1/5
GoogleRating only, no written review.
Trusted Agent profile
Arnolds Keys - Norwich estate agents in Norwich and Aylsham
★★★★★
258 reviews across 3 offices and 3 platforms
Arnolds Keys - Norwich has three offices, in Norwich (two offices) and Aylsham. Together they have 258 reviews on three platforms, rated 3.7 out of 5 overall.
232
Reviews on Google
All 3 offices
16
Reviews on Facebook
Business-wide
10
Reviews on Trustpilot
Business-wide
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Our offices
Arnolds Keys - Norwich's three offices, most reviewed first. Each has its own page.
- Arnolds Keys - Norwich Norwich (2)2, Prince Of Wales Road, NR1 1LB103 reviews · 77 on Google (3.4)1 in the last 90 days
- Arnolds Keys - Norwich Aylsham8 Market Place, NR11 6EH99 reviews · 78 on Google (4.8)1 in the last 90 days
- Arnolds Keys - Norwich Norwich (2 Prince Of Wales Road)2 Prince Of Wales Road, NR1 1LB77 reviews · 77 on Google (3.4)0 in the last 90 days
Latest reviews from every Arnolds Keys - Norwich office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleRating only, no written review.
1/5
GoogleNever answer the calls .
5/5
GoogleAn enthusiastic and friendly team. Good communications, they keep you up to date on what's happening.
Agent replied · 12 June 2024
Thank you so much for your 5 star rating! We appreciate your kind words about our enthusiastic and friendly team, as well as our commitment to good communication and keeping you updated.
5/5
GoogleFantastic service from the whole Aylsham team. We bought and sold with them. Have no hesitation in recommending them. Particular thanks to Kate and Josh.
Agent replied · 12 June 2024
Thank you very much for your 5-star rating! We are delighted to hear that you had a fantastic experience with the Aylsham team and would recommend us to others - not to mention the special thanks you gave to Kate and Josh. We appreciate your kind words and always strive to provide an excellent service. Thank you!
5/5
GoogleFrom start to finish the wonderful Natasha and Fleur were efficient, friendly, honest and helpful. We could not be happier with the service provided to both sell our well loved home and buy what will become our new one. Highly recommended.
Agent replied · 12 June 2024
Thank you so much for your kind words and 5-star rating! We are thrilled to hear that your experience with our team was so positive. We are grateful for your trust and happy that we could help you both selling your well loved home and buying your new one.
5/5
GoogleI came in a few months ago to ask about a property I had seen and I was helped by the loveliest estate agent I have ever met in my entire life. Her name was Natasha and she was incredibly helpful! My family and I found everything we were looking for and more! The world needs right now is more estate agents!
5/5
GoogleVery helpful, excellent, friendly communication. Very efficient.
Agent replied · 12 June 2024
Thank you so much for your 5-star rating! We are so pleased to hear that you found us to be very helpful, excellent, friendly, and efficient. We value your positive feedback and appreciate your support!
5/5
GoogleArnolds Keys were really helpful and very professional throughout our purchase. They were happy to get involved and help chase things up when they seemed to get stuck, and we’re very accommodating with arranging additional visits to the property while the purchase went through. Would recommend Josh and Fleur to anyone else!
Agent replied · 12 June 2024
Thank you for your 5 star rating! We are so pleased to hear that the team at Arnold's Keys were so helpful and professional throughout the purchase process. We appreciate you taking the time to share your experience and are glad to have been of service.
5/5
GoogleWe decided we wanted to move to Aylsham. We went to Arnold Keys and met Natasha who helped us to find our new home. Along with Josh and Fleur their service has been 100% often going over and beyond their remit. I can't fault them. They were thorough and helpful throughout. Thank you Stephen and Michele King
Agent replied · 12 June 2024
Thank you again Stephen and Michele, for taking the time to leave such a kind review and a 5-star rating. We are delighted that Natasha, Josh, and Fleur were able to provide you with excellent service. We are delighted that you are pleased with your new home, and we are humbled by your kind words.
5/5
GoogleWe went through a very long and protracted sale and purchase, and Arnold keys were excellent at pursuing and chasing all the relevant parties involved. Special thanks must go to Fleur who was incredibly pro-active in getting things done. This was an an excellent service!
Agent replied · 12 June 2024
Thank you very much for your kind words and 5 star rating! We are delighted to hear that you were satisfied with our service and especially with the efforts of Fleur. We are glad to have been able to assist you in having a successful sale and purchase.
5/5
GoogleWe have had quite a protracted and difficult journey to finally buying our house but everyone at Arnolds Keys has worked really hard to make it happen. Special thanks to Natasha who helped us through all the low moments and also to Fleur for enabling the purchase to finally come off. Excellent service.
Agent replied · 12 June 2024
Thank you so much for your kind words! We truly appreciate you taking the time to write such a generous review about our team's service. We are delighted to hear that you had a positive experience with Natasha and Fleur, and we are thrilled that we were able to help make the purchase of your house a reality. We appreciate your support and are grateful for your five-star rating.
5/5
GoogleThe staff looked after us very well indeed. We were the sellers and they rang and communicated regularly with us. Always friendly and well informed, I would highly recommend Arnolds Keys if you are thinking of buying or selling a property. Thank you. Mike & Susy Scott
Agent replied · 12 June 2024
Thank you so much for your wonderful 5-star rating, Mike & Susy Scott! We are delighted to hear that our staff looked after you so well and kept you regularly informed. We strive to provide our clients with the best possible experience and it's wonderful to hear we achieved that for you. Again, thank you and we look forward to helping you in the future. |
5/5
GoogleNatasha looked after us very well; we were the buyers and she rang and communicated regularly with us (and all parties), and was friendly and well informed. When buying/ selling is super stressful a friendly voice on the end of the phone is very welcome! Thankyou team, and thankyou Natasha!
