Trusted Agent profile

Ayers and Cruiks estate agents in Southend-On-Sea and Chelmsford

4.4

★★★★★ Great

214 reviews across 2 offices and 3 platforms

Ayers and Cruiks has two offices, in Southend-On-Sea and Chelmsford. Together they have 214 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

173

Reviews on Google

All 2 offices

Yell logo

1.0 / 5

2

Reviews on Yell

All 2 offices

Trustpilot logo

39

Reviews on Trustpilot

Business-wide

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Our offices

Ayers and Cruiks's two offices, most reviewed first. Each has its own page.

Latest reviews from every Ayers and Cruiks office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Contractor working on behalf of Ayers and Cruiks

Fantastic team to work for all round. Great communication, always a pleasure to deal with!

JOSEPH · 5 May 2026 · Ayers and Cruiks Southend-On-Sea

Agent replied · 4 June 2026

Thank you so much for your kind feedback! It’s a real pleasure working with contractors like yourself, and we’re glad to hear you’ve had a positive experience with our team. We pride ourselves on clear communication and strong working relationships, so your comments mean a lot. We look forward to continuing to work together! Ayers & Cruiks

5/5

Trustpilot

Great service

Great service - quick response times and easy to work with!

Lauren · 5 May 2026 · Ayers and Cruiks Southend-On-Sea

Agent replied · 4 June 2026

Thank you for your great feedback! We’re really pleased to hear you found our service responsive and easy to work with. Your comments are much appreciated, and we’re always here to help whenever you need us! Ayers & Cruiks

5/5

Trustpilot

Everything is very ‘in control’ and…

Everything is very ‘in control’ and efficient. Rita liaises with all from the building which means there are no surprise along the way..

Paul · 5 May 2026 · Ayers and Cruiks Southend-On-Sea

Agent replied · 4 June 2026

Thank you for your thoughtful feedback! We’re delighted to hear that everything feels well-managed and efficient. Rita works hard to keep communication clear and consistent for everyone involved, so it’s great to know that’s making a difference. We really appreciate your kind words! Ayers & Cruiks

5/5

Trustpilot

The details that come through regarding…

The details that come through regarding works have the correct info and Rita and Holly are very helpful if there are any issues Payment of invoices very good

Maxine · 5 May 2026 · Ayers and Cruiks Southend-On-Sea

Agent replied · 4 June 2026

Thank you for your kind feedback! We’re really pleased to hear that the information provided is clear and helpful, and that Rita and Holly have been able to support you whenever needed. It’s also great to know our invoicing process is working smoothly for you. We truly appreciate your comments and look forward to continuing to support you! Ayers & Cruiks

5/5

Trustpilot

Would highly recommend Ayers & Cruiks…

Would highly recommend Ayers & Cruiks Property Management Company who provide a professional and efficient service. Thanks to Rita who always acts promptly to sort out any problems that may occur and keeps everything running smoothly.

Christine · 5 May 2026 · Ayers and Cruiks Southend-On-Sea

Agent replied · 4 June 2026

Thank you very much for your recommendation and kind words! We’re delighted to hear that you’ve found our service both professional and efficient. Rita will be especially pleased to know her prompt approach and dedication to keeping everything running smoothly has made such a positive impact. We truly appreciate your feedback and are always here to help! Ayers & Cruiks

5/5

Trustpilot

Excellent company

Excellent company, on the ball, efficient and helpful Rita is particularly helpful and efficient with any issue that has arisen. Highly recommend

Miriam · 5 May 2026 · Ayers and Cruiks Southend-On-Sea

Agent replied · 4 June 2026

Thank you for your fantastic feedback! It’s great to hear you’ve had such a positive experience with our team. We’re especially pleased that Rita’s proactive and efficient approach has stood out when resolving any issues. Your recommendation means a lot to us, and we’re always here to help whenever you need us! Ayers & Cruiks

5/5

Trustpilot

We switched to A&C from a terrible…

We switched to A&C from a terrible company and it has been a breath of fresh air to work with Rita and Holly who has worked very hard to take over our building and immediately fill us with confidence and we do not regret the move at all. Bravo and thank you

