Trusted Agent profile

Archer Bassett estate agents in Coventry and Birmingham

3.5

★★★★★ Good

161 reviews across 2 offices and 2 platforms

Archer Bassett has two offices, in Coventry and Birmingham. Together they have 161 reviews on two platforms, rated 3.5 out of 5 overall.

Google logo

3.5 / 5

160

Reviews on Google

All 2 offices

Yell logo

1.0 / 5

1

Reviews on Yell

All 2 offices

Reviews may appear on more than one platform.

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Our offices

Archer Bassett's two offices, most reviewed first. Each has its own page.

Latest reviews from every Archer Bassett office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I have recently rented a property with archer basset and have had such a pleasant experience. We viewed the property and managed to move in and have another viewing within around a week. The whole team has been very professional even since we've moved in and have gone above and beyond to cater around our working hours- at times leaving them working late themselves. We’ve had repairs completed almost as soon as we’ve reported them. We can not thank the team enough for their support and making such a stressful time so so much easier. We are more than happy we have rented through archer basset and we’re loving life in our new home!PositiveProfessionalism

Georgie · 22 June 2021 · Archer Bassett Birmingham

1/5

Google

The worst agency ever! They don't comunicate between them..always gave us the wrong information. I don't recommend at all!NegativeQuality

Cornelia · 12 June 2021 · Archer Bassett Coventry

1/5

Google

Complete waste of time. Absolutely unprofessional.

B.n · 11 June 2021 · Archer Bassett Coventry

1/5

Google

If it was possible I would not even give them 1 star! Dreadful service...

Mark · 11 June 2021 · Archer Bassett Coventry

5/5

Google

Nicola was superb. Responded to me in a timely and human fashion. Consistently helping to manage a tricky transaction to completion.PositiveResponsiveness

John · 11 June 2021 · Archer Bassett Coventry

1/5

Google

Would have give 0 stars. Absolutely unprofessional service from these. My girlfriend went to view a property with a guy called Tom Wolski. He told my girlfriend we would have to go through the application process, there was a couple viewing after us. My girlfriend emailed him after the viewing to say we would like to start the application process. Upon his return he emailed back and said that the couple after us had phone up and put a deposit down on the property while he was travelling back and that they would “have to go with them” so it was one rule for us and another for them. Absolute money pinchers. Would not recommend!

Daniel · 11 June 2021 · Archer Bassett Coventry

1/5

Google

Been waiting for viewing 2 weeks. It was Saturday in the same day they told me as the have to change my iewing On Monday Then callwd me on Saturday and informed me as someone paid holding deposit. They does not give chance to everyone. Totally poor agency l.NegativeProfessionalism

Asia · 11 June 2021 · Archer Bassett Coventry

1/5

Google

WARNING landlords - DO NOT USE!!!!! Complete con artists who have created a contract that is so woolly but will have you trapped! They change the fees you have to pay after the contract has been agreed and signed but hold you to ransom if you want to leave them - will charge you 2 months rent plus VAT if you want to leave them!!! DO NOT USE !!!!! Beware

Kiran · 11 June 2021 · Archer Bassett Coventry

5/5

Google

Dealt withe Archer Bassett for years and they have been fantastic. All the staff were friendly, helpful, and professional , especially Nicola. Thanks for all the hard work.PositiveResponsiveness, Quality, Professionalism, Value

D · 11 June 2021 · Archer Bassett Coventry

1/5

Google

0 stars - went to a viewing for a property was advised was all through the application procedure for all applicants, as soon as I got home from the viewing i recieved an email advising the people after my viewing have put down a deposit. Unfair as no application was completely by others but due to them putting a deposit down they secured the property, I was not informed of this else I would of done so. Unfair and unprofessional, time wasters

Georgia · 11 June 2021 · Archer Bassett Coventry

1/5

Google

We have been in UK for the past 10 years and had been travelling a lot and stayed in different houses..but never I saw such unprofessional agency. Had problems with flat which we quoted in the first few months of arrival, which were not addressed to till the end of tenancy which is almost a year now.

