our bank to be as active and quick as we could. I was made aware we had lost the property to a higher bidder not by Ayres and Cruiks but my broker. We was of the understanding best and final meant the property was taken of the market? apparently not!! From the start of the process to now the communication has been appalling and as per above with no integrity. Before Ayres and Cruiks respond with there normal response I have emailed and given notice that these comments are going to be made and allowed them to make comment which was still in my opinion not an acceptable answer. I would never engage with or recommend Ayres and Cruiks to any buyers or sellers.
1/5
GoogleMy partner and I urgently needed a house, so he even took a day off and travelled from Birmingham for a viewing. The property was not furnished, one bedroom apartment in southend but we still chose to go ahead because we really needed somewhere. After all that effort, the follow-up experience was extremely disappointing. When we asked for details, staff were dismissive and not willing to answer properly. Instead, they rushed the conversation, even cutting it short with repeated ‘bye-bye’s. They told us we had to pay a £225 immediately but gave no clear information about the contract, terms, or whether the fee was refundable. On top of that, they set a strict deadline ‘by tomorrow you have to pay’ and whenever we asked questions, they made it sound like a threat: that they’d just give the house to someone else if we didn’t pay. Because of this behaviour, we decided to walk away and will never use their services again. I would also like to warn others: if you want fair treatment, clear information, and professionalism, look elsewhere. The customer service we experienced was extremely poor.
Agent replied · 16 April 2026
Dear Mr Jumbam. Im sorry you have had this experience. I have spoken with our residential staff to try and find out what happened here. Unfortunately, we have no records of you viewing any of our properties around this time and neither are you registered on our system as an applicant. As you will see from the many other reviews our residential team pride themselves on their customer service and I just don't recognise the behaviour that you describe . I would really appreciate you contacting me and letting me know who you spoke to and which property you think you viewed through us so we can hopefully set the record straight. My email address is Kevin@ayerscruiks.co.uk and my direct dial number is 01702 608037. I look forward to hearing from you Kevin Cruiks - Director
5/5
GoogleI was very happy with the level of service from Ayers & Cruiks regarding one of my latest commercial rentals - Cameron was very helpful and always kept me informed of what was going on in the background. The whole process was a bit challenging at times for both of us but we got there in the end and I wish Cameron the best of luck and I look forward to working with him again in the future.
Agent replied · 16 April 2026
Dear Sabrina many thanks for your kind words and for taking the time to leave this review, Cameron will be delighted
5/5
GoogleBest service 10/10 Bradley, Cameron & Neil. Been taking retail units from them and have no problem at all through out the process! Love from Vapes & candies 👍
Agent replied · 16 April 2026
Thank you for your review its good to hear that we are providing a great service. We look forward to letting you other shops in the future.
5/5
Googlebradley helped me with an office they had to rent locally in Rayleigh. I was looking for an office which they advertised and Bradley was a great help in sorting it for me
Agent replied · 16 April 2026
Dear Colin. Thanks for leaving your review, its great to hear that Bradley was so helpful and we are sure he will be delighted to read this
1/5
YellAvoid
When you want to vacate a commercial property let by Ayres and CRO0KS, even if it is in a better state than they gave it to you, they will make unreasonable demands, such as, replace blown glass (already blown when moved in) conduct drainage surveys, replace outdated lighting and AC systems. They will also charge you thousands of pounds per year in service charge (money for nothing) they will not spend a penny of it. Previous tenant had the same issue with this lot, ended up going legal - now two current tenants that I know of are experiencing the same. DO NOT MAKE THE SAME MISTAKE!
5/5
GoogleWhat a great experience organising our new office with Ayers & Cruiks. Bradley Hair was excellent in answering all our questions and making the whole process run smoothly. It was a pleasure to do business with this company and I would highly recommend them.
Agent replied · 12 October 2026
Dear Mark Thanks so much for your review, we wish you every success in your new office
5/5
GoogleWhat can I say, Emma and Jo were amazing. From the first viewing to the complete process they were right there. Nothing was ever to much trouble, they kept us updated all the way through. We dealt with Emma for most of the process so need to give a special thank you to Emma but Jo you were also amazing. I would definitely recommend Ayers & Cruiks. We love our new home and are so grateful to you guys. From one very happy family x
Agent replied · 12 October 2026
Thanks so much for your feedback Emma and Jo will be thrilled that you are so happy in your new home
1/5
TrustpilotBad experience at Ayers and Cruiks
Me and my partner have worked very hard to finally buy our first home together. I unfortunately have had issues and miscommunication with Rita at Ayers and Cruiks. The phone call was very unprofessional, rude. Rita was argumentative with a 'what I say goes' tone with out listening to my issue and needs. I was hoping for a really good management company to help with issues me and my partner could come across but I got poor service and it makes me very nervous dealing with Ayers and Cruiks.
