Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWhile the property search and process was not easy, Anton and the team at Aspire helped make it possible! After months of searching and viewings, the team helped me find the perfect place. From scheduling the viewing to the offer stage, references, and move in they provided support. Thank you for what you do!
Ellie · 22 August 2024 · Aspire London (85 Tooting High Street)
Agent replied · 24 March 2024
Thanks Ellie. We were pelased to help you navigate what has been a tricky lettings market over the past year or two. Thanks for posting such a postive review. Always appreciated.
★★★★★ 5/5
GoogleWe have had the pleasure of dealing with Katie Quatermaine at Aspire who assisted me in the purchase of an exceptional upper floor flat in Sands End on behalf of a client. Both myself and my client were blown away by Katie's professionalism. She was extremely helpful, efficient and strong in her determination to do the best for her Client. She acted extremely politely and efficiently whilst at the same time working incredibly hard for her Client. I have worked in property for 25 years and Katie shone out as a very capable and professional Estate Agent. Thank you Aspire for all your hard work.
Sophia · 22 August 2024 · Aspire London (85 Tooting High Street)
Agent replied · 24 March 2024
Thats great to hear Sophie - glad we were able to help and Katie did such a good job. Look forward to working with you again.
★★★★★ 5/5
GoogleWe recently had the pleasure of working with Eliza from this real estate agency, and I must say, her service was outstanding! Eliza consistently went above and beyond, demonstrating not only professionalism but also a genuine kindness that made our experience truly enjoyable. Her tactful approach and commitment to ensuring our satisfaction are commendable. Eliza is undoubtedly an asset to the team, and we highly recommend this agency for their exceptional service, thanks to individuals like her.
Elena · 22 August 2024 · Aspire London (85 Tooting High Street)
★★★★★ 5/5
GoogleI have recently worked with Aspire Fulham on the purchase of my first property. The aligned agent was Katie Q who I found to be knowledgeable, approachable and professional from the first viewing of the property to completion. The sale process was a challenging one, however, this was nothing to do with Aspire who were very responsive to any queries and managed all parties well.
Coincidentally the management agent of the property is also Aspire and so far in my very limited interactions with this side of the company I have had positive experiences.
Patrick · 22 August 2024 · Aspire London (85 Tooting High Street)
Agent replied · 24 March 2024
Great to hear Patrick and so pleased we were able to help improve what can sometimes be a challenging process! Thanks for taking the time to post this review, we really appreciate it.
★★★★★ 5/5
GoogleI was faced with the daunting task of selling my mums house when she passed away and Arthur was outstanding, he listened and was personal and attentive. My house sold before it was on the market, or so it felt and I then dealt with Max who was equally as attentive and efficient. I would highly recommend Aspire as their staff are a credit to them.
Sue · 22 August 2024 · Aspire London (85 Tooting High Street)
Agent replied · 24 March 2024
Thank you so much for writing such a lovely review Sue - so glad we were able to help and deal with everything in a personal and attentive way. Best wishes from all at Aspire.
★★★★★ 5/5
GoogleWe hadn’t sold a property for nearly 40 years , Katie Quatermaine did a fantastic job of helping us get to a sale despite some difficult ‘solicitor’ issues. Throughout she was calm, involved and kept close contact with both sides to find the sensible amenable solution to all of the ‘niggling’ items that crop up. Katie was well supported by Arthur, it was obvious they really knew the local nuances involved in the present market and we can’t thank them enough for a very personable experience. If they can do such a good job for us - why not you?
William · 22 August 2024 · Aspire London (85 Tooting High Street)
Agent replied · 24 March 2024
What a lovely review to recieve William and thanks so much for posting. So glad after 40 years we were able to impress!
★★★★★ 5/5
GoogleI found myself in a very precarious position when a property to rent fell through at the 11th hour and I had to move in 6 days. Thankfully, I not only found the perfect property to rent via the Aspire team, but viewed it and got through the rental process in just 4 days.
The service I received from Rebecca and her team was more than outstanding - responsive, accurate and supportive communication throughout - which was appreciated greatly. Having dealt with many agents over years I was surprised and thankful at the quality of service I received - something quite rare in the house rental industry. Thank you.
Laura · 22 August 2024 · Aspire London (85 Tooting High Street)
Agent replied · 24 March 2024
Thats so great to hear Laura and so pleased we were able to help. Thanks for taking the time to post.
★★★★★ 5/5
GoogleI've had a very positive experience working with Aspire and Katie Q to purchase my first property (particularly in comparison to other estate agents I have dealt with in this process). Aspire was efficient in responding from the get-go, and Katie was very responsive, cheerful and took care in checking in and communicating between the sellers and myself
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Emily · 22 August 2024 · Aspire London (85 Tooting High Street)
Agent replied · 24 March 2024
Thats great to hear Emily and we really appreciate you taking the time to post this review.