Ashley · 5 May 2026 · Ayers and Cruiks Southend-On-Sea

Agent replied · 4 June 2026

Thank you so much for your wonderful feedback, and for choosing to switch to Ayers & Cruiks, we truly appreciate the trust you’ve placed in us. We’re delighted to hear that the transition has been a breath of fresh air. Rita and Holly have both put in a great deal of effort to ensure a smooth handover, so it’s fantastic to know they’ve helped build confidence from the start. Your kind words mean a lot to us, thank you again for your support! Ayers & Cruiks

5/5

Trustpilot

Great company

Great company, always able to get hold of them whenever I need to. Rita is the manager of my block and she is so helpful, she really goes above and beyond whenever I have a query, a real asset to the business, thank you

Mrs · 5 May 2026 · Ayers and Cruiks Southend-On-Sea

Agent replied · 4 June 2026

Thank you for such thoughtful feedback, we’re so pleased to hear you’ve had a positive experience. Being accessible and responsive is really important to us, so it’s great to know that’s come across. Rita will be especially touched by your kind words; her dedication and willingness to go the extra mile truly make a difference. We’re very grateful for your support! Ayers & Cruiks

5/5

Google

Cameron has been incredibly helpful throughout the entire process. He is always proactive and genuinely committed to getting the deal completed as quickly and smoothly as possible for both parties. His calm and composed approach makes a real difference, especially during more stressful moments. Honestly, it would have been very difficult to get this deal over the line without his support and guidance. I truly appreciate his professionalism and dedication.

Đông · 15 April 2026 · Ayers and Cruiks Southend-On-Sea

Agent replied · 12 October 2026

Thank you so much for taking the time to leave such a thoughtful and detailed review. We’re absolutely delighted to hear about your experience and how positively Cameron supported you throughout the process. His proactive mindset, calm approach, and genuine commitment to achieving the best outcome for all parties are qualities we truly value, and it’s great to see them recognised. Feedback like yours means a great deal to us and reinforces the high standards we strive to maintain. We’ll be sure to share your kind words with Cameron, who will be thrilled to know his professionalism and dedication made such a meaningful difference. Thank you again for placing your trust in us, we were delighted to support you and wish you all the very best moving forward.

1/5

Google

If I could give zero I would! I’d never rent via Ayers ever again and would never recommend to anyone! The branch in Southend on sea has some very rude staff with no people skills! We rented a flat that had been newly done up on the understanding that there was no issues with it… on the day we moved in there was noticeable water damage to a wall in the main bedroom which we immediately called the office they sent out a builder who told us there was water damage to the external wall and to draw round it with a pen! Over that year we reported more and more problems where we got sent a builder who kept saying we will talk to the landlord but nothing got done! The landlord took over £400 from our deposit because of this issue and over a month after we handed the keys back we’ve been hit with another bill that isn’t our fault and to make it worse it was an email not even a phone call! Overall your staff are rude and don't know how to communicate or even do their jobs correctly! As someone who has rented through a couple of different estate agents I am deeply disappointed, angered and disgusted with how we are being dealt with!

Katie · 15 April 2026 · Ayers and Cruiks Southend-On-Sea

5/5

Trustpilot

Cameron did a outstanding job even when…

Cameron did a outstanding job even when things dragged on Much Appreciated Many thanks!!

Yumi · 10 April 2026 · Ayers and Cruiks Southend-On-Sea

Agent replied · 4 June 2026

Thank you very much for your kind review. We’re delighted to hear that Cameron provided an outstanding service, and we really appreciate your patience during the process. Your feedback is greatly appreciated, Many thanks Ayers & Cruiks

5/5

Google

Great service from all the team at Ayers & Cruiks. Highly recommend their services.

Steven · 2 April 2026 · Ayers and Cruiks Southend-On-Sea

Agent replied · 16 April 2026

Hi Steven, Thank you very much for taking the time to leave us a 5* review! We are glad you had a great service from our team and would recommend our services going forward! All the best!

