Arnolds Keys - Norwich estate agents in Norwich and Aylsham

★★★★★ 5/5

Google

the team at Aylsham were briliant, from the valuation to completion of the sale. The advice I received of how to present the house was spot on, marketing obviously worked as I had numerous viewing and repeat vieewings and a number of …

Neil · 16 April 2025 · Arnolds Keys - Norwich Aylsham

★★★★★ 1/5

Google

Would not recommend, we bought a house through them last year and a member of staff made fundamental errors which caused much upset and concern.

Kerry · 16 April 2025 · Arnolds Keys - Norwich Aylsham

★★★★★ 5/5

Google

Great service from a really friendly team. Really helpful in ensuring the whole process was managed smoothly and putting us in touch with key contacts at the appropriate stages - special thank you to Natasha and Fleur.

James · 16 April 2025 · Arnolds Keys - Norwich Aylsham

★★★★★ 5/5

Google

A great team, who handled all aspects of a challenging property sale with an unbeatable mix of care, understanding and professionalism. Thanks to Kate, Natasha, Fleur, Nicole and Andrew. Would thoroughly recommend.

Rod · 16 April 2025 · Arnolds Keys - Norwich Aylsham

★★★★★ 5/5

Google

I highly recommend Arnolds Keys Estate Agents. They are very professional and helpful. I am absolutely satisfied with them. They have a very professional team, who escorted me from the beginnig till the end. I viewed my flat in April and I …

Urban.irma · 16 April 2025 · Arnolds Keys - Norwich Aylsham

★★★★★ 5/5

Google

I have recently sold a house with Arnolds Keys, and would highly recommend their service. They were incredibly efficient, friendly, proactive, great communicators, and made the whole process very smooth. Thank you so much again for all of your help and kindness!

Sue · 16 April 2025 · Arnolds Keys - Norwich Aylsham

★★★★★ 5/5

Google

Natasha and her team were incredibly kind and helpful and we appreciated the effort she gave us into finding us our property. When contacting Arnold Keys I spoke to the same people and had continuity throughout the whole purchasing process. …

Pandora · 16 April 2025 · Arnolds Keys - Norwich Aylsham

★★★★★ 4/5

Google

Ready helpful, friendly folk. Efficient service

Robert · 16 April 2025 · Arnolds Keys - Norwich Norwich (2 Prince Of Wales Road)

★★★★★ 5/5

Trustpilot

Extremely happy with service & sale by…

Extremely happy with service & sale by Clive and his team. We chose them for their reputation, their knowledge of local coastal market, & we found them to be friendly, helpful, professional, giving wise business advice and calm support (including being available & working weekends) for the marketing and sale of our house in weybourne. They have a strong network in sheringham who they can call on during the process (solicitor/ clearance etc). We highly recommend their agency. Liz Jolley

Elizabeth · 9 April 2025 · Arnolds Keys - Norwich Norwich (2)

★★★★★ 1/5

Trustpilot

Awful experience with this company

Awful experience with this company. Buying and selling property is already stressful, but a poor agent makes it far worse. Communication was terrible, the property brochure was subpar, and at no point did I feel they were acting in my best interests. I had to escalate a formal complaint and seek advice from the Property Ombudsman. They seemed completely unaware, or indifferent, to the stress they caused. I’ve worked with excellent estate agents before, and this was the complete opposite. It will be a relief when Rightmove allows private sellers to bypass agencies like this.

G · 31 March 2025 · Arnolds Keys - Norwich Aylsham

★★★★★ 5/5

Google

Andrew, Fleur and Natasha - as well as all the staff at the office - were super helpful and flexible throughout which led to a very smooth move! Cheers all!

Ryan · 27 March 2025 · Arnolds Keys - Norwich Aylsham

★★★★★ 5/5

Google

We can’t praise Fleur enough for her support and help with our house move (it went on a while and had some tricky bits!). Fleur was very kind, responsive and made significant efforts to help us get to the point of exchange. We love our new home and appreciate all that Fleur did to get us here. Thank you!

Laura · 18 February 2025 · Arnolds Keys - Norwich Aylsham

★★★★★ 5/5

Google

Natasha and all the team were very efficient, helpful and friendly keeping us informed throughout the whole process.

Kenneth · 12 February 2025 · Arnolds Keys - Norwich Aylsham

★★★★★ 2/5

Google

The initial lady that showed us around our (now) rented house was kind, thoughtful, professional and human. However, In the process of looking for a property we dealt with at least a dozen estate agents, Arnold Keys was the most rude and unprofessional- from at least two members of staff we spoke to. This was due to the size of our family. We were told if they knew there were so many of us we wouldn't have received a viewing and discouraged from applying - were even incredulous at the thought of it. If I had a choice, I would not deal with them.