★★★★★ 5/5
GoogleKatie at Aspire Fulham had been amazing since the start. She listened to me and showed me a property I would have dismissed initially but fell in love with it. She supported my offer and dealt as a great intermediary with some of the legal issue. From offer to exchange in 7 weeks had been amazing
Ken · 22 August 2024 · Aspire London (85 Tooting High Street)
Agent replied · 24 March 2024
Thanks for posting such a great review Ken - we really appreciate all feedback and this is lovely to hear.
★★★★★ 1/5
GoogleAvoid like the plague. This HAS to be the worst letting agency I have dealt with in my nearly 8 years in London. Very pushy for you to sign a contract and pay moneys in, but once that is done you will be chasing them down to do the very bare minimum. Their "property management" is even worse than their letting team, if that can be possible. Our house was given to us in a filthy state and they insisted it had been professionally cleaned (until the inventory report came back to shut their mouths) There were issues in the property that only surfaced once the previous tenants left and it took them nearly 3 weeks to send contractors and there are still works pending (some which are in the contract and were a requirement for us to move in). We haven't been able to fully settle in because of this, and we have a dog an and infant. Nearly a month in and we STILL have the "Let and Managed" sign outside of our property. Terrible experience, you have been warned!
UPDATE: got a reply 7mins after posting this; sent them an email as they requested asking them to call me to discuss all of the issues. 19hrs later and I am still waiting. The "helpful" response is just a sham!
UPDATE 2: it's been nearly 4 months since we moved in and we still have pending issues - I had a person from Aspire contact me about this review and asked me to put it down without actually trying to help. Sadly, our Property Manager is a disgrace and expects us to manage the property for her.
One person I do want to save from all of this is the ROCK STAR of Natara Griffiths. She is an absolute angel and the only reason I haven't thrown myself to the Thames after our experience in this house and with Aspire. She has taken it upon herself to make right all the wrongs we've had and to listen to our concerns and issues. If you are in a competing agency, please snatch this GEM because she will do wonders. And for anyone at Aspire reading this, give the woman a raise because she's the only saving grace you have. I won't name and shame the other people involved, but it's been unfortunate to cross paths with any of them.
Laura · 22 August 2024 · Aspire London (85 Tooting High Street)
Agent replied · 27 August 2023
We really appreciate your feedback Laura and regret to hear about the challenges you've encountered during your experience with our letting agency. We apologise for any inconvenience you've faced and want to assure you that your concerns are important to us.
We understand that our service may not have met your expectations, and for that, we sincerely apologise. We take great pride in the positive reviews we've received from many of our clients, and we always strive to provide excellent service.
Your specific case has caught our attention, and we are committed to addressing the issues you've raised. We would like to investigate this matter further to understand what went wrong and why our usual standards were not upheld in your situation. Please know that we are taking your feedback seriously and will be looking into the delays in property management and the condition of the property at the time of your move-in.
If you're willing, we would appreciate the opportunity to discuss your experience in more detail. Your insights will help us identify areas for improvement and ensure that we continue to deliver the high level of service that we are known for.
Please feel free to contact us at headoffice@aspire.co.uk at your convenience. We genuinely value your feedback and hope to work towards resolving these issues to your satisfaction.
Thank you for bringing these matters to our attention, and we look forward to the opportunity to make things right.
Reponse to Update: For the avoidance of doubt we received your email at 15:46 on 14th August and responded at 12:30 the following day [5 1/4 working hours]. I am not sure that can fairly be described as a 'sham'.
★★★★★ 5/5
GoogleIf Carlsberg did estate agency.. they'd be called Aspire!
Great doing business with Adam and the team. Professional, polite and always positive.
Henry · 21 August 2024 · Aspire Furzedown
★★★★★ 5/5
GoogleIsla recently managed a house purchase in Furzedown for my husband and I and provided an excellent service! Over a 6 month period she showed us around several houses, during which time she took our preferences and budget seriously and gave us useful advice about the area. When we found our current house she managed the offer and purchase process efficiently and made herself available to answer our queries throughout. She was always friendly and professional and never rushed us or put any pressure on us. We would strongly recommend purchasing through Aspire and working with Isla.
