Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleUnprofessional and slow in simple terms. Never reassured if they are actually helping me or just trying to sell it on to someone else. Their commercial side is just terrible with no get up and go attitude but rather just dragging along their heels because they clearly don't want to deal with it.
Jeremy · 16 April 2018 · Arnolds Keys - Norwich Norwich (2)
Agent replied · 12 June 2024
All feedback is greatly appreciated James, so thank you for taking the time to comment. We are conscious that your experience has not been of the standard we would normally aspire to and for this we apologise. We will investigate the points raised and where necessary, staff training will be implemented.
★★★★★ 1/5
FacebookA very disappointed tenant. Got engineer’s visit for a broken washing machine on 10 April and it’s been 3 day since and they tell me they contacted the landlord today. Appalling service after Being with the property more than 5 years. Prince of Wales road office in NORWICH.
Kokil · 12 April 2018 · Arnolds Keys - Norwich Norwich (2)
★★★★★ 5/5
FacebookWe were very pleased that we chose Arnolds Keys as our estate agent. It took a while to sell our large house but they were with us all the way. If they were not immediately available, Kathryn, Elisha and Chrissy in the Norwich office always responded to our queries quickly and followed up on anything we discussed. We recommend them for their friendly and professional service.
Jenny · 8 February 2018 · Arnolds Keys - Norwich Norwich (2)
★★★★★ 5/5
FacebookRating only, no written review.
Kerry · 16 January 2018 · Arnolds Keys - Norwich Norwich (2)
★★★★★ 1/5
FacebookOh dear oh dear! No further comment required!
Mick · 6 October 2017 · Arnolds Keys - Norwich Norwich (2)
★★★★★ 5/5
FacebookThe team at Arnolds Keys Holt have been a real pleasure to work with. They are so friendly and helpful, and keep on top of the process but without being pushy. They certainly removed a huge amount of stress thanks to their fantastic attitude and approach. Thank you Hana, Tom, Dominic and Stevie!
Duncan · 17 May 2017 · Arnolds Keys - Norwich Norwich (2)
★★★★★ 1/5
FacebookBooked a viewing and was told i'd receive a confirmation email. Nothing. Called twice to confirm time and address and was told I'd get a call back. Nothing. I then get a phone call asking if i want to put an offer in. Great job Arnold Keys. Yes I'd love to put an offer in for a house you haven't shown me!
Victoria · 25 February 2017 · Arnolds Keys - Norwich Norwich (2)
★★★★★ 5/5
FacebookHad an excellent experience with Arnolds Keys and would thoroughly recommend them. They sold our property quickly (within a couple of days of it being put on the market) and their advice was excellent and saved us money. Their staff are friendly and knowledgeable and overall a thoroughly professional service. Many thanks to everyone involved. If we find ourselves with another property to sell you will be our only port of call.
Pamela · 12 December 2016 · Arnolds Keys - Norwich Norwich (2)
★★★★★ 5/5
FacebookRating only, no written review.
Ashley · 10 June 2016 · Arnolds Keys - Norwich Norwich (2)
★★★★★ 4/5
GoogleTo the first reviewer. Unfortunately, this is standard practice at most letting agents. It is an expensive business obtaining a rental home but much cheaper than buying one. Your agent should advise you of your likelihood of success when you first speak with them. It depends on your income, number of children and more often than not whether you have pets. Most agents automatically apply a no animals policy but this can usually be negotiated with the landlord through the agent before you pay anything. Cats and dogs generally make wear and tear on a property and also means the property must be professionally cleaned at the point of departure. This is an additional expense usually incurred by the outgoing tenant and can result in extra costs for the landlord if not done satisfactorily as the next tenants may be allergic to the residual hair and skin within carpets etc.
Your best bet is to discuss your needs with the agent in a way that encourages the agent to help you find suitable accommodation.
Good luck with your search for your next home.