Agent replied · 12 June 2024
Thank you so much for your 5-star rating! We're so glad that Natasha provided you with the excellent customer service, friendliness, and knowledge you were looking for in an estate agent. It's great to hear that she was there to bring you peace of mind during an otherwise stressful process. We appreciate your kind words and thank you for your feedback.
5/5
GoogleWe recently sold our family home through Arnold Keys and are so happy that we chose them. A big thank you very much to Natasha, Kate, Fleur and Josh in particular We sold remotely, which could have been difficult, but the team kept us informed at all stages, answering questions from us and dealing with those from other parties such as our buyers and solicitors. What made the service so special is that the team went the extra mile on so many occasions. Examples include visiting Mum to collect papers, arranging for tradespeople to visit our home and help with utilities. We would definitely recommend them, and thank them again for all their help
Agent replied · 12 June 2024
Thank you so much for your kind words and 5-star rating! We are so happy to have been able to help you in selling your family home, and we understand how stressful it can be to do this remotely. We are delighted that you found the team helpful and that they went the extra mile to make sure you got the best service you could. We truly appreciate your positive review and are grateful for your kind recommendation. Thank you again!
5/5
GoogleA great team whose members all really worked hard to provide a first-class service. Highly recommended.
Agent replied · 12 June 2024
Thank you for the five-star rating and for highlighting the great work of our team! We are delighted to have provided you with a first-class service and are grateful for your kind words.
5/5
GoogleNatasha and Josh at the aylsham office were very accommodating over multiple viewings , and a pleasure to deal with.
Agent replied · 12 June 2024
Thank you so much for your kind words and for rating us 5 stars! We are delighted to hear that Natasha and Josh at the Aylsham office were accommodating throughout the viewings and were a pleasure to deal with. We really appreciate your feedback!
5/5
GoogleArnoldKeys have provided a complete service that I have been totally happy with. I currently live in Australia, and have been always kept up to date with all aspects of the sale and conveyance while living remotely from the property. Their advice has been always to hand, and their conduct exemplary. Special thanks to Natasha Wright and Josh. Paul S, property in Aylsham
Agent replied · 12 June 2024
Thank you so much for your kind review and 5 star rating! We are delighted to hear that you have been satisfied with the complete service we have provided. We are glad that despite being in Australia, you have been kept up to date throughout the sale and conveyance process. We really value your positive feedback on the advice we have provided and the conduct of Natasha Wright and Josh. Paul S. Your satisfaction is our priority and we strive to make sure our customers are pleased with the service we provide. Thank you again!
5/5
GoogleArnold Keys is an excellent Estate agent. Natasha and her team were very professional throughout. I would definitely recommend them to anyone looking to sell their home.
Agent replied · 12 June 2024
Thank you so much for your 5 star rating. We truly appreciate your kind words about Arnold Keys, Natasha and her team. It was a pleasure working with you and if we can be of any assistance in the future please do not hesitate to contact us.
5/5
GoogleRating only, no written review.
1/5
TrustpilotThis company is not to be trusted we…
This company is not to be trusted we bought a bungalow in sheringham norfolk from this estate agent and we visited it a couple of times during the buying process we viewed it March this year and asked the agent who showed us round the property to show us the electric shower working and the boiler and it was working when we moved into the property in June the boiler or the shower wasn't working we got in touch with arnolds keys about the shower and they said they would send a plumber round to see what was wrong with it the plumber came round and he said we need a new one the plumber spoke to arnolds keys on the phone and they said as we had seen the shower working as a gesture they would pay for a new one the plumber said he would go and buy one like for like and he would be back today or tomorrow whenever he could get a replacement Saturday came and went so did sunday no plumber Monday morning I phoned arnolds keys to ask what had happened to the plumber and they said they never said they would pay for it so the plumber never came back so it cost us 400 pounds for a new shower and fitted then with the boiler not working another 150 pounds for that if they had told us that the boiler or the shower wasn't working we could have got the price to have them replaced and repaired from the price of the property they deceived us and they should be named and shamed for there actions
5/5
GoogleArnolds Keys are very friendly and professional, By far the best experience I have ever had with any estate agent, unrivalled service! I highly recommend especially the Norwich and Aylsham branches.
5/5
GoogleThey handled the change of tenant, with quite a lot of repair and refurbishment in the interlude, efficiently. I was kept informed at all stages about options, costs and timings, and they managed everything for me. All that, and they added human touches: I always knew I was dealing with a person, not a system.
5/5
GoogleAlways helpful . We're buyers.
Agent replied · 12 June 2024
Thanks for your review Andi - always delighted to help.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Arnolds Keys - Norwich
Which Arnolds Keys - Norwich office has the most reviews?
Norwich (2) has the most, with 103 reviews rated 3.2 out of 5, followed by Aylsham with 99.
Where are the Arnolds Keys - Norwich offices?
The three Arnolds Keys - Norwich offices, by town:
- Aylsham: 8 Market Place, Aylsham, NR11 6EH
- Norwich (2 Prince Of Wales Road): 2 Prince Of Wales Road, Norwich, NR1 1LB
- Norwich (2): 2, Prince Of Wales Road, Norwich, NR1 1LB
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