Agent replied · 4 June 2026
Dear Amanda We are sorry you felt the need to post a 1 star review. I have spoken to Rita and understand that this was about you installing internet to your flat and wanting to run cables through the common and exterior parts of the building. Rita explained that before you did this the landlords would want to see details of where these cables were going to be run and asked you to provide these details so we can get landlords consent. You weren’t happy with this and spoke with her head of department who explained the situation to you again. I personally overheard this conversation and do not accept that Rita was rude or unprofessional, she gave you the facts which you obviously didn’t understand. If you wish to install this we just need a plan from the installer of the cable route which we can get signed off by the landlord, it’s a very simple process. If you wish to speak to me personally my direct dial is 01702 608037 or mobile 07887 777833 Regards Kevin Cruiks - Director
5/5
TrustpilotFrom first contact
From first contact , valuation, finding buyers, to following up buyers and client liaison the support and service received has been exceptional. Without the the expertise of Darrell Clarke I doubt if the sale would have been completed. Persistence and resolve was so prominent cannot express how so impressed with the service and will have no hesitation when next need this sort of service. Many thanks to Darrell at Ayres Cruiks
5/5
GoogleWe have lived in a property managed by Ayers & Cruiks for 3 years. Unfortunately we had a number of issues when we first moved in, we viewed a show flat and was reassured the one we are moving into is like for like, unfortunately this wasn’t the case in terms of decor/ appearance even though we was told it would be. When we raised this nothing was done about it, we decided to leave it as we loved the property and the issues weren’t the end of the world. Fast forward 3 years we have now moved out, we were picked up on some issues around the paint on the walls (one of the main issues we raised when we moved in) Emma Steirs handled it brilliantly, felt she really listened to what we had to say, it was out of her control as the person dealing with the issues at the start no longer worked there, her communication was quick and issues resolved fast, she has brilliant customer service skills.
Agent replied · 12 October 2026
Hi Chelsea. Thanks for your review and glad to hear that your move out was handled well. This can sometimes be a difficult process but we strive to be fair and reasonable and communication is a vital part of this.
5/5
GoogleAyres & Cruiks are an extremely helpful company which allowed me to secure my first unit. Really appreciate the help from Cameron!
Agent replied · 12 October 2026
Dear Elliot thankyou for your review, its great to hear that Cameron was so helpful and we wish you every success in your new unit.
5/5
GoogleAll positive, great communication, always helpful, feel very comfortable going through them renting my new place. Always a pleasure speaking to Emma and always receive swift responses!
Agent replied · 12 October 2026
Dear Rebecca, thank you for your review its great to receive such positive comments and to know we have been of service
1/5
TrustpilotDo not use for Residential Block Management
I can NOT recommend Ayers & Cruiks for residential block management or service charges , custody. They are the worst managing agent I have ever dealt with. Aggressive. Rude. Inexperienced. Incompetent. Unprofessional. Very poor-quality services both professionally and to our block. I should have taken the hint from their own air conditioning blowing out hot air in the height of summer! They treat Leaseholder clients with total disdain when issues are flagged, including overlooking Health and Safety risks. Evasive when called to account about where our money goes. They have run our development into a state of disrepair. There's a clue as to how toxic they are in their staff turnover. Ignore the glossy online marketing - their offices are on an industrial estate, like somewhere you’d get a dodgy MOT from. The only thing they are skilled at is making excuses and blame deflection, as their response to other people's reviews show. Save yourself the aggravation and avoid this company.
Agent replied · 4 June 2026
Dear Mr Gauge, I was very upset to read your review. My colleagues and I have tried to investigate your allegations, but we do not seem to have you registered as a tenant in any of our blocks and without knowing which property you are referring to it is very difficult to be able to respond to these very serious complaints. I do wonder if you have the right firm as our offices are not on an Industrial Estate as you claim, we have an office in the city centre of Southend and another in the city centre of Chelmsford. I have to admit I don’t recognise many of the complaints that you make, especially the comment on turnover of staff. We have had the same team in place for several years and have recently expanded this, so Im not sure how you reach this conclusion. I would very much like to discuss this with you, so please email me on kevin@ayerscruiks.co.uk or call me on 01702 343060. Kind Regards Kevin Cruiks FRICS Director Ayers & Cruiks
1/5
YellThe worst residential managing agent I have ever encountered
I can NOT recommend Ayers & Cruiks for residential block management or service charges , custody. They are the worst managing agent I have ever dealt with. Aggressive. Rude. Inexperienced. Incompetent. Unprofessional. Very poor-quality services both professionally and to our block. I should have taken the hint from their own air conditioning blowing out hot air in the height of summer! They treat Leaseholder clients with total disdain when issues are flagged, including overlooking Health and Safety risks. Evasive when called to account about where our money goes. They have run our development into a state of disrepair. There's a clue as to how toxic they are in their staff turnover. Ignore the glossy online marketing - their offices are on an industrial estate, like somewhere you’d get a dodgy MOT from. The only thing they are skilled at is making excuses and blame deflection. Save yourself the aggravation and avoid this company.