1/5

Google

Led us on, on a property for over 5 weeks, to then tell us landlord is proceeding with someone else, chased them 5 or 6 times as no one is ever in the office and have basically wasted 5 weeks, the landlord is also the owner of the company so seems very convenient

Johnny · 16 March 2026 · Ayers and Cruiks Southend-On-Sea

Agent replied · 16 April 2026

Dear Johnny, Thank you for your feedback. We’re sorry to hear you feel let down, and we completely understand how disappointing this outcome must be. All tenancy decisions are made by the landlord of the property, and on this occasion they chose to proceed with another applicant. We appreciate that you were waiting for an update, and we’re sorry if our communication didn’t meet the standard you expected. This isn’t the experience we aim to provide, and your comments will be reviewed so we can improve our process. We’d welcome the opportunity to speak with you directly to go through what happened in more detail. Please feel free to contact me at Darrell@ayerscruiks.co.uk. Thank you again for your feedback. Kind Regards Darrell Clarke Director

5/5

Google

Bradley and his team were PROFESSIONAL and PROACTIVE through the whole process with us successfully getting the commercial retail. Bradley helped us going through this really stressful time with clear details and regular updates . I highly recommend this Ayers and Cruiks agency . Thank you so much !

Chelsea · 16 March 2026 · Ayers and Cruiks Southend-On-Sea

Agent replied · 16 April 2026

Dear Chelsea, Thank you so much for your wonderful feedback! We’re delighted to hear that Bradley and the team were able to support you throughout the process and help make a stressful time easier. Best of luck with the new property, we are sure you'll make a great success of it! Should you ever need our assistance in the future, please do not hesitate to reach out.

5/5

Google

I have had an amazing experience with the agency, from viewing the flat (punctual, friendly and informative), to all of the support during the vetting process and with anything I need whilst living here. Thanks Emma, Jo and Nick for all you do, I really appreciate it!

Marcela · 16 March 2026 · Ayers and Cruiks Southend-On-Sea

Agent replied · 16 April 2026

Dear Marcela Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience throughout the process of renting your property. Emma, Jo and Nick will be thrilled to know their support made such a difference. Thanks again for taking the time to share your experience, we really appreciate it! We wish you all the best in your new home.

5/5

Trustpilot

Julia at Ayers & Cruiks Property…

Julia at Ayers & Cruiks Property Management is an absolute pleasure to work with. She’s professional, efficient, and always quick to respond. Any issues are handled promptly and smoothly, with clear communication throughout.

Ivan · 4 March 2026 · Ayers and Cruiks Southend-On-Sea

Agent replied · 4 June 2026

Thank you so much for your wonderful feedback! We’re delighted to hear that your experience with Julia has been so positive. She takes great pride in providing a professional, efficient, and responsive service, and it’s fantastic to know her efforts are making a real difference. We truly appreciate you taking the time to share your experience, and we look forward to continuing to support you. If there’s ever anything you need, please don’t hesitate to get in touch.

5/5

Trustpilot

I’ve had a very positive experience…

I’ve had a very positive experience with this management company. They are professional, responsive, and always quick to resolve any issues. Communication is clear and efficient, and they genuinely care about providing a high standard of service. I would highly recommend them to anyone looking for reliable and proactive management.

Danny · 3 March 2026 · Ayers and Cruiks Southend-On-Sea

Agent replied · 4 June 2026

Thank you so much for taking the time to share your experience. We’re delighted to hear that you’ve had such a positive interaction with our team. Providing a professional, responsive, and high‑quality service is something we take great pride in, and it’s wonderful to know that our efforts are making a real difference. Your recommendation truly means a lot to us. If you ever need anything or have any questions in the future, please don’t hesitate to reach out, we’re always here to help.

5/5

Trustpilot

Communication was clear and prompt and…

Communication was clear and prompt and contracts all signed with in a week. Highly recommend.