Catherine · 9 June 2016 · Arnolds Keys - Norwich Norwich (2 Prince Of Wales Road)
★★★★★ 4/5
GoogleTo the first reviewer. Unfortunately, this is standard practice at most letting agents. It is an expensive business obtaining a rental home but much cheaper than buying one. Your agent should advise you of your likelihood of success when you first speak with them. It depends on your income, number of children and more often than not whether you have pets. Most agents automatically apply a no animals policy but this can usually be negotiated with the landlord through the agent before you pay anything. Cats and dogs generally make wear and tear on a property and also means the property must be professionally cleaned at the point of departure. This is an additional expense usually incurred by the outgoing tenant and can result in extra costs for the landlord if not done satisfactorily as the next tenants may be allergic to the residual hair and skin within carpets etc.
Your best bet is to discuss your needs with the agent in a way that encourages the agent to help you find suitable accommodation.
Good luck with your search for your next home.
Catherine · 16 April 2016 · Arnolds Keys - Norwich Norwich (2)
★★★★★ 3/5
GoogleLooking for a house to rent I found one with them, all was good until they told me the fees of applying. £120 per person applying for the rent then another £120 on top for the contract and fidning the house (they didnt even come with me to see the house) is extremely overpriced. It was £100 more than the average of renting in Bristol, London, Manchester and Liverpool to namea few. Not to mention its another £120 if you need a garantor and if you have pets an extrea £200 on top of the deposit per pet, but at least we would have got that back. The service was good but extortionate fees meant I could not risk to apply with no garantee I would actually get the house and to be honest I did not want to support this kind of practice.
Jupiter · 27 August 2015 · Arnolds Keys - Norwich Norwich (2 Prince Of Wales Road)
★★★★★ 3/5
GoogleLooking for a house to rent I found one with them, all was good until they told me the fees of applying. £120 per person applying for the rent then another £120 on top for the contract and fidning the house (they didnt even come with me to see the house) is extremely overpriced. It was £100 more than the average of renting in Bristol, London, Manchester and Liverpool to namea few. Not to mention its another £120 if you need a garantor and if you have pets an extrea £200 on top of the deposit per pet, but at least we would have got that back. The service was good but extortionate fees meant I could not risk to apply with no garantee I would actually get the house and to be honest I did not want to support this kind of practice.
Jupiter · 15 June 2015 · Arnolds Keys - Norwich Norwich (2)
★★★★★ 3/5
GoogleLooking for a house to rent I found one with them, all was good until they told me the fees of applying. £120 per person applying for the rent then another £120 on top for the contract and fidning the house (they didnt even come with me to see the house) is extremely overpriced. It was £100 more than the average of renting in Bristol, London, Manchester and Liverpool to namea few. Not to mention its another £120 if you need a garantor and if you have pets an extrea £200 on top of the deposit per pet, but at least we would have got that back. The service was good but extortionate fees meant I could not risk to apply with no garantee I would actually get the house and to be honest I did not want to support this kind of practice.
Lily · 10 June 2015 · Arnolds Keys - Norwich Norwich (2 Prince Of Wales Road)
★★★★★ 3/5
GoogleLooking for a house to rent I found one with them, all was good until they told me the fees of applying. £120 per person applying for the rent then another £120 on top for the contract and fidning the house (they didnt even come with me to see the house) is extremely overpriced. It was £100 more than the average of renting in Bristol, London, Manchester and Liverpool to namea few. Not to mention its another £120 if you need a garantor and if you have pets an extrea £200 on top of the deposit per pet, but at least we would have got that back. The service was good but extortionate fees meant I could not risk to apply with no garantee I would actually get the house and to be honest I did not want to support this kind of practice.
E · 16 April 2015 · Arnolds Keys - Norwich Norwich (2)
★★★★★ 5/5
GoogleThey handled our application professionally and flexibly. We were on the last week of our tenancy when we applied for the property and they got everything sorted in time. Application fees are a bit higher than other agencies but you get what you pay for. Would very much recommend
Winston · 10 June 2012 · Arnolds Keys - Norwich Norwich (2 Prince Of Wales Road)
★★★★★ 5/5
GoogleThey handled our application professionally and flexibly. We were on the last week of our tenancy when we applied for the property and they got everything sorted in time. Application fees are a bit higher than other agencies but you get what you pay for. Would very much recommend
Winston · 16 April 2012 · Arnolds Keys - Norwich Norwich (2)
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