5/5
TrustpilotExcellent prompt service
I have struggled with a management issue of land surrounding my son's home for over a year. It is only when Ayers and Cruiks took over responsibility, and particularly Rita Nichols, that the problem has been resolved. Her kind and professional input and her tenacity has been impressive. If you have a problem I encourage you to contact them. Such a contrast to other agencies!
Agent replied · 27 August 2025
Thank you so much for taking the time to share your experience! We're thrilled to hear that Rita and the team were able to help resolve the issues you've been facing. Rita truly values her clients and is dedicated to providing professional and thoughtful service, so your feedback means a lot. We appreciate your recommendation and are so happy we could make a positive difference. If you ever need further assistance, don’t hesitate to reach out, we’re here to help!
5/5
GoogleWe recently had the pleasure of working with Cameron from a family-owned estate agency, and the experience was exceptional. Cameron took the time to thoroughly show us multiple properties and responded promptly regarding our interest in securing one of them. Unfortunately, we didn’t reply in time, which understandably caused some delays. Despite this, Cameron and the team handled the situation with complete professionalism, something that sets them apart from many other estate agents. Unlike larger agencies, this family-owned business truly embodies strong ethics and an unwavering commitment to excellent service. Many other agents might have refused to work further with clients in similar circumstances, but this agency understood our situation and continued to treat us with respect, patience, and professionalism. What stood out most was their principled approach. Even in areas of high demand, they refuse to engage in bidding wars or auctions, which only deepens the trust they build with their clients. Their genuine focus on the community and providing top-notch service is inspiring, and we sincerely hope their business continues to thrive. A special thanks to Cameron, who was extremely professional, patient, and supportive throughout the process. We wholeheartedly recommend this agency to anyone seeking trustworthy and ethical service in the property market.
Agent replied · 22 November 2024
Dear Isha, thanks so much for your review, it means so much to the residential team , especially when its positive and constructive.
5/5
TrustpilotQuick, efficient, supportive and helpful
It was one of the most quickest and easiest agents I could hold onto. From the viewing the property to the moment of signing the contract, the whole experience was exceptionally pleasant, as all the team members are very efficient, proactive and dealing with tenants in very professional, approachable and friendly manner. Thank you very much for all support and help during such stressful and difficult time such as moving out and in. I would most definitely recommend them and very happy with my choice and putting trust in them for managing my property. My best wishes.
Agent replied · 25 December 2025
Thank you so much for your kind words! We’re thrilled to hear that your experience with us was quick, efficient, and supportive. Our team strives to provide a professional, approachable, and friendly service, and it’s wonderful to know we made your moving process easier. Your recommendation means a lot to us, and we’re grateful for your trust. Best wishes in your new home!
5/5
GoogleRating only, no written review.
Agent replied · 25 October 2024
Thank you for taking time and giving us a five star rating, its much appreciated
5/5
GoogleKerry Graves provides excellent service. Responsive and pragmatic.
Agent replied · 25 October 2024
Thank you so much for your feedback, Kerry is over the moon.
5/5
TrustpilotThe staff are lovely all so helpful
Agent replied · 23 October 2024
Thank you for your 5 star review Mia. At Ayers & Cruiks our staff are dedicated to providing helpful and friendly advice to all our customers. We really appreciate you taking the time to leave positive feedback and look forward to working with you again soon. Kind Regards Ayers & Cruiks
5/5
TrustpilotGreat communication
The whole team has been so helpful and accommodating throughout the rental process. A special thanks to Cameron and Emma for answering my many questions and enquiries. I would highly recommend this letting agent and am excited to move in shortly.
Agent replied · 4 June 2026
Thank you so much for your positive review Romi. Our residential team take great pride in delivering top tier customer service and will appreciate your review massively! We hope you enjoy your new home. Kind Regards Ayers & Cruiks
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Ayers and Cruiks
Which Ayers and Cruiks office has the most reviews?
Southend-On-Sea has the most, with 213 reviews rated 4.4 out of 5, followed by Chelmsford with 38.
Where are the Ayers and Cruiks offices?
The two Ayers and Cruiks offices, by town:
- Chelmsford: Burgundy Court, 64/66 Springfield Road, Chelmsford, CM2 6JY
- Southend-On-Sea: 86 - 88 Baxter Avenue, Southend-On-Sea, SS2 6HZ
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