Kerry · 28 December 2024 · Arnolds Keys - Norwich Norwich (2 Prince Of Wales Road)

★★★★★ 2/5

Google

The initial lady that showed us around our (now) rented house was kind, thoughtful, professional and human. However, In the process of looking for a property we dealt with at least a dozen estate agents, Arnold Keys was the most rude and unprofessional- from at least two members of staff we spoke to. This was due to the size of our family. We were told if they knew there were so many of us we wouldn't have received a viewing and discouraged from applying - were even incredulous at the thought of it. If I had a choice, I would not deal with them.

Kerry · 27 December 2024 · Arnolds Keys - Norwich Norwich (2)

★★★★★ 5/5

Google

The team at Arnolds Keys in Aylsham handled the sale of my house, which included a rather long chain. It was the LEAST stressful house sale I have ever been involved in; they pro-actively got on with it to progress the sale, keeping me up-to-date when necessary. I always felt I was in a safe pair of hand and I would not hesitate to recommend Natasha, Fleur and the whole team at Arnolds Keys. Thank you again.

Sarah · 10 October 2024 · Arnolds Keys - Norwich Aylsham

★★★★★ 5/5

Google

Fleur was extremely helpful

David · 24 September 2024 · Arnolds Keys - Norwich Aylsham

★★★★★ 1/5

Google

Severely disappointed in the customer service and experience. Looking for a commercial property and contacted Arnold’s Keys to get an update on how things were progressing with a property I went to see. Have emailed and called requesting an update even if there is no news it would be great to know what is happening. Have heard nothing for over 3 weeks now. Assuming the deal is dead. Coming from a corporate background I call this poor professionalism and lack of basic human decency. I am not surprised the property has been empty for over two years. As a landlord I would be furious to know my property is not being run efficiently. Shall take my business elsewhere. Thankfully have met some rather splendid agents from other businesses who have time for customer queries.

Rebecca · 31 July 2024 · Arnolds Keys - Norwich Norwich (2 Prince Of Wales Road)

★★★★★ 1/5

Google

Severely disappointed in the customer service and experience. Looking for a commercial property and contacted Arnold’s Keys to get an update on how things were progressing with a property I went to see. Have emailed and called requesting an update even if there is no news it would be great to know what is happening. Have heard nothing for over 3 weeks now. Assuming the deal is dead. Coming from a corporate background I call this poor professionalism and lack of basic human decency. I am not surprised the property has been empty for over two years. As a landlord I would be furious to know my property is not being run efficiently. Shall take my business elsewhere. Thankfully have met some rather splendid agents from other businesses who have time for customer queries.

Rebecca · 30 July 2024 · Arnolds Keys - Norwich Norwich (2)

★★★★★ 1/5

Trustpilot

Very Poor - Owners and renters be aware

I write regards my experience with this company when making enquiries about rental of property Colegate in Norwich All owners should be made aware as they are completely unprofessional and despite contacting via telephone, via website, and directly to email staff including Phil Cooper one of the directors, not one single person came back in any way. I was prepared to offer the up to the full annual payment in advance, this I would suggest therefore also was never fed back to the actual owner. I would not want to be using this kind of company offering this lack of professionalism and demonstrates the likely performance people will experience. I have again emailed Phil Cooper to inform him of this and that a review will be left regards my experience. I would have left a minus star if optional.

Del · 29 July 2024 · Arnolds Keys - Norwich Aylsham

★★★★★ 1/5

Facebook

Very Poor - Owners and renters be aware I write regards my experience with this company when making enquiries about rental of property Colegate in Norwich All owners should be made aware as they are completely unprofessional and despite contacting via telephone, via website, and directly to email staff including Phil Cooper one of the directors, not one single person came back in any way. I was prepared to offer the up to the full annual payment in advance, this I would suggest therefore also was never fed back to the actual owner. I would not want to be using this kind of company offering this lack of professionalism and demonstrates the likely performance people will experience. I have again emailed Phil Cooper to inform him of this and that a review will be left regards my experience. I would have left a minus star if optional.

Derek · 29 July 2024 · Arnolds Keys - Norwich Norwich (2)

★★★★★ 5/5

Google

Our experience with Arnold Keys Alysham was superb. Natasha and the team have given faultless service and a friendly welcoming approach from first viewing to exchange. You can see they clearly enjoy their roles and are committed to each and every house sale. Thank you so much we cannot recommend you highly enough.

DT · 26 July 2024 · Arnolds Keys - Norwich Aylsham

★★★★★ 1/5

Trustpilot

We put my mums bungalow on with Keys of…

We put my mums bungalow on with Keys of Aylsham, the photos were awful so we complained and they were re-done, but no better, the writeup was dreadful, it had a new kitchen and bathroom, so we decided along with keys we should re-decorate the house as they only had two viewings in 4 months, so we paid for it to be done, new photos and writeup done, but still not very good, no visits, then 1 but they never gave us any feedback or kept in touch, 6 months 3 visits, they were not pro active in trying to sell in a very sort after rd, then 1 month cancellation period, Not impressed

Mr · 12 July 2024 · Arnolds Keys - Norwich Aylsham

★★★★★ 1/5

Google

extremely unprofessional

Liam · 1 July 2024 · Arnolds Keys - Norwich Norwich (2 Prince Of Wales Road)