Seela · 11 June 2021 · Archer Bassett Coventry

1/5

Google

If you are Landlord do not use Archer Basset. Service is really poor. Communication is weak and they will scam you out of money which you haven’t agreed to pay. Please be aware of the Statement with in their contract that reads they can change their contract at any time. If you are considering Archer Basset make sure you check your terms and conditions with a solicitor and note the following wording “we may make any change to the terms” I’m afraid to say this has caught me out. Very dirty business from Archer Bassett.

Makhan · 11 June 2021 · Archer Bassett Coventry

5/5

Google

Being a tenant for 2.5 years, just moved out as needed a bigger house, I would recommend Archer Bassett to others as they provide excellent service and professionalism. They also follow strict covid guidance as only one tenant was allowed for a viewing appointment and only 1 appointment a day, wearing face masks as well. I would highly recommend Archer Bassett.PositiveResponsiveness, Quality, Professionalism, Value

Fatima · 11 June 2021 · Archer Bassett Coventry

1/5

Google

Do not ever use this estate agent . I rented My house with them for far too long almost 7 years. During the coronavirus my last foreign tenants decided they did not want to pay me Any rent! This was in May 2020. Archer Bassett allowed them to completely destroy my house They painted the bedrooms in bright pink and left mould in the main bedroom . It had cost me thousands for a refurbishment with the painting and the decorating . I have still not got my rent back from last tenants . I phone them everyday but the people who work there are rude unsympathetic and incompetent. They basically confuse the general public with rules and regulations of letting your house. All they are interested in is making as much money as possible ! The person who owns it is called peter I have spoken to him on the phone once or twice He is a rude sarcastic individual People of Coventry just let your property with a different estate agent These people should not be allowed to exist in business and this is why they give estate agents a bad name

Karen · 11 June 2021 · Archer Bassett Coventry

1/5

Yell

I would give zero stars if I could

I would give zero stars if I could. I fell in love with a property, & was so excited at the prospect of moving into my new home. I went to see the apartment with my mother in law, whilst we both loved it, I asked the estate agent if I could arrange a seperate viewing with my partner. I was reassured that this would be fine, the apartment hadn't been occupied since November & only two couples had shown interest since, both of which failed their references. I was called two days before my viewing to tell me the flat was now off the market, as an application had been submitted. The agent that called showed no remorse, telling me 'you were told it was a popular property'. I was not at any point. Had I been told, I would have submitted an application there & then. This agency obviously cares solely about profit & not people, I would advise any prospective tenants avoid using them at all costs.

LauraM-2845 · 4 February 2021 · Archer Bassett Birmingham

1/5

Google

DO NOT USE STAY CLEAR , I HAVE BEEN RENTING FOR 7 YEARS AND THIS IS BY FAR THE WORST COMPANY, THEY WILL TRY TO MAKE MONEY OUT OF YOU AND BE SNEAKY WITH HOME VISIT , £42 ADMIN CHARGE FOR ARRIVING WITHOUT NOTICE AND THEN THEY DON'T EVEN WAIT FOR YOU TO OPEN THE DOOR BEFORE RUNNING OFF SO THEY CAN CHARGE YOU , DISGUSTING BEHAVIOUR FROM STAFF AND ATTITUDE .

Fayah · 22 June 2020 · Archer Bassett Birmingham

1/5

Google

Absolutely awful customer service, minimum wage employees giving minimum wage service. Avoid if you can

John · 11 June 2020 · Archer Bassett Coventry

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Archer Bassett

Which Archer Bassett office has the most reviews?

Coventry has the most, with 105 reviews rated 3.6 out of 5, followed by Birmingham with 56.

Where are the Archer Bassett offices?

The two Archer Bassett offices, by town:

  • Birmingham: 1172 Warwick Road, Acocks Green, Birmingham, B27 6BS
  • Coventry: 477 Holyhead Road, Coundon, Coventry, CV5 8HU

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