1/5
GoogleUnwelcoming removed all seats to sit down. Reminds me of a headmasters office.
Trusted Agent profile
Archer Bassett estate agents in Coventry and Birmingham
★★★★★
161 reviews across 2 offices and 2 platforms
Archer Bassett has two offices, in Coventry and Birmingham. Together they have 161 reviews on two platforms, rated 3.5 out of 5 overall.
160
Reviews on Google
All 2 offices
1
Reviews on Yell
All 2 offices
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Our offices
Archer Bassett's two offices, most reviewed first. Each has its own page.
Latest reviews from every Archer Bassett office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleCan’t thank the staff at Archer Bassett enough with all the help and guidance with the recent sale of our home, very professional and also helpful with all the questions we had, a big thank you to Simon Jones who was always willing to help and made everything run smoothly, would highly recommend!
Agent replied · 10 June 2024
Thank you for the lovely comments, glad we could help. Good luck in your new home!
5/5
GoogleHaving dealt with Archer Bassett for many years, regarding a number of investment properies for rental and sales, we have received excellent services all round. We would highly recommend them for both rental and sales services.
1/5
Google4 SEYMOUR HOUSE,WARWICK ROAD COVENTRY When we visited the house they told us that it was furnished, surprisingly when we entered to live there were important furniture, the bed and cabinets, dirty and unpainted walls, they gave us a list of defects that at least there were 25- 30N defects at the house, one of the most important all the windows were broken and entered cold, you can imagine the cold we spent during the winter, the answer was that the landlord did not want to fix them, the communication with the agency was always very good , with respect to hot water they were always fast. We had a new house and extended us 2 times an additional month until they entered the next one (they didn't find new tenants either) for a few months they made many visits but nobody hired the floor. Before leaving the house They send you an email saying the conditions with which you have to leave the floor, clean, organized, we insist on doing the checkout with them to confirm that everything was right and D Evolve our integrated deposit, because that did not happen and stole from the deposit the amount they wanted, what a way to steal without seeing your face. My experience is not recommended, they are not professionals and if they can deceive you they will do it, I hope that my Experience serves others, greetings
5/5
GoogleWe have used Archer Bassett for managing our rental property and subsequent sale of the property. For both services, they were professional, efficient and excellent communicators. They gave us very good advice re the sale and marketing of the property, which sold STC within days of being advertised. Would definitely recommend.
1/5
GoogleJust generally useless, won't call back, won't respond to emails.
5/5
GoogleRating only, no written review.
1/5
Google1 word- AVOID Do not use this company for any services if you know what’s best for you guys They withheld a holding deposit for no good reason and were extremely unhelpful when i brought it up Total time wasters, I recommend you AVOID these agents at all costs Or else you’ll regret it. P.S their responses are completely untrue, do NOT use this service
Agent replied · 21 June 2024
Hello, thank you for your comments. However and as you are aware, this is not a fair reflection of the situation. We obviously will not post the reasons publicly but when we tried to explain them to you you hung up on us and this was after a torrent of vile verbal abuse from your mother towards several members of staff over multiple (recorded) phone calls.
1/5
GoogleTo list all the bad services from this agency would be too long. I do not recommend this to anyone (Acocks Green, Birmingham if you wana buy a house make sure you got £5000 to give under the table under wise forgot it.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
Googlewill give 0 stars if possible..
3/5
GoogleNot very knowledgeable on area and lacked customer service
1/5
GoogleJust generally useless, won't call back, won't respond to emails.
1/5
GoogleAsked to go for a viewing said yes I would like to go ahead with the letting was told that I would receive a email to fill in received no email rang to ask why.WE HAVE LET THE PLACE TO SOMEONE ELSE NO EXPLANATION WHY WOULD HIGHLEY NOT RECOMMEND THIS PLACE SERVICE BEYOND POOR
1/5
GoogleCan’t give less than 1 star, the least professional letting agency. No response for calls and emails, not bothered to give a proper reason why application was not accepted. Have to wait 10 days and make multiple enquiries. Try and stay away if you want to avoid bitter experienceNegativeResponsiveness, Professionalism
1/5
GoogleEverything seems like it's hard work with these guys. When you call to ask things and are instantly made to feel like you are causing them an inconvenience. Didn't send any emails back over after contact even upon chasing them. Instantly put me off and so I have now gone else where. If they treat people enquiring like this I can only imagine how poor the customer service is when signed up with them. I had 3 properties I wanted an agent to let out. Was made to feel like I shouldn't have called at all or bothered them. Definitely would never recommend Archer Basset from the experience I had.
5/5
GoogleAbsolutely amazing team very helpful and really care for everyone’s needs and circumstances I am truly grateful for the team and how they have helped me and my family excellentPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleNicola has just helped us with a sale of our property. She was very professional,responded quickly to any questions and made sure we were kept up to date every step of the way. We are very happy with service we had.PositiveResponsiveness, Professionalism
5/5
GoogleRating only, no written review.
1/5
Googlesimply worst estate agency , very rude staff, they dont care whatever you complain! Even whenever they send their contractors for building work they are also worst and rude! dont go ever to them , you will regret for sure!NegativeResponsiveness, Quality, Professionalism, Value
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Archer Bassett
Which Archer Bassett office has the most reviews?
Coventry has the most, with 105 reviews rated 3.6 out of 5, followed by Birmingham with 56.
Where are the Archer Bassett offices?
The two Archer Bassett offices, by town:
- Birmingham: 1172 Warwick Road, Acocks Green, Birmingham, B27 6BS
- Coventry: 477 Holyhead Road, Coundon, Coventry, CV5 8HU
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