Rachel · 21 August 2024 · Aspire Furzedown
Agent replied · 24 August 2024
Thanks so much for your feedback, Rachel. I'm delighted that Isla gave you five star service; I'll pass on your kind words to her. We all wish you every happiness in your new home! Adam
★★★★★ 5/5
GoogleAs a buying/search agent, my relationship with the selling agent I am working with has a massive impact on how smooth and enjoyable the purchase process is. You couldn't ask for a more friendly and responsive agent than Adam, Alison and his team. I look forward to working on many more with them in the future and couldn't recommend them enough!
Rosie · 21 August 2024 · Aspire Furzedown
★★★★★ 5/5
GoogleI needed to let out my flat and had dealings with Aspire previously, They were all excellent, particularly Charlotte the senior lettings manager, who did the job enthusiastically and were prepared to go the extra mile. Thank you a very happy client.
Creative · 21 August 2024 · Aspire Balham
★★★★★ 5/5
GoogleCharlotte was very proactive and easy to deal with the recent letting of our property. We have used Aspire for years and this level of customer service is a big part of the reason why.
W · 20 August 2024 · Aspire Balham
Agent replied · 26 August 2024
Many thanks - we really appreciate the feedback!
★★★★★ 5/5
GoogleMat and Chelsea have been fantastic, and I couldn’t recommend them more highly. They helped to navigate multiple hurdles that arose in a calm manner, always acting properly and impartially (I am a buyer so they were not even representing me), and dealing well with the pressure of the situation. I spoke to Mat regularly and he was always clear and friendly, even when juggling multiple difficulties. Thank you again
Will · 19 August 2024 · Aspire Balham
★★★★★ 5/5
GoogleAfter a bad experience with another agent I went to Aspire and Mat's team. Professional from the very start, they used a data orientated approach to show me how my square- footage compared to other flats for sale across balham, and used this to generate an accurate listing price. I cannot tell you how refreshing and positive the entire experience of working with Mat was. Wouldn't hesitate to recommend.
Joe · 19 August 2024 · Aspire Balham
Agent replied · 26 August 2024
Thats great to hear Joe and many thanks for taking the time to right such a considered and lovely 5 * review.
★★★★★ 5/5
GoogleBrilliant service from start to finish. Isla was great and very efficient!
Lorna · 17 August 2024 · Aspire Furzedown
Agent replied · 24 August 2024
Thanks so much for sharing your thoughts, Lorna. I'm delighted that you found Isla's service was up to scratch! I will share your comments with her - we're very grateful for your review. We wish you every happiness in your new home. Adam
★★★★★ 5/5
GoogleThe best agency
Con · 11 August 2024 · Aspire Balham
Agent replied · 8 January 2025
Thanks Con. We certainly aim to be!!
★★★★★ 5/5
GoogleWe had a brilliant experience with the Aspire team. Chelsea was amazing during our first home purchase. She went out of her way to offer extra visits to the property and was always on hand to help chase up any issues. Her support and guidance helped to make the process much smoother and less stressful. We truly appreciated her professionalism and dedication. Highly recommend her to anyone looking for a supportive and reliable estate agent!
Chloe · 5 August 2024 · Aspire Balham
Agent replied · 26 August 2024
Well we truly appreciate you taking the time to post this lovely review Chloe so a big thank you from the team at Aspire Balham! Great to hear.
★★★★★ 5/5
GoogleWe just bought our new home through Aspire Furzedown. Isla was amazing throughout the whole process - we couldnt be happier!
Jack · 3 August 2024 · Aspire Furzedown
Agent replied · 24 August 2024
Thanks so much, Jack - I'm thrilled that Isla gave you great service; I'll certainly pass on your kind words to her. We wish you every happiness in your new home! Adam
★★★★★ 5/5
GoogleRating only, no written review.
Cort · 27 July 2024 · Aspire Furzedown
Agent replied · 24 August 2024
Thanks so much for the 5* review, Cort! If you'd like to share any comments on how we did, we'd welcome the feedback. Thanks again! Adam
★★★★★ 5/5
GoogleAspire have just sold a property for me and it was a great experience. As a retired estate agent of many years, I can happily say that they offer an excellent customer service. If Estate Agency was just selling houses that would be easy, but it's an imperfect job due to the human factor and it's the dealing with people where you need expertise. Chris and the team at Aspire are friendly, professional and know their business. Support independent traders.
Brett · 27 July 2024 · Aspire Furzedown
Agent replied · 24 August 2024
Thanks so much, Brett! We're delighted to have achieved such a good price for you - and we're also pleased that you found our service levels up to scratch. We really appreciate your business - thanks for choosing Aspire Furzedown! Chris, Isla and the team
★★★★★ 5/5
GoogleChelsea was very helpful and informative when searching for a property
Ursula · 27 July 2024 · Aspire Balham
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
