5/5
GoogleRating only, no written review.
Trusted Agent profile
Archer Bassett estate agents in Coventry and Birmingham
★★★★★
161 reviews across 2 offices and 2 platforms
Archer Bassett has two offices, in Coventry and Birmingham. Together they have 161 reviews on two platforms, rated 3.5 out of 5 overall.
160
Reviews on Google
All 2 offices
1
Reviews on Yell
All 2 offices
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Our offices
Archer Bassett's two offices, most reviewed first. Each has its own page.
Latest reviews from every Archer Bassett office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleFantastic service from Marie. Great communication and proactive.
5/5
GoogleThoroughly professional team offering a great service with expertise an objectivity.
5/5
GoogleCannot fault the service the girls give over the phone both nikki & Stephanie very professional lovely to talk to excellent customer service deffo recommend
5/5
GoogleBrilliant service very professional. Will definitely be using Marie again
5/5
GoogleAlways professional service, helpful and friendly and never had a rental gap in 14 years !
5/5
GoogleMarie at Archer Bassett is simply phenomenal. Amazing customer service and support.
5/5
GoogleAlways friendly and helpful, keeping us informed about our rental property. Would definitely recommend.
5/5
GoogleFantastic friendly and helpful service whilst selling my property. Nothing was too much trouble. The staff are always on hand to help with any concerns or problems. Highly recommended ❤️
5/5
GoogleWe have just completed our house sale with Archer Bassett Holyhead Rd Coventry, I could not recommend them higher, a faultless service from all the team there, especially Stephanie. Thanks once again Rod Alderman.
1/5
GoogleRecently brought a property through this estate agent. Everything was fine until, I noticed there was debts on the gas meter. Rang the estate, was told I need to speak to the gas supplier to clear the debt off myself. It is such pain trying to resolves some one else debts. Why can’t they get in touch with the vendor to clear the balance off??? That really upsetting for me. I ll be in touch with solicitor to resolve this issue. Very unhelpful from Stephanie Taylor. Saying that they are only selling the property for the vendor and they have nothing to do with the gas meter ‘s debts. Very unprofessional and lazy. Could have email the vendor to pay off his debts.
5/5
GoogleThe Sales team at Archer Bassett have been fantastic from the moment I chose them to sell my house. Their advertising pulled in lots of viewings and they kept me regularly updated and advised me on various offers made by potential buyers through to the ultimate completion on the house! I thoroughly recommend Archer Bassett to anyone wishing to sell their house! Thank you for your time and effort in getting this sale done!
5/5
GoogleWe have been using the services from Marie and the team at Archer Bassett for many years and have always found them to be pleasant, professional and understanding. I would (and have!) highly recommend them.
1/5
GoogleCannot recommend this company. I've been without any running water in my properties for three days now and still no end in sight. No toilet, no washing up, no cleaning facilities, no basic human decency allowed for their tenants - just profit for them. Have been left without any running water for almost a month out of the 9 months I have lived here. Mental.
1/5
GoogleLandlords if you want your properties wrecked by the tenants and the maintenance people they use and also struggle to get any deposits back then these are the ones to use. My husband and i have had Archer Bassett both Rugby and Coventry Hollyhead road branch let properties out for us for over ten years in Rugby and Coventry. For the first few years they done a good job, but for the last five years they have got worse and worse to the point where we no longer rent any properties out through them, picked the last set of keys up today. The five or six monthly checks are a waste of time, they only pick up on faults that the landlord needs to address and not how scruffy the place is or how many people are living there when it should only be one or that they have dogs or cats when they should have none, also the checkout they do and charge a silly amount for is a waste of time, they miss loads things that should be picked up on, i have been in after they have done the report and found food waste in cupboards along with maggots, missing blinds, broken sockets etc etc but dont forget you have to pay for this to have any chance of getting any part of a deposit back which we had been told by them is almost impossible to get back because they use a outside depositary who nearly always side with the tenant. We appreciate that you have do have to accept wear and tear, but if they do the job job they supposed to do on a fully managed let and inspect properly then things could be nipped in the bud. If you have any problem like an electrical problem or leak they will first get a quote from their maintenance people before doing anything, then get you to pay for it first, this is fine if it is a big job but we have had three properties that have had leaks and two of them have been a one minute job to stop the leak from causing more damage ( turn off the valve) but no, they go away and send in a quote to them that is then sent to you and by the time you have it which could be a coupe of days before you see it which could only be £60, well you can imagine, new floors etc, and they will not accept any fault on there part whatsoever. We had one house that a tenant had moved out of and had found that much damp, i mean soaking wet walls we had to get a specialist in who told us the main water pipe in the ally way (terraced) must of broke at least a two or three or more years before had caused it, so much for the six month inspections. I wont go into the attitude you can sometimes get from them because everything remember is your fault. Its all about getting as much money out of you as possible for the least work. We are so glad we no longer have to deal with them and would advise anyone thinking of using them not to, you will regret it.
5/5
GoogleHave had a fantastic experience recently selling a property through Archer Bassett in Coventry. The process was dealt with efficiently and with great sensitivity. Nothing was too much trouble for them and they kept us well updated along the way. Their advice and expertise was invaluable. They helped complete the sale so quickly and gave a very professional service. Would use them again and recommend them to anyone thinking of selling for sure.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
1/5
GoogleDon't give any money before !!!!!!!!
1/5
GoogleIf you want trouble, you are in the right direction. If don't want to lose some money and time and get annoyed and .......cggcfgyfjbxrtdd.... DON'T CHOOSE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
1/5
GoogleWorst estate agent I’ve ever dealt with. Avoid.
1/5
GoogleNOT EVEN WORTH THE ONE STAR RATING DO NOT USE THIS ESTATE AGENTS - they are useless - if you ever report maintenance, always ensure you have it all recorded as existing tenants - we are still waiting for our depoist back - after weeks of this being completey. There is only one Property Manager - who is never there in the office! they all lie about what is reported so then you get penalised for this on check outs!! such bad reviews on Google and now i know why! DONT LET/RENT THROUGH THIS COMPANY
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Archer Bassett
Which Archer Bassett office has the most reviews?
Coventry has the most, with 105 reviews rated 3.6 out of 5, followed by Birmingham with 56.
Where are the Archer Bassett offices?
The two Archer Bassett offices, by town:
- Birmingham: 1172 Warwick Road, Acocks Green, Birmingham, B27 6BS
- Coventry: 477 Holyhead Road, Coundon, Coventry, CV5 8HU
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