Sam · 3 March 2026 · Ayers and Cruiks Southend-On-Sea

Agent replied · 4 June 2026

Thank you for your wonderful feedback! We’re delighted to hear that you found our communication clear and prompt, and that we were able to get all contracts signed within a week. Your recommendation means a lot to us. If you ever need anything in the future, we’re always here to help.

5/5

Trustpilot

Had good dealings with Ayers & Cruiks

Had good dealings with Ayers & Cruiks, Southend. Always responded promptly and professionally.

LMK · 2 March 2026 · Ayers and Cruiks Southend-On-Sea

Agent replied · 4 June 2026

Thank you so much for your kind review! We’re really pleased to hear you’ve had good experiences with Ayers & Cruiks in Southend. Our team works hard to respond promptly and professionally, so it’s great to know that this came through in your dealings with us. If there’s ever anything more we can help with, we’re always here.

5/5

Google

Ayers and Cruiks began managing our blocks of flats in 2017, and I have been a director representing the blocks since 2022. I have had extensive dealings with Ayers and Cruiks, particularly with Rita, who heads their block management team. Rita has provided first-class service to us as directors and to the residents of the blocks. This includes handling day-to-day issues such as building maintenance, finance, insurance, fire regulations, utilities, and resident communication. We are currently undertaking a major renovation of our buildings, the biggest upgrade to the buildings since they were built in 1965. Rita has been critical to getting the project off the ground and continues to be enthusiastic and supportive as we execute this project. I highly recommend the services of Ayers and Cruiks.

Kev · 16 February 2026 · Ayers and Cruiks Southend-On-Sea

Agent replied · 16 April 2026

Thanks so much for this review Kevin, Rita will be over the moon that her hard work is so much appreciated.

5/5

Google

Rachel and the team have been extremely helpful throughout the process! Highly recommend it!

Ayan · 16 February 2026 · Ayers and Cruiks Southend-On-Sea

Agent replied · 16 April 2026

Thank you very much Ayan

1/5

Google

Rating only, no written review.

Okay · 16 February 2026 · Ayers and Cruiks Southend-On-Sea

Agent replied · 16 April 2026

Dear Okay, Thank you for your feedback. I'm sorry to see that your experience didn’t meet expectations. As there were no comments left, we’re unsure what went wrong, but we'd really like the opportunity to understand and put things right. Please feel free to contact me directly at Darrell@ayerscruiks.co.uk , and we’ll do everything we can to help. Thank you again for taking the time to leave a review. Kind Regards Darrell Clarke Director

5/5

Google

Outstanding service. Second to none. A special thank you to Emma stiers for her continued support and effort in helping to fix a huge problem we had and also thank you to every member of staff for being so helpful.

Paul · 16 January 2026 · Ayers and Cruiks Southend-On-Sea

Agent replied · 16 April 2026

Hi Paul, Thank you so much for your wonderful feedback. We’re delighted to hear you received outstanding service and that our team was able to support you during a challenging situation. A special thank you will be passed on to Emma Stiers for her continued dedication and effort, she’ll be thrilled to hear this. We truly appreciate your kind words about the whole team and look forward to supporting you again in the future. Ayers & Cruiks

5/5

Google

Worked with Bradley and all went very well and smoothly. Great communication and in the location within a couple of weeks.

Nick · 16 January 2026 · Ayers and Cruiks Southend-On-Sea

Agent replied · 16 April 2026

Hi Nick, Thank you for your kind review. We’re really pleased to hear that everything went smoothly and that Bradley’s communication helped make the process quick and straightforward. Wishing you every success in your new location, and we look forward to working with you again in the future. Ayers & Cruiks

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Questions about Ayers and Cruiks

Which Ayers and Cruiks office has the most reviews?

Southend-On-Sea has the most, with 213 reviews rated 4.4 out of 5, followed by Chelmsford with 38.

Where are the Ayers and Cruiks offices?

The two Ayers and Cruiks offices, by town:

  • Chelmsford: Burgundy Court, 64/66 Springfield Road, Chelmsford, CM2 6JY
  • Southend-On-Sea: 86 - 88 Baxter Avenue, Southend-On-Sea, SS2 6HZ

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